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Reviews of Best Western Hotel Mainz This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Wallstrasse 56, 55122 Mainz, Germany

#19 of 40 hotels in Mainz

Guests' Choice

Review score

Based on 132 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.2

  • Location

    7.9

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.8

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Showing 1 – 25

  • Reviewed: 21 March 2024

    8.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It’s a bit expensive for a single room without breakfast

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Business trip
    • Group
    • Comfort Queen Room
    • Stayed 2 nights

    old style , moquettes datata

    Stayed in March 2024

  • Reviewed: 30 January 2024

    9.0
    Superb
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights

    Breakfast room: very beautiful. Breakfast: very rich. Room: big, comfortable and very clean.

    Stayed in January 2024

  • Reviewed: 13 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Wifi connection

    Na

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Comfortable and fit for purpose.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Security around the ground floor. We were in 128 and every time I opened the window I was mindful that someone could get in as it was open spaced and backing residential buildings.

    I didn’t have breakfast.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    7.0
    Nice hotel, less happy with some staff
    • Leisure trip
    • Couple
    • Comfort Queen Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The heating in the bathroom was not functioning, we complained, but it was not solved during our three night stay. As the towels were small, they got fast wet and they stayed so without heating. At check-out I was asked by the receptionist if we used the minibar and I told him that it was no minibar in the room ( no safe either, which is a minus), so he asked me if we drank from the two bottles of water that were on a table. I said yes, but for me it was obvious that the water bottles were complementary, nowhere it was a price written. I said no problem, I will pay them, but the receptionist told me that he will do me a big favour: because the heating in the bathroom was not repaired, he will offer me the water bottles for free. I did not further comment, but I am writing this comment here to express my slight disappointment: it could have been a very nice stay without this final discussion. I am traveling almost weekly for business, so I do not like to be treated in such way when traveling for leisure …

    Nice position, close to the railway station, free parking garage, quiet, good value for money

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    If you're driving to hotel, that's fine and perfect. For me, I need to pull my heavy suitcase to a long steep road that makes me exhausted. Kitchen wares were not provided to short stay guest which didn't mention in the description. Although the hotel seems not fully booked, I was assigned a room which needs a long and many turns.

    Room is cosy, quiet and comfortable.

    Stayed in September 2023

  • Reviewed: 14 October 2023

    9.0
    Quality and comfort reasonably priced. Practical for drivers.
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I disliked, but the decor was old fashioned and the numbering of the floors was confusing. These are minor details.

    Free and sheltered parking Spacious and clean room Excellent shower Excellent breakfast Friendly staff Good restaurant Short drive into the city centre

    Stayed in October 2023

  • Reviewed: 14 October 2023

    8.0
    Perfect for what we needed
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location and staff were good for the purposes we needed the hotel

    Stayed in October 2023

  • Reviewed: 26 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 14 nights
    • Submitted via mobile

    I didn't like the fact there was no mini fridge in the room. And no working ice machine in the hotel. I had to buy bags of ice every day for my drinks and champagne.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    A bit costly but very comfortable
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Overall the price was high and we didn’t need that much room but this was the only option for 3 ppl

    Huge apartment for the price of three ppl bedrooms

    Stayed in August 2023

  • Reviewed: 8 August 2023

    7.0
    Good
    • Family with young children
    • Comfort Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a member of staff in the dinning area that was super unfriendly infant she walks so fast she will push people out of her way which was not nice.

    It was good overall breakfast was good the rooms were comfortable.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    9.0
    thanks a lot and have a nice time.
    • Business trip
    • Group
    • Comfort Queen Room
    • Stayed 7 nights

    I would like to come to Mainz again and stay at this Hotel.

    I would like to thank the staff of the Hotel because of their guidance as well a their kindness. The only problem s the us station is a little away from the Hotel.

    Stayed in August 2023

  • Reviewed: 26 July 2023

    9.0
    I ll choose this hotel again for my next stay in Mainz
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Only the fact that the fan was too small and noissy for the time when it got really hot, and there was no answere for the heat, and there were no lite blankets, only the very thik ones for cold nights.

    every thing went well and I liked the room, clean and atmospher in general.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    8.0
    Nice hotel, comfortable and roomy.
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night

    Would have preferred a better view, which we had requested. Appearance from outside is not as nice as it could be. A bit further from downtown than we had thought.

    Room was nice size, comfy beds and large shower. Very nice breakfast included.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Very good and quiet place to stay:)
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning in the room

    Stayed in June 2023

  • Reviewed: 10 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Wi-Fi was available but was very slow and disconnected frequently.

    Restaurant was great. Great foods at a reasonable price. Good parking garage.

    Stayed in July 2023

  • Reviewed: 11 June 2023

    8.0
    Very good
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive for drinks and food

    Nice welcome, clean and modern

    Stayed in June 2023

  • Reviewed: 26 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    nothing

    On walking distance of Frankfurt center.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Drinking glass from previous occupant found in room on arrival. Be warned: the kitchenette option featured on Booking.com is not accurate. Cooking equipment is only provided for stays of more than 14 days unless you pay an extra 30 Euro fee. The staff member I approached about this soon after arrival basically said that's just how it is. The staff member at checkout said they would remove the kitchenette feature on Booking.com. We booked for only two nights so were only mildly inconvenienced. Had we booked for longer expecting cooking facilities we would have extremely annoyed.

    Comfortable bed

    Stayed in May 2023

  • Reviewed: 6 May 2023

    7.0
    Overall a good stay
    • Business trip
    • Solo traveller
    • Comfort Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    the lights in the room were too less and felt dark. The bed and pillow can be comfortable

    The size of the rooms. breakfast area was good

    Stayed in May 2023

  • Reviewed: 23 April 2023

    8.0
    This is a very good hotel in a good location.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    I could not charge my electric vehicle on location.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    Location is a bit off center. Pillow is (way ...) too soft

    Staff was very helpful and freindly. Room was cozy and clean. Breakfast was medium-ok.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights

    Bathrooms has spiders. apart from this all was good

    Room, location, break fast is fine. neatness should be improved, some kids room would be a great time along with tv to connect with pc or mobile - casting feature

    Stayed in April 2023

Showing 1 – 25

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