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Reviews of ibis Berlin Neukölln This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Jahnstr. 13, 12347 Berlin, Germany

#360 of 579 hotels in Berlin

Guests' Choice

Review score

Based on 699 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    7.6

  • Location

    7.3

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    8

100% verified reviews

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Showing 1 - 75

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    30 minutes from the airport by bus. The hotel is located near the bus and underground stations. Public transportation every 10-15 minutes. Small and clean room.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Staff was nice, beds were comfy, everything as expected! Location is good for Schōnefeld Airport and approximately 40 minutes on foot from Tempelhof Park.

    Stayed in May 2018

  • Reviewed: 9 April 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    Breakfast is rather expensive, the elevator does not go directly to the room level but you have to use some stairs.

    Good wifi, helpful staff, location close to U-bahn Grenzallee station

    Stayed in April 2018

  • Reviewed: 18 February 2018

    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was one staff member who was particularly rude, consistently. All other staff were super friendly and helpful.

    The rooms were really comfy, and it was great to have wifi. The showers were really good.

    Stayed in February 2018

  • Reviewed: 27 November 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The area of south Neu-Kölln is very sparse as far as restaurants are concerned. Parking is a bit of a disaster, you may have to park a few blocks away. We indicated through booking that we requested a parking-place in the open air closed off area opposite the hotel but got one only for the last two nights.

    Good breakfast, clean, quiet and fairly spacious room in the annex. Good bed after taking off the plastic sheets. Good bathroom.

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Couple
    • Double Room
    • Stayed 3 nights

    Bed were comfortable but very very firm, bath rooms decor is tired but clean. Shower cubicle was interesting trying to not flood the bedroom via the 1 inch gap under the bathroom door. Breakfast was tasty, fresh and selection was good. Cost of 11euros was a little high for my liking. Lack of kettle in room but hot water readily available on request.

    Lovely stay, staffing would be 5 star but unfortunately we had a rather curt and grumpy receptionist on the first day. Any questions or requests felt like we were disturbing her. Night staff were fantastic on all nights but especially on Thursday and Friday during our stay

    Stayed in November 2017

  • Reviewed: 28 October 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room smells of smoke from cigarettes. No proper parking facility. Surely not any value for money.

    Breakfast area is nice and open. Friendly staff.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    At our initial visit to the hotel we found the receptionist abrupt to the point of almost rudeness. She was making coffee and just ignored us completely, not a "Hello" or "I'll be with you in a minute" just nothing, When she did finish making the coffee she came back to the desk and didn't even look at us. I had to speak to get her attention. This was by far the worst of the hotels on our 12 hotel trip. There were other receptionists and they were only marginally better. My advice is to stay somewhere else. The room was hot and when the windows were open there was lots of noise from the street day and night.

    The price was good and the room was good. That's about it

    Stayed in September 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights

    Communal sitting area was poor.

    Very quiet room with comfy bed & bedding. Very good selection of food at breakfast. Located very close to UBahn & bus stop.

    Stayed in September 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I was dissapointed that there was no tea & coffee facilities within the room or a fridge for keeping my own food & drinks cold & fresh.

    The room although compact was very modern, clean & the beds were very comfy. The bathroom was nice & the shower lovely & powerful. It's brilliant.y placed for the Ubahn, as Grenzalee station is about 1 minutes walk. There's also a lidl & aldi about 10 minutes walk away. A restaurant on the corner, a shop next door, brilliant. It takes about 10 mins to get into the city centre on the Ubahn. The breakfast is very good, you never feel rushed.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    I had luck to park my car at last place...otherwise it would be difficult to find parking place in this street.

    So friendly staff i have never met before:) Perfect service at breakfast, good selection.

    Stayed in September 2017

  • Reviewed: 31 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not many shops, bars, restaurants in the area where the hotel is, But would definetly stay there again

    Very close to Airport, 20 mins in Taxi Very close to local tube station, 2 minute walk Breakfast very nice, Hugh choice Very comfortable beds

    Stayed in August 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Perfect place: great location, friendly staff and convenient room. There are bus stop (1 min walk) and U-Bahn station (2 min walk). Easy to get from/to Schönefeld Airport. Excellent value for money.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No tea or coffee on room, had to pay for water or tea. No room service and no food available either

    Extra close to Grenzallee tube station, super comfy beds, and shop very close.

    Stayed in August 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Out of town but an easy journey to airport. Quiet room with interesting view over cemetery garden

    Good value. All you need and convenient. Restaurants locally reasonably priced and fine

    Stayed in July 2017

  • Reviewed: 30 June 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    plumbing was poor; water drains on the shower and the sink were very slow

    the location; a few options for food and drinks within walking distance, 5min to U-bahn.

    Stayed in June 2017

  • Reviewed: 13 June 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The cleaning lady was entering inside the room im the morning while we were still inside. Breakfast is really good but 11 euro each is a little bit too much. Elevator is slow in a really annoying way. Bathroom is really small and would be better with a windows.

    The hotel is really near the metro station. Wifi is really good. Room clean and while we were there.

    Stayed in June 2017

  • Reviewed: 24 May 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The internet hardly ever worked on my phone but it was free.

    the room was fairly big and the street was pretty quiet. The staff were very friendly and helpful.

    Stayed in April 2017

  • Reviewed: 23 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Only thing is we would have liked to have tea and coffee making facilities in the room, but you could get a small coffee downstairs for 1 euro. If anyone wants to be more central it's not the best choice but there is a U-bahn a couple of minutes away so this didn't affect us.

    Staff were always friendly and helpful. Room was clean and comfortable and shower was excellent! Hotel was really easy to find once you get off the 171 bus from the airport. Alternatively, you could take the train very easily with one change.

    Stayed in May 2017

  • Reviewed: 4 May 2017

    • Leisure trip
    • People with friends
    • Triple Room (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast is expensive- 11 EUR.

    The hotel is well connected to popular places (Grenzalle metro station is very close, 171 bus that drives to Schonefeld airport also). There is a cool & cheap Italian restaurant few steps from the hotel (called Mona Mia). The staff in Ibis Neukolln is kind and helpful.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel offers good value for money compared to others I checked in Berlin. There is a private parking, it is also 2 min walking distance from U Bahn station that gets you to the center in 20 min. The rooms had everything basic that you would need.

    Stayed in May 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    - service could be more friendly: especially person who was accommodating us mistaken the room - apart from the inconvenience for us you could feel that we are bothering the receptionist with our presence :/

    - comfortable room - free wifi - good localisation - near metro station

    Stayed in March 2017

  • Reviewed: 25 March 2017

    • Business trip
    • Group
    • 3 rooms
    • Stayed 1 night

    We asked for parking reservation, as suggested on the hotel description. After arrival, we were told that they do not receive booking notes from Booking.com and therefore do not have parking for us.

    Nice and clean rooms.

    Stayed in March 2017

  • Reviewed: 28 February 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Night shift at the reception should be more helpfull and polite, instead of getting respond : "I dont know" it would be much nicer :"I am not sure but let me check"...

    It is good location due to fact that bus station and metro is just 5 min walk. It is classical Ibis budget hotel.

    Stayed in February 2017

  • Reviewed: 18 December 2016

    • With a pet
    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    I felt like the location wasn't as good as people were saying. It was way off the map of the city however it was close to a metro.

    The breakfast options were great. There was parking available to reserve. There was a ceiling fan in the bedroom. The beds were very comfy.

    Stayed in December 2016

  • Reviewed: 11 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, excellent restaurant on the corner. 100m walk to the underground. Very clean and tidy and the staff were excellent and spoke great english.

    Stayed in December 2016

  • Reviewed: 1 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing besides the price..

    The Hotel was nice...a bit expensive for a night but everything was on good level. Reception personnel was very polite and helpful

    Stayed in November 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The cleaning lady left the window open one day and turned the heat down and when we came back to the hotel we froze.

    Everything was pretty good. We didn't need alot as we weren't there most of the time.

    Stayed in October 2016

  • Reviewed: 19 September 2016

    • Family with young children
    • Double Room
    • Stayed 2 nights

    Very uncomfortable soft beds and pillows. I could hear my neighbours. Night manager was rude. I would not stay here again.

    This hotel did not have many good points. It was easily reachable from the airport (direct bus). The room had a decent shower.

    Stayed in August 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The TV audio level was set too low (30), a kettle to make a cup of tea/coffee in the room would have been such an improvement.

    Great in every way, very friendly, great breakfast, fast Internet, close to tube.

    Stayed in August 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    Excellent location 15 mins from airport and 15 mins from anywhere else in berlin 2 mins walk from tube. rooms really clean staff really friendly. couldn't have asked for more on a long weekend

    Stayed in July 2016

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Triple Room (3 Adults)
    • Stayed 3 nights

    When getting a print from the reception, it was recycled paper with the information of former customers - name and credit card!! Lack of basic appliances, such as a small fridge which is a basic need in a hotel room; a water heater/boiler, proper fan/air conditioner, proper ventilation, and there should be a small kitchen sink area. The TV is way too small and all the channels are in German only.

    Next to a cemetery so the birds were chirping in the morning. You could choose not to get the breakfast. OK access to public transportation.

    Stayed in June 2016

  • Reviewed: 29 May 2018

    • Business trip
    • Group
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Cleaning is not satisfactory. Lasy cleaning ladies do not make vacuum cleaning at all.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    A floor in the room was a bit dusty

    Free parking, close to the metro

    Stayed in May 2018

  • Reviewed: 25 April 2018

    • Business trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    WiFi was absent or- not a choice for a business trip

    Stayed in April 2018

  • Reviewed: 18 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    all good- clean hotel, great breakfast, nice location, its near u-bahn and highway as well

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Solo traveller
    • Double Room
    • Stayed 12 nights
    • Submitted via mobile

    I didn't like violence, hate and speech, and discrimination.

    I like. cinema, swimming pool, and sports facilities etc.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Location of the hotel.

    Stayed in April 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location wasn't great. Very basic for the price

    It was clean

    Stayed in March 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Dirty neighbourhood

    Close to metro station 5 minutes, Good parking.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Room was a little bit cold, noise in the early morning from some neighboring workshop

    Quiet, clean hotel, very good breakfast.

    Stayed in February 2018

  • Reviewed: 14 December 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It's proximity to the Underground!

    Stayed in December 2017

  • Reviewed: 10 December 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Water in the room - to pay for it? Really? :-((((((((((

    Stayed in December 2017

  • Reviewed: 29 November 2017

    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults)
    • Stayed 1 night

    Neighborhood of the hotel not very friendly. Very dirty and cluttered streets. Parking extra charge - 10 E per day

    Stayed in November 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Mosquitos! We had to buy mosquitos killer for the rest nights

    Our room was into very green yard. Perfect!

    Stayed in August 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    It was far from the center of everything. Not much around the area.

    It was close to the u-bahn. The staff was helpful and friendly.

    Stayed in July 2017

  • Reviewed: 1 August 2017

    • Family with young children
    • Twin Room
    • Stayed 5 nights

    No dislikes.

    2 minutes walk from Grenzallee tube station. Nice breakfast choice. Very polite staff.

    Stayed in July 2017

  • Reviewed: 21 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Location.

    Good wifi.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We would have liked a kettle in the room.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location with good amenities

    Stayed in June 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    40 mins on train to centre

    For the price, all you need

    Stayed in July 2017

  • Reviewed: 3 June 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Everything was good and fair.

    It's clean. In that area not so many hotels, so I didn't had a big choice.

    Stayed in June 2017

  • Reviewed: 16 May 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    No refrigerator, not very polite staff

    Easy access from the airport, 150m away from a Undergroud station, Very clean

    Stayed in May 2017

  • Reviewed: 6 May 2017

    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    My room had view to the cemetery. Quite quiet and serene.

    Stayed in May 2017

  • Reviewed: 19 April 2017

    • Leisure trip
    • Family with young children
    • Triple Room (3 Adults)
    • Stayed 2 nights

    quite small room, not very good smell

    good location, close to transportation (u-bahn), to the city center and the airport

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Helpful staff, city center is a bit far, but there is a metro station nearby

    Stayed in April 2017

  • Reviewed: 31 March 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hopeless to find parking. Otherwise okay😊

    Friendly staff and nice hotel. I reccomend it😊

    Stayed in March 2017

  • Reviewed: 5 February 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Good breakfast Short distance to bus 171 and U bahn Grenzallee Friendly staff

    Stayed in February 2017

  • Reviewed: 12 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location - 30 minutes with metro to the city center.

    Typical IBIS hotel

    Stayed in December 2016

  • Reviewed: 9 December 2016

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    - bad internet connection

    - easy to reach public transport - clean rooms - quiet room

    Stayed in December 2016

  • Reviewed: 6 December 2016

    • Group
    • Twin Room
    • Stayed 2 nights

    Great value

    Stayed in December 2016

  • Reviewed: 10 November 2016

    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The price of the room was good but we would usually get breakfast included

    How clean the ibis was and how nice and helpful the staff was.

    Stayed in November 2016

  • Reviewed: 3 November 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff isn't that friendly. Location

    Really confortable bed!

    Stayed in November 2016

  • Reviewed: 24 August 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 7 nights

    Not close to the town center, but a couple of minutes walk to the nearest subway station. And even closer to the bus station to the airport.

    Stayed in July 2016

  • Reviewed: 13 August 2016

    • Family with older children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Poor wi-fi not working so well.

    Stayed in July 2016

  • Reviewed: 11 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    no airco in the attic

    the room was spacious

    Stayed in July 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Family with older children
    • Triple Room (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    IT was hot in the Room! Air condition should have benen Nice to have. However, there was a fan in the ceiling

    Close to the subway.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 April 2016

    • Business trip
    • Couple

    Wifi didn't work all the time, we could hear any sound out and above the room. We choose the hotel because in the filter was declared the parking was include in the price but we had to pay €9

    In the hotel the staff was nice.

  • Reviewed: 12 April 2016

    • Business trip
    • Group

    I can't handle sticky shower curtains. Should be banned. Has some dated design and fixtures. It's location is pretty far out, and not recommendable as a base to explore Berlin. Area a bit rough, by Berlin standards at least. Can find much better and more interesting hotels in Berlin for similar price.

    I booked this late and there weren't so many options in lower Neukoln. So the price was the main attraction. The internet worked very well. Staff were helpful enough.

  • Reviewed: 2 April 2016

    • Leisure trip
    • Solo traveller

    Bad smell in bathroom. Noisy if you your room is along the street. Noise isolation not good. Expensive, better alternative in another hotel nearby. Unfortunately it was full.

    Near station.

  • Reviewed: 3 March 2016

    • Leisure trip
    • Family with older children

    In description: Parking, In confirmation: Possibility of parking, On site: definitely no parking.

    Check-in till midnight. Big and clean room. Easy access by car from south (but no space for parking). Easy connection to CC.

  • Reviewed: 25 August 2015

    • Leisure trip
    • Couple

    The bathroom was uncomfortable, the water kept filling the floor (looks like the drain was blocked). Unpleasant smell upon arrival. No air conditioner. The room overlooked the cemetery. The internet kept logging off. Location looked unsafe.

    Comfortable beds, nice staff.

  • Reviewed: 28 May 2015

    • Leisure trip
    • Couple

    Shame that there wasn't free Wi-Fi, but then again we'd gone for a break, so didn't really miss it.

    The hotel was a little over priced for breakfast, but not a problem as it was an ideal location for us, as we were visiting family who live on the East side of Berlin. It's away from the main crowds, ideal if you're familiar with the S & U bahn system of transport. Loads of small cafes and bakeries for breakfasts that offer great food at a smaller cost and much more variety.

  • Reviewed: 5 May 2015

    • Leisure trip
    • Couple

    Leider sind wir in ein Raucherzimmer einquartiert worden, was uns im Vorfeld nicht mitgeteilt wurde. Dementsprechend unangenehm war der Geruch sowohl im Zimmer, als auch im Bad.

  • Reviewed: 28 April 2015

    • Leisure trip
    • Solo traveller

    Location was ok. Not much around there but really close to a U station so very easy to get about and to the airport (Schonenfeld - €25 in a taxi). 24hr reception was handy too

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