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Reviews of Arthotel ANA Elements This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Kaiserpassage 5, 72764 Reutlingen, Germany

#5 of 8 hotels in Reutlingen

Guests' Choice

Review score

Based on 505 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    8

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Showing 1 - 41

  • Reviewed: 30 August 2018

    9.2
    Smooth stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was nice one night stay. Hotel staff was helpful and welcoming. Hotel location is good, and close to the restaurants and bars, having said that it wasn't noisy during the night.

    Stayed in August 2018

  • Reviewed: 22 August 2018

    10
    Exceptional service
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent check in and checkout service, the best out of the 100s of hotels I have been to! The hotel provides great value to the money and is in a centeral location

    Stayed in August 2018

  • Reviewed: 10 August 2018

    9.2
    Great stop over
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff at check in were very helpful, it was a particularly hot day and night and being menopausal requested a fan, and it was delivered to the room on our return from eating out. In the morning the staff at breakfast were very pleasant, and the breakfast was a great experience of local cuisine and hospitality

    Stayed in August 2018

  • Reviewed: 6 August 2018

    9.2
    The hotel lies in the center of the city, but in a relative...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The hotel lies in the center of the city, but in a relative quiet quatier. The facilites are kept clean. I love the sauna and swimming pool. The room is small, but the equipments and layout are considerate, so that the guest feel extrem comfortable there. I have to especially point out that the personelle are very helpful and considerate.

    Stayed in August 2018

  • Reviewed: 15 June 2018

    10
    Excellent stay.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Excellent stay. Staff are friendly and chatty and fluent in English. Cleaning staff were excellent. The facilities such as the pool, sauna, dining room etc were all above expectations - food was especially good. You're surrounded by bars, restaurants and a few other things essential which made life much easier and the town centre is less than 5mins away by food.

    Stayed in May 2018

  • Reviewed: 29 January 2018

    9.2
    Brilliant central location, lovely comfortable room and great service.
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The only thing which could have been better was the attention to detail in the breakfast room. I had to go to the kitchen a few times to ask for something which had run out. One of the young women did not appear to be very happy or cheerful but the other smiled a lot.

    The swimming pool and the sauna were spotlessly clean. We enjoyed our time there very much. I loved the offer of umbrellas when it was raining outside.

    Stayed in January 2018

  • Reviewed: 4 January 2018

    9.6
    Friendly smiling staff and a very comfortable room in a central location
    • Leisure trip
    • Group
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The radiator in my sister’s room had not been switched on and she was very cold during the first night. I think it was an unfortunate oversight. We worked out how to do it the following day.

    The sauna and pool were very clean and we were able to access them easily. The hotel provided us with umbrellas when it rained.

    Stayed in January 2018

  • Reviewed: 26 June 2017

    7.9
    Very clean and a good place to stay if your looking for convenient location to center of town.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    We don't mind not having AC, and being warm outside we needed the windows open, but the noise outside our room from the nearby restaurants made it very difficult to sleep. we also felt the room size was a bit small for the price we paid. The breakfast was good, but one day the eggs were over done and things were not replenished after they were gone, yet it was still quite early in the morning.

    WE LOVED BEING ABLE TO USE THE POOL!! And the hotel is conveniently located so that you are in walking distance to the city center. The Cleaning staff is great!! Had our room clean in less than 15 min, and had everything in perfect order every day.

    Stayed in June 2017

  • Reviewed: 23 February 2017

    8.8
    Friendly and centrally located
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Reutlingen is few hotels, so far too expensive. Bit oldschool-German style.

    Great and very individual breakfast, very friendly staff, super super clean.

    Stayed in January 2017

  • Reviewed: 6 December 2016

    7.1
    Good breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too pricy for this type of hotel in Germany Unfriendly stuff (not rude, but doesn't give you the feeling of being welcomed

    Good breakfast Excellent location

    Stayed in December 2016

  • Reviewed: 18 September 2018

    9.6
    comfortable.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    everthing is good.

    It is quite quiet and we have a good breakfast there.

    Stayed in September 2018

  • Reviewed: 31 July 2018

    10
    Good hotel with great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Location.

    Stayed in July 2018

  • Reviewed: 14 July 2018

    6.3
    Staff very nice and service ok
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast

    Staff very nice and service ok

    Stayed in July 2018

  • Reviewed: 11 July 2018

    10
    Very nice
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2018

  • Reviewed: 26 March 2018

    9.6
    Very good helpful staff.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Very good helpful staff. I had a great experience During my stay. Thank you!!

    Stayed in March 2018

  • Reviewed: 24 March 2018

    8.3
    I was very much missing an option to prepare hot drinks in...
    • Business trip
    • Group
    • Double Room
    • Stayed 6 nights

    I was very much missing an option to prepare hot drinks in the room or elsewhere. This was the only thing I was missing.

    Stayed in March 2018

  • Reviewed: 13 January 2018

    7.5
    Good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Church bells at 6am

    Location and the Mauritius restaurant across the hotel, surf/beach atmosphere, great music and good quick food

    Stayed in January 2018

  • Reviewed: 3 December 2017

    10
    Sauna, Pool, friendly staff, location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Sauna, Pool, friendly staff, location

    Stayed in December 2017

  • Reviewed: 11 September 2017

    10
    Great location and easy to find
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and easy to find

    Stayed in September 2017

  • Reviewed: 5 August 2017

    10
    Thoroughly enjoyed our stay and would definitely use again
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Everything. Staff very helpful and friendly. Location excellent. Very close to the station and shops and restaurants.

    Stayed in August 2017

  • Reviewed: 13 July 2017

    7.1
    A decent hotel in a good position in the centre of the city.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The furniture in our room is starting to look a bit shabby.

    A very good range of food and drink at breakfast.

    Stayed in July 2017

  • Reviewed: 12 July 2017

    7.5
    Good bfast, fine location and helpful staff
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old interior but well maintained

    Good bfast, fine location and helpful staff

    Stayed in June 2017

  • Reviewed: 5 April 2017

    8.8
    very good place
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    price was high

    the friendly of the staff and the breakfast was very good

    Stayed in March 2017

  • Reviewed: 26 February 2017

    8.8
    comfortable and well situated hotel in downtown Reutlingen
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The duvets/blankets were a bit small for a tall man.

    Breakfast was really excellent, even by the already high standards of German hotels.

    Stayed in February 2017

  • Reviewed: 20 January 2017

    8.8
    Breakfast.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Nothing.

    Breakfast.

    Stayed in January 2017

  • Reviewed: 8 January 2017

    10
    Best value for money in central location and the nicest staff!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 12 nights

    rooms large and comfortable. Swimming pool super fun. Location central. Staff lovely!

    Stayed in December 2016

  • Reviewed: 19 October 2016

    9.2
    Almost perfect
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    For breakfast service call necessary, Buffet offer no more complete 10h30 sunday morning

    Big quiet room, Sauna,Pool

    Stayed in October 2016

  • Reviewed: 25 September 2016

    8.3
    Clean and quiet.
    • With a pet
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They accepted late check out during booking than had problem with it and asked to pay for it.

    Clean and quiet. Good breakfast.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    8.8
    Great location next to the old town.
    • Leisure trip
    • Couple

    Great location next to the old town. Public parking garage under the hotel. Large breakfast buffet. Reutlingen is located next to Tuebingen and a good alternative for accommodation (good hotels in Tuebingen are often fully booked). Spacious room and bathroom. Except for some visitors to a nearby bar, it was pretty quiet.

  • Reviewed: 27 January 2016

    7.9
    Staff was very nice and room was clean and tidy.
    • Business trip
    • Solo traveller

    The light couldn't be switched off from the bed, despite having some switches there... Wifi signal was very weak.

    Staff was very nice and room was clean and tidy.

  • Reviewed: 20 July 2015

    4.2
    Location was great.
    • Business trip
    • Solo traveller

    The rooms were really small, no air conditioning. The bed was barely a twin resting on a wall shelf. The main afternoon/night shift employee was not personable or helpful.

    Location was great.

  • Reviewed: 29 March 2015

    8.8
    Staff helped immeasurably with all sorts of things, even...
    • Family with older children

    Pool was pleasant, if a bit on the chilly side. WiFi lost connection and changed password frequently. Bath sides were high, difficult to climb in and out for shower, and no grab bar for safety.Room should have water heater for tea/coffee.

    Staff helped immeasurably with all sorts of things, even problems that didn't have to do with hotel. Best staff ever!

  • Reviewed: 5 March 2015

    9.6
    Staff helped enormously with language difficulties, even...
    • Family with older children

    We had an excellent experience. The only amenity the room lacked was a hot water heater/cups to make tea or instant coffee. Then it would have been perfect.

    Staff helped enormously with language difficulties, even with mobile telephones. Great location, lots of good restaurants very close. Excellent wifi and comfortable rooms. Spa facilities next door were good, but rather pricey. We were women travelling alone and felt very safe walking around hotel area in the evening.

  • Reviewed: 29 February 2016

    5.4
    Bed was worn out and creaked when moving, matress had a dip...
    • Business trip
    • Solo traveller

    Bed was worn out and creaked when moving, matress had a dip in surface!

  • Reviewed: 4 February 2016

    8.3
    Spacious and clean room in a quiet area.
    • Business trip
    • Solo traveller

    Wifi connection was not very stable.

    Spacious and clean room in a quiet area. Staff was friendly and breakfast was good.

  • Reviewed: 9 December 2015

    9.6
    The Staff were excellent and very helpful as was their...
    • Leisure trip
    • Couple

    The Staff were excellent and very helpful as was their English. Breakfast would be very difficult to better. Quite superb. Very clean.

  • Reviewed: 24 September 2015

    10
    Staff very kind.
    • Leisure trip
    • Family with young children

    Staff very kind. Maximum support for every needs and requests. Breakfast excellent. For sure we will back again.

  • Reviewed: 18 September 2015

    8.3
    JoJo/front office were wonderful.
    • Business trip
    • Solo traveller

    JoJo/front office were wonderful.

  • Reviewed: 10 May 2015

    8.3
    Free wifi.
    • Business trip
    • Group

    Lift. noise.

    Free wifi. Free breakfast.

  • Reviewed: 9 April 2015

    8.8
    Polite staff
    • Leisure trip
    • Group

    Slight smell of cigarette smoke in the room

    Polite staff Breakfast Location

  • Reviewed: 26 February 2015

    7.5
    Location, Staff
    • Business trip
    • Solo traveller

    Bed was a bit hard

    Location, Staff

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 41

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