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Reviews of Mercure Hotel Frankfurt Eschborn Süd This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Frankfurterstr. 71-75, 65760 Eschborn, Germany

#6 of 11 hotels in Eschborn

Guests' Choice

Review score

Based on 105 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.3

  • Location

    7.4

  • Facilities

    7.5

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    6.3

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Showing 1 - 32

  • Reviewed: 23 May 2018

    7.9
    Nice location for Eschborn visits, fantastic restaurant cooking, a few excellent staff. No real AC.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights

    Air conditioning is really useless. Last time I stayed at the 4th floor in April and it was still warmish. At the 5th floor AC pushes warm air even at the minimum setting (outside 20 C degrees, inside 26-27 with the air on cooling with max speed). I would definitely not stay here in the summer.

    Real professionalism at reception (Manuela) and restaurant (Iara). Room has the expected facilities of 4 stars (classic style), no + or -.

    Stayed in May 2018

  • Reviewed: 29 April 2018

    9.2
    Very good business location for Eschborn, good services
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Some of the personnel appears to be stressed and stiff/mechanic. A few of them compensate for this, but as an average there is room for improvement (or idk what stresses them/management style or else)

    Rooms are just great (in coziness, facilities, sleep quality). Breakfast was really worthy. Special thanks to the blonde lady at the reception and the elder gentleman serving at the restaurant!

    Stayed in April 2018

  • Reviewed: 21 March 2018

    5.5
    Good stay though price is expensive
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    staff service should be improved. I'm there during the Frankfurt Fair time and room rate has gone up significantly from the normal period.

    location is good, room is clean and not too small

    Stayed in March 2018

  • Reviewed: 12 February 2018

    7.1
    Nice Mercure Hotel. It met our expectations.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    The ashtrays on the tables just outside the main entrance were full and it didn't look very nice

    The rooms are clean and comfy and the breakfast buffet was good

    Stayed in February 2018

  • Reviewed: 15 November 2017

    5.4
    First and last time visit...
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Very expensive roomrates Outdated interior Had to make up the bed yourself One person at reception for check-out (long waiting)

    Breakfast Free parking on the street

    Stayed in November 2017

  • Reviewed: 19 October 2017

    2.5
    High price, low service. Awfully bad experience.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    The receptionist gave me a smoking room which isn't I want. However, she refused to change a room for me. What's more the picture hung on the wall looks like ghost. It's a bad night in the hotel. And the unit price goes up to €267 for one person one night. Awfully bad experience.

    None

    Stayed in October 2017

  • Reviewed: 19 October 2017

    7.9
    Water not complimentary
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Water not complimentary No milk (or even whitener) with room coffee/tea making facilities Breakfast - expensive when no fresh coffee provided, just horrible self-serve machine. Pots of coffee please!

    Stayed in October 2017

  • Reviewed: 18 October 2017

    8.8
    Excellent except lack of storage space
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Unfortunately there is no storage room except for the small wardrobe. There were two of us in the room and we didn't know where to put our items. Where do you put your socks, pants, etc Where do you put your medication? There was not even one drawer in the room so I kept these things on surfaces: the desk, the little coffee table. Bad design because they actually had space to put drawers under the bedside table, under the desk and under the suitcase rack. Made my stay chaos. I think they only expect business people to stay one night, but it's not always so. Hope they do something about it, especially in the prestige rooms.

    Everything was very good apart from what I've written under what I didn't like.

    Stayed in October 2017

  • Reviewed: 29 June 2017

    6.7
    Staff were excellent and helpful - bed was comfortable
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Free WIFI was 0.5mbps regardless of being in the m3Connect 'privileged floor' - no good even for attachments in emails. Food quality was okay to poor

    Staff were excellent and helpful - bed was comfortable

    Stayed in June 2017

  • Reviewed: 25 March 2017

    6.0
    Mercure Eschborn Sud
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 5 nights

    Arrived on Sunday night no food available which for a 4 star hotel is poor, Rooms uncomfortably warm slept with windows open all night.

    Based in a business district there is very little locally so would have expected better dining /bar facilities. Friendly staff good rooms cleaned properly

    Stayed in March 2017

  • Reviewed: 8 March 2017

    5.0
    Reasonable
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Well trained and untrained staff mixed. As others mentioned, Internet connectivity and speed are too poor. Poor choice of dishes at hotel restaurant in the evening.

    Reasonably comfortable room.

    Stayed in March 2017

  • Reviewed: 12 July 2018

    9.6
    Great business base
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not much going on around

    Closeness to work

    Stayed in July 2018

  • Reviewed: 7 May 2018

    10
    I was there for work, it was near the office.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing around instead of offices

    I was there for work, it was near the office. Clean and big rooms, breakfast was very good

    Stayed in May 2018

  • Reviewed: 12 April 2018

    10
    highly recommended
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    lack of taxi availability outside the hotel in the rain

    Lovely and helpful staff, clean and comfortable room!!

    Stayed in April 2018

  • Reviewed: 20 March 2018

    2.5
    No comprehensive staff
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff don't want to make a bill like needed for my company....

    Stayed in March 2018

  • Reviewed: 17 February 2018

    7.5
    Restaurant
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No fitmess

    Restaurant

    Stayed in January 2018

  • Reviewed: 22 December 2017

    3.3
    Never seen before.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Never seen before. Choose another hotel in Eschborn

    Stayed in December 2017

  • Reviewed: 11 November 2017

    8.8
    The location was good by car (there were a lot of free space...
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The location was good by car (there were a lot of free space nearby). Breakfast was also good.

    Stayed in November 2017

  • Reviewed: 13 October 2017

    7.5
    Cleanliness
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The wifi take literally 10 minutes to connect and once connected is slow.

    Cleanliness

    Stayed in October 2017

  • Reviewed: 11 May 2017

    8.8
    Comfortable bed.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    WiFI is disaster!!

    Comfortable bed.

    Stayed in May 2017

  • Reviewed: 23 January 2017

    8.3
    Great hotel with friendly bar staff.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Barman Adele was superb. Great service and very attentive. Hotel generally nice, modern and clean.

    Stayed in January 2017

  • Reviewed: 6 October 2016

    10
    staff service
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    staff service

    Stayed in October 2016

  • Reviewed: 28 August 2016

    7.1
    Bed cover and linen
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed cover and linen

    Stayed in August 2016

  • Reviewed: 25 August 2016

    8.8
    Very comfortable accommodation
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Very Quiet. Bed was so comfortable. Windows could opened to have fresh air in the room. 600-700 meteres from train.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    6.7
    As we where visiting our daughter who was working in...
    • Leisure trip
    • Couple

    Workmenwithin the hotel starting to drill and hammer at 7.15 am one morning

    As we where visiting our daughter who was working in eschborn did not use hotel fascilitys much but location handy for train

  • Reviewed: 20 February 2016

    7.1
    Comfortable bed, very helpful staff
    • Business trip
    • Solo traveller

    Tiny room, very limited room service menu. Not much more on offer downstairs in the bar, and literally zero for vegans.

    Comfortable bed, very helpful staff

  • Reviewed: 18 July 2015

    7.1
    Everything is fine (Staff, Restaurant).
    • Business trip
    • Family with young children

    I chose this place as I had a conference in the same hotel. Otherwise, it is very difficult to find supermarket near by.

    Everything is fine (Staff, Restaurant).

  • Reviewed: 4 February 2016

    8.3
    The restaurant is closed in the weekends and they serve the...
    • Business trip
    • Solo traveller

    The restaurant is closed in the weekends and they serve the same menu in the bar.

  • Reviewed: 15 November 2015

    8.8
    Quite location
    • Business trip
    • Solo traveller

    Quite location

  • Reviewed: 2 November 2015

    5.8
    Clean
    • Business trip
    • Couple

    Average and looks like its from the 70s inside.

    Clean

  • Reviewed: 11 October 2015

    8.8
    The hotel is very near to a Train station and Bus routes
    • Business trip
    • Solo traveller

    The hotel is very near to a Train station and Bus routes

  • Reviewed: 6 September 2015

    5.4
    Closed restaurant during weekend.
    • Couple

    Closed restaurant during weekend...

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 32

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