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Reviews of Novotel Frankfurt City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Lise-Meitner-Str. 2, Bockenheim, 60486 Frankfurt/Main, Germany

#134 of 221 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 799 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.9

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    7.7

  • Free WiFi

    7

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Showing 1 - 75

  • Reviewed: 18 June 2018

    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    The property is a budget hotel than a "Novotel".....it is in the category of Premier Inns & Holiday Inn Express and similar. And is overpriced for being in this category. There are no snacks in the minibar and not even a single bottle of free water per person is provided as in hotels of similar category.

    A very functional hotel, neat and clean. The hotel was full so the bar was a lively place in the evenings.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 4 nights

    The room as advertised as a triple room with 2 beds was a misrepresentation. It had a single bed and a sofa bed. On request they put an additional bed making any movement in the room impossible.

    operations procedure based hotel. No frills. Fit for purpose of business possibly.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    - Can get crowded with multiple tour buses coming in during check in - Housekeeping repeatedly knocked on door for cleaning even when it's no where near time to check out

    - Nice sized room for 3 - Comfy beds and pillows - Quality toiletries - Clean

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was not really clean however cleaning was made every day. It was rather cold in the room and conditioner worked bad for warm mode.

    Nice hotel for business trip. Not far from the center.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    However sometimes there was no hot water in a tap. I had to wait for some time before it appeared or even take a shower later. It was not convenient. If you arrived late restaurant serves meal before 10 pm. After that time there is only a snack bar with triangle sandwiches or I was offered to order a pizza. Unfortunately no other options were suggested.

    All is great with the hotel.

    Stayed in May 2018

  • Reviewed: 24 April 2018

    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I’ll start from the unpleasant smell in the hallways, and the ladies that clean the rooms knocked on my door at 8:30 in the morning (Saturday), as well obviously you can’t control the main ventilation and it was hot as hell (the temps reached 30 degrees). And last but not least - we where in a room on 2nd floor and just across the street there is a Train railroad! The Noise is so f high, that during the night it’s impossible to have a good decent sleep!!! On top of that, they decided to do some deployments of hotel materials during the night, just beneath our window!

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t buy breakfast because I think the cost of it 21 euros is expensive . Just my personal opinion .

    Was all good , no complains staff was helpful and ok .

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    There are 3 major problems: 1) The Hotel charge you 350 euros deposit during checkin which was not well explained 2) The gym is very bad: no machine to run, and the room has the size of a bathroom... 3) The geographic position is not good: you need to walk for 30 minutes to reach the center, also the train station is far away

    Room is clean and comfortable, also the sauna is OK

    Stayed in April 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Coffee and tea facilities in room could have been better and there was only one mug in the room. However, we were given a full carafe of milk when we asked for it and I'm sure would have been obliged had we requested anything else.

    Being able to check in when we arrived was wonderful and staff gave detailed instructions on how to find the Christmas markets and other places we wanted to visit.

    Stayed in December 2017

  • Reviewed: 14 December 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff wasn't so friendly.. We had to wait a lot of time to get some thinks fixed . The hit didn't work, and the single bed was a sofa not suitebal for sleeping.

    The breakfast is very good. There is a 5 min walk train station.

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Rooms look outdated and empty, lights and colors are not warm and comfy. the furniture looks cheap and not 4-star Hotel like. the carpet was smelly and even though I asked for a non-smoker room, I was given a room that smelled like it was smoked in before.

    The bed was comfortable. and the staff was nice.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Group
    • Superior Triple Room
    • Stayed 4 nights

    The restaurant wasn't open but we did dine in the bar lounge and the food was excellent.

    The distance to messe complex for motor show. The room was comfortable and clean and had all the facilities needed.

    Stayed in September 2017

  • Reviewed: 16 October 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Expansiv breakfast because it was book fair. Normal 12€ - Price between fair 21€. But you can order a litte City breakfast with coffee and orange juice for only 7,50€ and it’s more than enough to eat and to Drink. It‘s nowhere listet! You must ask for it at the bar/restaurant.

    Exzellent food in the bar/Restaurant.

    Stayed in October 2017

  • Reviewed: 18 September 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    no iron ironing facilities but lucky they had a ironing room to share. no free drinking water, need to boil tap water. no self service laundry.

    3 lifts, good location, big rooms, free wifi (slow), easy to connect with a car

    Stayed in September 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    Little far from metro station but near by a tram station.

    Its a 4 star but equal to 5 star rating with excellent parking facility and a good buffet resturant for breakfast.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    Instead of 1 access ticket to/off the garage for the entire stay, I got 1 ticket/day that needed every morning processing at the reception. And that was time consuming since a lot of people were checking in and out. It is not possible to iron clothes in the room however there is special room set up. To use the room you need to ask a key every time from the reception. We would appreciate more TV stations in English rather the BBC and Sky News.

    We spent 5 days at this hotel. Welcoming and professional staff at the reception. We had a Superior Double Room, very clean, quiet, nicely furnished with very comfortable beds. A great variety of TV programs and Radio. Parking was in the basement and was all time monitored. You could park outside as well. There is an empty fridge in the room and minibar is at the reception desk. All in all, it was very good.

    Stayed in June 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't figure out connectivity to city through trains n buses. Used Taxi mostly... irregular prices charged on different occasions.

    Was a good experience overall. clean and good facilities. Little play corner fr kids at reception is good. Staff was good and helpful. They accommodated an extra bed in advance. no hassles.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights

    Fitness room is a remodeled broom closet with 3 devices, no airco. If you want to do your daily exercises, expect a waiting line.... :) Free Wifi is very slow. Spend some money on the paid version, much better.

    Personnel was friendly, hotel is business hotel so don't expect any fancy.

    Stayed in June 2017

  • Reviewed: 17 May 2017

    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Gym room is small.

    Stay few nights here in double room. Room very clean and comfy, quite spacious too with sofa. Staff here are friendly. The location was good especially for business trip, easy access to public transport, train station and airport. We had our breakfast buffet here. Lots of choices and food are fresh. Enjoyed staying here.

    Stayed in April 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The food in the restaurant was overpriced and very disappointing. :(

    The room was clean and comfortable, everything new and working well. Nice bathroom.

    Stayed in March 2017

  • Reviewed: 15 April 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location in business / banking area so bit remote for tourism. Rooms facing railway line may be noisy. 30min walk to city centre but a tram stop is 5 min walk.

    The room & service was good as expected from a 4 star hotel. Gym too small and basic but a good sauna facility. Kettle & coffee in room was welcome. Good value with the "Smart deal" on booking.com.

    Stayed in April 2017

  • Reviewed: 17 March 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The gym is a joke - a small windowless room in the basement with three workout machines but no treadmill

    Convenient business hotel close to Frankfurt fair grounds (Messegelaende), good for a night to stay but really nothing special about it. Appreciated the free of charge outdoor parking places on the premise and in the streets next by, no need for the expensive underground parking

    Stayed in February 2017

  • Reviewed: 8 March 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    The room was very noisy :(. Trains passes through every three minutes. I had ear plugs but anyway the noise went through....

    The breakfast was good, also room was clean and nice

    Stayed in March 2017

  • Reviewed: 22 February 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Room was super noisy, beds were really not comfortable, cleaning Lady opened the door despite dont disturb sign at 8:30am

    Location is fine considering you have Business at the MESSE Frankfurt

    Stayed in February 2017

  • Reviewed: 20 December 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    To buy the mini bar items downstairs from the reception. It's not available inside the room.

    For me the location was great. Walking distance from Messe. A good value for money. Comfortable and availability of smoking rooms.

    Stayed in December 2016

  • Reviewed: 13 November 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Possibly supply a little more tea/coffee/ sachets in room each day. Only sky news and bbc world service english speaking programmes on tv. (this is extremely frustrating as no programmes to watch!) Also very annoying was cleaning staff knocking on the door and attempting to open the door at 8.30 every morning. If we hadnt put latch on they would have walked in while my wife and I were still in bed on 2 occasions, including I hasten to add on our final day at 8.30. (check out was 10am I believe?)

    Comfortable bed and very importantly, also the pillows!

    Stayed in October 2016

  • Reviewed: 28 October 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Too far from Metro station (At least 700 meters). Not enough person in reception. People have to wait longer time.

    Room conditions and heating system are quite good. Bed, pillow and quilt are very soft and comfortable. Breakfast is sufficient. Hot and cold drinks, meats, chesees, fruits etc...

    Stayed in October 2016

  • Reviewed: 30 September 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    My room is close to the railway, so it was a bit noisy when there were trains passing. The wifi was terrible - very slow and kept dropping off. Not sure if this was due to it being free. Maybe the paid premium wifi is better? The service from the staff was average. I called the room service number and asked for ironing facility. The gentleman simply replied "No" and hung up. Not sure if this due to language ability or he was not in good mood. Rarely saw smiles on the faces of the staff at the reception.

    I stayed in a double room for 2 nights. The room is clean, the bed is comfortable, and the shower/bath is very good. Also rich selection of breakfast. The location is only 10 minutes away from Frankfurt Messe, so is very handy for me.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    It's easy. I have a lot of travel and a lot of work. I can just walk in and it's all there. If I'm hungry, you'll feed me somehow. It's clean, it isn't noisy. I can wash, sleep, be woken up, get up and go.

    Stayed in September 2016

  • Reviewed: 5 August 2016

    • Leisure trip
    • Group
    • Superior Triple Room
    • Stayed 2 nights

    The staff were not rude in anyway. But one gentlemen on the night shift did seem a little bothered when we asked to purchase water around 2 am. But hey, maybe he was just tired. No other complaints.

    I liked that we were only a 10-15 min walk from small shops and restaurants. The train stop was about a 10 minute walk as well. Taxis were readily available as needed. The hotel was clean and 3 of us, adults, fit well. I would stay here again.

    Stayed in July 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The wifi was pretty slow and even after paying €6 for the higher speed, it didn't improve much. Did not try the breakfast as it was a little expensive.

    Big and comfortable room. The room was clean and bathtub was nice.

    Stayed in June 2016

  • Reviewed: 14 June 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    None

    This hotel was excellent in all aspects! Free parking was available!!!! Thank you!

    Stayed in June 2018

  • Reviewed: 9 June 2018

    • Business trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good

    Facilities are good

    Stayed in May 2018

  • Reviewed: 31 May 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Style, colors in my room not modern.

    Breakfast was really good but expensive. 20€ Friendly service. Air conditioned rooms were excellent.

    Stayed in May 2018

  • Reviewed: 26 May 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything about this property is good. Comfortable Bed, clean toilets, location is convenient, gym and sauna facilities.

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff is very friendly very nice hotel

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    The front desk staffs treated us like prisoners not Hotel guests

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Business trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room price and equipment, breakfast.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not that central location but easy access with tram/ metro and about 30 minutes walking from Hauptbahnhof

    Double room is big and nice.

    Stayed in May 2018

  • Reviewed: 6 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The extra bed is not so comfortable

    It's clean and big

    Stayed in May 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food was great and room was nice

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Choice of meal is limited and restaurant closes at 10p.m

    Stayed in March 2018

  • Reviewed: 23 February 2018

    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very limited breakfast for a 4-star hotel. Not even more than one type of milk (only whole milk).

    Very clean.

    Stayed in February 2018

  • Reviewed: 14 February 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The bed and the breakfast

    Near Frankfurt Messe

    Stayed in February 2018

  • Reviewed: 2 February 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Corridor smell like hell 5tj floor

    Stayed in February 2018

  • Reviewed: 20 January 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a funny smell in the corridor

    Friendly staff, clean room, easy. Perfect for a business trip

    Stayed in January 2018

  • Reviewed: 14 January 2018

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room

    Stayed in January 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Great stay overall, delicious burger dinner

    Stayed in December 2017

  • Reviewed: 3 January 2018

    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Wasn't much around the hotel. Laundry van collecting towels at 2am was very noisy.

    Good value. Clean and tidy

    Stayed in January 2018

  • Reviewed: 19 December 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Bathroom was very old

    Close to the fair.

    Stayed in November 2017

  • Reviewed: 15 December 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception girl was not so friendly but later after heavy talk she change the room For this price room was too expensive

    Stayed in December 2017

  • Reviewed: 10 December 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No complimentary water bottle in the room

    Ambient

    Stayed in December 2017

  • Reviewed: 9 December 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Food abit expensive

    Location and Parking

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Smell in corridors

    Stayed in November 2017

  • Reviewed: 28 November 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast doesn’t have variety. It’s same thing every day.

    It’s closeness location to the tram.

    Stayed in November 2017

  • Reviewed: 27 November 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Breakfast without much variety. Bathroom did not have a working ventilator.

    Good staff! Confortable experience.

    Stayed in November 2017

  • Reviewed: 16 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Booked via Booking. Cheap price.

    Room

    Stayed in October 2017

  • Reviewed: 9 November 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Very poor service at the reception.

    The breakfast and the fact that the hotel is walking distance from the Fair

    Stayed in October 2017

  • Reviewed: 3 November 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    The price for breakfast Euro20.- /per head is too expensive but the food is very simple.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Couple
    • Superior Triple Room
    • Stayed 8 nights
    • Submitted via mobile

    The room was too small for three beds

    The beds were so comfy

    Stayed in September 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Staff not helpful and not friendly at all. Price for breakfest way to high - 21 euros.

    Stayed in September 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Little far from main train station

    Cleaness. Servises.

    Stayed in July 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    Little more expensive

    Location, staff, cleanness, service is excellent

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Next to trains. Very noisy

    Plenty of free parking Nice room size Good bathrooma

    Stayed in June 2017

  • Reviewed: 11 July 2017

    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Not too far from the centre and the room is clean and comfortable

    Stayed in July 2017

  • Reviewed: 11 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Good service

    Stayed in July 2017

  • Reviewed: 7 July 2017

    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Like

    Good location.and comfortable room. Easy travel to the city

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location. Not many restaurant near by.

    Yes. Very clean

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Business trip
    • People with friends
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    rooms are relatively small and free internet quite slow but manageable.

    free coffee and water in room, friendly staff, good location with sbahn.

    Stayed in July 2017

  • Reviewed: 9 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower gel - couldn't work out how to use it

    Very friendly and helpful reception staff

    Stayed in June 2017

  • Reviewed: 6 June 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Large comfortable rooms, clean hotel, great facilities and a good location.

    Stayed in June 2017

  • Reviewed: 15 May 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom and TV

    Elevator speed and sofa chair

    Stayed in May 2017

  • Reviewed: 14 May 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Gym was too small and wifi didn't work very good

    It was really close to messe, 5 minutes walking

    Stayed in May 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing special, right next to train tracks. A bit pricey

    Was clean and very standard

    Stayed in April 2017

  • Reviewed: 21 March 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The cleaning staff were not very helpful or friendly. They seemed to avoid having to clean my room.

    Stayed in March 2017

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