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Reviews of Hotel Deimann This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Winkhausen 5, Winkhausen, 57392 Schmallenberg, Germany

#5 of 26 hotels in Schmallenberg

Guests' Choice

Review score

Based on 106 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    9.5

  • Value for money

    7.8

  • Free WiFi

    8.8

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Showing 1 - 7

  • Reviewed: 27 November 2017

    6.3
    Definitely not a 5 star or very relaxing experience, we will go elsewhere for next weekend retreat
    • Leisure trip
    • Couple
    • Standard Double Room B
    • Stayed 2 nights
    • Submitted via mobile

    It's a wellness hotel, yet somehow they messed up our massage appointment time. They said it was an IT problem and were unapologetic. Some people at front desk just didn't know what they were doing. -On checkin we were told nothing about the hotel, where the pool was, where the gym was and what times were breakfast and dinner. -Also as we arrived Friday at 8:40pm we were told our half board dinner had already closed at 8:30pm, so we will have to order a la carte, which runs until 10pm. We did so but noticed others were still ordering from the half board menu as we ate. So what we were told was simply not true. -On checkout we were told we could still use spa facilities until we had to leave in afternoon (max 2pm btw!) and they gave us a key which did not let us into spa area. I stood at reception naked under my spa robe waiting to get a new key for 5mins. You have a set table for your time at the hotel. This is great if you have a nice one, but for us we were stuck next to the coffee machines which wasn't very nice (though we had partial views out the windows). This means that some of the good tables are just sitting vacant as those assigned had already been and gone! Checkout is at 11am and the doors automatically lock you out anytime past this. We tried to get in to pickup our bag at 11:04 and couldn't so we wasted more time getting the hotel staff to let us in. This is just ridiculous for any hotel. Fire alarms went off for 5mins at 9pm one night for no reason. Balcony was more of a shared rooftop, with 3 other rooms. Not private. Rooms leave a lot to be desired, basic furnishings, basic bed. No wifi in pool area.

    Breakfast was great, and restaurant and bar staff lovely The estate is beautiful, the hotel building is pretty. Nestled amongst the rolling green and forested hills was picturesque. The spa area is really exquisit, it's large, open and very comfortable. Both inside and outside pools are great. It's the only thing we saw this hotel really got 100% right unfortunately. The owner walks around and try's to meet and greet every guest, this was nice. Nice man with a huge smile. We didn't have the heart to tell him all the problems we were having (reception already knew anyway).

    Stayed in November 2017

  • Reviewed: 9 August 2016

    9.2
    A beautiful hotel and spa
    • Leisure trip
    • Couple
    • Standard Double Room A
    • Stayed 5 nights

    During our stay, the hotel seemed to be plagued with flies from a nearby farm

    Beautiful, classy hotel with lovely grounds, a superb spa and wellness facilities. Very helpful and friendly staff. Excellent half-board arrangements; the evening meals in particular always showed great imagination and attention to detail.

    Stayed in August 2016

  • Reviewed: 28 July 2016

    8.8
    The place to be visited again!
    • Leisure trip
    • Couple
    • Standard Double Room A
    • Stayed 2 nights
    • Submitted via mobile

    No airco, very poor wifi

    Overall very good

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 April 2016

    10
    Such a wonderful place !
    • Leisure trip
    • Couple

    Such a wonderful place ! This was my first trip to Sauerland and I was totally impressed by the beauty of the place, the typical villages, the kindness of the people and than this jewel of a hotel. Everything was just perfect, the rooms,staff,food, pools, massages, the fact the owners greeted us every evening in the restaurant ! Great place for walks too. Do not miss a visit to the Waldemai Gallery, a beautiful parc with bronze water fountains.

  • Reviewed: 20 August 2015

    9.2
    Very good breakfast and half board dinner.
    • Leisure trip
    • Couple

    Room / bedlinnen temperature was quite warm even though outside is was just 15 degrees Celcius, which affected our sleeping comfort somewhat. No airconditioning in room. We could not pay with credit card.

    Very good breakfast and half board dinner. Wines are at reasonable prices. From our comfort room we had a great view. Very nice wellness area, which was very quiet when we used it.

  • Reviewed: 20 August 2015

    6.3
    Breakfast excellent.
    • Leisure trip
    • Couple

    No AC in rooms and pretty warm. A lot of flies and wasps

    Breakfast excellent. Wellness facilities excellent. Golf facilities excellent.

  • Reviewed: 2 August 2015

    9.6
    The welness and the dinners
    • Leisure trip
    • Couple

    Everything was top.

    The welness and the dinners Also the accomodation. The kindness of the People in the restaurant and the bar.

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 7

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