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Reviews of Novum Hotel Hagemann Hamburg Hafen 3 stars

Vogelhüttendeich 87, Wilhelmsburg, 21107 Hamburg, Germany

#211 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 896 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.3

  • Location

    6.6

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.9

  • Free WiFi

    7.6

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Showing 1 - 59

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location is quite far from the city center.

    Checkin and checkout were extra easy, staff was really helpful and polite, breakfast was tasty with many options to choose.

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Allergens table showed allergen contents which was OK. Eggs contained milk products which could be avoided for people with lactose intolerance.

    Good breakfast options if you don’t have any allergies.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    What a pleasant surprise was to stay a night in this hotel. No questions at the reception, super clean number and gorgeous breakfast! Strongly recommend this place! Best hotel for the money.

    Stayed in April 2018

  • Reviewed: 3 March 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Some of the staff was very indifferent. One or two were accomadating. At times I felt a little uncomfortable.

    it is tothe point...staff-not great not bad.

    Stayed in February 2018

  • Reviewed: 28 February 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Equal treatment to all guests. read above.

    I am a bit different as a foreigner and of color. I don't think people know how to approach me, at least I hope that is the case, but I am well travelled for the past 30 years internationally. I didn't get most of the warm greetings or welcomes that other guest got before and after me at this hotel. There were a couple of exceptions, and some were down right rude...that is why I marked the middle. Other than that, the stay was fine.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    not enough parking place by the hotel, the streets are also full, it was really hard to find a parking place on the street. This area- district- seems not so quiet / safe, but we had not any problem

    The hotel is ok, clean room, nice staff, good breakfast

    Stayed in January 2018

  • Reviewed: 3 February 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Shower wiz a tad small and hot water sometimes a lottery game . Brekkie simple but pretty guid indeed , coffee deserved not named coffee ( me partner is Sicilian , maybe we´re used to stronger coffee ...

    Brekkie simple but pretty guid

    Stayed in February 2018

  • Reviewed: 3 February 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    No parking available for this night , we needed to leave oor car more than 2 kms away from the hotel somewhere in a public area . Shower wiz a tad small and hot water sometimes a lottery game . Brekkie simple but pretty guid indeed , coffee deserved not named coffee ( me partner is Sicilian , maybe we´re used to stronger coffee ...

    Brekkie simple but pretty guid .

    Stayed in February 2018

  • Reviewed: 16 January 2018

    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The surroundings are not so pleasant for tourists. You have to take the bus two stops, and the S3 s-bahn in order to get to the city center. It all works well and the rout is quite short, but I would not want to go through that neigbourhood at night :)

    The hotel is very clean, the personnel is really nice and the food is good. Quite easy to get to the city center with public transportation.

    Stayed in January 2018

  • Reviewed: 11 October 2017

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    - very old hotel, rooms could use an update - thin walls, you could hear every word and sound the neighbors made - TV didn't work - poor internet - poor area of Hamburg - unfriendly staff

    - the room was clean - the breakfast was ok

    Stayed in October 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    If you arrive by car, it's the perfect place to stay. Parking is great (off-street, private) and only costs 2Euro/day. The very international neighborhood is much better than some reviewers said. There are some great bars, restaurants, shops, even a market....everything you need. Public transport within 100m walking distance.

    Stayed in September 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    smoker room, although Novum hotels have only non-smoking rooms. No smile from the service people, no greeting. Entrance stairs are in front of a bus stop and used as waiting place by strange people. Looks ugly and made us feel not very secure. District in overall looks not safe.

    size of the room

    Stayed in August 2017

  • Reviewed: 9 July 2017

    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    The personal (SHE- blond not HE) was unfriendly. We arrived earlier. But she does not let us go in before 10-15 minutes. We have to wait in a rainy wetter. But she -blond consisted that we have to wait outside. Later came a man, he was friendly and explained us how can we go to the city and etc.. Other woman with dark hair was also friendly. The management have to pay attention, how the employee (blond woman) manage with clients. Thank you.

    Stayed in July 2017

  • Reviewed: 14 December 2016

    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    location will not make you happy if you have to move to the city centre everyday. nearest metro is about 2 km away. not easy to catch a taxi.

    large rooms, cool staff, parking facility, normal breakfast, clean rooms, heating.

    Stayed in December 2016

  • Reviewed: 4 October 2016

    • Business trip
    • Group
    • Family Room (4 Adults)
    • Stayed 1 night

    -more then fair -parking for guests depending on availability -spacious room -free wi-fi -room even had little kitchen annex with sink, burner, microwace, and coffee machine which wasn't mentioned in description

    Stayed in October 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Dated interior. Very unstable WiFi, had to sit on the toilet to stay connected. Basic breakfast. Getting back from the centre to the hotel in the evening took us 3 bus stops.

    Comfy, spacious rooms. Okay price for a hotel in Hamburg.

    Stayed in August 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Family with older children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no air conditioning (with outside temperatures of 34 degrees) and not even a fan. The walls are paper-thin. The room was extremely small, the shower booth was almost too small to fit a grown up person.

    The room was clean. There was a safe in the room.

    Stayed in July 2016

  • Reviewed: 15 July 2016

    • Leisure trip
    • Family with older children
    • Family Room (3 Adults)
    • Stayed 10 nights

    There were some problems with WiFi access which were immediately resolved by support guy of ISP. No AC and ventilation in the bathroom.

    Spacious clean room with mini-kitchen. Good quiet location, close to the centre of Hamburg. We were happy with our choice.

    Stayed in June 2016

  • Reviewed: 13 July 2016

    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    When we arrived we thought that we have driven to the wrong adress so we kept driving. But the GPS was right. It looks like a bad version of The Bronx, graffiti, garbage on the streets, the hotels first sight does not look like on the picture (they have taken the photo for Booking.com on the back of the building.) We woke up during the night hearing gunshots several times (this was the evening Portugal won EM ) The room was very warm.

    Nice big room, clean, breakfastbuffe ok Hotel look nice at the backside of the house. Securitycameras on the parking spot.

    Stayed in July 2016

  • Reviewed: 11 June 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The neighborhood appears unsafe.

    Breakfast is excellent.

    Stayed in June 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    area

    free parking and breakfast included

    Stayed in May 2018

  • Reviewed: 23 May 2018

    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noise outside and bathroom

    Prices

    Stayed in May 2018

  • Reviewed: 13 February 2018

    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Tv is small :)

    Stayed in February 2018

  • Reviewed: 23 January 2018

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Good quiet location, Value for money and very close to the centre of Hamburg.

    Stayed in December 2017

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    The breakfast could have croissants...

    Everything was clean and the breakfast was good.

    Stayed in January 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Good breakfast

    Stayed in December 2017

  • Reviewed: 29 December 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    hard to find.

    friendly service, easy going

    Stayed in December 2017

  • Reviewed: 19 December 2017

    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No water cooker

    Stayed in December 2017

  • Reviewed: 28 November 2017

    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not value for money considering the location.

    Friendly reception and house keeping staff.

    Stayed in November 2017

  • Reviewed: 5 November 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pay for the parking?

    Stayed in November 2017

  • Reviewed: 25 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good.

    Nice and kind staff.Very good breakfast.

    Stayed in October 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location wasn't the best Boring and old rooms

    Cheap stay and parking for only 2€ Staff was kind and helpful

    Stayed in October 2017

  • Reviewed: 17 August 2017

    • Leisure trip
    • Group
    • Family Room (3 Adults)
    • Stayed 2 nights

    near to the city, parking space, nice breakfast

    Stayed in August 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    no sauna, no air conditioner, very noisy whole night if you keep windows opened on street side

    clean, breakfast

    Stayed in July 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 3 nights

    Very confortable room. Kind and professional staff. Very easy to use mass transportation (HVV)

    Stayed in April 2017

  • Reviewed: 7 February 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Large room (we were given a studio with a kitchenette), comfy bed, good breakfast.

    Stayed in February 2017

  • Reviewed: 27 October 2016

    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Brekfast should be better.

    Very friendly stuff.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 March 2016

    • Leisure trip
    • Couple

    Neighbourhood isn't too nice but not too bad. Noisy street, no mini bar

    Friendly staff, Very clean, available hotel parking, good breakfast, easy transportation to city center.

  • Reviewed: 25 February 2016

    • Leisure trip
    • Couple

    Too much traffic-noise, remember to ask for a room away from the street, then everything should be allright 😊

    You get a lot for your money at this hotel. Nice, clean and comfortable 😊 Good breakfast 😊

  • Reviewed: 1 February 2016

    • Leisure trip
    • Couple

    It was winter and there was not enough heating on in the room when we arrived, but obviously after turning up the heater everything was fine.

    The price was incredibly good since we somehow ended up with an apartment rather than a room. Everything was clean and the service friendly. Good breakfast.

  • Reviewed: 6 December 2015

    • Leisure trip
    • Family with young children

    Neighbourhood Noisy when you have room on the street side. Room was small

    Elevator was not working and receptionist helped us with our luggage. Private parking place

  • Reviewed: 6 September 2015

    • Business trip
    • Couple

    The cleanliness of room in the roofs are bad.There was spider- nets & spiders.The breakfast is average compare to same rated hotels from Deuschland.

    The parking is good & secured in that crowded locality.The reception is 24 hours, it very good for travelers & especially for business travellers without time constraints.

  • Reviewed: 15 June 2015

    • Business trip
    • Solo traveller

    I was told not to interrupt other guests in sleepeng while chatting with friend in room??? First time this happened to me, we weren't shouting or listening to anything at all....that was not nice

  • Reviewed: 4 May 2015

    • Leisure trip
    • Couple

    We met 2 members of the stuff and none of them spoke even a word in English. Nevertheless they were friendly and tried to communicate with any means possible (hand gestures, etc)

    Stuff very friendly. Asked if we could have a breakfast bag since we had to leave very early before breakfast was normally served. They prepared us some really nice breakfast bags :)

  • Reviewed: 13 February 2015

    • Business trip
    • Group

    Wilhelmsburg itself seemed a little edgy, lot of graffiti and wasn't so keen to park our bus in the street but had no issues in the end. would stay there again

    Great hotel with reasonable breakfast and comfortable rooms. Staff were a great help and some free parking. Very comfy and ok wifi. O Atlantico round the corner an awesome place to eat dinner

  • Reviewed: 1 February 2015

    • Leisure trip
    • Couple

    Rooms facing the main street can be a bit noisy during the weekend, ask for a quiet room facing the parking lot if you're a light sleeper.

    The complimentary breakfast was a bonus. Rooms were clean and comfy. Parking lot felt safe and there was plenty of space. Public transport into the city center was very convenient, reception will point out nearest bus stop (only 5 minutes from hotel).

  • Reviewed: 30 January 2015

    • Leisure trip
    • Family with young children

    Comfort matches the price level Short bus trip required to reach the nearest railway station

    Nice staff Very decent breakfast buffet Excellent restaurants in the vicinity

  • Reviewed: 7 May 2016

    • Leisure trip
    • Family with young children

    Night portier, parking, WiFi, big room, good breakfast.

  • Reviewed: 23 February 2016

    • Business trip
    • Solo traveller

    Towel

    Food

  • Reviewed: 10 January 2016

    • Leisure trip
    • Group

    Bad coffee

    free parking!!! Great breakfast!!

  • Reviewed: 11 October 2015

    • Leisure trip
    • Couple

    The neighborhood is dimly lit, residential, and pretty far from airport or city center.

    Great breakfast and staff. Clean. Comfy beds. Quiet building

  • Reviewed: 14 August 2015

    • Leisure trip
    • Family with young children

    Good breakfast. Free car parking

  • Reviewed: 8 August 2015

    • Leisure trip
    • Family with young children

    Bus stops right outside. Easy ride on train from town. Awesome breakfast and huge family room

  • Reviewed: 22 June 2015

    • Leisure trip
    • Couple

    Not enough parking

  • Reviewed: 12 May 2015

    • Leisure trip
    • Couple

    Street outside noisy at night with locals. Area around seen better days.

    Comfortable good value,transport into center of Hamburg excellent.

  • Reviewed: 5 May 2015

    • Leisure trip
    • Couple

    The room is nice and clean, friendly staff, good breakfast. it's convenient for ppl who driving to Hamburg city center.

  • Reviewed: 30 April 2015

    • Leisure trip
    • Family with young children

    Bed size was small, Breakfast could be better

    Location. Room size and facilities. Staff, Parking.

  • Reviewed: 26 January 2015

    • Leisure trip
    • Couple

    Location Staff arguing in front of the clients

    Breakfast Cleanliness

  • Reviewed: 1 January 2015

    • Leisure trip
    • Couple

    Far from the city center, I had asked for twin bed but they didn't provide.

    Staff, Cleanliness and Breakfasts

There are also 30 reviews without text. These impact the overall review score.

Showing 1 - 59

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