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Reviews of Hotel Excelsior

Erzbergerstrasse 2, Mitte, 34117 Kassel, Germany

#43 of 54 hotels in Kassel

Guests' Choice

Review score

Based on 567 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    6.6

  • Location

    7.9

  • Facilities

    6.6

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    7.2

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Showing 1 - 50

  • Reviewed: 23 June 2018

    9.2
    Ideal for a short stay.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Small, cramped bathroom. Toiletries limited to one tiny bottle of shower gel. No other soap, in any form, or shampoo.

    Satisfactory single room for a one-night stay. Very convenient for Hauptbahnhof and within easy walking distance of centre. Efficient and friendly check-in and check-out. Free wifi was robust and worked well.

    Stayed in June 2018

  • Reviewed: 8 October 2017

    6.3
    Simple and efficient.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel has a cigarette smell in the lobby and the hallways. Bedding smelled weird too and had holes.

    Simple and efficient. Stayed for only one night without breakfast, so can't tell too much

    Stayed in October 2017

  • Reviewed: 26 September 2017

    7.0
    Great little place.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    No a/c, no fan and the weather was hot.

    I had an accident while in Kassel. The hotel staff called an ambulance crew to take me to the Emergency Room of a big hospital. Back at the hotel they did as much as possible to look after me until my husband came to collect me. They were lovely, kind and professional. I thank them very much.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    5.8
    Noisy
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    I had asked for a quiet room when booking (3 weeks before arrival) but was given quite the noisiest room I have ever stayed in with bone-shaking traffic rumbling by all night and a night club directly opposite. I was told there were no quiet rooms available because the hotel was fully booked due to Documenta. That's fine but why not tell guests at the time of booking that only noisy rooms are available?

    Location was close to the old town and museums.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    5.8
    We stayed a few nights. Friendly staff. Very basic, expensive for what you get.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was poor, not a lot fresh, nothing vegetarian or vegan really. No fresh fruit too. When you enter the hotel it smells like smoke, not fresh.

    Location was good

    Stayed in September 2017

  • Reviewed: 25 August 2017

    7.1
    Nice
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower room Is tiny that I could not stretch my arms. The internet connection in my room was not steady and kept disrupted. The connection at the lobby was better.

    Close to all the venues of Documenta 14. It is easy to walk everywhere The staff was nice and friendly. They waived the first night rate as I could not arrive on time due to delayed flights. They understood and did not charge for the first night。

    Stayed in August 2017

  • Reviewed: 21 July 2017

    5.4
    Not Great
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was very sketchy, I felt save but really not an attractive area.

    The location was good for the event (Documenta 14)I came to see in Kassel. A five minute walk.

    Stayed in July 2017

  • Reviewed: 18 July 2017

    5.0
    kind and english-speaking staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The bars in the neighbourhood are very noisy. Difficult to sleep in spite of ear plugs. Better avoid this hotel on saturday night.

    kind and english-speaking staff. Clean;

    Stayed in July 2017

  • Reviewed: 19 June 2017

    10
    Comfortable, good location, value and breakfast
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Some things seemed dated (e.g. towels) and could be updated, but hotel was, nevertheless, clean and comfortable. wifi worked well, though I had to log on again every time I wanted to use it.

    Clean and comfortable room. Well-located. Staff were friendly. Good breakfast: breads, cakes, yogurt, cheese, cold cuts, eggs (hard boiled and scrambled), sausage, pickles, vegetables (tomato and cucumber, etc), cereal, muesli, dried fruit, juice, etc. Coffee served in a pot.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    3.8
    No was the answer to any request we asked.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    They basically said sorry "no" to any request. No iron in the whole hotel? In a sketchy part of town and was very noisy at night. No air conditioning. Don't expect coffe or extra toilet paper or decent towels in your room.

    It was clean.

    Stayed in June 2017

  • Reviewed: 17 June 2017

    4.2
    Overpriced perhaps because of Documenta
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The internet needed logging into every time you used it. Travellers with small devices should not have to endure this extremely irritating process. The internet did not work at all for 2 mornings just when needed for planning the day. Soap was awful sachets . None provided one day when clearly none there.

    Good bed firm

    Stayed in June 2017

  • Reviewed: 12 June 2017

    7.5
    Good place to stay near the train station
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The room I had happened to face a parking lot that was fairly noisy at night with local bar patrons walking around and talking loudly.

    The bed pillow was a strangely uncomfortable design. But everything else about the room was fine.

    Stayed in June 2017

  • Reviewed: 2 January 2017

    7.1
    Nice hotel near Kassel central train station
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I got information that the room is equipped with coffeemaker, but I did not find it in the room.

    Nice hotel, quite small room but quiet, and friendly staffs. This hotel is near the central train station, just walk about 3-5 minutes from the hotel.

    Stayed in December 2016

  • Reviewed: 28 October 2016

    8.8
    Good for one night stop over
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Outside much rubbish waiting to be collected. Smell of cigarette smoke in reception area

    The hotel was of good standard. Good size, clean and comfortable.

    Stayed in October 2016

  • Reviewed: 14 October 2016

    3.8
    If you have other options why you should book this?
    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Old fashioned hotel, smelly and dirty. Shower without pressure. You'd better not to touch the shower curtain. No toaster, no olive oil, no hot milk... in the breakfasts.

    Near the town centre

    Stayed in October 2016

  • Reviewed: 27 May 2018

    10
    I would stay here again if I'm ever back in Kassel.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night

    Can't think of anything.

    The breakfast options were particularly nice, and the staff extra friendly even though we spoke virtually no German.

    Stayed in May 2018

  • Reviewed: 10 March 2018

    10
    Small but cozy hotel
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Small hotel, clean rooms, close to the main rail way station

    Stayed in March 2018

  • Reviewed: 3 January 2018

    4.2
    close to kassel hbf
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    poor wifi in rooms towels smelled like cigarettes

    close to kassel hbf lady at reception was nice

    Stayed in January 2018

  • Reviewed: 27 October 2017

    7.1
    Basic, but clean and friendly and close to the station.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Excelsior is a basic hotel, a bit old fashioned but clean and very friendly staff. If you do not need additional luxury, the hotel is fine to stay.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    7.1
    Satisfactory, but not very elegant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The rooms were old. Everything was clean, just very outdated and tired looking

    The rooms were clean, but small

    Stayed in September 2017

  • Reviewed: 3 October 2017

    4.2
    Good and clean room
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Noisy location

    Good and clean room

    Stayed in October 2017

  • Reviewed: 5 September 2017

    9.6
    Breakfast is good, full of variety.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    There is no kettle or cups in the room.

    Breakfast is good, full of variety.

    Stayed in August 2017

  • Reviewed: 31 August 2017

    6.7
    Location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness

    Location

    Stayed in August 2017

  • Reviewed: 29 August 2017

    9.6
    This is a sweet old time hotel. It was clean and close to the station and city centre.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    This was a really cute hotel. Kind of like stepping back into the 70's.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    10
    The location and the practical comfort of the hotel
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    Nothing

    The location and the practical comfort of the hotel

    Stayed in August 2017

  • Reviewed: 28 August 2017

    7.5
    If there wasnt so much noise, It will be perfect.
    • Solo traveller
    • Single Room
    • Stayed 14 nights

    There are lots of noise coming from the street.

    It is so close the city center Free wifi

    Stayed in August 2017

  • Reviewed: 12 August 2017

    7.5
    Pleasant stay.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    A bit outdated lounge.

    Decent hotel. Good location.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    4.2
    Bad
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Very noisy, staff not helpful, the hotel is old

    Nothing

    Stayed in July 2017

  • Reviewed: 9 July 2017

    10
    will be back for next documenta
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, actually

    The double-glazed window that blocks out all the noise was great! Perfectly designed room for a guest

    Stayed in July 2017

  • Reviewed: 7 July 2017

    5.4
    Clean, and was close enough to the documenta event and...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    wifi, mattress, hot water, noise

    Clean, and was close enough to the documenta event and Hauptbahnhof.

    Stayed in July 2017

  • Reviewed: 18 June 2017

    6.7
    poor quality pillows
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    poor quality pillows no air conditioning

    Stayed in June 2017

  • Reviewed: 17 June 2017

    7.5
    great breakfast
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    we could hear the people in the room next to us clearly

    great breakfast

    Stayed in June 2017

  • Reviewed: 28 November 2016

    6.7
    Nice people
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    INTERNET CONEXION VERY BAD IN THE ROOM

    Nice people

    Stayed in November 2016

  • Reviewed: 15 September 2016

    5.0
    No air conditioning beware to go in summer. It's too hot to sleep
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor variety

    Stayed in September 2016

  • Reviewed: 20 August 2016

    9.6
    Too small tv in the room.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Too small tv in the room.have to pay for parking of the hotel

    Stayed in August 2016

  • Reviewed: 9 August 2016

    4.6
    Easy parking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bad breakfast, wifi didnt work

    Easy parking

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 October 2015

    8.8
    very clean and new interiors, excellent value breakfast,...
    • Leisure trip
    • Solo traveller

    very clean and new interiors, excellent value breakfast, little bit too steep for being located in a very unattractive part of a not very nice city ;-), ugly view, 1 minute away from regional train station though

  • Reviewed: 27 September 2015

    10
    A very pleasant and cozy hotel with neat rooms and tasty...
    • Business trip
    • Group

    A very pleasant and cozy hotel with neat rooms and tasty breakfast. The location is perfect - just a few steps from the central train station and all necessary amenities.

  • Reviewed: 23 September 2015

    8.3
    Nice staff, clean room, good breakfast, possibility to buy...
    • Leisure trip
    • Solo traveller

    Could have had garbage pin in living areas, not just bathroom. Occasional shouting from streets at wee hours, but that's not hotel's fault.

    Nice staff, clean room, good breakfast, possibility to buy city map from reception.

  • Reviewed: 16 September 2015

    8.3
    Staff friendly and location pretty close to train station,...
    • Leisure trip
    • Solo traveller

    The wifi not really stable, I cannot connected to Internet at the morning I left!

    Staff friendly and location pretty close to train station, 2-3min by walking only!

  • Reviewed: 5 April 2016

    3.8
    No wi-fi connection, no breakfast, too expensive
    • Business trip
    • Solo traveller

    No wi-fi connection, no breakfast, too expensive

  • Reviewed: 29 February 2016

    7.5
    Good breakfast
    • Business trip
    • Solo traveller

    No heating in the bathroom

    Good breakfast

  • Reviewed: 30 January 2016

    5.4
    Shower too small with the infernal travelling shower curtain.
    • Business trip
    • Couple

    Shower too small with the infernal travelling shower curtain. No soap

  • Reviewed: 29 November 2015

    8.3
    enougth good breakfast, enougth comfortable, good staff
    • Business trip
    • Solo traveller

    Room is clear, but toilet door was dirty from back side (

    enougth good breakfast, enougth comfortable, good staff

  • Reviewed: 16 November 2015

    7.1
    Close to main train station and downtown
    • Business trip
    • Solo traveller

    Close to main train station and downtown

  • Reviewed: 15 September 2015

    8.8
    Convenient for station.
    • Leisure trip
    • Solo traveller

    Convenient for station. Good breakfast.

  • Reviewed: 18 June 2015

    7.5
    Size of room.
    • Business trip
    • Couple

    Price of breakfast. Wifi not work at all. Reason overload due to high occupancy

    Size of room. Car park which at 17 EU per night was ok

  • Reviewed: 10 May 2015

    7.5
    good hotel
    • Leisure trip
    • Couple

    nothing

    good hotel

  • Reviewed: 17 March 2015

    7.9
    location and free wifi
    • Leisure trip
    • Group

    charge for parking considering so few were staying in hotel

    location and free wifi

  • Reviewed: 24 January 2015

    6.7
    location is great, staff are friendly
    • Business trip
    • Solo traveller

    breakfast is poor

    location is great, staff are friendly

There are also 20 reviews without text. These impact the overall review score.

Showing 1 - 50

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