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Reviews of Design Hotel Zollamt This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Buchenlochstraße 1, 67663 Kaiserslautern, Germany

#1 of 19 hotels in Kaiserslautern

Guests' Choice

Review score

Based on 347 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    8.9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    8.9

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Showing 1 - 68

  • Reviewed: 30 September 2018

    6.3
    OVERRATED - but still a good basic Hotel
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I’m traveling a lot and have seen worse, but exceptional is different... - Wifi is by times slow - Location is ok-ish. Less than a mile to the center but through a grey neighborhood. I stayed all over in Kaiserslautern and the south was definitely not as nice to walk up compared to other directions - Breakfast buffet is basic and the amounts are little Around 9 o’clock scrambled eggs and bacon were empty. When asking for a refill only the bacon was refilled and then again just enough for one person... Based on the poor experience, we were asking to take out the breakfast for the next day. As a result we’ve learned to know the dark side of the staff (probably the owner!?). Without discussion and very rude was our request denied. The company pays for my food and therefore I couldn’t care less, also I’m not on the sensitive side... but the sudden turn from over friendly to Darth Vader was not customer oriented and put the prior over friendly behavior into a sales pitch instead of a passion for the profession. Overall I could overlook the inflexibility with regards to change the booking with regards to breakfast but definitely haven’t found anything exceptional good here...

    - The parking is free and plenty - Staff is nice and helpful (initially) Constant presence of staff while asking for needs. For my taste too much, especially in the morning, but ok..

    Stayed in September 2018

  • Reviewed: 5 May 2018

    10
    Wonderful quite stay!
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was not included in the daily rate. Everything else was great.

    Friendly and courteous staff, upon arrive was give choice of room. Very quite location with easy access to Kaiserslautern downtown or Vogelweh housing. Will stay again.

    Stayed in May 2018

  • Reviewed: 26 March 2018

    9.6
    Extremely good experience, but you need to have the money to afford it.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights

    1) Bathroom ventilator did not work (that's fine for the quiecy, but unpleasant after toilet use), and staff was obviously not able to fix it quickly) 2) Very fine breakfast, but marmelade and honey served in those traditional, extremely wasteful mini packages; I would expect open jars to avoid waste (I understand the practical constraints, as this hotel is small, and there is very little turnover of marmelade, so having an open jar would tend to produce waste on the food-side... but still... a solution should be possible 3) Free internet is available, but the WLAN connection was very unstable with one of my devices (i-Pad); this was the floor WLAN. There was also a dedicated room WLAN supposed to be available (as stated on the info brochure in the room), but this simply did not exist.

    1) I was given a choice of rooms to decide which I liked most. 2) Very calm location 3) Very nice and well-lit (daylight) breakfast room 4) Very good supply of power outlets at the bed and at the writing desk 5) Waste-free shampoo and soap dispencers 6) Free internet (but see also critical remarks below)

    Stayed in March 2018

  • Reviewed: 7 February 2018

    9.2
    The breakfast is delicious and the staff is very very very...
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    The breakfast is delicious and the staff is very very very friendly and helpful. They showed me two different available rooms with different configurations to choose, and instructed me how to go to the supermarket nearby with a clear map. They are just so nice like your grandparents but so clear at the same time about how to solve my problems in English.

    Stayed in January 2018

  • Reviewed: 21 November 2017

    10
    Clean, modern yet cozy, walk everywhere, great price
    • Business trip
    • Couple
    • French Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Honestly...LOVED IT ALL! Seriously And we are global travels that know the difference, too!

    Attention to detail: BEST 4star breakfast and cappuccinos! It felt as if this were our condo for a week, really smart! Turn key and doorbell! Afternoons chocolates left in room after cleaning were to die for delicious!! Fluffy down comforter to cocoon in, patio door opens or pops out as window looks down into courtyard for breathtaking snow shower display! We had their French room, end of hall..larger w Akia - like sofa and desk. Bathroom had heated towel rack... I was on foot while my husband was away w car all day.. Best ever hiking trail blocks away to pick up ...hiked the Palantine Forest and made it to Herbergturm tower..breathtaking!! Physically and Scenically ( glorious in the fog ) Total Safe hike although in deep woods...also stopped into the Bremerhof on the way..VERY quaint! Trail station 5 min walk from hotel..20mins to their stores/ downtown area EASY PEESY!! Gotta eat at Schubis restaurant or Cardinale ( both cozy and romantic) What I loved most... Precious owners and staff! Herbert, Dorothy and Tanya....so wonderfully caring!! (complete w twinkling eyes and warm smiles) It was my hubbys BD..they brought up a bottle of Prosecco! We spent a week there...hope to return in the spring

    Stayed in November 2017

  • Reviewed: 14 October 2017

    5.4
    Design hotel near city center.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 6 nights
    • Submitted via mobile

    Wifi connection problem. Staff refused to wash my clothes without any decent reason, which has assured me to not book this hotel for my upcoming regular business trips in KL.

    Lovely breakfast with fantastic coffee.

    Stayed in September 2017

  • Reviewed: 9 October 2017

    10
    Lovely small hotel with lovely spacious, well equipped comfortable rooms and exceptional staff.
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    Nothing negative to report - all very good.

    Staff were extra helpful - one even took us to the university for our meeting in his personal car one morning as it was raining! Have never met more helpful staff! The balacony on the room was a nice extra and bathroom was very modern and well equipped. Very spacious, comfortable, clean room. Wi-Fi worked well. Was there for a business trip to the university and it was a short 5-10 min taxi ride away or 25 min walk so a good location. A bit outside the center but that was fine for us as wanted close to university.

    Stayed in September 2017

  • Reviewed: 1 August 2017

    7.1
    Good for the University if you don't mind walking
    • Business trip
    • Solo traveller
    • French Single Room
    • Stayed 7 nights

    WiFi intermittent (decent bandwidth when it worked), and different in the rooms from breakfast room, etc.

    Personal care at breakfast was great. I wish I'd discovered the outdoor breakfast sooner

    Stayed in July 2017

  • Reviewed: 24 July 2017

    9.6
    Lovely hotel
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    I booked two beds but had to share a double with my father. The immediate area is too far from town to walk out.

    Great breakfast, friendly staff, very smart hotel

    Stayed in July 2017

  • Reviewed: 18 July 2017

    10
    The gem of K-town.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Herbert and Doris are excellent hosts and the hotel is fantastic. My team and I truly enjoyed our stay and we looked forward to the breakfast each morning. The front desk clerk, Jennifer, was very helpful and pleasant. I would highly recommend you to stay here. I certainly will again.

    Stayed in July 2017

  • Reviewed: 11 March 2017

    9.2
    Nice business trip
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom isn't very big.

    Very nice staff. We arrived at hotel almost at 12pm and staff also waited us friendly. Nice queen bed and good breakfast. The hotel is very close to central station.

    Stayed in March 2017

  • Reviewed: 23 January 2017

    10
    You feel like a welcomed guest!
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Attention to detail , extra cleanness, big rooms, convenient furniture, clean sheets, staff is very helpful. You feel like a welcomed guest, not additional "stress factor" for personnel. Fresh breakfast, served on time, with amazing omelet and many other options, , great coffee, owner cares about their guests. Extra detail that were neat: wine and hefe glasses in the rooms, complimentary fruit, tea and coffee - (yes, many hotels do not care to add tea bags + kettle to rooms priced over 120 euros), large closet and ironing board. Parking is in front of the hotel entrance, just as described. Downtown with its entertainment and dining facilities is 9 walking minutes away, 4 kinds of grocery shopping stores just across the street from the hotel.

    Stayed in January 2017

  • Reviewed: 11 December 2016

    9.2
    Stay @ the Zollamt Hotel
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night

    The bed was huge (exactly what I had hoped for), you don't get this in most hotels in Germany... The location was Great, everything I required in walking distance. THANK YOU

    Stayed in December 2016

  • Reviewed: 31 October 2016

    10
    Quaint, quiet hotel
    • Leisure trip
    • Couple
    • French Double Room
    • Stayed 1 night

    pillows

    Location Parking Breakfast cleanliness staff Our second time staying at this quaint hotel, we just love it. Will stay again when we are next in the area.

    Stayed in October 2016

  • Reviewed: 3 September 2018

    10
    very friendly staff, warm welcome, cosy atmosphere, very...
    • Business trip
    • Family with young children
    • French Double Room
    • Stayed 1 night

    I liked everything !

    very friendly staff, warm welcome, cosy atmosphere, very clean, helpful staff

    Stayed in September 2018

  • Reviewed: 29 August 2018

    8.3
    The staff was great.
    • Leisure trip
    • Couple
    • French Double Room
    • Stayed 1 night
    • Submitted via mobile

    The double beds to make one. Extra pillows and towels would have been great.

    The staff was great. The room extremely clean. The balcony was awesome.

    Stayed in August 2018

  • Reviewed: 2 July 2018

    10
    The property is beautifully designed.
    • Leisure trip
    • Couple
    • French Single Room
    • Stayed 1 night
    • Submitted via mobile

    The property is beautifully designed. Modern but not sterile.

    Stayed in July 2018

  • Reviewed: 10 June 2018

    9.6
    Very kind staffs and comfortable.
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very kind staffs and comfortable. Good food

    Stayed in June 2018

  • Reviewed: 21 May 2018

    9.2
    The room as was very comfortable with balcony to the yard...
    • Business trip
    • Solo traveller
    • French Double Room
    • Stayed 3 nights

    The room as was very comfortable with balcony to the yard side. It was very quiet, ideal for relaxing after a hasty day.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    9.6
    Host was very helpful.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Host was very helpful. I would stay there again.

    Stayed in April 2018

  • Reviewed: 11 April 2018

    10
    Super friendly staff and host. Willing to help. Room is clean. Good breakfast.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night

    Good breakfast Friendly staff Nice location near Hbf

    Stayed in April 2018

  • Reviewed: 19 March 2018

    10
    Excellence in every area!
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 4 nights

    Friendly staff!

    Stayed in February 2018

  • Reviewed: 16 March 2018

    9.6
    Cool
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    Hard to find carpark

    Overall good

    Stayed in March 2018

  • Reviewed: 11 February 2018

    10
    Outside the city center and very convenient to reach DFKI...
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights

    Outside the city center and very convenient to reach DFKI and University near by. Very silent and comfortable room

    Stayed in February 2018

  • Reviewed: 31 July 2017

    8.3
    Decent hotel - good for university
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 5 nights

    Wifi was unstable. Room needed air conditioning.

    Good location (near station). Great breakfast. Nice staff

    Stayed in July 2017

  • Reviewed: 31 July 2017

    9.2
    The owners are very welcoming and friendly and the...
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    The owners are very welcoming and friendly and the facilities are excellent

    Stayed in July 2017

  • Reviewed: 25 July 2017

    9.2
    A fine small and friendly hotel
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Lovely little hotel with very friendly staff. Loved the location and was perfect for our needs.

    Stayed in July 2017

  • Reviewed: 21 July 2017

    6.7
    Friendly but no aircon in room
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 7 nights
    • Submitted via mobile

    No aircon in room. Couldn't sleep it was so hot in 3rd floor room

    Very friendly staff. Nice breakfast

    Stayed in June 2017

  • Reviewed: 28 June 2017

    9.6
    Nice and comfortable room.
    • Business trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    Nice and comfortable room.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    10
    Generally a very nice clean and comfortable hotel.
    • Leisure trip
    • Group
    • French Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Generally a very nice clean and comfortable hotel.

    Stayed in June 2017

  • Reviewed: 28 May 2017

    10
    Comfortable hotel with a good location
    • Leisure trip
    • Family with young children
    • Comfort Single Room
    • Stayed 4 nights

    Needed more comfortable pillows

    Quaint hotel with a nice staff-very clean The breakfast is very good

    Stayed in May 2017

  • Reviewed: 16 May 2017

    10
    Awesome Hotel
    • Business trip
    • Solo traveller
    • French Double Room
    • Stayed 2 nights

    Cant say that i disliked anything

    Customer service was great and the hotel what up to date

    Stayed in April 2017

  • Reviewed: 13 April 2017

    10
    Staff friendly and helpful, very clean tthrough the whole hotel. Would recommend and stay again
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 7 nights

    Cant think of a thing

    The room had everything you could possibly need and the breakfast was wonderful. would have loved to stay longer.

    Stayed in April 2017

  • Reviewed: 2 April 2017

    7.5
    Breakfast
    • Business trip
    • Family with young children
    • French Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    Stayed in March 2017

  • Reviewed: 19 December 2016

    8.3
    Breakfast
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    No bathtub

    Breakfast

    Stayed in November 2016

  • Reviewed: 26 November 2016

    10
    Priceworthy hotel, friendly staff.
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, free apple+2 chocolates+coffee & tea in the room. Great breakfast.

    Stayed in November 2016

  • Reviewed: 20 November 2016

    10
    Great place to stay
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights
    • Submitted via mobile

    😂😂😂😂

    I like the view and the rooms. The staff was very professional and friendly.

    Stayed in November 2016

  • Reviewed: 13 November 2016

    10
    Weekend. Getaway.
    • Leisure trip
    • Group
    • French Single Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Staff was very friendly. Room was clean and internet was more than sufficient. Area was ideal location to city center.

    Stayed in November 2016

  • Reviewed: 21 October 2016

    10
    Wonderful place to stay!
    • Leisure trip
    • Couple
    • French Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was fantastic!!!!

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    9.6
    Very nice and stylish hotel, friendly efficient staff and a...
    • Business trip
    • Solo traveller

    The shower rooms are tiny but clean with quality fittings. If you are a fatty you may struggle to fit. Not enough pillows provided as standard, the single one provided was almost flat. Luckily I went to bed drunk so didn't care much.

    Very nice and stylish hotel, friendly efficient staff and a great breakfast. Comfy bed.

  • Reviewed: 24 February 2016

    9.2
    Very modern hotel with a wonderful design.
    • Leisure trip
    • Family with older children

    Expensive The room was very good but not so modern as the rest of Hotel

    Very modern hotel with a wonderful design. Very comfortable room. Big with comfortable beds, a huge LCD, coffee and tea. Staff very kind and polite. They do everything to please you.

  • Reviewed: 9 August 2015

    8.3
    Really nice modern hotel.
    • Leisure trip
    • Couple

    Didn't have proper air con. There was a fan provided but when we were there it was nearly 40 degrees so it wasn't much help!

    Really nice modern hotel. Handy location with an Aldi close by! Easy walk to centre of Kaiserslautern and train station is nearby too.

  • Reviewed: 11 July 2015

    7.1
    Very nice and clean room, bathroom bit too narrow.
    • Business trip
    • Solo traveller

    It was hot days and there is not Air Condition in the Hotel, so when I opened the window it was street and trains traffice noise very loud.

    Very nice and clean room, bathroom bit too narrow. Located 20-25 minutes walking distance to the centre. Good breakfast, working wi-fi.

  • Reviewed: 13 May 2015

    7.1
    Rich and good breakfast, the hotel is just a few kilometers...
    • Leisure trip
    • Couple

    Booked double room had three beds ready, the quality of beddingnot was not good, the rooms did not match the look of the photos on the website.

    Rich and good breakfast, the hotel is just a few kilometers from the highway, parking right next to the hotel, the reception is open to 23 hours.

  • Reviewed: 2 May 2015

    7.1
    Clean and not far from the city centre.
    • Business trip
    • Solo traveller

    Quite expensive for what it offered. The reception closed at 11pm, odd for a 4 stars hotel.

    Clean and not far from the city centre. Staff nice and polite.

  • Reviewed: 28 February 2015

    8.3
    I stayed only 1 night but the personal and the hotel was...
    • Business trip
    • Solo traveller

    I stayed only 1 night but the personal and the hotel was very smart , clean and very comfortable The breakfast was amazing , only fresh product the top !

  • Reviewed: 17 May 2016

    • Leisure trip
    • Solo traveller

    Noisy neighborgh

  • Reviewed: 2 May 2016

    10
    As always, love to stay at Zollamt hotel.
    • Business trip
    • Solo traveller

    None.

    As always, love to stay at Zollamt hotel. This is my second stay. Love it!

  • Reviewed: 19 April 2016

    8.3
    Comfortable
    • Business trip
    • Solo traveller

    Lack of Restaurants in the hotel and nearby, lack of parking places

    Comfortable

  • Reviewed: 17 March 2016

    9.6
    Everything perfect
    • Business trip
    • Solo traveller

    Everything perfect

  • Reviewed: 10 March 2016

    9.6
    Location of the hotel was excellent, and the staff were very...
    • Solo traveller

    Location of the hotel was excellent, and the staff were very friendly

  • Reviewed: 6 March 2016

    10
    staff are very friendly
    • Business trip
    • Couple

    nothing

    staff are very friendly

  • Reviewed: 6 March 2016

    9.2
    Very good atention from personal at all stages: check,...
    • Business trip
    • Solo traveller

    Very good atention from personal at all stages: check, breakfest. All perfect, really nice place

  • Reviewed: 28 February 2016

    7.5
    Clean
    • Business trip
    • Solo traveller

    Can hear everything in other people's rooms. Not very soundproof

    Clean

  • Reviewed: 9 February 2016

    10
    very nice staff ,and very nice rooms, very clean and english...
    • Leisure trip
    • Solo traveller

    very nice staff ,and very nice rooms, very clean and english speaking staff, friendly family owend Hotel

  • Reviewed: 6 February 2016

    8.0
    Polite, helpful staff.
    • Solo traveller

    Polite, helpful staff.

  • Reviewed: 23 January 2016

    10
    Clean, new, free wifi, nice breakfast close to rail station...
    • Business trip
    • Solo traveller

    Not 24h reception services but the staff was very friendly and helpful.

    Clean, new, free wifi, nice breakfast close to rail station and university.

  • Reviewed: 4 January 2016

    8.3
    The very personal atmosphere, great breakfast
    • Leisure trip
    • Solo traveller

    The very personal atmosphere, great breakfast

  • Reviewed: 10 November 2015

    10
    so cozy, quiet and clean
    • Business trip
    • Couple

    so cozy, quiet and clean

  • Reviewed: 6 October 2015

    9.2
    very friendly hotel and staff
    • Business trip
    • Solo traveller

    very friendly hotel and staff

  • Reviewed: 4 October 2015

    10
    The Personal Service and attention to detail.
    • Leisure trip
    • Couple

    The Personal Service and attention to detail. Helped me find family connections in Trippstadt. Could not have done it without their help.

  • Reviewed: 16 August 2015

    10
    This hotel was more like a B&B.
    • Business trip
    • Solo traveller

    This hotel was more like a B&B. The owners were friendly and helpful and the breakfast was amazing!

  • Reviewed: 16 August 2015

    10
    Everything great.
    • Business trip
    • Solo traveller

    Everything great.

  • Reviewed: 26 July 2015

    10
    The staff, location, and it's a very nice hotel.
    • Leisure trip
    • Group

    N/Alu

    The staff, location, and it's a very nice hotel...

  • Reviewed: 13 July 2015

    8.3
    No AC and was in the 90s
    • Business trip
    • Solo traveller

    No AC and was in the 90s

  • Reviewed: 19 April 2015

    10
    Very friendly staff, warm welcome, good advice.
    • Business trip
    • Solo traveller

    The breakfast would profit from soft boiled eggs and high-end cereals.

    Very friendly staff, warm welcome, good advice.

  • Reviewed: 10 April 2015

    9.2
    Only stayed one night.
    • Business trip
    • Solo traveller

    Only stayed one night. Receptionist was very kind to arrange for late arrival. Place nice and clean

  • Reviewed: 26 January 2015

    10
    The staff and building are GREAT!
    • Business trip
    • Group

    The staff and building are GREAT!!!

There are also 33 reviews without text. These impact the overall review score.

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