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Reviews of City Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Bahnhofstraße 25, 99817 Eisenach, Germany

#17 of 19 hotels in Eisenach

Guests' Choice

Review score

Based on 578 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.2

  • Location

    8.3

  • Facilities

    7.2

  • Staff

    8

  • Value for money

    7.5

  • Free WiFi

    7

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Showing 1 - 36

  • Reviewed: 31 December 2017

    9.2
    Fine
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean, helpful staff if not necessarily friendly, good choice of breakfast and private parking for an extra £5. Nothing luxurious but exactly as described. Would recommend.

    Stayed in December 2017

  • Reviewed: 14 November 2017

    10
    A clean, comfortable and affordable accommodation.
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The room was large, spotless and comfortable. I arrived too early to check in, but the friendly staff let me leave my bag so I didn't have to carry it around the city. Breakfast was lovely - many selections to choose from. This place really exceeded my expectations!

    Stayed in November 2017

  • Reviewed: 1 November 2017

    5.8
    Top much for what it was.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable bed and pillows. They ran our credit card through a second time because they said it didn’t work. Then we had 2 charges on our card. We cancelled the second charge and they put it back on again because they had our credit card number. We had to call our card company and spend lots of added time to fix the problem. Big headache!

    Stayed in October 2017

  • Reviewed: 22 October 2017

    7.5
    Plain, simple, safe, clean small hotel.
    • Solo traveller
    • Single Room
    • Stayed 1 night

    1) No kettle in the room. 2) Wifi works good but "limited". After a certain time you loose connection.

    Plain, simple, safe, clean small hotel. Very close to train station and center of the town. Berakfast is very good. I still miss those wonderful breakfast desserts.

    Stayed in October 2017

  • Reviewed: 6 October 2017

    8.3
    Clean room in a good location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was sparsely furnished. No toiletries in bathroom. Wifi did not work well in our room. Parking was 2 blocks from hotel.

    Good location, close to important sites. Room was clean. Staff was friendly.

    Stayed in October 2017

  • Reviewed: 2 September 2017

    5.0
    A clean hotel but most disappointing lack of service and joied vie !
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Having arranged early access to our room via email met with surly response that room wouldn't be ready till 2pm ! Wi if didn't work for 2 out of 3 days. No water jug in room, or any info re tourist highlights etc.

    Convenience to the bahnhof.Walking distance if travelling by train. The breakfast was excellent. Plenty of variety.

    Stayed in August 2017

  • Reviewed: 6 June 2017

    8.3
    The location was perfect for us, right by the train station.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The location was perfect for us, right by the train station. The staff agreed to look after our baggage while we did some initial sightseeing - very helpful.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    10
    Nice stay in a central location!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Better wifi signal

    Hotel was great. Clean, close to train station, comfortable beds. Breakfast was also very good. We were on the 5th floor and did not get any wifi signal. It worked most of the time in the lobby. Overall, a very nice place to stay for a few nights.

    Stayed in April 2017

  • Reviewed: 26 March 2017

    9.6
    Nice hotel, good location, an easy stay.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    There wasn't really anything we didn't like.

    Breakfast was very nice and the rooms were nicely furnished without being over the top or too spartan. The staff were very pleasant and spoke English which was a bonus. They also let us leave our luggage while we went sightseeing before our train left.

    Stayed in March 2017

  • Reviewed: 8 November 2016

    7.5
    Decent stay for a town with not many hotel options
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Quite pricey for a clean but fairly 'simple' hotel.

    Simple but nice breakfast and coffee. Well priced beers in the hotel bar (3 euro for a 0.5 ltr).

    Stayed in October 2016

  • Reviewed: 18 September 2018

    8.8
    The location near the bus and rail station was convenient.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The location near the bus and rail station was convenient. It was an easy walk into Eisenach.

    Stayed in August 2018

  • Reviewed: 16 July 2018

    6.7
    Charged 11 euros over booking quote for room ☹️☹️☹️
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Charged 11 euros over booking quote for room ☹️☹️☹️

    Stayed in July 2018

  • Reviewed: 2 July 2018

    5.0
    close to train station
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    mirror in the shower room is too high

    close to train station

    Stayed in June 2018

  • Reviewed: 6 June 2018

    4.6
    Ok to put your head on a pillow briefly. That’s all.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Super basic hotel, therefore over-priced. Poor condition in bathroom with rusty radiator and threadbare towels.

    Location

    Stayed in June 2018

  • Reviewed: 25 March 2018

    8.8
    Great stay
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Wifi did not work for me

    Staff friendly and helpful, breakfast great value for money, perfectly located

    Stayed in March 2018

  • Reviewed: 8 December 2017

    8.8
    Breakfast and location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Breakfast and location

    Stayed in December 2017

  • Reviewed: 24 November 2017

    8.3
    Fun stay great city
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the train station. Value for moneu

    Stayed in October 2017

  • Reviewed: 14 July 2017

    7.5
    A good hotel to stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location was good. Breakfast was more than adequate. It's a basic but more than adequate overnight place to stay.

    Stayed in July 2017

  • Reviewed: 6 April 2017

    8.3
    - friendly staff
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    - music at night from ? - poor wifi connection

    - friendly staff - a lot off space in the room - good bread at breakfast

    Stayed in April 2017

  • Reviewed: 11 February 2017

    9.6
    very convenient for the station
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    could not fault the hotel really

    very convenient location and reasonably priced evening food and drink. Nice breakfast.

    Stayed in February 2017

  • Reviewed: 25 November 2016

    9.6
    Good hotel in beautiful town.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to dislike.

    5 minute walk from the train station and 5 minute walk to the town center.

    Stayed in October 2016

  • Reviewed: 26 October 2016

    8.8
    Convenient and comfortable hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Nothing.

    Very close to the train station.

    Stayed in October 2016

  • Reviewed: 21 October 2016

    8.3
    Quiet back room, plain but well furnished
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Quiet back room, plain but well furnished

    Stayed in September 2016

  • Reviewed: 20 October 2016

    9.2
    City Hotel a great Eisenach bargain!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 8 nights
    • Submitted via mobile

    Cable tv was a it spotty...tv turned itself off periodically.

    Staff work very hard and are exceedingly friendly.

    Stayed in October 2016

  • Reviewed: 9 October 2016

    10
    A good, clean room
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Nothing to dislike

    A good, clean room Good breakfast and plenty of it

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 April 2016

    9.2
    The breakfast is nice.
    • Leisure trip
    • Solo traveller

    The breakfast is nice. The location is perfect!

  • Reviewed: 1 February 2016

    7.5
    Close to the station and town centre, clean and comfortable.
    • Business trip
    • Solo traveller

    TV didn't work in my room.

    Close to the station and town centre, clean and comfortable. Good shower.

  • Reviewed: 20 January 2016

    8.3
    Small hotel located close to railway / bus station.
    • Leisure trip
    • Solo traveller

    Small hotel located close to railway / bus station. Clean facilities with good breakfast range. Will use again.

  • Reviewed: 19 November 2015

    7.9
    Close to centre, walking distance.
    • Business trip
    • Solo traveller

    Parking was far away, as it rained it was not pleasant to walk to the hotel with the luggage.

    Close to centre, walking distance.

  • Reviewed: 19 October 2015

    7.9
    Location is good, near the train station.
    • Leisure trip
    • Group

    Location is good, near the train station.

  • Reviewed: 5 October 2015

    9.2
    Great location.
    • Leisure trip
    • Couple

    Great location. Hearty breakfast. Close to train station

  • Reviewed: 10 August 2015

    8.8
    Quiet position close to all facilities
    • Leisure trip
    • Solo traveller

    Nothing

    Quiet position close to all facilities

  • Reviewed: 13 July 2015

    10
    Very nice staff
    • Business trip
    • Solo traveller

    Very nice staff

  • Reviewed: 11 July 2015

    8.3
    close to station
    • Leisure trip
    • Couple

    close to station

  • Reviewed: 9 June 2015

    10
    Friendly staff and great location
    • Leisure trip
    • Solo traveller

    Friendly staff and great location

  • Reviewed: 8 April 2015

    7.9
    Good location
    • Leisure trip
    • Solo traveller

    Good location

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 36

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