The pool. It was difficult to locate the sauna ans steam room.

Great location, great buffet breakfast the next morning. Facilities are a little dated, but it was spotlessly clean and had comfortable bed.

Stayed in April 2024

The window in the room did not open . And was not clean . We have asked for water and were told to wait for 2 hours . There was a mix up in the room order ,i was sure that i reserved a the suite . ,but this has yo do maybe with booking com ,not sure yet.

The staff was very nice and most of the time helpful.

Stayed in March 2024

Spa Area

Centrally Located

Stayed in February 2024

Incorrect billing at the check-out

Hotel location and Grill-16 restaurant experience

Stayed in March 2024

What was not good is that I was asked to pay 50 euros per night as a deposit for optional things without any choice on it. I was informed that it will be returned at my checkout but the fact is that it took 5 days to come back to my account. Because I use a prepaid card for my euro spendings with a planned budget, this exceeded the plan budget. Because of this policy of the hotel, I got a payment refused and a 3 euros charge consequently. It is the first time I see a hotel blocking such a big sum "in case you want to use the bar". I do not drink alcohol so this makes no sense to me. Due to this I cannot give this hotel more than 7 stars.

The hotel was good in all aspects except what I will describe below. The staff was also very helpful.

Stayed in February 2024

I rate it as a moderate value for money only because of tiredness vs higher price than other hotels in the city. I still would go back if on a business trip. but for a personal trip to the city I would probably choose some other place closer to city center/old town.

The room and facilities were clean but suffered from being a bit outdated. I picked this hotel over others because of its proximity to the train station for connection to the airport and because of the gym/pool. The convenience of public transport was great, and other parts of the city were easily reachable on foot (~20-30 min) or public transport. The gym is well-equipped with lockers, towels, and a sauna. The pool was a decent size but heated to a high temperature, so I didn't do my usual swim routine. The food was excellent (I tried the restaurant and the room service), but quite expensive, compared to finding restaurants in town. Lots of tourist groups in the hotel, so services are tailored to them. The hotel was convenient for me as a business traveller, having stayed there for four days, althorugh I was missing some comfort of teh mini bar and business center. I wish I had access to the business center and lounge, but that is reserved for Marriott high-end members.

Stayed in February 2024

Receptionists are very professional, taxies were always available outside, close to several locations for food within walking distance.

Stayed in February 2024

Value for money - bathroom was a bit outdated. Which is fine, but I expected more luxury for the price.

Stayed in January 2024

The hotel looks dated.

The food from the restaurant was good.

Stayed in January 2024

No problems

Good quality hotel, clean and comfortable. Convenient parking and lovely river view from room.

Stayed in December 2023

The hotel is excellent and clean however it needs to be renewed.

Stayed in January 2024

Restaurant is quite overpriced unfortunately, we also had a miscommunication on christmas eve when we went to the restaurant for dinner and there was only a buffet available. We were charged €60 each, we contested this as there was no pricing on the menu and this is a lot, the manager took off our drinks. However, still €120 for 2 is very expensive and there are plenty of other restaurants open in Heidelberg old town. Additionally, on check in you are charged €50 per night as a tab and this is not optional. This wasn't communicated to us before arrival so was a surprise.

Lovely facilities, spacious room, nice sized gym and pool and quite close to Heidelberg old town, 25 min walk or can get a tram, tram stop is down the road. Our room was clean and you have the essentials in your room. Beautiful christmas decorations too! Bar is great too.

Stayed in December 2023

The bathroom to small

Very good

Stayed in December 2023

Parking is really expensive and there are no options around.

Room is good and spacious. Hotel has many amenities. Front desk very helpful.

Stayed in December 2023

We booked the hotel for its leisure facilities and they were poor. No jacuzzi and the sauna meant you had your walk through the gym to get to it. Very expensive for a standard hotel.

Stayed in December 2023

I thought that the breakfast price was too expensive. 48 euro for 2 people was very expensive, and I could not imagine eating 24 euro worth of food, never!!!

A very nice stay, friendly staff and Heidelberg was easy to get to on foot. And great beer!!

Stayed in September 2023

Although I made the reservation via Booking and paid in advance they still asked me to pay 50 € as guarantee at the checkin. I only stayed for one night. My reservation also included the breakfast. When you go to the Dining room where the breakfast is being served the require you to write the name, and room number on a piece o paper. On the bottom there is a line where you can add a tipp... in advance.... and also without receiving any service through the whole Breakfast. I think these practices are a little bit too old vor 2023. You need to improve your level a little bit.

The location is good, meaning that you can reach the city center easily by walking. The breakfast was standard, tasty. The Staff were friendly. Hotel also has a Gym (didn't use it).

Stayed in November 2023

Bathrooms and no step in shower. One had to stand in bath.

Lovely comfortable beds. Quiet room and super view over the river. Excellent location. Wonderful spa. V clean. Friendly staff.

Stayed in October 2023

Rooms are outdated.

It's a Marriott hotel, which usually means it's a good place to stay. The Heidelberg hotel is no exception.

Stayed in September 2023

High service level; the Swiss guy at the reception desk did a great job.

Stayed in October 2023

Cost of parking. 25 euro/night

Restaurant was good. Room was nice and comfortable. Water front wall nice to walk by. Pool was nice.

Stayed in September 2023

Nothing

Have been here multiple times.

Stayed in August 2023

A bit dated. Need updating.

Great location. The room has good enough views

Stayed in September 2023

They held three nights stay on my credit card for a month after checking out and paying. This became quite a problem later on our journey.

The dining and overall facilities are very nice. The location is close enough to the center but still a good hike or bike ride.

Stayed in August 2023