We paid for a larger room since there were 3 adults but when we go there, they didn’t have our room and gave us a smaller room. They compensated by giving us lounge access but not cost of room difference. I was too tired and exhausted to argue so just gave in. Also learned that, as I booked through Booking, Marriott doesn’t acknowledge my Bonvoy Gold Elite status, so I didn’t get perks that way.

Convenient, close to everything, good AC for European standards.

Stayed in June 2026

They have only 1-3 staff and could not provide the service , they are busy all the time. .You may need to be more patient if you need any survive from them.

I was there during heat wave staying at the hotel is helping a lot with cool air con make me sleep well . They provide the free water for guests those who would like to go out .

Stayed in June 2026

Staff members are not very helpful, especially when you face a problem as we did. We have been overcharged, and it took time to be resolved. Before arrival, no one replied to our message through the Booking platform or by email.

Location and spacious rooms.

Stayed in June 2026

-

The room, the staff and the breakfast

Stayed in June 2026

AC wasn't working well, a bit too warm.

All.

Stayed in May 2026

There is no microwave.

The bed is very comfortable. The location is less than 10 min walking to the station, the cathedral, and the river. The room itself is big with a kingbed and mini fridge. The front desk is friendly and helpful. We will definitely stay here again. So far, it was the best room we stayed in Europe.

Stayed in June 2026

Nothing not to like

The staff were very helpful

Stayed in June 2026

Comfortable and easy to communicate with staff

Stayed in June 2026

The room was a little warm but there was also a heatwave and it did cool off at night eventually.

The hotel was beautiful. It was incredibly large especially by European standards. A nice respite after being crammed in small spaces during our long trip. It was so clean and cheery. Special thank you to Norvandy who checked us in and kept us updated on our room which was a wonderful upgrade. All staff were so kind and professional.

Stayed in May 2026

Excellent and nice location

Stayed in June 2026

Restaurant very expensive by Cologne standards

Great location and breakfast

Stayed in June 2026

There was nothing I didn’t like

Wonderfully clean and elegant

Stayed in May 2026

Excellent location close to transport links and all the main attractions, comfortable room, friendly and helpful staff, fantastic breakfast, restaurant and lounge bar. Great to come back and relax after a day of sightseeing.

Stayed in May 2026

There was now explanation on how to use the lift with the room key. We got stuck in the lift and had to call an emergency. Fortunately a staff member quickly appeared and explained that to choose a floor you had to use your room key. There should be instructions in the lift as to what to do.

Very friendly staff and the location of the hotel was brilliant.

Stayed in May 2026

Only one, half litre drinking water bottle that too for 2 days was provided. No toiletries provided even though I paid €630 for 3 nights.

Location was great.

Stayed in May 2026

No coffee available in room. 😢

Conveniently located. Parking available on premises.

Stayed in April 2026

50 euro security deposit

Great location, really central. Close to the train station and the catherdral. Felt very safe.

Stayed in April 2026

Nothing all was great

Great location right by the cathedral, quiet hotel, great bar and restaurant! Rooms spacious, great shower, bed very firm, place really clean and the staff are amazing. Highly recommend 10/10

Stayed in May 2026

Comfortable room and good service. Close to station without being noisy or crowded.

Stayed in May 2026

The free space in the room could turn useful with some simple improvements. For example there could be a place to lay the suitcase or a mirror next to the main door or more places to hang towels in the bathroom. One thing that I did not like was the fact that a pillow that had fallen on the floor was put back on my bed after the cleaning... Fortunately there were others to chose from because that one was obviously dirty afterwards. Moreover nowhere was mentioned that we would have to deposit 100 Euros for security reasons at the check in. Not a big problem but I would like to know about it.

The hotel is located near the city center, in a 5-10 min walk on foot. The room was spacious, clean and comfortable, with a very clean bathroom.

Stayed in April 2026

Excellent, modern, clean, tasteful. Better breakfast than most, with an egg chef.

Stayed in April 2026

I like all services. Thank you!

Stayed in April 2026

Bottled water was only supplied every 3rd day. As a family of 5, with 2 booked rooms, paid above average I was expecting water everyday at least as the minimum.

Location is brilliant. Easy to get to station and around the city

Stayed in March 2026

The queue to check in was excessively larger with only 1 staff member checking in. She was excellent at dealing with all the customers, but they other staff just wandering around ignoring the queue was not ideal.

Clean and well sized rooms, facilities were good and its only a 5 min walk from the Central train station.

Stayed in April 2026