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Reviews of Citadines City Centre Frankfurt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Europa-Allee 23, Gallusviertel, 60327 Frankfurt, Germany

#8 of 58 vacation rentals in Frankfurt

Guests' Choice

Review Score

Based on 999 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    9.0
    Great experience
    • Business trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Affordable and well maintained

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    OK, but can be quicker with the repairs
    • Business trip
    • Group
    • Classic Double Room
    • Stayed 4 nights

    2 out of 3 lifts were out of order for most of the time I stayed at the hotel. That made getting to the reception / room very slow.

    Location - close to Messe Frankfurt.

    Stayed in March 2024

  • Reviewed: April 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows could have been more comfortable.

    The room was spacious and clean. We were able to check in early.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    enjoyable
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    Cannot think of anything.

    Space in room and the large walk in shower. An opening window was a definite bonus.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    It was a nice stay, location is great and room is comfortable.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 7 nights

    More information during the checkin. For example we were not informed about the breakfast, or the free tea and coffee at the lobby. Some appliance needs to be checked.

    We got a one bedroom apartment it was spacious, has everything we needed. Big fridge, dishwasher, all kitchen supplies, washing and dryer machines. Comfortable beds.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Location close to public transport, very close to SkyLine Plaza shopping center. Quiet area. Spacious room, comfortable bed. The kitchenette is equipped with everything you need. A big plus is the coffee offered during the day in the relaxation area. The staff is very empathic and sociable, very helpful when you need it.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    The place is well situated in quiet surroundings, but still very close to the heart of Frankfurt. You get a clean, well maintenanced room/appartment with very supportive reception and staff. You can get free hot drinks in the lobby if needed. The wi-fi is a downside, but I feel like this every time when I'm in Germany. There's an own underground parking space for which you have to pay in addition.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room did not get cleaned for the whole three days we stayed there. The pillows were very uncomfortable.

    Free hot beverages and water.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    We saw some silverfish around, hair on blanket

    It has many good facilities

    Stayed in March 2024

  • Reviewed: February 24, 2024

    10
    Great
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It has a good location, near a mall, the room is spacious. Staff are friendly and helpful.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    A bit too expensive, some minor technical issues in the room need to be fixed.

    Nice family apartment with all appliances, cozy and clean, very friendly staff.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Uncomfortable bed and pillows

    Kitchenette was great

    Stayed in December 2023

  • Reviewed: February 6, 2024

    9.0
    Great place
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    This property is right opposite the skyline plaza building which is a shopping mall. There are a lot of eating places, good restaurants, shops and public transportation is within walking distance. The rooms were clean, warm enough and comfortable.

    Stayed in January 2024

  • Reviewed: February 5, 2024

    9.0
    short or long comfortable stay in Frankfurt
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The gym was too small that didn’t attract me to use. And before us, most likely someone cooked fish that was not cleaned enough that we still could smell.

    Great location, great concept, sound proof unit.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Good location, but they REALLY need to get more staff!!
    • Business trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights

    ONE person in the reception in the evening when the Ambiente fair is goin on, is absolutly terrible! Lots of impatient people waiting for a long time! Extremely crowded breakfast with too little staff to clean and maintain. They ran out of bread, coffee mugs, ham...not good during a big fair.

    Location is great.

    Stayed in January 2024

  • Reviewed: February 2, 2024

    10
    Amazing
    • Business trip
    • Group
    • Studio
    • Stayed 3 nights

    Nothing

    This was my first but not last stay in this hotel, I liked that it is near to the Frankfurt fair by walking distance. Also, the location of the hotel was near by the plaza .

    Stayed in January 2024

  • Reviewed: January 26, 2024

    10
    I would stay at this hotel again and also recommend to my family and friends
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was friendly

    Stayed in December 2023

  • Reviewed: January 17, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Studio
    • Stayed 8 nights
    • Submitted from a mobile device

    There was a timer in heating and hot water. You cannot shower after midnight the room was cold and had cold water. Absolutely unacceptable for 4 star hotel!!!! No coffee maker in room had to go downstairs every morning to get coffee. Why this inconvenience when its supposed to be equipped with all for apartment hotel?

    Location and good ambience

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Will regurn
    • Business trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Poor quality towels, pillows could be better.

    Location & cleanliness.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing apartment. Fully equipped for a family of 4 and baby.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    10
    Lovely stay for a short break in Germany.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    The staff were very friendly able to sort us an earlier check in after a very early start travelling to Germany. The location of the hotel is fantastic, it's near tram and train stops and opposite a decent shopping centre. We appreciated the map in the lobby by the lifts that had the circles and walking times to different places in Frankfurt. It helped when planning our route to places. The room was lovely and spacious. It was clean and had everything we needed for our stay. Thank you for a lovely stay. Will definitely stay again

    Stayed in December 2023

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The apartment was very spacious, clean and stylish

    Stayed in December 2023

  • Reviewed: December 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    No housekeeping or service in the rooms

    Great location, convenient nect to a mall, bus station and it’s quiet (there is a construction right in front but it was not operating while I stayed which was a weekend), spacious room and bathroom, comfy beds

    Stayed in December 2023

  • Reviewed: December 31, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    clean room closed to the shopping mall 10min walk to train station nice location

    Stayed in December 2023

Showing 1 - 25

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