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Reviews of Hotel & Restaurant Rizzelli Superior 3 stars

Richard-Wagner-Str. 15, 91413 Neustadt an der Aisch, Germany

#2 of 2 hotels in Neustadt an der Aisch

Guests' Choice

Review score

Based on 215 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.4

  • Location

    7.5

  • Facilities

    8.5

  • Staff

    8.2

  • Value for money

    8.1

  • Free WiFi

    7.9

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Showing 1 - 17

  • Reviewed: 22 February 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    At half past 8 the kitchen was already closed. High in the mountains. Far from the highway. Bad location/option if you are passing through, for example on your way to Nürnberg.

    Size room.

    Stayed in February 2018

  • Reviewed: 22 October 2017

    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Poor customer service and would not recommend to anyone. The hotel rooms are just a few hundred feet away from the inside of the restaurant so from 9pm until midnight there was loud music playing in the restaurant and then again at 3am more loud music. When I went to complain at the front desk, the night manager shrugged his shoulders and said "in a few minutes" they would turn down the music as it was a private party in the restaurant. Unacceptable considering there were children in the hotel sleeping. The next morning when I complained about what had happened in the night, the front desk woman said she could not offer a refund or discount or anything because the hotel owner/manager was away for a week holiday out of the country and could not be contacted. All she could do was shrug her shoulders and tell me that she had no authority to do anything. Clearly the hotel owners have no business sense and so I would not waste your money staying at this place!

    Stayed in October 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Restaurant was less satisfactory. The menue looked good, but what appeared on table was rather Substandard.

    Room excellent. Breakfast absolutely satisfactory.

    Stayed in July 2017

  • Reviewed: 14 June 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 4 nights

    Small rooms, very small bathroom. When we entered the hotel there was really big spider on the wall which I didn't like the most.

    Very nice restaurant next to the hotel (food was very tasty). Room was clean and nice.

    Stayed in May 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    It could be closer to the Old Town but if that is not a concern just go!

    Immaculate hotel out of town and up a hill in what appears to be a developing neighbourhood. Staff were lovely as were the breakfasts. The restaurant is excellent and obviously popular with the locals for good reasons. We had a great meal there. There was a garage to keep our bikes secure and dry. Thanks.

    Stayed in April 2017

  • Reviewed: 9 March 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It is quite difficult to find it without sat-navigation.

    Nice, clean room, connected with bathroom and little living room. Free coffee, tea, water and gummy bears in the room. Good breakfast, friendly staff.

    Stayed in March 2017

  • Reviewed: 26 September 2016

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Almost impossible to find in Neudstadt Signage is poor Logo colour could be stronger Even the locals have difficulty With direction

    Breakfast was fantastic and hostess Excellent

    Stayed in September 2016

  • Reviewed: 17 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was nice, but thay may smile a little more be more happy :-)

    Nice hotel, nice and clean room good breakfast. 10 minutes walk to town. Good value.

    Stayed in August 2016

  • Reviewed: 7 December 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Nothing

    Location and resturant

    Stayed in December 2017

  • Reviewed: 27 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Portions at the restaurant too large

    Stayed in September 2017

  • Reviewed: 31 August 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Wi-Fi was not relible at all. Impossible to connect on two different devices.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lady at reception in the morning was not friendly and poor breakfast

    The staff in the restaurant in the evening

    Stayed in July 2017

  • Reviewed: 20 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Location, food, stafff.

    Stayed in July 2017

  • Reviewed: 3 October 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Clean, friendly staff, good breakfast, free parking.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 August 2015

    • Leisure trip
    • Couple

    Although arriving 40 minutes after advertised check-in time the place appeared deserted until a cleaner appeared who then alerted the receptionist (owner ?). Booklet on reception desk indicated restaurant open that night, but we were informed on asking about it that it was a "Ruhetag" - i.e. closed.

    Friendly owner (?). Newly renovated room.

  • Reviewed: 10 April 2016

    • Business trip
    • Solo traveller

    Wifi connection was not so good

    Modern, clean, nice staffs, good value for the money Breakfast was tasty!

  • Reviewed: 26 November 2015

    • Business trip
    • Solo traveller

    Back door locking defective

    Nice friendly staff

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 17

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