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Reviews of Hotel Hessenhof 3 stars

Am Waltenberg 1, Ortsmitte, 59955 Winterberg, Germany

#36 of 51 hotels in Winterberg

Guests' Choice

Review score

Based on 733 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.3

  • Location

    8.6

  • Facilities

    7.5

  • Staff

    7.1

  • Value for money

    7.1

  • Free WiFi

    6.5

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Showing 1 - 32

  • Reviewed: 11 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Even if you book a non smoking room you can smell smoke from down the hall. Nobody could be found for check in or check out. Waited for more than half hour to check out.

    Walking distance to restaurants in town and to the ski lift. Decent breakfast.

    Stayed in March 2018

  • Reviewed: 12 February 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    For a price of that I expect no packed butter and no other cheap food at breakfast. There was not enough parking space and the breakfast could served earlier cause of parking problems after half past eight at lift stations.

    The rooms are big with enough place, the bathrooms are excellent. The service was very good and everyone was very friendly. Everything was very clean, and there is a nice pool in house. It's in central Winterberg, thats nice.

    Stayed in February 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights

    It was difficult to find a parking spot at the hotel. The closest Skilift is a good walk away and I would recommend taking the bus to get there.

    The location is central in the city near nice restaurants and bars.

    Stayed in January 2018

  • Reviewed: 7 August 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    The room was a bit outdated and smelly when we arrived. The hallway at the ground floor towards the pool smells weird too, a bit smoky..?

    The swimming pool and sauna are fabulous. Bathroom was modernized in our room. Breakfast was more than okay.

    Stayed in August 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff/ owner were quite blunt. I explained I'd been involved in a motorcycle accident and needed to park as close as possible. He shrug his shoulders and said by church or pay park. I was limping and had a badly bruised arm but there was no "could we help you and your wife" The hallways smelt horrible especially the one leading to the restaurant, some form of burning smell. Early hours of the morning we were woken by men shouting outside the hotel and one looked like the guy who had signed us into the hotel. When my wife went to pay the discussion was as follows: Receptionist- "room" Wife gave room number. Receptionist - x amount put card here. Receptionist handed over receipt then looked over my wife shoulder at next person. No have you had a good stay, was everything ok, not a word not even in German. I felt because we didn't speak Germany they weren't going to put themselves out. Will definitely not go to this hotel again.

    Room was nice.

    Stayed in July 2017

  • Reviewed: 10 May 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Staff not unfriendly but not particularly friendly either. We were told on checking in that we could get dinner until 21:00, arriving at the restaurant at (the latest) 20:40 we were told that the kitchens were closed - on a Saturday night! Quite a good choice for breakfast but would have appreciated some croissants/pastries.

    Good location in the centre of Winterberg. Room was very comfortable and nice modern bathroom. Nice pool, sauna area.

    Stayed in May 2017

  • Reviewed: 25 February 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had to wait quite a while before we could check in cuz there wasn't anyone that was authorised to do so at the time we arrived

    Nice and clean room with awesome view

    Stayed in February 2017

  • Reviewed: 30 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms little dated and bathroom was tiny and due for an overhaul.

    Great breakfast and situated in the city center next to the square and shopping streets. Good swimming pool and spa facilities.

    Stayed in December 2016

  • Reviewed: 30 March 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    The service and breakfast. The room could do with modernisation.

    Location and pool area

    Stayed in March 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Great town centre location with great facilities

    Stayed in January 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    The Personal not too friendly.

    Very clean the spa area.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights

    Staff very friendly, facilities excellent, very clean. parking a bit difficult, had to park on street as car park very full. Breakfast good

    Stayed in January 2018

  • Reviewed: 30 October 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Wifi reception on the top floor was not so good.

    Breakfast was great, good location in the centre of the town.

    Stayed in October 2017

  • Reviewed: 3 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pretty little place with plenty of life and people going around. Lovely Greek restaurant. Nice shops.

    Stayed in September 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    wifi could be better

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights

    Great location in center of town. Traditional setup.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Maybe some English TV channels would be nice

    Big comfortable room

    Stayed in May 2017

  • Reviewed: 24 February 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel manager, Curtains could not be closed

    Almost everything

    Stayed in February 2017

  • Reviewed: 28 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff could have been more welcoming

    Loved the hotel, great location for the town centre :) perfect for a short break away!

    Stayed in January 2017

  • Reviewed: 17 August 2016

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Nice hotel. We will come back again.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 January 2016

    • Leisure trip
    • Couple

    Swimming pool and sauna are excellent but do not have enough space to change. Also the pool is with bathing cloths and the sauna isn't. Without a proper space to change. Resulting in people wearing bathing suits in the sauna.

    Middle of the town. Close by parking.

  • Reviewed: 25 October 2015

    • Leisure trip
    • Couple

    Handling wine requires better training of waitstaff.

    Excellent location. Very good selection of food, reasonable prices. Nice room (suite). Friendly staff.

  • Reviewed: 3 March 2015

    • Leisure trip
    • Family with young children

    WiFi didn't work. The description of the facilities includes free parking, no reservation required. In reality there are limited spots, and if you're too late, you either park away from the hotel, or in paid spots. Pool was closed for "ladies-gym" one day from 17:00 to 20:00, which is just the time when you come back from skiing and want to relax with a bit of swimming. The "closed/locked" room for the ski-equipment in reality was an open area next to the elevator to the side entrance, which was never locked in the 4 days we were there...

    Pool & sauna facilities Breakfast buffet Good value for money Beer cellar / restaurant under hotel with friendly staff Proximity of shops, restaurants, etc.

  • Reviewed: 28 January 2015

    • Leisure trip
    • Family with young children

    Staff is very very rude, rooms with no balcony not nice, breakfast not good, cleaning staff had an awful smell which stayed in the room!

    Location only.

  • Reviewed: 26 January 2015

    • Leisure trip
    • Couple

    Staff in the hotel should be more customer-friendly. Only the swimmingpool and one sauna from the 3000m2 wellness are available for normal guests (you need to pay for the rest). We recommend dinner a-la-carte, don't book it inclusive.

    The room was good and the staff of the bar were kind. Breakfast was ok.

  • Reviewed: 22 May 2016

    • Leisure trip
    • Group

    The wheather ....

    Good resto , sauna swimmingpool and garage , all in the center of winterberg.

  • Reviewed: 14 March 2016

    • Leisure trip
    • Solo traveller

    a bar or lounge would be good.

    good location in town, parking nearby and friendly staff. Spa facility excellent

  • Reviewed: 6 March 2016

    • Business trip
    • Solo traveller

    Layout of the various rooms. The dining and breakfast area were a long walk apart.

    Location in the town.

  • Reviewed: 17 February 2016

    • Leisure trip
    • Couple

    Service at front desk/reception is slow.

    Clean/good location

  • Reviewed: 26 January 2016

    • Leisure trip
    • Couple

    Could not get coffee late at night

    The whole experience

  • Reviewed: 18 July 2015

    • Leisure trip
    • Couple

    Had no wifi in the room

  • Reviewed: 11 April 2015

    • Leisure trip
    • Couple

    THE waiter

    THE room

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 32

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