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Reviews of Hotel Carat This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hans-Grundig-Str. 40, 99099 Erfurt, Germany

#25 of 32 hotels in Erfurt

Guests' Choice

Review score

Based on 1329 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.6

  • Location

    7.5

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8

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Showing 1 - 34

  • Reviewed: 23 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The room was probably a "smoking room" as it smelled badly from cigarette smoke when I arrived. The gym equipment needs some upgrade.

    Nothing in particular.

    Stayed in March 2018

  • Reviewed: 18 December 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    the price was far too high for the quality . Ok it was close to Christmas but 210 euros for 1 night while the normal price on their web site is 95-110 euros is a bit too much . will not do this again.

    Stayed in December 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    I booked the hotel as it advertised a gym., however out of the 4 cardio machines which were dated only 1 worked. I reported this but it was'nt rectified. That was the whole reason of booking. Very poor.

    Stayed in October 2017

  • Reviewed: 3 January 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    bed and pillows are not comfy at all. we have tried to ask for another type of bed but they said all are the same. cleaning staff just put replacement for towels but did not change beddings and a lot of dust are still visible.cleaning staff does not talk english.

    Stayed in January 2017

  • Reviewed: 31 December 2016

    • Leisure trip
    • Family with young children
    • Juniorsuite
    • Stayed 2 nights
    • Submitted via mobile

    The room was booked for 4 adults (Dad, Mom, 2 university aged adults). The main bed was okay, but the extra bed (converted couch) was horrid. The bed was hard as as a rock and barely 5 inches off the ground (very difficult to get up). The second night they gave us a roll away and the slats kept falling out. Eventually we put the mattress on the floor. Lightning was bad. The house lady brought a new lamp and it didn't work either. They attempted to fix it by switching the breakers, but it didn't work. The next day,we realized the outlet was controlled by a distance switch that was turned off - very frustrating that the staff didn't realize the problem. Booking.com says 4 star - this place is a 3 max and that is a generosity due to nice staff.

    The breakfast was very nice. The staff was kind and attempted to be helpful.

    Stayed in December 2016

  • Reviewed: 12 December 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 8 nights

    I am very surprised this was a 4 star hotel. I spent 4 nights in Radisson Blu previously (a 4 start hotel as well) and was by far, much better than Carat (and cheaper). It is far from city centre (around 30 minutes walking in the middle of nowhere), staff can barely speak in English, room was not cleaned twice, breakfast is acceptable but not a 4 start hotel one, bed was very uncomfortable. I would not recommend this hotel.

    Stayed in December 2016

  • Reviewed: 27 August 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Wi-Fi did not work that well. Also the parking facilities were not the best partly due to restoration work in progress.

    Good hotel, but the facilities and interior does not fully qualify as 4-stars. Good value for money

    Stayed in August 2016

  • Reviewed: 5 June 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The double room was rather small.

    Arriving by car, the hotel was easy to find, and parking was free.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Business trip
    • Group
    • Single Room
    • Stayed 7 nights

    Small blanket in the room

    Stayed in May 2018

  • Reviewed: 26 June 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    Curtains are too thin, no chance of sleeping past sunrise...

    Comfy beds perfect.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    .

    Good breakfast, friendly and helpful staff.

    Stayed in June 2017

  • Reviewed: 20 May 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 11 nights

    Breakfast was amazing, and the WiFi was very reliable

    Stayed in May 2017

  • Reviewed: 22 March 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Nice and clean hotel with free car park. good breakfast and very quick check-in and check-out. Will use again for sure.

    Stayed in March 2017

  • Reviewed: 28 January 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I would have loved to have a bath in the room.

    The breakfast was really great.

    Stayed in January 2017

  • Reviewed: 7 November 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good breakfast.

    Stayed in November 2016

  • Reviewed: 29 September 2016

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi not great

    Staff, Sauna

    Stayed in September 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Break fast is very good! Staff is kind.

    Stayed in August 2016

  • Reviewed: 4 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very nice breakfasts, view from room, spaciousness. Quiet location, friendly staff.

    Stayed in August 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Family with young children
    • Juniorsuite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location and lovely room

    Stayed in July 2016

  • Reviewed: 27 July 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 12 nights
    • Submitted via mobile

    Realy good breakfast, big rooms. Beautyful view on Erfurt

    Stayed in July 2016

  • Reviewed: 10 July 2016

    • With a pet
    • Leisure trip
    • Family with older children
    • Juniorsuite
    • Stayed 1 night

    The staff was very friendly and the breakfast was delicious

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    • Business trip
    • Solo traveller

    Chairs at restorant very unconfortble. Room too cold and AC did not heat up the room. Meduim coocked stake most of the times coocked well done.

    Location. Parking. Staff helpful and friendly.

  • Reviewed: 13 March 2016

    • Business trip
    • Solo traveller

    No engl;ish version menu and staff did not know how to explain the German menu. They also started to lough when I gently asked them if they can just explin to me the food in what it consisted...

    Parking space was good

  • Reviewed: 18 January 2016

    • Leisure trip
    • Solo traveller

    - they dont care about details, - one of the pillows had really bad smell.

    - comfortable hotel, - value for money, - very good breakfast, - a lot of parking lots, - nice staff.

  • Reviewed: 3 November 2015

    • Leisure trip
    • Couple

    The room was small, not really clean and the third night there was no light in the room and was after complaint not repaired.

    Absolutely great staff, friendly and service provided.

  • Reviewed: 20 October 2015

    • Leisure trip
    • Couple

    Their internet connection (2 they usually have available) was inoperative the entire 3 days of our stay. As we had only a tablet computer that we needed for skype phone calls as well as train info and other information, that was extremely inconvenient. Staff were apologetic (and helped us with an important phone call), but that was a real problem.

    lovely accommodation in a location out of the bustle of town but an easy walk for us into town. Excellent breakfast.

  • Reviewed: 4 October 2015

    • Leisure trip
    • Solo traveller

    The standing light in the room failed on the second night,not repaired over the weekend i stayed, but was reported to the maintenance team as i left on the Monday morning,i had reported it on the Saturday night when i found it not working,luckily the bed lights had enough light for use in the room.

    The staff were friendly and helpful. The breakfast selection is good and varied.20 min walk into the town or a few mins to the bus stop to ride in for 1.90 euro one way.

  • Reviewed: 19 May 2015

    • Leisure trip
    • Couple

    The room they gave us was in very bad condition. There was water leaks into bathroom walls causing bad smell to the whole room. The carpet was worn and very dirty. No air condition. Internet in the lobby very slow.

    Lage und Parkplatz

  • Reviewed: 23 April 2015

    • Leisure trip
    • Solo traveller

    Online shows u can book a room but directly they answer there's no rooms fully booked .. That's weird lol but in genarl it's good hotel and one more thing no English news Chanel like bbc .sky news or CNN nothing at all :(

  • Reviewed: 3 January 2015

    • Leisure trip
    • Couple

    - hairs of other people on the "fresh" bed - when they changed the sheets (after the complaint), they first threw fresh sheets on the floor and put it on the bed (in our presence) - 4 star hotel ??

    breakfast

  • Reviewed: 29 November 2015

    • Leisure trip
    • Couple

    Unstable Wifi

    Enough parking lots, spacious room

  • Reviewed: 28 June 2015

    • Business trip
    • Solo traveller

    Nice rooms and a quiet location with a good breakfast.

  • Reviewed: 22 June 2015

    • Leisure trip
    • Couple

    perhaps, after sighseeing and tired, a bit far to walk back to hotel

    very friendly personal, clean, public transport tickets on sale, parking

  • Reviewed: 30 April 2015

    • Leisure trip
    • Group

    Overpriced and lacks some attention to detail.

    Friendly Staff

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 34

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