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Reviews of Hotel Mardin

Köpenicker Str. 1, 15366 Hoppegarten, Germany

#5 of 6 hotels in Hoppegarten

Guests' Choice

Review score

Based on 1128 hotel reviews

6.7

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.2

  • Location

    6.7

  • Facilities

    6.2

  • Staff

    7.2

  • Value for money

    7.4

  • Paid WiFi

    4.1

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Showing 1 - 64

  • Reviewed: 21 September 2018

    6.3
    Check in started with 20 minutes of waiting until rooms were...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Check in started with 20 minutes of waiting until rooms were finally ready (cleaned). It then went on with presenting a bill that was made up of three indivual bills and exceeded the amount I was stated by booking.com. My question regarding the background of this procedure was not answered properly. I felt ignored and ripped off.

    Stayed in August 2018

  • Reviewed: 8 September 2018

    8.3
    The staff were friendly and very accommodating.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were friendly and very accommodating. If we were late for breakfast they still offered it to us. If there was no parking staff was also willing to move their own car for us.

    Stayed in September 2018

  • Reviewed: 7 August 2018

    6.3
    If you need a bed for a night...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The check in took more than 20 minutes. The area is noisy, even at 1am somebody was shouting loud in the building...

    It was nearly the only possibility to stay for a night passing by Berlin.

    Stayed in August 2018

  • Reviewed: 23 July 2018

    7.9
    Great value for money!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The person at the reception desk hardly spoke any English when I arrived after midnight. During the day I didn't have any problems. The facilities in the room (TV, phone, etc.) were pretty dated, but that was not a problem.

    Very clean! Great value for money! Pretty quiet area. Easy access from the A10 motorway.

    Stayed in July 2018

  • Reviewed: 27 June 2018

    4.2
    For overnight stay it is acceptable for the price level.
    • Family with young children
    • Double Room
    • Stayed 1 night

    Terrible beds and lazy, uninterested personel. Seems to be more important to take care of own duties than serving customers.

    For overnight stay it is acceptable for the price level. Cheap breakfast and you get what you pay for.

    Stayed in June 2018

  • Reviewed: 23 May 2018

    3.8
    The beds were very uncomfortable!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The beds were very uncomfortable! The matresses were very old, and the rooms had a strange smell! The carpets were dirty and old. Very unpleasant! Another thing - transportation. It’s very far from the city of Berlin. The information about tranportation is not very relevant. There are no buses after 20:00. The only way to get there from the train station was either to get a taxi or walk (in which case it takes more than 30 minutes of walking along very unsafe and inconvenient sidewalks or pathways.

    Stayed in May 2018

  • Reviewed: 12 February 2018

    5.5
    Choose this hotel only if you have no other options
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The smell in the room was unbearable. We had to open the window and keep it wide open for a while. Still you could feel the smell and it was annoying. Also there was a huge blood spot on the carpet which made all the experience even more "interesting".

    Pleasant personnel

    Stayed in February 2018

  • Reviewed: 2 January 2018

    8.8
    pleasant stay in Berlin Hoppegarten
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The hotel was all ok, but: booking.com arranged for me a 2 personsroom ., while i was looking for a 21 euro more cheap offer for a single person. I saw it too late so i paid 57 euro instead of the offer from 36 euro. The menu from booking.com everytime goes back to 2 persons (maybe because first time i used booking.com i travelled with my family : 2 adults and 1 child)

    Very quiet place, clean,my check-in was late and it was no problem , very happy with that.

    Stayed in January 2018

  • Reviewed: 23 December 2017

    8.3
    It was an isolated place but comfy and the staff and breakfast were great.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Being duped by your site. It was not a suitable place for a stranger arriving late in the evening, what's this mile about exactly? Your site gets away with murder time and again, look at Moscow and the Bear hostel, you still haven't replied to me.

    The hotel was supposed to be a mile from the centre of Berlin, when in fact it is in Brandenburg, Prussia. I nearly didn't ger there as I missed the last bus, there were no taxis and a kind woman gave me a lift from the tube station. At least I've been to Prussia.

    Stayed in December 2017

  • Reviewed: 6 December 2017

    9.2
    Quiet place, nice people, cheap breakfast - EUR 7 per person
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    wifi is not free - EUR 3 per day. This is strange nowadays. We didn't pay deliberately

    Quiet place, nice people, cheap breakfast - EUR 7 per person

    Stayed in December 2017

  • Reviewed: 18 November 2017

    10
    Perfect Location at the outskirts of Berlin at a top Rate .
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Perfect Location at the outskirts of Berlin . Staff was very friendly and helpfull . Rooms are proper and well equipped . Very nice bathroom with tub .

    Stayed in November 2017

  • Reviewed: 15 October 2017

    4.2
    Exhaustive!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad service. I sent two emails asking how to get to the hotel from the airport and I had no answer. Not even there they explained what to do or the time the buses would work.

    The hotel is far from the nearest tram station. After 8pm there are no buses and you have to walk for 30 minutes. The road is dark and quiet on nights. There are almost no side walks. On Saturdays there are no buses at all. No one in the hotel told us about this. Our flight arrived at late night and we had to figure out how to get to the hotel on our own. Do not recommend.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    5.0
    It was cozy and comfortable but service could be much better
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    not very good customer service and less value for money.

    Nice cosy place but restaurant was closed and no open bar. Also was told to pay for wifi, seriously? Overall was not very welcoming but maybe it was just a busy weekend for them so i can pardon them.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    7.9
    For this price - OK
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    The location is bad - the last bus to the hotel goes at 19:30! So if you are late than this you have to walk from S-Bahn station for about 25mins. or take a taxi. WiFi is NOT free.

    The room was very clean, quiet, breakfast was also good, but paid 7 euros for it. Very friendly staff. Late/early check-in check-out.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    7.5
    Staff very friendly and helpful.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    No Bar or restaurant in such a large hotel. Was quite a way from public transport to travel into Berlin

    Staff very friendly and helpful. Nice breakfast. Nice country location

    Stayed in September 2017

  • Reviewed: 14 September 2017

    7.9
    Close to Hoppegarten
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The breakfast was quite basic, and costs 7€ extra per person.

    The value for money was great. The hotel is located in short walking distance from the Hoppegarten, and S-Bahn.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    10
    A nice place to unwind after the festival. perfect for a stop over.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The only thing I would mention is that there is no kettle in the room. Which for a Brit carrying her own tea bags was agony after a days travelling... but hey I survived! ps Top tip: take your own tea bags down for breakfast too.That really is the only thing I can think of.

    Comfy, clean and bright room which was perfect for a 1 night stay in Hoppegarten. Within walking distance of the Lollapalooza festival in peaceful surroundings with a great shower. The bus stops on the corner (opposite side of road) which takes you to the S bahn for travel into central Berlin for 3 euros. Staff were very helpful with directions etc... Fantastic continental buffet style breakfast with an excellent choice for 6 euros.I was so relieved there was more than croissants and coffee for a vegetarian :) unlimited Cheese/eggs/bread.toast/cereals/fruit/yoghurt and pastries/fresh juice and hot chocolate. Thoroughly enjoyable and set me up for the day in Berlin

    Stayed in September 2017

  • Reviewed: 18 August 2017

    7.5
    OK hotel for a cheap price.
    • Group
    • Double Room
    • Stayed 1 night

    Very far from Berlin. Was charged 3 EUR for the most horrible latte that I ever had...I think that a guest can get a free coffee, it's just common sense

    Nice room, ok staff

    Stayed in July 2017

  • Reviewed: 8 June 2017

    6.3
    ok for one night
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    check-in process was too slow, I had booked one room, but the list of the receptionist showed two, which was adequately resolved in status of the hotel equipment is worn out (loose door handles, missing fixtures on most of the doors and in the bathroom, fridge space closed with screws, ...)

    large room, in principle properly equipped

    Stayed in June 2017

  • Reviewed: 22 September 2018

    5.8
    no hot water.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    no hot water. hate cold showers but I had to have one

    Stayed in September 2018

  • Reviewed: 16 September 2018

    9.2
    Mardin
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    More light on sight around hotel don’t look good at night

    Frendly and helpfull stuff

    Stayed in September 2018

  • Reviewed: 2 September 2018

    2.5
    Nothing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff rude, facilities as advertised next to non existent, area feels un safe,

    Nothing

    Stayed in August 2018

  • Reviewed: 18 August 2018

    10
    Everything
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The best

    Everything

    Stayed in August 2018

  • Reviewed: 19 July 2018

    2.9
    Place is a dump.... look elsewhere
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Room was musty, bathroom light very dim and buzzing, bed very low. Breakfast was a joke!

    Parking was good.

    Stayed in July 2018

  • Reviewed: 15 June 2018

    8.3
    Room was cheap and there is a 24h reception what was great...
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Room was cheap and there is a 24h reception what was great because we arrived after midnight. Room was small but ok.

    Stayed in June 2018

  • Reviewed: 11 June 2018

    2.5
    Staff is very unfriendly!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff is very unfriendly! Breakfast iš bad! The hotel is dirty!

    Stayed in June 2018

  • Reviewed: 24 May 2018

    9.2
    Everything else
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No free wifi

    Everything else

    Stayed in May 2018

  • Reviewed: 21 May 2018

    6.7
    Good value for the money
    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everithing is old, and usedout

    Value for the price

    Stayed in May 2018

  • Reviewed: 14 May 2018

    7.1
    Very bad location with no public transportation after 8 pm
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good price and good people

    Stayed in May 2018

  • Reviewed: 12 May 2018

    6.3
    At Restaurant food was really expensive even small bottle of water paid 3 euros
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Food facilitys no water for drinking in rooms

    Stayed in May 2018

  • Reviewed: 22 April 2018

    5.8
    Recommended to stay with great price
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Need more public transport

    The hotel was great. But location was so far away from public transport

    Stayed in April 2018

  • Reviewed: 16 April 2018

    8.3
    Hotel is nice, staff is nice, shower perfect, bed very uncomfortable.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed

    Staff

    Stayed in April 2018

  • Reviewed: 16 March 2018

    9.2
    super
    • Business trip
    • Group
    • 2 rooms
    • Stayed 5 nights

    the only negative was no free internet

    the hotel was excellent !! the staff are impeccable, clean and comfortable !!

    Stayed in March 2018

  • Reviewed: 26 February 2018

    4.6
    Cleanliness HAVE TO BE very important
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was smeling so bad

    It's location

    Stayed in February 2018

  • Reviewed: 24 February 2018

    2.5
    Very bad
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All

    Nothing

    Stayed in January 2018

  • Reviewed: 20 February 2018

    5.8
    Very Noisey
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I heard a lot of noise in the hall way and the outside carpark people were shouting 😠😠

    Stayed in February 2018

  • Reviewed: 11 February 2018

    7.9
    Relaxing
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very distant

    Value for money, but very distant , require own car , nice and quiet location

    Stayed in February 2018

  • Reviewed: 17 January 2018

    10
    Overall good
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No restaurant

    Good

    Stayed in December 2017

  • Reviewed: 8 November 2017

    5.4
    Booking.com gave information that 1 hours free internet is included in the price but it was NOT true
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Bathroom was clean and nice.

    The bed were very uncomfortable.

    Stayed in November 2017

  • Reviewed: 12 October 2017

    10
    relaxed
    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    No bus from train to hotel after 10.00

    Atendimento

    Stayed in October 2017

  • Reviewed: 3 October 2017

    5.8
    Good sleep, but the rest is so-so
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Needs renovation

    Comfortable bed!

    Stayed in October 2017

  • Reviewed: 1 July 2017

    6.3
    Fair stay if u manage to check in.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff that doesn't speak English at all. Had to remember my school days and German.

    Fair hotel for it's money.

    Stayed in June 2017

  • Reviewed: 15 December 2016

    10
    Good place to stay
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Everyone was nice and polite. The people at the front desk were always willing to help if they could. You felt welcome all the time.

    Stayed in December 2016

  • Reviewed: 11 November 2016

    7.5
    Good hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    It was an interesting location.......a little of the beaten track!

    Stayed in October 2016

  • Reviewed: 20 October 2016

    2.5
    Nothing as u never seen anybody smell was awful lights did...
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    As above.

    Nothing as u never seen anybody smell was awful lights did not work

    Stayed in September 2016

  • Reviewed: 16 October 2016

    5.8
    Below average hotel on good location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It was a smoking room and beds were uncomfortable.

    Convenient location

    Stayed in October 2016

  • Reviewed: 15 October 2016

    8.8
    The sign of the name of the hotel at the entrance was...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The sign of the name of the hotel at the entrance was different. Wifi was not free.

    Stayed in September 2016

  • Reviewed: 15 October 2016

    7.1
    At 500m is Kaiser Pavilion restaurant.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    At 500m is Kaiser Pavilion restaurant....excelent food! Thanks for the tip to the receptionist!

    Stayed in October 2016

  • Reviewed: 25 September 2016

    7.1
    hoppegarten is great
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    a bit basic

    hoppegarten is great

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    5.4
    Very professional, friendly and problem solving focused desk...
    • Business trip
    • Family with older children

    Internet for a fee for each phone/laptop. Beds too soft, many things not working properly because too old and neglected, from curtain to toilet flush and TV. Room was clean but the rest of the house run down and not cleaned regularly. Had to order food from outside but reception could not provide cutlery 11pm on a Saturday.

    Very professional, friendly and problem solving focused desk staff - other than their superior staff who shouted them in front of guests and making them and us wait. Good parking. 24 hour reception. Quiet area and room.

  • Reviewed: 15 March 2016

    3.8
    Description of the hotel is not accurate.
    • Business trip
    • Group

    Description of the hotel is not accurate. Night staff refused to check-in with credit card payment. No cash, no sleep. Upfront payment only, he said. We don't accept credit cards. Blamed BOOKING.Com for not matching description of the hotel. Elevators are not functional. Go take the stairs with all your luggage, was the staff reply. There is no sign MARDIN HOTEL on the building. Hotel clearly has a different name, and it is the mater for BOOKING.COM investigation.

  • Reviewed: 13 March 2016

    4.6
    Room was clean
    • Leisure trip
    • Group

    Very noisey at all hours. Hotel was having renovations they were doing the work at night as late as 12pm, when the workers were not working they were very loud yelling/talking/running in the hall ways and outside no consideration to guests. Shower head was broken.

    Room was clean

  • Reviewed: 3 January 2016

    4.6
    Cleanliness was good.
    • Leisure trip
    • Family with young children

    Too far off place from city and metro station. Hardly any facility. Breakfast point 3-4 Km away. Some additional facilities like coffee or tea makers are a must of this place. Breakfast must be made available on payment.

    Cleanliness was good.

  • Reviewed: 3 January 2016

    2.5
    One of the terrible hotel that I see in Germani and in...
    • Leisure trip
    • Family with young children

    One of the terrible hotel that I see in Germani and in Europe at all. Beverage machine no works kaput, no drinks, no coffe, no watter in hotel. Retaurant all the time is clouse to, there is no breakfast. In reception old man do not speak English. We booked romm with a separate bed for a child, but did not receive a room. After we received a smoky room in the first flour. No free wi-fi. Entrance door to hotel is broke kaput :(. Carpets in hotel decrepit, big mess everywhere.

  • Reviewed: 8 May 2016

    8.8
    Late check in hours, various payment methods, friendly...
    • People with friends

    Strong smell of citrate smoke all over the place.

    Late check in hours, various payment methods, friendly people, free parking.

  • Reviewed: 11 March 2016

    8.8
    Ok room for reasonable price.
    • Business trip
    • People with friends

    Ok room for reasonable price.

  • Reviewed: 5 January 2016

    3.8
    Nothing
    • Leisure trip
    • Family with young children

    It is so far from the city in a middle of nowhere , the room was so dark and uncomfortable.

    Nothing

  • Reviewed: 27 November 2015

    6.3
    No free wi-fi
    • Business trip
    • Couple

    No free wi-fi

  • Reviewed: 20 October 2015

    5.0
    Locations is great
    • Leisure trip
    • Couple

    Hotel Facilities

    Locations is great

  • Reviewed: 7 September 2015

    4.2
    Many loud hobos day and night around the hotel.
    • Leisure trip
    • Solo traveller

    Many loud hobos day and night around the hotel.

  • Reviewed: 9 July 2015

    3.8
    No air conditioning
    • Business trip
    • Couple

    No air conditioning Too complicated to get to the airport Other users extremely noisey

  • Reviewed: 27 January 2015

    7.9
    Free parking,clean and quite big rooms
    • Leisure trip
    • Couple

    Breakfast was shocking. Dont choose breakfast,but eat in Berlin instead. Very small offer in breakfast

    Free parking,clean and quite big rooms

  • Reviewed: 9 January 2015

    8.3
    Price.
    • Business trip
    • Couple

    Hotel was full of Syrian refugees, who's will live for month there... After that other refugees gonna live for 30 days...

    Price.

  • Reviewed: 6 January 2015

    7.5
    triple rooms are same as double rooms
    • Leisure trip
    • Group

    triple rooms are same as double rooms

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