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Reviews of Steens Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Holzdamm 43, St. Georg, 20099 Hamburg, Germany

#222 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 412 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    6.7

  • Location

    8.9

  • Facilities

    6.6

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    8.1

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Showing 1 - 41

  • Reviewed: 10 July 2018

    8.3
    Very good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast should be better and in the room, the light switch at the bed was directly in the level of my head, so it often happend, that I accidentaly turned on the light.

    Location is excellent, close to the city center and not so far from all interesting sights. But availability of public transport is good as well, because hotel is close to the train station.

    Stayed in July 2018

  • Reviewed: 31 May 2018

    8.3
    Good location.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Comparing to other similar hotels where breakfast is not provided, the breakfast of Steen can be improved to make it worth the money-difference.

    Good location. Large room. Professional staff.

    Stayed in May 2018

  • Reviewed: 24 November 2017

    5.8
    Convenient location, but that‘s all.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    For a room this size, the television is redicoulously small. And when I turned the heating on to come into a comfortably warm room at the end of the day, I noticed one day the the cleaning lady had turned the heating off again. That‘s all just minor problems, however. What really sucks is the bathroom. First of all, the bathroom is spacious for this type of hotel. But it is wasting so much space, that I‘ve stayed in rooms with bathrooms nearly half the size of this one and still more comfort and convenience. The complaints one by one: - The wash table is stupidly small, with a shelf over it and a mirror. The setup is such, that it is impossible to wash your face or shave without flooding the floor. You simply can not get your head over the sink without biting in the utility shelf. - The shower is small. Too small, as there definitely is room enough in the bathroom to install a much larger shower. - The hot water is hot, but little. - The shower needs a thorough cleaning, as it is dirty and moldy - The washing gel, in a bottle by the sink, probably wasn’t good anymore, as it stank - After the tissue box on the wall had been refilled, it suddenly came off. Apparently, the cleaning lady had not hooked it on the the screws in the wall properly.

    Located close to the main station, the property is very convenient for travelers. Personnel is very friendly and at the entrance desk 24/7. I was given a double room (booked a single room) which is spacious enough and quite comfortable.

    Stayed in November 2017

  • Reviewed: 22 November 2017

    9.2
    Nice little hotel with perfect location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The bed was a little bit soft for me but it is a matter of your preference.

    Perfect location, just 2 minutes from the main train station and couple of minutes from the Rathaus. Nice small hotel with friendly staff and decent breakfast.

    Stayed in November 2017

  • Reviewed: 17 October 2017

    7.5
    Quite good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The wifi is not that great.

    It’s what you would expect from a good midrange hotel: decent facilities, clean, walking distance from the essential sights

    Stayed in October 2017

  • Reviewed: 9 October 2017

    3.3
    I will not go to this hotel again.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Cost is so high(like a 4 star/I paid close to 400 euros.), dirty(broken mirror, mordy), no lift, Bed mattress condition is bad. Even a small worm crawled on the floor.It is better not to eat breakfast.

    Location,smile.

    Stayed in October 2017

  • Reviewed: 27 September 2017

    9.2
    Reasonably priced hotel in perfect location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike but be aware there is no lift

    Simple room with old fashioned bathroom but it was clean and comfortable. The reception people were really nice and very helful. Great breakfast. Parking was in an underground carpark 50 meters down the road and was ideal and secure.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    5.8
    Value for money with restrictions
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    1. There was no elevator. And our room was in the 3rd floor. Climbing 66 steps was not simple especially with luggage even though one of the staff helped while climbing up. 2. Frugal breakfast. 3. Not sure whether the location is safe enough after say 9 pm

    Location - close to station & Value for money . wifi excellent

    Stayed in September 2017

  • Reviewed: 19 June 2017

    6.3
    beds comfortable.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    There is no elevator if you have heavy bags or are disabled. There is no air-conditioning. There is no bar fridge in the room.

    beds comfortable. Tariff was cheap. great access to train station.

    Stayed in May 2017

  • Reviewed: 23 May 2017

    5.0
    Hotel did not accept Booking.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Staff response to booking.

    Hotel did not accept Booking.com rate because of number of persons. Charged extra person surcharge when we arrived, said we had booked for one person, when we had specifically looked for a double room for two persons. Dead insects in room. Polyester duvet.

    Stayed in May 2017

  • Reviewed: 5 March 2017

    10
    I'd go back there
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Spacious room with good lighting. Quiet in spite of being near the main station. Staff were friendly and helpful and went out of their way to make us comfortable. Good breakfasts!

    Stayed in March 2017

  • Reviewed: 8 January 2017

    7.9
    Budget stay next to Alster
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The room was not big.

    Located very close to the Main Station (Hauptbahnhof), but still in a quiet area, almost next to the River Alster and in 5 min walk from the beautiful Rathaus. Clean, warm. Nice breakfast.

    Stayed in December 2016

  • Reviewed: 20 October 2016

    8.8
    A sympatic hotel in an excellent location
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    No elevator in the hotel. The breakfast was very simple.

    A very friendly stuff. A simple but well functioning hotel at a quiet street, still at the city center of Hamburg.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    6.3
    Central, but without charm...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Price was too high for the standard! The room was worn and bathroom small and very much out of date... Difficult with parking.

    Hotel very central, and in a quiet street. Breakfast was simple, but OK. Staff was friendly and helpfull. Room was reasonably clean.

    Stayed in September 2016

  • Reviewed: 26 June 2018

    5.4
    Food
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food

    Stayed in June 2018

  • Reviewed: 15 June 2018

    7.1
    Good location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not really a value for money option as regards to comfort

    Very friendly people, good location

    Stayed in June 2018

  • Reviewed: 19 May 2018

    6.7
    Size of the room
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Size of the room

    Stayed in April 2018

  • Reviewed: 10 May 2018

    8.8
    Clean and quiet hotel fit for tranzit or short business...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and quiet hotel fit for tranzit or short business travel!

    Stayed in May 2018

  • Reviewed: 13 April 2018

    10
    definetely back here
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    absolutely nothing!

    everything is just perfect!

    Stayed in March 2018

  • Reviewed: 8 April 2018

    8.8
    no lift
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    no lift

    Stayed in April 2018

  • Reviewed: 6 April 2018

    8.8
    Close to Hbf and friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Close to Hbf and friendly staff.

    Stayed in March 2018

  • Reviewed: 27 March 2018

    9.6
    Very nice room and great location of the hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Very nice room and great location of the hotel.

    Stayed in March 2018

  • Reviewed: 21 March 2018

    5.8
    Really good location
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    They did not even have a normal still water when i asked for it

    Really good location

    Stayed in March 2018

  • Reviewed: 25 February 2018

    7.1
    Very close to station.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are noisy.

    Very close to station. You get what you pay for.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    6.7
    Close to the station, warm
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Need to vacuum under the bed

    Stayed in February 2018

  • Reviewed: 1 December 2017

    8.3
    Parking in different hotel.
    • Group
    • Triple Room
    • Stayed 1 night

    Parking in different hotel. Tricky to find how.

    Stayed in November 2017

  • Reviewed: 15 October 2017

    3.8
    One-star hotel
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Barely a one-star hotel. Run down and worn out. I could also hest every word, cough and snore in the nearest other room.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    10
    Small cosy hotel in a excellent location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Homely hotel with inviting rooms in a beautiful building. The breakfast is very good. Street outside has very little traffic that is not disturbing.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    9.2
    Nice place, near city
    • Business trip
    • People with friends
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice place, near city

    Stayed in September 2017

  • Reviewed: 12 June 2017

    7.1
    Excellent location for everything in the city and train...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    No lift therefore had to carry luggage up three flights of stairs

    Excellent location for everything in the city and train station

    Stayed in May 2017

  • Reviewed: 11 March 2017

    7.1
    Good location, good price-for-quality ratio
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room interior design is a bit old fashioned

    Good location, good price-for-quality ratio

    Stayed in February 2017

  • Reviewed: 22 February 2017

    9.2
    Nice Hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The Hotel was near by the main Station. I slept very well. Breakfast was o.k.

    Stayed in January 2017

  • Reviewed: 28 November 2016

    5.0
    Quick overnight
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Sleepy Porter at the early breakfast room

    Comfortable beds

    Stayed in November 2016

  • Reviewed: 24 September 2016

    7.9
    Central and cozy
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Egg and bacon for breakfast the boiled eggs Were hard

    Frienly staff

    Stayed in September 2016

  • Reviewed: 7 August 2016

    9.2
    Close to town and restaurants.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Close to town and restaurants. Very pleasant and helpful receptionist.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 February 2016

    5.0
    Staff was always helpfull
    • Leisure trip
    • Family with older children

    Cleaning in the corners in the room was bad - it should be simple to take off the head of the vacum cleaner and get the corners done - but it takes time. The internet was not working - not even in the reception. Normally not a problem, but when I had work to be done - this was a huge problem - so I had to travel home.

    Staff was always helpfull

  • Reviewed: 13 March 2016

    6.7
    Terrible internet connection
    • Business trip
    • Solo traveller

    Terrible internet connection

  • Reviewed: 22 February 2016

    4.6
    Close to Haupbanhof
    • Business trip
    • Solo traveller

    Old rooms, weak breakfast

    Close to Haupbanhof

  • Reviewed: 27 January 2016

    7.9
    great location, helpful staff
    • Business trip
    • Solo traveller

    Breakfast was a bit uninspired but clean and fresh

    great location, helpful staff

  • Reviewed: 17 January 2016

    7.9
    Central location but very quiet, decent breakfast, very...
    • Leisure trip
    • Couple

    WiFi does not work on the top floor. No elevator.

    Central location but very quiet, decent breakfast, very helpful and friendly staff.

  • Reviewed: 5 January 2016

    7.9
    Reception in charge of night duty was nice.
    • Leisure trip
    • Solo traveller

    Reception in charge of day duty was not so nice. No elevators.

    Reception in charge of night duty was nice.

There are also 20 reviews without text. These impact the overall review score.

Showing 1 - 41

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