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Reviews of City Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Wilhelmshöher Allee 38 - 42, Vorderer Westen, 34119 Kassel, Germany

#36 of 56 hotels in Kassel

Guests' Choice

Review score

Based on 1119 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.3

  • Location

    8

  • Facilities

    7.3

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.5

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Showing 1 - 55

  • Reviewed: 17 June 2018

    9.2
    I was travelling across to the Harz area of Germany and used this as a stopover.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    All facilities were as to be expected and a good breakfast. On site carpark which is always a bonus. Close enough to walk into Kassel and a tram stop close by if required. Kassel is quite basic as a place but I was lucky to be there on a Wednesday and experienced the waterfall display at Herkules which was absolutely stunning.

    Stayed in June 2018

  • Reviewed: 31 December 2017

    10
    Perfect family friendly hotel in the city
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The decor is a bit dated but it did not affect our stay at all.

    Great location and family friendly hotel. The staff was lovely and very helpful. Room was big and comfortable and we loved the bath. Breakfast was fantastic. We arrived late and could still eat in the restaurant next door. Very happy and will be back!

    Stayed in December 2017

  • Reviewed: 25 September 2017

    8.3
    good place in Kassel
    • Leisure trip
    • Group
    • Comfort Single Room
    • Stayed 2 nights

    price on the high side - maybe because of the last Documenta week.

    Good clean room - in the new section of the hotel. Very good breakfast. good location, close to Documenta and downtown.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    5.4
    Maybe not my first choice next time I'm in Kassel, but I would consider giving them another chance.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Our "non-smoking" room was across the hall from a smoking room, and just down the hall from a conference room where people are allowed to smoke. As such, a lot of the smoke odor seeped out into the nearby hallways. We opened all the windows in the hallway and in our room, and that took care of most of the problem, but we shouldn't have had to go to this extreme. Staff didn't seem to care much when I complained -- although, in their defense, it was our last night and I didn't want (or expect) to be moved at that point. Still, a little "consideration" on the bill would have been a nice touch. Staff, as a rule, was pleasant, although not terribly friendly. As for the breakfast, they do a decent job on the food, but lack the attention to detail. I had to point out several times when they ran out of something (which they did replace promptly). Scrambled eggs were always dried out and the soft-boiled eggs were hard. But, I still give them a A- overall as they did try. They just don't have someone there who really knows how to keep the operation running as it should. Overall, a decent value for the money.

    Good location, nice breakfast (except as noted below)

    Stayed in September 2017

  • Reviewed: 21 August 2017

    7.1
    It does the job but it won't charm you
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The place is somewhat dour and lacks charm. The same applies to the older, tall gentleman at the reception desk, I think he believes that smiling will give him too many additional wrinkles. The younger blonde woman friendlier

    The facilities are good and the rooms spacious. It's quite central, considering Kassel is very spread out. Breakfast is excellent

    Stayed in August 2017

  • Reviewed: 23 July 2017

    8.8
    good location, great breakfast
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Air conditioning and it would have been perfect

    Fantastic breakfast, good location close to tram stop so easy to get to centre of town and to train station. No air conditioning though so room, although large and comfortable, was very stuffy.

    Stayed in June 2017

  • Reviewed: 19 July 2017

    9.6
    Plentiful breakfast, friendly staff, speak good English
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 5 nights

    There was a mistake with my room and they allocated to another person after I checked in, so I got a surprise when someone walked in on me asleep. But it was soon rectified, and I stayed in the same room.

    Plentiful breakfast, friendly staff, speak good English

    Stayed in June 2017

  • Reviewed: 15 June 2017

    7.5
    Good hotel, pretty comfortable.
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    There was no AC, or even a fan, and two single beds that we requested were in different parts of the room. Apparently, the hotel doesn't have a bed with two single beds together which is standard in Europe. They only have two twin beds (wasn't available for us), or a double bed.

    A decent size of the room, comfortable bed and furniture. Even a fridge. A big closet. Very good breakfast.

    Stayed in June 2017

  • Reviewed: 15 June 2017

    8.3
    Good stay for Documenta
    • Solo traveller
    • Comfort Single Room
    • Stayed 4 nights

    The price is little bit high.

    The cleanness of my room is excellent. Further, the artistic atmosphere of this hotel is good since here was one of the venue of the dOCUMENTA (13).

    Stayed in June 2017

  • Reviewed: 22 January 2017

    7.1
    Just OK.
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Not very pro active receptionist. She did not give us information (for example about restaurants, about interesting sites, hotel's facilities etc.) unless asked.

    Kids friendly staff at breakfast.

    Stayed in December 2016

  • Reviewed: 28 December 2016

    10
    Great hotel, can highly recommend
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet was slow at times.

    Great hotel, very friendly staff. Huge breakfast buffet with lots of choices, location close to Hercules, direct tram to the Wilhelmshöhe train station. A little sweet extra was the spa area, simply great value for a 3* hotel

    Stayed in December 2016

  • Reviewed: 17 September 2018

    10
    Very welcoming staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Very welcoming staff. Comfortable beds. Good breakfast.

    Stayed in September 2018

  • Reviewed: 15 June 2018

    7.1
    Supperfrühstück
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights

    Betten Martrazen

    Supperfrühstück

    Stayed in June 2018

  • Reviewed: 13 June 2018

    6.3
    No air con and room was hot and stuffy
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No air con and room was hot and stuffy

    Stayed in June 2018

  • Reviewed: 5 May 2018

    4.6
    Window blinds automatically operating very noisily in the...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Window blinds automatically operating very noisily in the early hours of the morning.

    Stayed in April 2018

  • Reviewed: 2 March 2018

    8.8
    Good, clean hotel.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good, clean hotel. Excellent breakfast.

    Stayed in March 2018

  • Reviewed: 10 October 2017

    6.7
    Great breakfast
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Needs refurbishment

    Great breakfast

    Stayed in September 2017

  • Reviewed: 24 September 2017

    7.9
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    Free parking, more information in English.

    great pillows

    Stayed in September 2017

  • Reviewed: 22 September 2017

    7.9
    a good hotel when visiting Documenta
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    the hotel was what we needed, breakfast was good and connections to Documenta were easy

    Stayed in August 2017

  • Reviewed: 19 September 2017

    8.8
    Very nice and cosy room.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice and cosy room. Excellent breakfast, perfect location to reach the town centre

    Stayed in August 2017

  • Reviewed: 18 September 2017

    7.5
    Excellent breakfast buffet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Excellent breakfast buffet

    Stayed in September 2017

  • Reviewed: 18 September 2017

    8.3
    Good for our purpose of visiting Documenta
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower was poor

    Breakfast super

    Stayed in September 2017

  • Reviewed: 29 August 2017

    8.8
    a litte bit noisy during the night
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    a litte bit noisy during the night

    Stayed in August 2017

  • Reviewed: 18 August 2017

    9.6
    Friendly staff speaking English.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    None

    Friendly staff speaking English. Flexible, helping. Excellent breakfast! 3 min walk to centre

    Stayed in August 2017

  • Reviewed: 16 July 2017

    4.5
    Bathroom traditional with a whole in the wall.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom traditional with a whole in the wall. Very bad climatcontrole and too much traffic noise. Room much to expensive.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    10
    Location + comfort
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 8 nights

    Location + comfort

    Stayed in June 2017

  • Reviewed: 2 July 2017

    7.9
    Fine location for visit to Documenta.
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Light room at rear. No traffic noise. All facilities are there and of good quality.

    Stayed in July 2017

  • Reviewed: 17 June 2017

    7.5
    perfect for documenta visit
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    hot room to the front side first , was changed !!

    very friendly and helpful staff

    Stayed in June 2017

  • Reviewed: 16 March 2017

    8.3
    Dated hotel, but very comfortable although basic room - staff were fantastic
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    no tea and coffee making facilities

    The staff - they were extremely helpful, knowledgeable and went out of their way to help you

    Stayed in March 2017

  • Reviewed: 6 March 2017

    6.3
    Very good breakfest
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Bathroom could be much better

    Very good breakfest

    Stayed in March 2017

  • Reviewed: 17 February 2017

    7.5
    Nice breakfast
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are functional and clean but could need a revamp

    Nice breakfast

    Stayed in February 2017

  • Reviewed: 14 February 2017

    10
    Great for a short stay
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower could have been better but it was adequate.

    The room was great for a short stay. All the staff were very helpful.

    Stayed in February 2017

  • Reviewed: 18 December 2016

    9.6
    Very good value for money, a well designed basic single...
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good value for money, a well designed basic single room with good lighting.

    Stayed in November 2016

  • Reviewed: 20 October 2016

    8.3
    kassel for work
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    nothing

    Staff and breakfast. Always a good stop when in Kassel

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 December 2015

    7.1
    Bed was comfortable and the dining room was quite...
    • Leisure trip
    • Couple

    WIFI was very intermittent. Bathroom was not very well appointed. Room needed to be modernized.

    Bed was comfortable and the dining room was quite surprisingly nice. Good breakfast.

  • Reviewed: 23 August 2015

    10
    Clean, new, comfortable.
    • Family with older children

    Clean, new, comfortable. Close to the city center (about 10 minutes walk). Kind and helpful receptionist. Breakfast was tasty, I think everyone can find something for him.

  • Reviewed: 12 August 2015

    9.2
    - Spacious and comfortable room with balcony (we were...
    • Leisure trip
    • Couple

    Nothing particular.

    - Spacious and comfortable room with balcony (we were allocated in adjoining Arosa Hotel). - Good location. - Quality breakfast in a beautiful breakfastroom (there was a vase with fresh flowers!). - Iron and iron board in the room. - Private secure parking (ground floor or underground).

  • Reviewed: 6 August 2015

    8.3
    The room was well set up and comfortable bed , excellent...
    • Leisure trip
    • Couple

    The room has no air conditioning and was facing the street with the traffic noise so we were unable to ventilate the room which was hot and stuffy . This was dissappointing as everything else was great

    The room was well set up and comfortable bed , excellent breakfast and good location

  • Reviewed: 10 June 2015

    8.8
    Ich war in Kassel, um mich mit Kollegen im Kreishaus zu...
    • Solo traveller

    Stassenbahnlaerm, aber man gewoehnt sich in der Grossstadt daran! Nach Mitternacht ist es gar nicht aufgefallen!

    Ich war in Kassel, um mich mit Kollegen im Kreishaus zu treffen. Ihr Hotel war das naechstliegendsete und auch dafuer das bestliegendste. Ausserdem ist es ein sehr gutes Hotel, egal wie nahe oder gut!

  • Reviewed: 14 May 2016

    9.6
    Breakfast buffet was excellent, the room was clean &...
    • Leisure trip
    • Solo traveller

    Bed could have been a little softer.

    Breakfast buffet was excellent, the room was clean & comfortable and the location perfect!

  • Reviewed: 12 May 2016

    7.5
    Big room, good Bar and Sauna
    • Business trip
    • Solo traveller

    the Interieur Looks old fasioned

    Big room, good Bar and Sauna

  • Reviewed: 1 March 2016

    7.9
    The assistant, a female Sunday to Monday, Feb 29, was...
    • Business trip
    • Solo traveller

    The assistant, a female Sunday to Monday, Feb 29, was fantastic , very service-minded

  • Reviewed: 25 February 2016

    7.9
    location, price, excellent breakfast, friendly stuff
    • Business trip
    • Solo traveller

    hot water cannot be prepared for in the hotel room.

    location, price, excellent breakfast, friendly stuff

  • Reviewed: 18 January 2016

    7.5
    Central location and easy to find your way around.
    • Leisure trip
    • Couple

    Central location and easy to find your way around. Friendly staff.

  • Reviewed: 5 January 2016

    8.8
    good location, free parking.
    • Business trip
    • Solo traveller

    good location, free parking. excellent breakfast, very goodf quality price ratio

  • Reviewed: 4 January 2016

    10
    the professionality of the staff, bilingual
    • Leisure trip
    • Solo traveller

    the professionality of the staff, bilingual the rich breakfast the new fitness area including sauna the room service

  • Reviewed: 6 October 2015

    7.1
    Breakfast
    • Business trip
    • Solo traveller

    Hotel and room temperature. Quite warm!

    Breakfast

  • Reviewed: 4 October 2015

    7.1
    Good location 3 tram stops from the centre of town.
    • Leisure trip
    • Couple

    Good location 3 tram stops from the centre of town. Everything else OK. Depends what you want to do in Kassel but reasonable if not wonderful option

  • Reviewed: 29 August 2015

    7.1
    decent breakfast
    • Leisure trip
    • Couple

    no air conditioning, no restaurant in place, the Thai restaurant next door - complete disaster..

    decent breakfast

  • Reviewed: 22 August 2015

    9.2
    Absolutely loved it.
    • Leisure trip
    • Solo traveller

    No complaints. Great experience.

    Absolutely loved it. Amazing hotel in an amazing city.

  • Reviewed: 13 August 2015

    7.9
    The comfortable bed an
    • Business trip
    • Couple

    It was very warm and the hotel has no fan or aircon

    The comfortable bed an the breakfast

  • Reviewed: 16 July 2015

    7.1
    Rooms at Arosa had balconies.
    • Leisure trip
    • Couple

    Rooms at Arosa had balconies. Both hotels shared breakfast room. Varied good breakfast.

  • Reviewed: 15 July 2015

    9.6
    lovely place, friendly stuff, testy brieckfast
    • Business trip
    • Solo traveller

    late checkout is a little expensive

    lovely place, friendly stuff, testy brieckfast

  • Reviewed: 26 June 2015

    9.6
    Short walk to town centre.
    • Leisure trip
    • Couple

    Short walk to town centre. Underground car park.

  • Reviewed: 28 May 2015

    7.5
    Food, and bar area
    • Leisure trip
    • Couple

    No food on Sundays

    Food, and bar area

There are also 29 reviews without text. These impact the overall review score.

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