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Reviews of Novum Hotel Flora Düsseldorf This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Auf'm Hennekamp 37, Bilk, 40225 Düsseldorf, Germany

#140 of 197 hotels in Düsseldorf

Guests' Choice

Review score

Based on 596 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.4

  • Location

    7.3

  • Facilities

    7.4

  • Staff

    8

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 31 August 2018

    3.0
    Depressing.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 10 nights
    • Submitted via mobile

    Poor service, did not get what I paid for. One of the reasons I booked & paid this rates for this hotel was for air conditioning and did not work for all 10 days of my stay. Even though continually asked the staff & I was ignored. I even booked one of the rooms for three people but one of us couldn't stay because didn't have the aircon as this person is sick & has breathing problems. Wasted my money & gained frustration on my holiday. Will not recommend this hotel at all.

    Nothing

    Stayed in August 2018

  • Reviewed: 10 August 2018

    7.9
    Very good value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Staff very helpful, very clean, no air con but supplied a large electric fan. Upgraded to an apartment A nice pub with excellent food on the corner

    Stayed in August 2018

  • Reviewed: 22 July 2018

    7.9
    Comfy for a short stay, but internet is a must to have
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    Wifi was horrible and not stable.

    Receptionist was very accommodating, helpful and friendly. Breakfast was good. Bed for single is fine and comfy. Toilet and shower were separate. Amenities were good too.

    Stayed in July 2018

  • Reviewed: 16 July 2018

    2.5
    We contacted the hotel saying that we need to cancel trip...
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 4 nights

    We contacted the hotel saying that we need to cancel trip because people on hospital, and they decide not return the money, very bad answer, we didn't go there and lose money,

    Stayed in June 2018

  • Reviewed: 5 July 2018

    7.5
    It was a comfortable stay with an acceptable level of...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was a bit of a bad smell in the room but it only needed a bit of airing so I just opened the window.

    It was a comfortable stay with an acceptable level of cleanliness. Location is good, easy access to the university and city centre. It has airconditioning which is really helpful with the heat!

    Stayed in July 2018

  • Reviewed: 14 June 2018

    7.5
    location, facilities are adequate for a short business trip
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    I could never connect to the LAN on my phone so not great if you need internet connection. We only stayed overnight so it did nothave a big impact.

    location, facilities are adequate for a short business trip

    Stayed in June 2018

  • Reviewed: 29 May 2018

    7.5
    convenient location, decent room
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    We were unfortunate enough to be booked on one of the rooms that were tricky to find. You have to go up and then go down in another part of the building. For some reason I just couldn't connect to the WiFi.

    The room was decent and acceptable. It was spacious.

    Stayed in May 2018

  • Reviewed: 28 May 2018

    8.3
    Hotel fulfilled my expectations.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Not major things to say here. Maybe a happier face from staff may create a better environment.

    Hotel fulfilled my expectations. Clean, with elevator, location is just ~10min away from city center, breakfast was very acceptable. We could find a parking slot, although space is very limited.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    7.5
    Simple, clean rooms and good location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Found the price of 4€ for a large bottle of water a bit steep. I was called a few times one day and was asked if I wanted room service even though I had the 'do not disturb'-sign up. Thought one call would've been enough but that's just a minor detail!

    Simple room but kept very clean. Comfortable bed. Amazing location, very easily accessible by public transport. Bilk train station is about a 10-minute walk away, very convenient.

    Stayed in May 2018

  • Reviewed: 20 April 2018

    4.6
    3* the most!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Noooooo way this is a 4 star hotel! 3 the most, but some aspects (furniture cleanliness) are 2*. As someone conveniently adjusted in their elevator (photo 3).

    Stayed in April 2018

  • Reviewed: 15 April 2018

    4.6
    I do not recommend this hotel.
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights

    The smell in room was awful, there was no parking and additional key for room. The structure of hotel is claustrophobic and rooms are small.

    It is difficult to find...

    Stayed in April 2018

  • Reviewed: 4 April 2018

    2.9
    It was very cold and heating wasn’t working.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    It was very cold and heating wasn’t working. Second night we sleep 3 person in 2 single beds the only room heated. The hotel is bearable 3star not 4*. Room are not like in pictures, the 3 person room was a double room and third bed was in the wardrobe, horrible

    Stayed in April 2018

  • Reviewed: 1 April 2018

    10
    Excellent hotel & exceptional staff. Highly recommended.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff, the accommodations, the service - everything in this hotel is exceptional. They made me feel like home while I was on a business trip for 8 days. I can highly recommend this hotel.

    Stayed in March 2018

  • Reviewed: 4 December 2017

    8.3
    Dusseldorf Christmas Market visit
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Small parking. I had to move the car to a public parking because the garage was full. There are only 8 parking spaces.

    Clean and cosy rooms, good location near a tram station.

    Stayed in December 2017

  • Reviewed: 11 November 2017

    3.3
    Hidden costs, faulty air on and noisy road. Not recommended.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Air con had been deliberately disabled and when enabled was faulty. Staff were VERY unhelpful about it.

    Original receptionist was helpful and found us parking. Other staff were not helpful at all.

    Stayed in October 2017

  • Reviewed: 11 October 2017

    5.4
    Not recommended at all unless no other option is available
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Well, I was misleaded by ranking of this hotel as 4 stars. It won’t exceed 3 stars , poor facilities and low class furniture. On top of that they charged me for a breakfast that I didnt get and for botteled water that is usually provided with room service on daily bases. They charge too much for the room but provide less comfort and very low class facilty which matches 2 stars hotel but definitely not a 4 star hotel.

    The place is accesible, clean and reasonably priced parking

    Stayed in October 2017

  • Reviewed: 3 July 2017

    7.9
    Friendly staff and convenient
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    After a long flight (and food poisoning as part of the trip) I arrived tired and grumpy. The staff did all they could to assist and the level of hospitality was welcomed, given my state. It's not the most glamorous part of the city but the people are very friendly, speak excellent English and nothing seemed to be a problem. If you plan on using the parking, I'd suggest advising the staff before arrival. Tight and limited access.

    Stayed in July 2017

  • Reviewed: 20 May 2017

    9.6
    Perfect bed , bathroom , room , everything was new and very...
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Little bit far from city center but with metro its not that bad

    Perfect bed , bathroom , room , everything was new and very comfortable. Personnel very polite . Metro was 100m away . For the price we paid i would visit again and again , just perfect

    Stayed in May 2017

  • Reviewed: 15 May 2017

    10
    Convenient very well maintained hotel in a convenient location
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    Parking is very limited and not well marked. You actually have to pull into a loading zone in front of the hotel first to check-in, then they direct you to parking. The actual parking lot is nice, but the entrance to it has a big Red "No entry" sign on it, so you don't immediately realize it is, in fact, the entrance to the lot. We had to drive around the block a couple of times to finally figure out what to do.

    Very convenient location right next to a tram/Ubahn line. Very spacious and well maintained. Excellent breakfast Price was very reasonable if booked in advance and not during any large events.

    Stayed in May 2017

  • Reviewed: 8 March 2017

    5.8
    Prosečno, ne zaslužuje 4*
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Average accommodation, not 4 star hotel, more like 3 star. Small rooms, small bathroom.

    Hotel is clean and not far from center of town. Wi fi connection is good. Polite staff.

    Stayed in March 2017

  • Reviewed: 24 December 2016

    8.3
    Very good hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    You have to take the light rail to get to the city center. Also the beds were not made up, and the blanket was good all to cover entirely the bed

    Very good value for price, the hotel is clean, quiet, the rooms are quite big

    Stayed in December 2016

  • Reviewed: 15 December 2016

    7.1
    beds are comfortable
    • Business trip
    • Group
    • Single Room
    • Stayed 2 nights

    I pay for parking but The parking place is not hotels place, its car washing company's place I must wake up early and take my car to other place

    beds are comfortable

    Stayed in December 2016

  • Reviewed: 9 November 2016

    2.9
    No parking Avaiable for My car ( Because Of parking I choose...
    • Business trip
    • Solo traveller
    • Comfort Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    No parking Avaiable for My car ( Because Of parking I choose this hotel ) Desk GIRL no professional and no interest to help with any , total disappointment...

    Stayed in November 2016

  • Reviewed: 28 September 2016

    8.8
    Would happily stay here again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Even on the 6th floor it could be quite noisy with traffic. As it was very warm and there is no air-con we had to have the windows open.

    We had an attic room on the 6th floor. It was very roomy and had a large bathroom. The tram/underground stop is right outside and another just round the corner making the city easy to access. I would be more than happy to stay here again. Tube also goes directly to the main rail & bus stations.

    Stayed in September 2016

  • Reviewed: 13 August 2018

    9.6
    Close proximity to trains.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited parking

    Close proximity to trains. Air conditioned rooms. Great breakfast for $10 Euro

    Stayed in August 2018

  • Reviewed: 28 July 2018

    8.8
    Breakfast for 10 euro was heaps of variety
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning stopped working during our stay

    Breakfast for 10 euro was heaps of variety

    Stayed in July 2018

  • Reviewed: 28 July 2018

    10
    Hotel Flora is ideally located - just a few tram stops from everything. Very clean and comfy.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing. Allour needs were met.

    Beds were very comfy

    Stayed in July 2018

  • Reviewed: 8 July 2018

    7.9
    Good hotel
    • Business trip
    • Group
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Air conditioner was not working

    Stayed in July 2018

  • Reviewed: 4 June 2018

    7.5
    good hotel,walking distance to Uniklinik Duesseldorf,close...
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    good hotel,walking distance to Uniklinik Duesseldorf,close to Kö shopping area.Staff friendly.Air condition in room,fair rate.

    Stayed in June 2018

  • Reviewed: 22 May 2018

    10
    I like the room is big & clean comfort us well .Toilet clean. Everything is good i like it.
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room, shower toilet clean, the staff.

    Stayed in May 2018

  • Reviewed: 7 November 2017

    7.5
    The receptionists were nice and helpful.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The receptionists were nice and helpful.

    Stayed in November 2017

  • Reviewed: 31 October 2017

    5.0
    Disgustingly dirty floor carpets
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Disgustingly dirty floor carpets

    Stayed in October 2017

  • Reviewed: 26 October 2017

    8.8
    The receptionist is very kind.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist is very kind.

    Stayed in October 2017

  • Reviewed: 16 August 2017

    8.8
    Value for money
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    But I did not expect there is a charge over 15 euro for parking.

    It was clean and good staff welcomed us even it was very late for check in.

    Stayed in August 2017

  • Reviewed: 22 July 2017

    6.7
    Cheaper hotel
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The transportation services no good

    Cheaper hotel

    Stayed in July 2017

  • Reviewed: 3 July 2017

    3.8
    Unpleasant
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Rude staff. Completely overpriced.

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.2
    Very tolerant and friendly staff, great room and great choice of accommodation
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast in the morning was overpriced with little to choose from

    Good clean room, cleaned each day

    Stayed in June 2017

  • Reviewed: 11 May 2017

    10
    the place is very good against it's cpst
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 8 nights
    • Submitted via mobile

    the place is very good against it's cpst

    Stayed in May 2017

  • Reviewed: 24 April 2017

    6.7
    The adminstrator woke me up at midnight and he forced to...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    The adminstrator woke me up at midnight and he forced to reparking as somebody parked wrongly. I was upset and very dissatisfied.

    Stayed in April 2017

  • Reviewed: 15 March 2017

    9.2
    Suited our needs perfectly.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Suited our needs perfectly. Great staff

    Stayed in March 2017

  • Reviewed: 10 February 2017

    8.8
    Staff were very friendly, helpful and always smiling.
    • Business trip
    • Group
    • Single Room
    • Stayed 8 nights
    • Submitted via mobile

    Staff were very friendly, helpful and always smiling.

    Stayed in February 2017

  • Reviewed: 24 January 2017

    4.2
    Staff
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Staff Breakfast plus budget

    Stayed in January 2017

  • Reviewed: 22 December 2016

    9.6
    Great family hotel with easy and quick access to the city.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Apart from breakfast and the mini bar, no other food options.

    Very clean. Comfortable beds. Attentive staff.

    Stayed in December 2016

  • Reviewed: 4 December 2016

    4.2
    Breakfast buffet
    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted via mobile

    Room cleanliness , especially bathroom Location

    Breakfast buffet

    Stayed in December 2016

  • Reviewed: 12 November 2016

    9.2
    We would stay again
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed

    The staff was great. The room was clean

    Stayed in November 2016

  • Reviewed: 10 November 2016

    8.3
    Hospitable staff, good wifi.
    • Leisure trip
    • Group
    • Comfort Studio (2 Adults)
    • Stayed 1 night

    Definitely 3 stars, not 4.

    Hospitable staff, good wifi.

    Stayed in November 2016

  • Reviewed: 9 November 2016

    10
    Very friendly stuff, very comfortable room, excellent...
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Very friendly stuff, very comfortable room, excellent location

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    2.5
    Nothing
    • Business trip
    • Couple

    Not polite staff, didn't listen my claim. No parking, even they offering it trough the booking.com. Instead of the 4-star room, I got a key of an (private) apartment out of the hotel facility, the room was in a citchen. The hotel isn't a hotel, not deserve no one star, it is really a shame that they show the 4*. I never stayed in a worse facility.

    Nothing

  • Reviewed: 25 May 2016

    5.8
    foolr need to be changed, Crew uncooperative, no left for...
    • Leisure trip
    • Family with young children

    foolr need to be changed, Crew uncooperative, no left for apartments, It needs to be more clean, they told us that their is parking but when we arrived their is not

  • Reviewed: 22 May 2016

    6.7
    The Price and car parking.
    • Business trip
    • Solo traveller

    The pillow is horrible, the lady in reception at night will be a bit friendly She is always unhappy. And the worst thing is upstair neighbor they fight till 03:00 am and I couldn't sleep.

    The Price and car parking.

  • Reviewed: 17 May 2016

    5.0
    The other guests were very noisy and you could hear...
    • Group

    The other guests were very noisy and you could hear everything through the walls. We couldn't sleep at all. The room was very warm and stuffy, although we have opened the window!

  • Reviewed: 8 May 2016

    7.9
    It had onsite parking
    • Leisure trip
    • Family with young children

    The entrance to the parking was quite tight, careful maneuvering of the car needed!

    It had onsite parking Easy to get to town Clean rooms Comfy bed Kettle Felt secure

  • Reviewed: 4 May 2016

    6.3
    I contacted the hotel in advance, telling we will arrive...
    • Leisure trip
    • Couple

    I contacted the hotel in advance, telling we will arrive earlier and whether it would be possible to check-in earlier. No-one responded to our request. As we arrived at the hotel, we had the option to store our luggage or pay 15 EUR extra for an early check-in. We got a room right next (!) to the reservation desk. Even though they had two doors, you could hear every word spoken. Additionally, as the room was located on the ground floor, our view was onto the garbage cans and parking lot. For a 4-star hotel, I would have expected to get into the room earlier and since they offered to get a room right away for 15 EUR, there was definitely a room ready at that time. Anyone staying there I would advice to reject the room next to the reservation desk; it was really annoying.

  • Reviewed: 30 April 2016

    6.7
    Location is close to public transport, rooms are comfortable...
    • Leisure trip
    • Couple

    The stay and the room facilities were great. Only I was asked to choose a preference of bed, as a couple we chose a double bed, and found out at thw hotel that there were ONLY 3 double beds in the whole hotel!

    Location is close to public transport, rooms are comfortable and good.

  • Reviewed: 26 April 2016

    5.4
    It is a good location.
    • Business trip
    • Solo traveller

    one particular staff was extremely rude and and angry Specially when asked about the hotel car park. The bed sheets were not changed even tho they claimed they cleaned the rooms the put the same dirty sheets back on.

    It is a good location. Close to the city center and it's quiet which makes it easy to work.

  • Reviewed: 23 April 2016

    9.2
    Everything was good, occasionally reaching the perfect level.
    • Leisure trip
    • Group

    Wi-Fi was not available due to technical problems and unfortunately, staff could not resolve this problem during our stay.

    Everything was good, occasionally reaching the perfect level.

  • Reviewed: 21 April 2016

    7.5
    Breakfast was very good.
    • Leisure trip
    • Family with older children

    I expected parking at the hotel, but when I arrived i was told all spots were gone. I was told that they have only 25 spots for 120 rooms. It is not possible to reserve. The ads for this hotel should state that there is limited parking.

    Breakfast was very good.

  • Reviewed: 15 April 2016

    7.1
    Breakfast was good and the room was clean.
    • Leisure trip
    • Family with older children

    Very expensive and front office staff not available due to smoking in the parking garage

    Breakfast was good and the room was clean. Decent location close to transport.

  • Reviewed: 3 April 2016

    9.6
    I really enjoyed staying there
    • Business trip
    • Group

    I would like to suggest adding breakfast.

    I really enjoyed staying there Nice Staff, excellent location few meters from university and some shopping centre around.

  • Reviewed: 2 April 2016

    8.3
    The location was great since it is very close to the...
    • Group

    The keys.

    The location was great since it is very close to the hosbital. The staff was helpful especially Angelica. She was helpful and did her best to help find locations in the city at anytime. If you need a help just ask Angelica.

  • Reviewed: 27 March 2016

    10
    Tram a cross street good pub next door with good food nice...
    • Leisure trip
    • Couple

    Cheaper breakfast even though we didn't have it but cost 25 euro for 2 plus 6 euro a day for parking is too expensive for where hotel is situated so cheap breakfast and parking would be better other than than nice hotel

    Tram a cross street good pub next door with good food nice clean hotel staff were helpful parking on site 6 euro a day

  • Reviewed: 20 March 2016

    10
    I liked the cleanliness of the entire hotel.
    • Leisure trip
    • Group

    We in America usually like 2 sheets and blankets. The comforter was too warm for me and my wife. This was very minor, though. The showers are too small! I can't move around!

    I liked the cleanliness of the entire hotel. The rooms were immaculate and very well decorated. The temperature was just right for us. The lift didn't take too long for each floor and was centrally located, which was very good. The desk personnell were very friendly and for us it was very important that they knew English quite well enough to communicate. Thanks!

  • Reviewed: 25 February 2016

    8.3
    Repeat visit to the hotel - it is a functional hotel just on...
    • Leisure trip
    • Family with older children

    Be aware that the hotel is on a dual carriage for traffic in and out of centre but double glazing does the business noise level at a minimum

    Repeat visit to the hotel - it is a functional hotel just on the outskirts of the city centre. Tram line nearby for travelling and exploring.

  • Reviewed: 17 February 2016

    9.6
    Very good last minute deal.
    • Leisure trip
    • Couple

    It was a very short stay. We could get the airco to work. No big problem.

    Very good last minute deal. Nice spacious room. The lady was very nice. I can imagine that some people can see her as rude but if you look underneath the surface and be nice as a guest, she will embrace you back. Thank you !!

  • Reviewed: 3 February 2016

    6.7
    staff was nice and room was very clean.
    • Leisure trip
    • Solo traveller

    My room was located on the top floor. After taking a lift, taking some stairs etc, quite awkward, plus, room was overpriced due to Messe. I guess it would be fine with the normal price.

    staff was nice and room was very clean. the hotel was close to where I wanted to go, so the location was good for me

  • Reviewed: 31 January 2016

    3.8
    Nothing is ok with this hotel.
    • Business trip
    • Solo traveller

    My room's location was not good.it was at the same place where the reception is and it is better make it warehouse.There was another door named exit which opens to the garden I couldnt know if someone opens it and get in my room because of that I couldnt sleep well for two nights. The breakfast was really expensive just like the hotel...

    Nothing is ok with this hotel...

  • Reviewed: 20 January 2016

    7.5
    Close to train station,soft bed.
    • Leisure trip
    • Family with older children

    The bath had no plug ,shower was terrible,i tried to speak to the hotel but the answer was no more plug for you.This why my daughter couldnt take a bath there and was bit noisy at night..

    Close to train station,soft bed.

  • Reviewed: 12 January 2016

    9.6
    the price is excellent for the room i got, the rooms are...
    • Couple

    the price is excellent for the room i got, the rooms are super clean and neat, and the staff take good care of the rooms, i would definitely go to this hotel again... P.S i tried 3 different hotels from Novum company ( novum plaza, novum madison) they are garbage, not clean, useless internet connection, rude staff, and the rooms are not for a 4 star hotel.

  • Reviewed: 10 January 2016

    4.2
    not much
    • Business trip
    • Couple

    the woman who checked us in was the worst hotel receptionist I've ever met. She was so incredibly rude and awful. I've never met anyone like her. When I contacted management about the way we were treated (not just at checkin but throughout our stay...) my emails were ignored.

    not much

  • Reviewed: 3 January 2016

    5.0
    Comfy bed, warm clean rooms, decent breakfast, good shower,...
    • Leisure trip
    • Couple

    Several Staff were rude and unhelpful. Quite far from town centre. 'Complimentary' tea and coffee was one of each per day. Not what I expect from 4 stars

    Comfy bed, warm clean rooms, decent breakfast, good shower, close to tram stop.

  • Reviewed: 22 December 2015

    8.3
    Lovely room!
    • Leisure trip
    • Couple

    Quite light in the room due to curtains not being long enough. Breakfast was a bit bare.

    Lovely room! Hairdryer and trouser press, Coffee and tea, Shoe cleaner! Lovely staff, Good price!

  • Reviewed: 22 December 2015

    8.3
    Free parking in the neighbourhood, trainconnection to city...
    • Leisure trip
    • Group

    We were not allowed to put our car in the parking one hour before checking-in. No facilities around the hotel.

    Free parking in the neighbourhood, trainconnection to city centre. Nice and clean room.

  • Reviewed: 20 December 2015

    6.3
    Close to tram station.
    • Leisure trip
    • Solo traveller

    Very noisy at night. You can hear your neighbors chatting as well as cars passing by. What's worse, I found hair on unused bed. Also the toilet basin wasn't very clean.

    Close to tram station.

  • Reviewed: 15 December 2015

    6.3
    Clean room, good service.
    • Leisure trip
    • Group

    No parking at the hotel itself. parking at a gas station (8€ a day) and not very ideal with bad weather.

    Clean room, good service. Breakfast was more than okay: coffee, hot chocolate, fruit juice, boiled eggs, bacon, cornflakes, fruit, bread, jam, cheese, yoghurt...

  • Reviewed: 13 December 2015

    9.2
    Staff are very friendly an helpful, hotel was spotless,...
    • Leisure trip
    • Group

    No english channels on the t.v and the breakfast was a little disappointing.

    Staff are very friendly an helpful, hotel was spotless, clean towels every day.

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