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Reviews of Best Western Hotel de Ville This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dürener Strasse 7, 52249 Eschweiler, Germany

#7 of 9 hotels in Eschweiler

Guests' Choice

Review score

Based on 428 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.3

100% verified reviews

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Showing 1 - 54

  • Reviewed: 16 March 2018

    • Family with young children
    • Single Room
    • Stayed 1 night

    A little loud because of the close by motorway, and a little cold. I couldn`t really figure out the heating system. The sink is stragly in the room, not in the bathroom. And the foor to the bathroom was in very poor condition. Chipüping on the door and very outdated.

    But good value for money. And the breakfast was very nice. Very nice to go with a dog as well. No problems when staying with a pet.

    Stayed in February 2018

  • Reviewed: 15 March 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Stayed with friends in 2 rooms - both rooms had problems next morning with no hot water for shower or washing. At best it was tepid but had warmed up a little after breakfast. Also curtain was missing from around the shower in 1 room so water on floor in bathroom.

    Stayed in March 2018

  • Reviewed: 9 March 2018

    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    Underoof rooms are not very comfortable, very small bathroom, not very nice hallway and very slow internet when connected to Telecom. Didn't get any pass to faster internet connection on arrival.

    Good location with friendly staff. Good place to stay for 1 or 2 nights. Breakfast is nice.

    Stayed in March 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The additional 10 euro for parking I thought was a bit cheeky!!!

    The room and hotel was excellent and the staff so very pleasent too. This is an ideal location to use as a base for all your xmas excursions

    Stayed in December 2017

  • Reviewed: 16 November 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Not enough light in the room. Small parking area (even that we booked prking place have to parked on the street).

    Heating works very good. Clean. Good and various breakfast

    Stayed in November 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Spotlessly clean hotel, excellent staff and not far from the autobahn. Perfect. The Bistro de Ville was fully booked for a birthday party but there is a choice of restaurants close by. I went to Sale e Pepe, an Italian restaurant within 100 meters of the hotel, and had a delicious meal.

    Stayed in October 2017

  • Reviewed: 30 September 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    We don't like the surrounding area. It seems run down and makes you feel that you don't want to go out in the evening. The general location of Eschweiler was good for our trip

    We liked the feel of the hotel. Clean, friendly. Breakfast was great. The restaurant was brilliant and the staff there was great.

    Stayed in September 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    a more comfortable chair for relaxing and reading would have been good, and perhaps two extra pillows for the bed instead of us having to use the two cushions as pillows.the only other issue we had was the fact that we were not offered a 10% discount in the restuarant like other residents appeared to have !!

    Stayed in September 2017

  • Reviewed: 6 January 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    - Free Wifi did not work of was very slow. - Too bad that parking is not free.

    - Breakfast is more than ok for the price. - Room is clean and spacious.

    Stayed in January 2017

  • Reviewed: 23 November 2016

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    There is no properly equipped disabled room.

    The location is an easy drive from Calais so a good stopover point. Our room was spacious though the bathroom was not suitable as I use an electric buggy. Staff are very helpful We like the restaurant attached to the hotel. There is an underground car park and on street parking.

    Stayed in October 2016

  • Reviewed: 27 October 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Last time I had a kettle in my room, this time I was told they had only very few, and I couldn't get one. Heard people shouting in the street early in the morning.

    Stayed in October 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Quite difficult to find the hotel underground parking, you have to walk to the reception, check in and then drive 100 yards to the parking entrance. The difficulty comes from very few options to park outside of the hotel reception. Not a 4 star hotel more like a 3 start.

    Breakfast was okay, not plenty of hot food available but manageable. Room was decent size. Small bathroom.

    Stayed in August 2016

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The coffee at breakfast was dreadful. Otherwise no complaints.

    Central location, secure parking, comfy beds, nice room, friendly staff, decent breakfast choice, good restaurant opposite.

    Stayed in June 2016

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great hotel. Good food

    Stayed in June 2018

  • Reviewed: 13 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    La douche!!

    To us sauf la douche

    Stayed in May 2018

  • Reviewed: 4 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location is not close to the station.

    Nice breakfast.

    Stayed in February 2018

  • Reviewed: 9 January 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, staff was good & spacious for a city hotel

    Stayed in January 2018

  • Reviewed: 11 December 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    Little Noisy

    The Staff was excellent

    Stayed in December 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Very comfy bed Breakfast was great, for our taste

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    Excellent breakfast!

    Stayed in October 2017

  • Reviewed: 4 October 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location and the staff are good

    Location locatin

    Stayed in September 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Very noisy rooms with lots of disturbance from the street - difficult to sleep because of what was happening outside.

    Good location and easy to find

    Stayed in August 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Alles was perfect

    Top hotel

    Stayed in July 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    good sized rooms, very very clean, warm welcome (remembering us from previous visits), great breakfast

    Stayed in June 2017

  • Reviewed: 1 June 2017

    • Solo traveller
    • Double Room
    • Stayed 1 night

    Car park costs 10 EUR per day

    Very good breakfast, tidy room, private underground car park, staff speaks English

    Stayed in May 2017

  • Reviewed: 14 May 2017

    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights

    the bar staff were very good

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night

    Poor breakfast and wifi.

    Friendly staff

    Stayed in April 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfy bed and pillow. Warm. Quiet and peaceful. Could not recommend highly enough.

    Stayed in January 2017

  • Reviewed: 23 January 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Late Sunday breakfast

    Friendliness of staff

    Stayed in January 2017

  • Reviewed: 21 January 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    They have an excellent gastronomic restaurant.

    Stayed in January 2017

  • Reviewed: 29 September 2016

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    No A/C in the rooms, no ammenities nor add ons in the room, rather cold communicatioin with stuff

    Location

    Stayed in September 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights

    No air condition in the room. Not enough choice on the breakfast.

    Stayed in July 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Pillows

    Choice of breakfast foods

    Stayed in May 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    • Leisure trip
    • Couple

    The shower is small, and the faucet control is at elbow level. It was hard to not turn it off while showering. The mini bar lady walked into the room at 10 am while we were naked. Twice! She didn't seem to care so it must be a cultural difference.

    The location is excellent and the hotel has a modern feel. The bed was comfortable.

  • Reviewed: 19 April 2016

    • Leisure trip
    • Group

    Towels far too small, very annoying! Noisy outside in early hours with rowdy partygoers and bin emptying. Wifi not reliable. Did I mention the size of the towels??

    Staff all very good. Clean, warm rooms. Handy location.

  • Reviewed: 31 March 2016

    • Business trip
    • Solo traveller

    Beds are uncomfortably hard, pillows are worn out. Bathroom is very small, with a shower curtain. easily you hit the tap during showering and so adjust the water temperature to too hot (dangerous!) or too cold (wake-up!). From parking garage to lobby you'll encouter 2 staircases, and also when going to your bedroom there is another staircase.

    Own parking garage, free Wifi, good location for a city trip. Breakfast buffet was good.

  • Reviewed: 13 December 2015

    • Business trip
    • Group

    I get the feeling whenever I book with booking.com I get the worst room in the location furthest away from all facilities

    Very friendly and helpful staff

  • Reviewed: 30 November 2015

    • Leisure trip
    • Couple

    Entry to room needs to be explained by reception, in fact a small run through of the workings of the hotel would be fantastic, ie. What floor your located on, How the door works and so on. No tea making facilities in rooms, however, the information manual stated "hot drinks in room were free 24hrs", it failed to mention the free hot drinks it was referring to, was actually a machine at located at reception. In my opinion this was not made clear and due to this we were charge 14€ for hot drinks.

    Rooms were comfortable and the staff were friendly.

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    Very warm in the room helped by a fan but one wouldn't expect air conditioning in Germany. Terrible pillows. Very rude receptionist when checking in. Shower difficult to use.

    Clean.

  • Reviewed: 14 July 2015

    • Leisure trip
    • Family with older children

    Only that the door entry system confused us. But we're American, and used to cards inserted in the door. Also, a German queen size bed is two twin beds pushed together, so you always have that border in the middle.

    Friendly staff helped us with taxis, directions to a drugstore. The complimentary breakfast was a smorgasbord of German meats, vegetables and breads, but also had fruits, yogurts, and a great selection of juices and smoothies.

  • Reviewed: 27 March 2016

    • Leisure trip
    • Couple

    Comfortable bed nice size room

  • Reviewed: 20 March 2016

    • Business trip
    • Solo traveller

    It is a long distance to reach non-smoking block with luggage. Lift is not situated at the best location.

    Breakfast was good. Check out was quick.

  • Reviewed: 13 January 2016

    • Leisure trip
    • Family with young children

    Staff very helpful. Nice, spacious and comfortable room (we booked the superior double doom). Internet working flawlessly.

  • Reviewed: 6 January 2016

    • Leisure trip
    • Solo traveller

    Underground garage

  • Reviewed: 22 December 2015

    • Leisure trip
    • Group

    staff asked us 99 eur when Booking price was 89 eur. My friends had to pay it.

  • Reviewed: 10 December 2015

    • Business trip
    • Solo traveller

    Corridors dark, security lights too slow. This would intimidate some female guests or children

    Good breakfast

  • Reviewed: 23 November 2015

    • Business trip
    • Group

    excellent location, very helpful staff.

  • Reviewed: 28 October 2015

    • Business trip
    • Solo traveller

    The restaurant and bar were not open on Sunday night...........

    The room, staff, breakfast and internet service were very good.

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    No parking or facilities for disabled people. Any person with mobility problems should avoid this hotel

    Food

  • Reviewed: 26 July 2015

    • Leisure trip
    • Couple

    No coffe making in room

    Friendly and efficient English speaking staff

  • Reviewed: 15 June 2015

    • Business trip
    • Solo traveller

    nor being able to pay for a meal in the restaurant with a debit or credit card

    The secure underground parking

  • Reviewed: 29 April 2015

    • Leisure trip
    • Group

    The lifts didn't go direct to each floor. You had to negotiate too many steps I wouldn't recommend to elderly or disabled people

    Location

  • Reviewed: 18 April 2015

    • Solo traveller

    Hotel restaurant was superb. Excellent food, and wonderful value for money.

  • Reviewed: 16 March 2015

    • Leisure trip
    • Couple

    Location and secure parking

There are also 27 reviews without text. These impact the overall review score.

Showing 1 - 54

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