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Reviews of Grandhotel Hessischer Hof - Hotel Frankfurt This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Friedrich-Ebert-Anlage 40, Westend, 60325 Frankfurt/Main, Germany

#7 of 221 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 155 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    8.9

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 - 45

  • Reviewed: 10 July 2018

    7.9
    Solid Comfort and Friendly Service!
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Bathroom should get modernized and later on also the rooms! Handshower has no further regulations. The shower cubicle is leaking. Breakfast is good, but not excellent like the price of € 35.- p.P.

    Luxury Hotel with very good service. Internet was loaded up immediately after I complained. The same with other pillows. Drinks of the minibar were not charged. Enough still water available. Good room. The room was located to the very busy street side, however the noise of the street did NOT disturb the sleep. Good noise protection. Friendly!

    Stayed in July 2018

  • Reviewed: 1 September 2017

    9.6
    Classic European hotel in excellent location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking at 28 EUR per night does not come cheap.

    Great location especially for business people as it is close to the European Central Bank and man other offices. The Hotel is only 200m from a new and very big shopping mall. Not cheap but great breakfast! Nice health club.

    Stayed in August 2017

  • Reviewed: 22 July 2017

    9.6
    Understated Glamour
    • Leisure trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 5 nights

    There is a U4 station right outside the hotel however this is one of the less useful routes in Frankfurt.

    Extraordinarily elegant hotel with gorgeous suites (the pictures don't do them justice). World class hospitality - the restaurant (for breakfast, lunch & dinner) and the legendary Jimmy's Bar are simply flawless. Excellent staff who always go above and beyond.

    Stayed in July 2017

  • Reviewed: 3 May 2017

    9.2
    Lovely hotel, good location, friendly staff
    • Leisure trip
    • Couple
    • Grand Superior Double Room
    • Stayed 2 nights

    There are some steep steps from the road up to the hotel entrance. Think carefully before you book because you have to get up those steps. The porters at the entrance watched us struggle up the stairs with bags, smiled, but didn't offer to help! Personally, I would prefer to have a coffee maker in my room but there wasn't one. To be fair, room service delivered a pot of coffee very quickly.

    This is a lovely hotel. It is expensive but actually it gives value for money. The room was very comfortable, a good size and the bed was fine. The staff were extremely good. I'm ashamed to say that I speak no German but everyone spoke excellent English and served everything with a smile. Service was very fast, even room service took no longer than 20 minutes. The Sevres Restaurant has great food although it is expensive. The location of the hotel was very good - opposite a lovely shopping mall. The spa was good (not great) but the sun balcony was wonderful and you could have lunch and coffee there.

    Stayed in April 2017

  • Reviewed: 14 April 2017

    5.4
    Unnecessarily negative experience
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff a bit inflexible and location isn't ideal. Rude front desk person left me with a bad taste in my mouth about the place. Won't stay there again. Stiegenberger Frankfurt Hof is much better and where I will stay in the future.

    Jimmy's Bar

    Stayed in April 2017

  • Reviewed: 22 November 2016

    9.2
    Very efficient and friendly reception staff.
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Slightly miffed doorman who didn't appreciate me wiping my wet leafy shoes on the mat! What would he have preferred....I bring it all into the hotel? Canapes during 'happy hour' were not replaced and had all gone by the time I received my complimentary drink.

    Very efficient and friendly reception staff. Was upgraded during check in which was highly appreciated. Room and its facilities were excellent as was the free mini bar, a welcome bonus after long day travelling. Very, very comfy bed (slept a solid 10 hours!) and great location. Would have no hesitation in returning or recommending! How a 5 star hotel should be.

    Stayed in November 2016

  • Reviewed: 29 September 2016

    7.5
    The staff were very nice and the location was good for my...
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    The comfort room I had was in need of refurbishment. The carpet was stained and in places thread bare. It was not value for money. Also EUR 34 for breakfast is excessive.

    The staff were very nice and the location was good for my business meeting

    Stayed in September 2016

  • Reviewed: 10 February 2018

    10
    Fine
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything fine.

    Stayed in February 2018

  • Reviewed: 13 January 2018

    5.8
    Location
    • Business trip
    • Solo traveller
    • Executive Junior Suite Double or Twin
    • Stayed 4 nights
    • Submitted via mobile

    Poor service

    Location

    Stayed in January 2018

  • Reviewed: 25 November 2017

    8.3
    Restaurant in hotel hard to get researvation
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant in hotel hard to get researvation

    Stayed in November 2017

  • Reviewed: 19 May 2017

    9.6
    Tea & coffee making facilities in the room would be...
    • Business trip
    • Solo traveller
    • Executive Junior Suite Double or Twin
    • Stayed 3 nights

    Tea & coffee making facilities in the room would be appropriate.

    Stayed in May 2017

  • Reviewed: 1 February 2017

    10
    a satisfying experience
    • Business trip
    • Family with young children
    • Grand Superior Double Room
    • Stayed 5 nights

    nothing really

    everything, cleanliness,staff,facilities,comfort.

    Stayed in January 2017

  • Reviewed: 22 November 2016

    10
    great hotel
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    extremely nice hotel, very comfortable, large rooms, wonderful breakfast

    Stayed in November 2016

  • Reviewed: 10 November 2016

    9.6
    A very family like hotel
    • Business trip
    • Group
    • Grand Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Stairs to get to the hotel

    Very good service'

    Stayed in November 2016

  • Reviewed: 5 September 2016

    9.2
    Friendly service great breakfast
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, service and breakfast

    Stayed in September 2016

  • Reviewed: 5 August 2016

    10
    Great place to stay
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Great room very comfortable and bathroom very good. Ambiance within foyer and dining rooms was superb.

    Stayed in July 2016

  • Reviewed: 3 August 2016

    10
    This stay was a great experience.
    • Family with older children
    • Executive Junior Suite Double or Twin
    • Stayed 1 night
    • Submitted via mobile

    This stay was a great experience.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 March 2016

    8.3
    friendliness at reception and breakfast room.
    • Business trip
    • Solo traveller

    34€ breakfast has to be more than an average 4* level.

    friendliness at reception and breakfast room. uncomplicated upgrade as booked room was not yet available.

  • Reviewed: 27 October 2015

    9.2
    Stayed here for the marathon and it was perfectly located...
    • Leisure trip
    • Couple

    Stayed here for the marathon and it was perfectly located right across from the start/finish line. We couldn't get a late checkout but were able to come back and use the showers in the hotel's fitness centre which was really nice.

  • Reviewed: 13 October 2015

    9.2
    It is a great luxurious hotel
    • Leisure trip
    • Couple

    The air coditioning worked poorly! It doesn't matter what we did the room was always too hot, so we Had to open windows to sleep.

    It is a great luxurious hotel

  • Reviewed: 21 July 2015

    4.6
    The parking garage
    • Leisure trip
    • Family with young children

    Cold checkin, receptionist informed us that we had the smallest room in the house and proposed us to pay for an upgrade. We booked a twin but they were sold out and we received a one-bed king size, requested a twin and were rejected. Nothing in the room for a dog although the hotel was informed, in fact we were informed about a xtra charge of €20 (quote) "to clean the room after our departure". Staff cold and unfriendly. Perfect parking for our Porsche, safe! But, not a hotel I would stay in again.

    The parking garage

  • Reviewed: 19 July 2015

    6.7
    AC worked well, free mini bar and a nice happy hour
    • Business trip
    • Solo traveller

    There were steps to the front door and step to get to the elevator, not handicapped friendly. Location is isolated, not many restaurants near.

    AC worked well, free mini bar and a nice happy hour

  • Reviewed: 23 April 2015

    9.2
    Understated opulence.
    • Business trip
    • Couple

    Difficult to get the correct temperature in the room. State of the art controls for lights and temperature were difficult to operate, especially with no instructions available. Stark decor - we preferred the room we had last year which was more traditional.

    Understated opulence. Extremely professional and friendly staff. Very convenient for the Messe. Excellent restaurant.

  • Reviewed: 25 March 2015

    10
    Breakfast is fascinating: all kinds of fresh juice, any kind...
    • Business trip
    • Solo traveller

    To tell the truth I didn't noticed any

    Breakfast is fascinating: all kinds of fresh juice, any kind of eggs(omletts, scrambled fried) on order, a lot of fresh fruits. Rooms very spacious and comfortable, minibar included in daily rate, fresh fruits in room every day. Bathroom is really big.

  • Reviewed: 4 January 2015

    9.6
    Everything about the place was fantastic.
    • Leisure trip
    • Family with young children

    Everything about the place was fantastic. The staff, their knowledge and proactive helpfulness, the building was lovely and the restaurants were all great! Really good value for money!

  • Reviewed: 28 April 2016

    9.6
    Location, comfort, excellent staff, nice breakfast
    • Business trip
    • Solo traveller

    Nothing!

    Location, comfort, excellent staff, nice breakfast

  • Reviewed: 4 April 2016

    9.6
    Perfect service and friendly staff- big rooms with good price
    • Leisure trip
    • Group

    Location not that much good and 30 minute walking to zile shopping street

    Perfect service and friendly staff- big rooms with good price

  • Reviewed: 3 April 2016

    10
    Feels like coming home.
    • Business trip
    • Solo traveller

    Feels like coming home.

  • Reviewed: 22 March 2016

    9.2
    the reception staff shows extremely friendly and offer helps...
    • Business trip
    • Solo traveller

    the reception staff shows extremely friendly and offer helps as much as they can.

  • Reviewed: 17 January 2016

    9.6
    An upmarket understated hotel, with great traditional...
    • Business trip
    • Solo traveller

    An upmarket understated hotel, with great traditional values and an excellent atmosphere.

  • Reviewed: 19 December 2015

    9.6
    The restaurant
    • Leisure trip
    • Group

    The restaurant

  • Reviewed: 13 December 2015

    9.2
    Good Location, clean, quite, free upgrade, free minibar.
    • Business trip
    • Solo traveller

    could not make a tool free call to a business conference from the room phone.

    Good Location, clean, quite, free upgrade, free minibar..

  • Reviewed: 8 December 2015

    9.6
    The service was superb both at the hotel and restaurant.
    • Leisure trip
    • Family with older children

    The service was superb both at the hotel and restaurant. The food was excellent and well presented.

  • Reviewed: 8 October 2015

    10
    Excellent all around.
    • Business trip
    • Solo traveller

    Nothing.

    Excellent all around.

  • Reviewed: 9 August 2015

    7.5
    Staff
    • Leisure trip
    • Family with young children

    air conditioning poor

    Staff

  • Reviewed: 23 July 2015

    9.6
    Style and friendliness of staff
    • Business trip
    • Solo traveller

    Nothing at all

    Style and friendliness of staff

  • Reviewed: 16 June 2015

    9.6
    The Hotel, its staff it felt lovely staying there
    • Leisure trip
    • Couple

    The Hotel, its staff it felt lovely staying there

  • Reviewed: 10 June 2015

    10
    Room, cleanliness, facilities, huge bathroom with window,...
    • Leisure trip
    • Family with young children

    Room, cleanliness, facilities, huge bathroom with window, amazing staffs, excellent location.

  • Reviewed: 4 June 2015

    8.3
    staff, free drinks in evening
    • Business trip
    • Solo traveller

    staff, free drinks in evening

  • Reviewed: 28 May 2015

    8.3
    Room was spacious
    • Leisure trip
    • Couple

    Hotel was a bit old. Needs some refurbishment

    Room was spacious

  • Reviewed: 26 May 2015

    9.2
    Upgraded to executive suite free of charge.
    • Leisure trip
    • Couple

    Breakfast should be included.

    Upgraded to executive suite free of charge. Very quiet and peaceful, thank you.

  • Reviewed: 12 May 2015

    9.2
    It matches a Grandhotel Standards, nothing to be disappointed
    • Business trip
    • Couple

    nothing else except the smell in the room

    It matches a Grandhotel Standards, nothing to be disappointed

  • Reviewed: 4 May 2015

    7.9
    Location, if you are heading to the fair.
    • Business trip
    • Solo traveller

    the gym

    Location, if you are heading to the fair.

  • Reviewed: 4 February 2015

    7.1
    wardrobe door too close to edge of bed
    • Business trip
    • Group

    wardrobe door too close to edge of bed

  • Reviewed: 12 January 2015

    7.5
    location, staff, design
    • Leisure trip
    • Couple

    dirty towels and room service trying to enter the room before 0900 on Saturday

    location, staff, design

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 45

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