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Reviews of Familienhotel Citylight This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Böttgerstr. 23, Mitte, 13357 Berlin, Germany

#195 of 579 hotels in Berlin

Guests' Choice

Review score

Based on 583 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    7.9

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Showing 1 - 64

  • Reviewed: 6 September 2018

    7.5
    The staff were brilliant - they allowed us to check in to...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    Lots of wasps at breakfast (we were eating indoors).

    The staff were brilliant - they allowed us to check in to our room at 8am which was amazing as we had been travelling all night with three children who were very tired.

    Stayed in August 2018

  • Reviewed: 17 August 2018

    8.3
    Great cheap place for famlies, not recomanded in hot days.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights

    Berlin was hot 28-36C during our vist. Air condition is a must and the hotel has no air condition. A lot of wasps in the dining room. I would expect from the hotel to find a solution for that.

    big room for family of 5. Clean Nice rich breakfast close to U and S station

    Stayed in August 2018

  • Reviewed: 5 August 2018

    7.5
    breakfast was nice and varied.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    we had no fridge or kettle in the room. It was 36 degrees outside and we had no cold drinks for the kids.

    breakfast was nice and varied. Nice little areas down stairs and near the bar to sit. Close to the train station and shopping centre.

    Stayed in August 2018

  • Reviewed: 4 July 2018

    9.2
    Great value of money.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast during the weekend was better (had scrambled eggs and sausages), whereas breakfast during work days didn’t have those (but there were boiled eggs). There was no kettle in my room.

    Compared to other hotels it was a really good value of money. It wasn’t far from the U-Bahn station, which made it easier to reach the city centre. There were some discount cards near reception that gave discounts for museums/popular places to visit (for example -2€ in Brücke museum). The staff also said that it was possible to buy a ticket for transport in the hotel. Good breakfast – there was everything you needed.

    Stayed in July 2018

  • Reviewed: 29 May 2018

    5.0
    Wouldn't stay again
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The area was a bit hood Super hot and no ice machine. Older guy at the front desk didn't even want to give me a cup of ice for 3 in a family and made me feel like I was being a pain asking for one. If the ice machine is broken, get it fixed. It's not my fault it's broken, but at least attempt to accommodate your guests. Breakfast wasn't the best, the eggs were watery and the bacon wasn't even cooked.

    There was a lounge area down stairs where you could talk and the kids could play pool and other games. Also vending machines. Big bright windows. Colorful for kids.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    8.8
    Clean rooms and perfect location to explore the city!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    Rooms are spacious and clean. Location of the hotel is definitely good if you want to see the city. Close to the S and U bahn so you can be within +- 10 minutes at the main city spots. Breakfast is good enough and between 7 and 11 on the weekends.

    Stayed in May 2018

  • Reviewed: 10 December 2017

    6.3
    Could be much more better
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The service during the breakfast just horrible. I asked the guy to heat my milk and he became very rude, he even did not heat enought my milk. The guy at the reception during afternoon and night was impolite and not friendly.

    We had really like the breakfast, a lot of thing to eat. The room was quiet and clean

    Stayed in December 2017

  • Reviewed: 25 September 2017

    8.8
    Good if you don't need wifi
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    Wifi did not work at all, it was extremely slow. The neighbouring electric power installation made amazingly loud and annoying low pitch noise at night.

    Beakfast and location.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    8.8
    Good Value for Money
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Wifi is not working at most of the time.

    The location is very convenient to connect the public transport network which can bring you to most of the tourist attractions; Staff is very friendly; Breakfast is good.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    7.5
    Near to Gesundbrunnen ( S-Bahn, U-Bahn) Station.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The room smelled like it was not aired for a while

    Near to Gesundbrunnen ( S-Bahn, U-Bahn) Station. Room was big enough for a family with 2 kids. Bathroom was very clean and shower was spacious too.

    Stayed in August 2017

  • Reviewed: 27 June 2017

    6.7
    Good location, good breakfast, facilities lacking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    No bath in en suite - lack of toiletries, just a small sachet of showergel/shampoo not enough for one hair wash and shower. no slip mat in shower, dangerous; no extractor fan working in shower; no socket near to a mirror in the bedroom; no dressing table to sit at

    Stayed in June 2017

  • Reviewed: 24 April 2017

    10
    Fine Hotel - Poor Internet bandwidth
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The internet connection at this hotel was very unreliable. At times, the connection speeds (or lack of) reminded me of 1998 and the days of the 56k dial-up modem. Staff was a bit defensive on internet problems suggesting that all that needed doing was to disconnect and reconnect. Other staff said it was just a busy period of day. But I had very slow connections in the middle of the night as well (2:00 AM, etc.). Otherwise a really nice hotel. But this was most annoying in 2017.

    Stayed in April 2017

  • Reviewed: 29 October 2016

    8.8
    Located only 5 mins walk from Geshundbrunnen railway station.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Located only 5 mins walk from Geshundbrunnen railway station. Lovely big and comfy room. Big bathroon, and nice and quiet. Breakfast hall is huge, and the chioce good, but replenishing some stuff was a little slow.

    Stayed in October 2016

  • Reviewed: 25 October 2016

    9.2
    Great choice for a stay in Berlin, overall nice experience
    • Leisure trip
    • Group
    • Quadruple Family Room (2+2)
    • Stayed 3 nights

    The Wi-Fi reception was really bad, this could definitely use improvement.

    It's really close to the Gesundbrunnen station for S-Bahn & U-Bahn, which is just a few stations away from the actual city center. Our quad room was quite small, but sufficiently comfortable for a 3-night stay in a 2-star hotel. The breakfast was really good, with a variety of foods (for example fruit, cereal, yogurt, eggs, wieners, sandwich stuff, coffee, sweets). The staff at the reception was friendly, and there's also a storage room where we kept our luggage for a few hours after the check-out. Various maps and info cards were available at the entrance.

    Stayed in October 2016

  • Reviewed: 8 October 2016

    8.3
    Nice and cosy in the middle of the city
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Check-in time too late and check-out time too early.

    Outstanding breakfast spread and dining room (and staff). Breakfast refilled till the end of breakfast time. Luggage storage arrangement was really nice. Nice location and helpful staff. Water boiler and free tea bags in room!

    Stayed in September 2016

  • Reviewed: 18 September 2018

    7.9
    Clean, easy access to the trains. Good size rooms
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Better selection on hot breakfast. Bacon was fatty. Hot food was not hot just warm

    Stayed in September 2018

  • Reviewed: 11 September 2018

    5.0
    Breakfast was very good.
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a biting insect in room and I told reseptionest .😩

    Breakfast was very good.

    Stayed in September 2018

  • Reviewed: 16 August 2018

    9.6
    Breakfast good.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast good. Clean room. Beautiful hotel. Kid friendly.

    Stayed in August 2018

  • Reviewed: 10 July 2018

    8.8
    Perfect for a short family stay
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing not to like.

    Quiet, very clean, great breakfasts, very helpful staff, great location in terms If access to sights, great shopping close by.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    7.5
    Good location with both trains and U-bahn in the...
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Good location with both trains and U-bahn in the surroundings. Easy to drive to and quick exit from the city.

    Stayed in July 2018

  • Reviewed: 29 May 2018

    7.9
    The property was family friendly.
    • Leisure trip
    • Family with young children
    • Family Room (5 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    There was a severe lack of parking.

    The property was family friendly.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    9.2
    Great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Two separate mattresses in the queen size bed. Renting a bike for only an hour was 15 euros.

    Great location.

    Stayed in May 2018

  • Reviewed: 6 May 2018

    9.2
    Clean hotel and nice staff.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Clean hotel and nice staff. Very close to Metro.

    Stayed in May 2018

  • Reviewed: 16 April 2018

    10
    its cheap and verry good
    • People with friends
    • Family Room (5 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    its cheap and verry good

    Stayed in April 2018

  • Reviewed: 11 March 2018

    9.2
    Excellent location, very friendly and helpful staff, parking...
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Excellent location, very friendly and helpful staff, parking lot for hotel guests.

    Stayed in February 2018

  • Reviewed: 22 February 2018

    9.6
    Most enjoyable stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Stop other guests from sitting on the stairs and blocking the exit.

    Clean and friendly - good value for the money.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    8.3
    Nice sleep - good efficency :)
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    leack of shower forniture and tawel

    cleand and quiet

    Stayed in February 2018

  • Reviewed: 26 January 2018

    10
    Very well equipped for families.
    • Family with young children
    • Comfort Double Room
    • Stayed 7 nights

    Very well equipped for families. Super friendly staff. Excellent location and very generous breakfast.

    Stayed in January 2018

  • Reviewed: 27 December 2017

    10
    nice relaxing bar area
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    the breakfast was ok, but I don't expect to have to clear my own pots away and wipe the table.

    nice relaxing bar area

    Stayed in December 2017

  • Reviewed: 20 December 2017

    5.4
    It was really noisy in the hotel.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    It was really noisy in the hotel.

    Stayed in December 2017

  • Reviewed: 10 December 2017

    6.7
    close to the transportation system.
    • Business trip
    • Family with young children
    • Quintuple Family Room (2+3)
    • Stayed 1 night

    The breakfast was poor.

    close to the transportation system. An old building in a calm area in a residential area.

    Stayed in November 2017

  • Reviewed: 28 November 2017

    7.9
    My Berlin trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast staff were not helpful

    Close to shopping centre and metro station

    Stayed in November 2017

  • Reviewed: 12 November 2017

    10
    Family with kid
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing which I didn't like :-)

    Good location, neat and clean rooms,good breakfast.

    Stayed in November 2017

  • Reviewed: 26 September 2017

    7.1
    clean and functional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    some noise in the hotel and in the neighborhood until late at night

    clean and functional

    Stayed in September 2017

  • Reviewed: 13 September 2017

    7.5
    Friendly staff very accomodating
    • Leisure trip
    • Family with young children
    • Quintuple Family Room (2+3)
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff very accomodating

    Stayed in August 2017

  • Reviewed: 21 August 2017

    7.1
    Very good
    • Group
    • 4 rooms
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Stayed in August 2017

  • Reviewed: 22 June 2017

    3.3
    Noisy
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Near by the high way, no air-con

    Breakfast, reception

    Stayed in June 2017

  • Reviewed: 3 May 2017

    7.1
    Good breakfast, poor internet
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The wifi was poor,felt like the 90s!!!!!!!! So if you need WiFi,don't I repeat do not get close to this hotel.

    Very good breakfast and clean room

    Stayed in April 2017

  • Reviewed: 30 March 2017

    8.3
    strategies place in Berlin
    • Leisure trip
    • Family with young children
    • Quintuple Family Room (2+3)
    • Stayed 2 nights
    • Submitted via mobile

    no

    the staff is so nice.

    Stayed in March 2017

  • Reviewed: 11 March 2017

    5.8
    Overpriced budget hotel
    • Business trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Overpriced for quality of establishment, they raised prices for the event.

    Breakfast and location was good

    Stayed in March 2017

  • Reviewed: 10 January 2017

    10
    BERLIN!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I LIke the Hot of the room,breakfast big and delicious. GOOD!

    Stayed in January 2017

  • Reviewed: 21 December 2016

    10
    Wonderful location and excellent staff!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Excellent and friendly staff! Wonderful location, close to train station and good food. Comfortable, convenient accommodations for large family.

    Stayed in December 2016

  • Reviewed: 10 December 2016

    9.2
    Berlin: 4 lovable days.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    - Breakfast. No more choice.

    - Comfortable staff - Good room - Best position - 'Wasselkocher' (kettle) into the room

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 May 2016

    7.9
    Rooms were clean and pretty quiet, though they contained...
    • Leisure trip
    • Family with young children

    Rooms were clean and pretty quiet, though they contained only the minimal essentials. Breakfast was typical german breakfast with breads, meats, cheeses and some fruit and eggs. The nearby train station allowed for easy access to tourist destinations like Alexandria Platz and Brandenburg Tor.

  • Reviewed: 1 February 2016

    9.6
    The room was quite big for a hotel room, and the breakfast...
    • Leisure trip
    • Group

    The room was quite big for a hotel room, and the breakfast was abundant and delicious. Near to Gesundbrunnen S+U station and close to the city centre.

  • Reviewed: 29 January 2016

    9.6
    Great hotel if you are traveling with children.
    • Leisure trip
    • Family with older children

    Great hotel if you are traveling with children. Spacious rooms, delicious breakfast. A bit distant from city center but there is a train station literally 5 min away. My kids loved it! Helpful, very attentive staff.

  • Reviewed: 4 January 2016

    10
    At first it looked like we had made a mistake as the...
    • Leisure trip
    • Family with older children

    At first it looked like we had made a mistake as the neighborhood looked a little rough. But it all was a great experience for our New Years trip. We walked around the corner to eat and explore then got a cab to the festivities. The next morning the free breakfast was extensive. Fantastic and helpful staff. Able to get a cab quickley and cheaply from the bus station to hotel and then out to various places.

  • Reviewed: 30 October 2015

    9.6
    Location is good there is shopping center 250M from hotel...
    • Leisure trip
    • Family with older children

    Location is good there is shopping center 250M from hotel & subway station. WiFi in the rooms is very good. Breakfast was good to. Highly recommended Hotel, Money for value.

  • Reviewed: 20 September 2015

    5.0
    It was an average hotel, more like a converted youth hostel.
    • Business trip
    • Solo traveller

    Internet connection is awful. It is so slow that it is impossible to get an work done over the internet. The internet also didnt work for hours at a time. I complained and the staff stated there was nothing they could do. Previous comments several months ago raised these concerns also.

    It was an average hotel, more like a converted youth hostel. There was one night staff member who was very helful.

  • Reviewed: 18 August 2015

    8.3
    Helpful staff - helped us to solve the issue with parking...
    • Leisure trip
    • Family with older children

    Quite small no. of parking spaces (approx. 12), cannot be booked in advance. Parking on the street is free, but it is quite difficult to find a free spot.The hotel should definitely give more toiletries, especially to larger families (we were 5)

    Helpful staff - helped us to solve the issue with parking for our car on the first night in the nearby hotel garage. Good location, 5 min walk from the train and underground station. Good breakfast with quite good choice of foods. We would definitely stay there again.

  • Reviewed: 20 July 2015

    8.3
    The front desk at this hotel is very friendly and helpful -...
    • Leisure trip
    • Family with older children

    The bathroom did not have hand soap, which was really odd. I should have asked the front desk about it, they were very helpful and maybe this was just a mistake. Also the room smelled a bit stale and musty when we first walked in, but that faded once we opened the windows and aired it out a bit.

    The front desk at this hotel is very friendly and helpful - we were able to purchase our metro tickets for both days upon arrival, which saved us time later. The breakfast was really great with lots of options, and the 5-person room had plenty of room (it was really two rooms, each with a table, bedside tables and armoire.) We were even able to park our car for free (you don't need a car in Berlin, but we drove here from another city in Germany). While the hotel is not right in the middle of town, it is very close to a metro stop that is a direct line to Alexanderplatz. I would strongly recommend this hotel for families or student groups.

  • Reviewed: 15 June 2015

    8.3
    -very well connected to public transport
    • Leisure trip
    • Family with young children

    -rooms were a tad bit too basic, hostel like - a little more decor would help -if you look at the map, hotel location is not really Mitte/Center, it is in Berlin Wedding and you would not walk from the Hotel to get to downtown attractions. However, you get around very well with public transport.

    -very well connected to public transport -very good breakfast with great garden seating -very clean -helpful staff -good Wifi

  • Reviewed: 24 March 2015

    8.3
    We staying in the family suite which consisted of one large...
    • Leisure trip
    • Family with young children

    The view from the room window! No kettle, cups and tea/coffee facility in room.

    We staying in the family suite which consisted of one large room with 3 beds, and one smaller room with 2 beds and a cot. Both rooms had a tv. The bathroom was very clean except the toilet seat. Breakfast was good. We were pleased as a whole.

  • Reviewed: 28 January 2015

    7.9
    the hotel was good in terms of money-location-facilities.
    • Leisure trip
    • Couple

    the hotel was good in terms of money-location-facilities. Excellent breakfast and very close to the train station that takes you strait into the city center.

  • Reviewed: 3 January 2015

    7.1
    Public transport into Berlin centre is very convenient.
    • Leisure trip
    • Solo traveller

    - walls are a bit thin - WIFI was very slow

    Public transport into Berlin centre is very convenient. The U-bahn and S-bahn is a 5 minute walk from the hotel and will take you between 10-15 minutes to reach the city centre.

  • Reviewed: 17 May 2016

    7.9
    A good hotel for families
    • Leisure trip
    • Couple

    A good hotel for families

  • Reviewed: 17 December 2015

    7.9
    Good location, excellent value for money, good WiFi,...
    • Leisure trip
    • Family with young children

    Room a little bit basic ...

    Good location, excellent value for money, good WiFi, excellent staff!!!

  • Reviewed: 15 December 2015

    9.6
    The hotel was good and the breakfast was amazing.
    • Leisure trip
    • Family with older children

    We loved!

    The hotel was good and the breakfast was amazing.

  • Reviewed: 1 September 2015

    8.3
    I was able to check in 2hrs Before check in time!
    • Leisure trip
    • Group

    I was able to check in 2hrs Before check in time!!! Very nice and helpful!!!

  • Reviewed: 5 August 2015

    3.8
    Breakfast was good
    • Business trip
    • Solo traveller

    Noisy students not a good area

    Breakfast was good

  • Reviewed: 4 July 2015

    9.6
    Great hotel.
    • Leisure trip
    • Group

    Great hotel. The personal and facilities are good for value.

  • Reviewed: 26 May 2015

    7.9
    The location was an ideal place to use public transportation...
    • Leisure trip
    • Family with young children

    The location was an ideal place to use public transportation as well as shopping.

  • Reviewed: 7 February 2015

    9.2
    Good Cleanliness, security, comfort are very good
    • Business trip
    • Solo traveller

    WiFi is very Bad. If you improve it and would help a lot for others.

    Good Cleanliness, security, comfort are very good

  • Reviewed: 22 January 2015

    7.1
    Staff
    • Business trip
    • Solo traveller

    There was only one tiny body/hair soap package for the shower and a small piece of soap. Not enough!

    Staff

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 64

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