Reviews of The Westin Grand Frankfurt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Konrad-Adenauer-Str. 7, Frankfurt City Center (Old Town), 60313 Frankfurt, Germany
#13 of 242 hotels in Frankfurt
Guests' ChoiceReview Score
Based on 537 hotel reviews
8.6Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.2
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Facilities
9.0
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Staff
8.8
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Value for money
8.2
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Free WiFi
8.6
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Reviewed: April 22, 2024
Jocelyn
Philippines4 Reviews10“It was wonderful”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
I like the new design of the reception area
Stayed in March 2024
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Reviewed: April 18, 2024
Kirsty
United Kingdom3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The spa wasn't the best, and we didn't get to really use it because there wasnt many sun beds. Was a little bit disappointed being a 5 star hotel.
The hotel stay was really nice, the downfall was the area and the room didn't have a bath. I thought it was overpriced. The spa wasn't the best. Water was cold, not heated, and there were not many beds to relax.
Stayed in April 2024
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Reviewed: April 17, 2024
Rawda
United Arab Emirates18 Reviews10“Enjoyable”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
The hotel has been recently renovated and it looks very aesthetic and relaxing, colors are very well choose and so do the furniture.
Stayed in April 2024
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Reviewed: April 14, 2024
Chee
Singapore12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
The bathroom flooring is not designed evenly that water flowed out into the room. We had to put some towels to keep the water inside the bathroom. Please note that you have to ask for the toilet amenities (toothbrush & toothpaste, shower cap, etc.) from the Reception - they are not standard to be placed in the bathroom.
Great location - near the shopping streets (Zeil) and train/subway/tram station Konstablerwache. A lot of good restaurants nearby (within walking distance) including some Michelin Guide ones (had dinner at one of them - Bidlabu). Newly renovated hotel & room. Taxi stand (useful to transfer to airport) is right in front of hotel. Friendly staff who speaks great English.
Stayed in April 2024
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Reviewed: April 13, 2024
Yaron
Israel34 Reviews4 helpful votes10“Enjoyable and relaxing day in a perfect location”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Location and staff
Stayed in April 2024
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Reviewed: April 8, 2024
Pascale
Namibia68 Reviews3 helpful votes10“Great stay in the middle of town”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very beautiful hotel
Stayed in April 2024
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Reviewed: April 8, 2024
Daniel
Australia3 Reviews1 helpful vote9.0“Great hotel with good location and very comfy rooms, just don’t bother to go to bar.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bathroom door weird closing mechanism, door wouldn’t close unless it was locked and the lock was very clunky to use. Wine bar service 2/10, really slow, forgot our order for drinks and waited over an hour for some tapas food We had 3 large bags, no concierge when we came through at midday.
Location excellent, rooms lovely, bed very comfortable.
Stayed in April 2024
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Reviewed: April 7, 2024
Dott_x
Canada11 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The tight layout of the bathroom and the lack of HVAC. The hallway has a distinct smell.
This newly renovated hotel is conveniently located steps away from the train station and busy central shopping district. You could walk across the bridge if desired. The highlights were in-room dining and the overall interior design. Also, the bedding was comfortable!
Stayed in April 2024
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Reviewed: March 20, 2024
Hagit
Israel28 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
This was an excellent hotel, the breakfast was amazing, and in my room I found a cake for my birthday, I have no doubt that I will return.
Stayed in March 2024
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Reviewed: March 11, 2024
Michelle
Germany6 Reviews10Exceptional- • Business trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 1 night
the noise outside form traffic , cars, ambulance, people in the middle of the night was very loud, then during the day not so much.
Facilities, rooms, cleanliness perfect. Location ok walking distance to the main shopping street.
Stayed in March 2024
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Reviewed: March 10, 2024
Duan
United Kingdom2 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 4 nights
Only comment and request: Please check the pressure of you toilet flush. It's extremely high while flushing that the water hits/splashes up. Thank you
Location and Hotel was great.
Stayed in February 2024
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Reviewed: March 9, 2024
Stefánsson
Iceland9 Reviews1 helpful vote9.0“Clean room, good bed and great location.”- • Business trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 4 nights
Charged me creditcard for service I did not buy, and have not answered my email to correct it.
Good breakfast, great location, near next trainstation.
Stayed in March 2024
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Reviewed: March 9, 2024
Marcel
Malta9 Reviews8.0- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: March 7, 2024
Tania
Brazil33 Reviews7 helpful votes9.0Wonderful- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 4 nights
Our floor had a very bad smell
The staff is amazing!
Stayed in March 2024
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Reviewed: March 7, 2024
Vasilis
Cyprus6 Reviews8.0Very Good- • Business trip
- • Group
- • Deluxe King Room
- • Stayed 4 nights
The bar service was terrible. The persons in bar wasn't professional. it was the reason we didn't use the bar more than one time.
Room was perfect , comfortable large and clean. Location very close to shopping centre and train station . We didn't try the breakfast. it was a little expensive and we didn't choose .
Stayed in March 2024
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Reviewed: March 4, 2024
Ulas
Turkey44 Reviews12 helpful votes10“If you are looking for a wonderful Breakfast, stay there”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Breakfast is the best I’ve ever seen. Location is 9 minutes to Romer. Arcihetctura is excellent
Stayed in March 2024
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Reviewed: February 27, 2024
Phoebe
Japan96 Reviews13 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Small thing but the cushion-backrest on the sofa kept sliding backwards despite the weight attached to it. I stayed in another room the week before and the one in there worked perfectly fine so perhaps there was a quality issue on that particular one. Shower pressure could have been a bit stronger.
Great location, large and comfortable rooms, great amenities, very attentive and friendly staff, felt very welcomed
Stayed in February 2024
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Reviewed: February 23, 2024
Avraham
Israel34 Reviews4 helpful votes10“Great value for the money”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
Excellent location, facilities.
Stayed in February 2024
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Reviewed: February 21, 2024
Carrie-ann
Sweden15 Reviews9.0“Excellent hotel, wonderful staff & service.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Lovely hotel in a great central location. Excellent rooms & the service was fantastic- nothing was too much trouble for the staff who made us feel very welcome. Would definitely stay here again and recommend it to others.
Stayed in February 2024
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Reviewed: February 21, 2024
Oyunkhand
Mongolia15 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Views through the window wasn’t that pleasant… Better to choose a room with the front door view. Conciege staff asked to get a taxi for me to the airport and the vehicle was so dirty and charged €65 (which is far too much)
Location is good. Closer to shops and many restaurants.
Stayed in January 2024
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Reviewed: February 19, 2024
Phoebe
Japan96 Reviews13 helpful votes9.0“Excellent reasonably priced luxury hotel in the centre of Frankfurt”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Service can be slow when they get busy
Great location next to Konstablewache U Bahn Station with direct line to the airport and moments from Zeil with its shops and restaurants. The staff were really friendly and helpful. The room was huge and really comfortable.
Stayed in February 2024
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Reviewed: February 19, 2024
Lilly
Norway30 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 1 night
Westin made a reservation to my creditcard and still after 3 weeks I havent got the reservation released. That is very BAD
Stayed in February 2024
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Reviewed: February 6, 2024
Mohammed
United Arab Emirates56 Reviews7 helpful votes8.0“great location, new furniture.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
reception stuff during check out, He was rude & manners was not appropriate. I was planned to extent but unfortunately, I left because of the reception.
everything except the ac & mostly reception stuff during check out, He was rude & manners was not appropriate. I was planned to extent but unfortunately, I left because of the reception.
Stayed in January 2024
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Reviewed: February 5, 2024
Lelde
Latvia7 Reviews1 helpful vote9.0“Beautiful interior”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Unfortunatelly, if you have your windows facing the street, it can get quite noisy (i.e. - the sound proofing). Our stay coincided with the farmers strike and they passed the hotel at 5:30 am signaling their loudest and the windows did not cancel any noise. The bathroom was quite small and a bit difficult to get in to and around. Also, there were no small toileterries (like cotton pads, etc.), which from a 5 star hotel one could expect to have. The pool area is nice, but need to keep in mind that the pool is 1.35 m deep and there is no shallower or jacuzzi type of place in the pool area suitable for the smaller children
Very nice interior, friendly staff. Good breakfast. Special thanks to Ms Zaiga at the breakfast venue. Pool for children and sauna was a plus. Nice to have a "grab and go" option for a quick snack
Stayed in February 2024
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