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Reviews of Courtyard by Marriott Gelsenkirchen This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Parkallee 3, 45891 Gelsenkirchen, Germany

#4 of 14 hotels in Gelsenkirchen

Guests' Choice

Review score

Based on 938 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    7.7

  • Free WiFi

    6.3

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Showing 1 - 49

  • Reviewed: 15 June 2018

    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were stretched in the bar and outside area. Two people trying to cover so many guests due to many people there for the concert . A little surprised the management did not see that or plan properly .

    A very comfortable hotel with the staff helping all the time. Great breakfast and good dinners in the evening

    Stayed in June 2018

  • Reviewed: 11 June 2018

    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 5 nights

    Room was a little warm and window does not open wide enough to get fresh air into it.

    Rooms very comfortable. Would have been better if the AC could blow cooler as the outside was very hot and room was warm. Breakfast choice really excellent. Staff very warm and friendly. Easy access to park.

    Stayed in June 2018

  • Reviewed: 28 January 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    * Do not book without credit card (or they will want you to pay everything upfront upon arrival ... which does not really make you feel very welcome) * No internet on the room (unless paying extra for it) * No fluent connection to Essen Messe with public transport * Nowhere an explanation that elevator only works with entry card of room

    * Nice hotel * Good (but pricy) breakfast * Lots of (free) parking space outside

    Stayed in January 2018

  • Reviewed: 23 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    No room service and several members of the staff at breakfast ignored me when said "good morning" - not really friendly

    The room was lovely and the staff at the reception was very nice.

    Stayed in October 2017

  • Reviewed: 25 September 2017

    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Check inn staff i the recepcion need more trening and culture , rest of the staff is nice profecional and friendly

    Very comfort bed , clean room a very good job a clining staff , good and comfort parking

    Stayed in September 2017

  • Reviewed: 20 September 2017

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    breakfast far too expensive!

    Excellent size room very nice food in restaurant at reasonable prices good parking peaceful area ( near stadium though !) very large but comfy hotel

    Stayed in September 2017

  • Reviewed: 27 August 2017

    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very poor value for money. Only 1 little bottle of shower gel and shampoo for 2 adults and child - not enough at all. Free Wi-Fi only in reception - paid in rooms. In room only bottle of water and wine - fridge is empty, so if you like snacks, bring it with you in advance.

    Good food from menu (avoid €24 self service salad bar). Clean rooms, quiet. Good locarion as only 2km fron motorway.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed size, paying for internet in room paying for water in room, lack of tea coffee making facilities, lack of bathroom shampoo body wash for two people, would not stay again will not recommended to anyone

    Staff very friendly

    Stayed in August 2017

  • Reviewed: 23 May 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Wi-Fi was not free, paying $20 euro for 2 days.

    Room was a good size, the bar and restaurant were well located, food was very good, nice friendly wait staff

    Stayed in May 2017

  • Reviewed: 11 January 2017

    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Outside temperature was around the freezing point and consequently all the forecourt area was as slippery as an ice rink, as was the approach to the underground car park, which was closed for this reason. This should not have happened here as freezing temperatures are not unusual in January in this place of the world and businesses should be prepared, however a member of staff enquired stated that gritting has been explicitly forbidden by hotel management. I had a couple of reasons I needed to use the underground car park for, making it the key facility I chose this hotel for over several other ones in this area, so I will keep this experience in mind when staying around again in the future, and I advise caution to anyone else who needs an underground car park in the winter season; bringing cleats might otherwise be a good idea to get through to the hotel entrance safely.

    Staff was friendly and helpful, willing to assist with requests.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Internet was not free as it appeared on booking.com. It was only free in public areas but not on the room. No swimming pool and parking was 12€ a night while in front of the hotel you could park for free.

    Sauna and gym were perfect.

    Stayed in December 2016

  • Reviewed: 8 December 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room service

    Location was brilliant as we were attending the Veltin arena. Staff were so lovely and attentive. Nothing was to much. We were looked after by a staff member at the bar. He may have been restaurant manager.

    Stayed in November 2016

  • Reviewed: 21 November 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Location is quite remote but on the other hand it was really quiet. Standard Wifi is rather slow, better costs extra.

    Really nice people, from reception to restaurant! Comfy beds, clean rooms, nothing to be desired!

    Stayed in November 2016

  • Reviewed: 20 October 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The Cost of a one night stay was slightly high and didn't include breakfast. and the shower in the room wasn't working correctly.

    The Staff where very Friendly, and the hotel is located well and comfortable rooms.

    Stayed in October 2016

  • Reviewed: 21 September 2016

    • Business trip
    • Group
    • 3 rooms
    • Stayed 4 nights

    The bar tenders were excellent in all and one and only receptionist (Amelie) was really top class. All other staff was from low average to useless! No facility offered except the bar!

    The bar tenders were excellent in all and one and only receptionist (Amelie) was really top class. All other staff was from low average to useless! Location is good only for whom want to visit the neighbor rehabilitation center.

    Stayed in September 2016

  • Reviewed: 18 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The wifi did not function really well. The room suffered from a disturbing noise from the airco installation. Neigbourhood is not really fun and far away from the city.

    Breakfast was OK.

    Stayed in September 2016

  • Reviewed: 17 September 2016

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Stupid Parking system - need to pay everytime you go out and in, its not possible to get parking card for whole stay. Also parking for guest should be included. Strange system for Wi-Fi connection, free only for one device and very slow speed.

    Clean and nice rooms

    Stayed in September 2016

  • Reviewed: 28 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air condition

    Stayed in May 2018

  • Reviewed: 17 March 2018

    • Business trip
    • Group
    • Executive Double or Twin Room
    • Stayed 1 night

    room looked bit outdated

    all ok, little bit outdated hotel

    Stayed in March 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    no wifi in the room as we had booked through booking.com Very disappointed with that. Wifi only in public places (lobby or restaurant)

    Stayed in January 2018

  • Reviewed: 26 January 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The staff are very helpful and friendly .

    Stayed in January 2018

  • Reviewed: 19 December 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Only my dinner was acceptable rest disappointing.

    Stayed in November 2017

  • Reviewed: 15 November 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor food selection. Mini-shop sold limited stock

    Expensive hotel. Usual story. Everything extra. No coffee making in room.

    Stayed in November 2017

  • Reviewed: 12 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, clean and comfortable, friendly staff

    Stayed in November 2017

  • Reviewed: 31 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    no free wifi , paying for internet in the business center

    nice hotel , but not a 4 star superior

    Stayed in October 2017

  • Reviewed: 20 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    They charged for everything, they didn't give a water without a charge:)

    Restraunt was good, employees were very good.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    • Business trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location no public transportation.

    Staff was friendly & food was good.

    Stayed in September 2017

  • Reviewed: 9 July 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    fitness center is a joke

    vegan food in evening

    Stayed in July 2017

  • Reviewed: 14 May 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The best hotel in the area, in my humble opinion. Nice rooms, great restaurant, efficient staff. Best recommendations.

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was expensive. Location of hotel is well outside of Gelsenkirchen centre.

    Room clean. Iron in room. Staff spoke English and were helpful.

    Stayed in May 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    The rate in February was higher than last time i came in September.

    Near veltins arena and FC Schalke 04 Staff are very friendly and socializing

    Stayed in February 2017

  • Reviewed: 5 December 2016

    • Business trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 1 night

    it was a little cold and heater didnt seem to work

    mostly all of it.

    Stayed in November 2016

  • Reviewed: 29 September 2016

    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    wifi

    Room .

    Stayed in September 2016

  • Reviewed: 25 September 2016

    • Business trip
    • Couple
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No room service for anything and wifi didn't work he next day and no one helped thanks.

    Comfortable bed

    Stayed in September 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    trening for staff

    all is very good

    Stayed in September 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    good location .large and comfortable room . Stuff we're very kindly and honest

    Stayed in August 2016

  • Reviewed: 17 July 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    slamming doors in the morning from neighbour rooms no coffee/tea making facilities in room

    proximity to highway, parking

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    • Business trip
    • Solo traveller

    My allocated room was 1101, the air conditioning extractor fans appear to be located on the roof above the room. It had sleep difficult as I was constantly disturbed by the humming and vibration . There was one tea bag, but no milk

  • Reviewed: 4 November 2015

    • Business trip
    • Solo traveller

    - Internet in the rooms was not working, in the lobby/business center wifi was very slow - internet only free for one device at he time - there was mold in the shower - there was no minibar but an empty fridge - staff did ignore the Do not disturb sign but keep knocking on the door - there is a huge construction site around the hotel

    - free parking in front of the hotel (though this may not always be the case...) - air condition very silent

  • Reviewed: 22 September 2015

    • Leisure trip
    • Couple

    It wasn't easy to find the hotel as navigation didn't locate the address correctly. We ended up driving all around in the park... No tea/coffee/water in the room and empty mini bar came as a big surprise

    Spacious room and comfy bed.

  • Reviewed: 9 June 2015

    • Leisure trip
    • Family with young children

    We ate dinner and breakfast in the restaurant and the food was superb. Our room was very comfortable, though a little warm at first, soon cooled down with the air con. The staff were courteous and friendly at all times.

  • Reviewed: 15 December 2015

    • Leisure trip
    • Couple

    nierts

    ales was echt perfect

  • Reviewed: 16 November 2015

    • Business trip
    • Solo traveller

    Nothing

    Location was fabulous wasnt too busy verything was just right

  • Reviewed: 9 November 2015

    • Leisure trip
    • Couple

    Great friendly service the minute we walked in the door.

  • Reviewed: 24 October 2015

    • Business trip
    • Solo traveller

    Further away from the town centre than i thought. German taxis are expensive €20 to get to the hotel from the railway station

  • Reviewed: 29 September 2015

    • Leisure trip
    • Solo traveller

    Clean rooms, comfortable bed, quiet hotel, friendly staff.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Couple

    Strong bad smell in toilet Prob some issue with the drain

  • Reviewed: 20 April 2015

    • Business trip
    • Solo traveller

    High class hotel

  • Reviewed: 31 January 2015

    • Business trip
    • Solo traveller

    Paying for WiFi

    Staff were all extremely efficient and friendly

There are also 32 reviews without text. These impact the overall review score.

Showing 1 - 49

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