the restaurant could have been a bit more cosy and we had to wait a long time before we got our food. the management wasn't good there...

The room was fantastic, the bar cosy and the staff very friendly. Good breakfast.

Stayed in August 2025

every thing

the staff extremely nice and helpful

Stayed in September 2025

Nothing. It was a perfect stay

It was a wonderful stay. The suite was beautiful. The restaurant was wonderful and my dog was welcome there too. The food was 10/10 and the staff were all very friendly

Stayed in August 2025

There is nothing we didnt like. The hotel exceeded expectations.

The hotel is beautifully appointed, the staff are all friendly and extremely professional and attentive. Bed was incredibly comfortable, dinner was excellent, and the breakfast buffet incredible! We were delighted to meet the owner/manager Dr Caroline von Kretschmann and be able to listen to her philosophy and history of the hotel. What a personal touch! The attention to detail was amazing - every room a fresh flower, hallways with fresh flowers. Beautiful antiques mixed with modern comforts. And I loved that they had a cute little rubber duckie in the bathroom 😃

Stayed in August 2025

Room service extremely expensive. Food apart from breakfast not kid friendly.

Great hotel. Great location. Clean and comfortable. Breakfast was outstanding. Hotel owner was super friendly and professional.

Stayed in September 2025

Nothing to rate bad.

The room looked like an apartment, which was very cool. I ordered a club sandwich and my son ordered noodles. And the taste was amazing. It was delicious. Definitely recommending this hotel.

Stayed in September 2025

Nothing

Elegant, lovely staff, fabulous room

Stayed in September 2025

pool and spa area was a little small but this is not a big hotel or a spa hotel so I think it was still good

The hotel is located close to the center where you can find a lot of restaurants and shops the rooms were clean and the bed was really comfortable, stuff was very friendly and helpful . would definitely go back for a second time

Stayed in August 2025

Classic and good location

Stayed in August 2025

Staff were so friendly and helpful. Breakfast was delicious. We shall definitely return

Stayed in August 2025

Very comfortabele rooms and friendly staff. A great location to visit Heidelberg by foot.

Stayed in August 2025

Time goes too fast ;)

Breakfast was wonderful! Staff incredibly friendly and responsive and accommodating. Flowers were incredible!

Stayed in August 2025

Everything you would expect from a 5 star, wonderful hotel and wonderful stsff

Stayed in July 2025

Great room. Excellent breakfast. Good location on edge of old town. Walk to everything.

Stayed in July 2025

Upstairs the corridors and bedrooms, particularly the bathrooms, are in need of updating. Breakfast was ok, if a little disappointing for a 5 star hotel

Staff were lovely. The downstairs of the hotel, lounge and bar area in particular, is beautiful. Great location

Stayed in August 2025

Honestly everything was wonderful!

We did not have breakfast but lunch was great. The location was perfect!

Stayed in July 2025

Everything

Location , environment , staff hospitality and food quality everything was perfect

Stayed in July 2025

The view was restricted. In the hotel advertisement it said castle views but all I could see were the hotels neighbours. It also said there was a rooftop pool which 'i was looking forward to but there is no roof top pool.

The restaurant was located inside and outside which was really good on a very warm day

Stayed in July 2025

nothing

everything

Stayed in July 2025

Nothing

Comfortable, attentive but not obtrusive staff

Stayed in June 2025

Restaurant was below par: expensive, primitive menu, waiter pushy.

Very elegant junior suite.

Stayed in June 2025

There is NOTHING to complain about. Exceptional at every turn. Every staff member was well trained and cared.

Staff were excellent. Lovely feeling. Made to feel.important. they care.

Stayed in June 2025

We loved almost everything. A tiny minus were the croissants which were not so tasty as everything else we enjoyed at the delicious breakfast.

The rooms are beautiful and the hotel is very well taken care of. There is love in every detail from the fresh flowers and chocolates in the rooms to the delicious food in the hotel restaurant. We enjoyed dining in the garden restaurant very much, which a lovely setting! The location was excellent and all the staff very well trained, as well as very friendly and helpful! We would love to return should we visit Heidelberg again!

Stayed in June 2025

the bed location in my room 215 - the only window is behind the bed -

the location is good close to the Haupstrasse, the Hotel has a car parking, nice Lobby area

Stayed in June 2025