The curtains in the room were very thin and there were lanterns outside my window, so it didn't get dark in the room.

Very good breakfast, so much choice! The location was perfect for me as well; close to the trainstation and city centre. Good, large bathroom with a nice shower.

Stayed in March 2024

No hot breakfast they used to do one

Well maintained

Stayed in March 2024

Room size

Stay was ok

Stayed in January 2024

There are almost no vegan option in the breakfast, so this could get approve. might be a bit old style but it's have also a magic and everything is clean and working well so it's not really affected our stay.

Really nice people working there, they all were helpful and welcoming. Very good location, all you need is a walking distance, good for people without a car. The room was very clean and you get all you need for your stay, you can see that someone thought about the guests (there is even an umbrella in every room!).

Stayed in February 2024

Scant fruits and vegetables at breakfast

A clean, spacious room, as well as the bathroom. Friendly and helpfull staff. Good price-quality ratio. Parking space in front of the hotel.

Stayed in January 2024

Excellent location and friendly staff. Very helpful.

Stayed in February 2024

The only real negative we found was there was always a constant sell of cigarette smoke about the place .

The location of this hotel was perfect for our needs on this trip. The hotel had some free parking but this ran out quickly which ment you needed to use a paid car park up the road. If like us you wanted to use the steam trains , the station is only a 10 minute walk around the corner. The rooms are a little dated but clean . There is no tea or coffee making in the rooms ,but not important for me. Bathrooms are fine and lots of heat when needed. The staff were very frendly and most helpful. We left to early for our return home to enjoy the the breakfast , but we were greater with a very good packed lunch to take with us .

Stayed in February 2024

The last morning we had no hot water for the shower.

The proximity to the station and the town centre. It’s easy to walk around

Stayed in February 2024

Still smoking allowed in some bedrooms. Just a personal thing I don’t like it.

Very clean

Stayed in February 2024

Biggest complaint is the whole hotel smelled like cigarette smoke, not sure if staff was smoking somewhere or if guests were smoking in a room.

Great location, very easy walk to the Altstadt and close to restaurants and shopping. Good breakfast with hot and cold items and a good selection to choose from.

Stayed in December 2023

Nothing!

Very comfy room, superb breakfast and very convenient location.

Stayed in December 2023

Nothing was that bad to warrant a report.

Stopping in a taxi at the entrance to the hotel, I was quickly met by Donna,the on duty manager, to assist with my baggage. This was a pleasant surprise and not something I have experienced elsewhere. Check-in was easy, and there was an underlying desire to be helpful. The hotel is a traditional building, but I found my room was quite spacious. Amazingly, a refrigerator was in the room. The bed could be better, and the shower was a little cramped, but otherwise, the room was great. The desk team was very willing to advise me on a range of matters. Wernigeroder is rather nice and has many traditional buildings. The only issue was that english is not widely spoken. Breakfast at the hotel was a massive selection but virtually no English style foods. Overall, this is a great hotel, and I would return.

Stayed in November 2023

A minor issue but, the elevator was out of order

Perfect location, spotlessly clean, great breakfast. Fabulous Harzerbahn "cuckoo" clock opposite Reception, sees the train "choo-choo" on the hour.

Stayed in October 2023

Nothing

Bed was so comfy.

Stayed in September 2023

Absolutely fantastic breakfast! Best of our entire European trip of 22 days.

Stayed in August 2023

There were only one key to the room, which was a bit tricky when we weren't together at the town all the time. It was a bit surprise that the tax had to be paid by cash when leaving the hotel.

Location was very good: short distance to both railway station and the old town with restaurants and shops. Room was spacy basic room and even the castle could be seen on a window. Breakfast was good even if there were not any cakes or sweets available.

Stayed in June 2023

Nothing - the weather could have been better on this occasion

Excellent breakfast

Stayed in May 2023

Breakfast excellent..room dated but very comfortable and clean.. very good value for money.

Stayed in May 2023

Poor WiFi in my room so I had to sit next to the reception for signal. Payment by credit card was not possible.

Great location. Kindly staff. Excellent breakfast buffet.

Stayed in October 2022

The manager? Was in the office and was a chain smoker. It permeated the entire hotel this is the only reason we would consider not going back even though we love the hotel in the area.

The breakfast was great as always. They have many selections to fit any request.

Stayed in September 2022

Although the wifi was not working at the beginning, staff tried their best and after 1,5 days of fighting it was working without problem. There was a smell of cigarettes in the lobby.

Excellent location, relatively quiet, in the old town, 5 min. walking to old town square. BTW, I recommend the Brauhaus restaurant in town square for a great traditional food and drink. Hotel staff was very nice and helpfull. The breakfast was excellent - if its optional I strongly advise You to take it. Lots of choice and variety from fruits and jam to very good local meat and cheese. Free parking for guests in front of the hotel, although number of places is a bit limited.

Stayed in August 2022

The breakfast was excellent, and I felt safe with their corona measures. The hotel was very quiet and I was able to enjoy many hours of uninterrupted sleep. The staff was very polite and helpful.

Stayed in August 2022

Room internet can be improved.

The hotel is clean and conveniently located. Staffs were helpful and breakfast was really good.

Stayed in July 2022

The cleaning room service. Once the room was not taken care of at all, even the towels were not changed, even though they were left on the floor (as indicated in the rules) and the sign "tidy the room" was on the door handle, which by the staff was taken off :D

The breakfast. It was amazing. The pictures in the description are true. Also, the shower was really good.

Stayed in July 2022

Nothing immediately comes to mind.

Breakfast really lived up to expectations. Staff were very friendly. Comfy beds, I slept well. No additional fee to allow the dog to stay with us was really nice.

Stayed in June 2022