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  5. Reviews of Hotel Mercedes/Centrum

Reviews of Hotel Mercedes/Centrum This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Steindamm 51, St. Georg, 20099 Hamburg, Germany

#344 of 362 hotels in Hamburg

Guests' Choice

Review Score

Based on 56 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    5.8

  • Location

    6.7

  • Facilities

    5.6

  • Staff

    7.1

  • Value for money

    6.2

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 8, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location in the center, near to the restaurants and shops.

    Stayed in February 2024

  • Reviewed: August 17, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Its actually too noisy all around . Rooms need to be renovated .

    Its located in the center of hamburg

    Stayed in August 2023

  • Reviewed: July 24, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    N/A.

    The area...but for only a night was ok

    Stayed in June 2023

  • Reviewed: March 23, 2023

    6.0
    Good for the value. It's hamburg center after all.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It's okay if you are alone and on a budget. The sheets are made everyday. Also new towels everyday. The staff is listen to problems and get them done.

    Stayed in February 2023

  • Reviewed: January 10, 2023

    5.0
    Mercedes Hotel, Steindamm 51, Hamburg
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Iron is only available if you ask for it, not as indicated in the listing. The elevator is not on the ground floor but on the 1st floor, so you need to carry your luggage up 2 flights. Extremely dirty lift that does not work sometimes. It is meant to be a non-smoker hotel, but it constantly smells of smoke. We needed to have our pillow and pillowcase changed as it literally stunk. Breakfast is meant to be from 07:00am - 10:00am. Got there at 09:30am and breakfast was finished. We were asked to go and have breakfast at the bakeshop, Back Lava across the road - which, by the way, was excellent.

    The location is good. Short walking distance to the main train station as well as the main shopping mile of Hamburg. There are loads of reasonably priced oriental shops as well as bistros. The cleaner was friendly.

    Stayed in January 2023

  • Reviewed: November 4, 2022

    4.0
    Noicy
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The doors to the rooms are in no way soundproofed, so any small noice in the hall can easily be heard in the rooms. This is particularly annoying during the night and during housekeeping. Also: House keeping does not respect a wish to not be disturbed.

    The location is good.

    Stayed in October 2022

  • Reviewed: September 1, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    The staff were in another building. There was no elevator. Some big packages and all unwashed linen were in the narrow entrance corridor

    Stayed in August 2022

  • Reviewed: July 31, 2022

    5.0
    Uncomfortable at the hotel
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    It only has lift from first floor, where the hotel is located. So we had to carry the stroller up and down everytime. It is not for families with small kids.

    Nothing

    Stayed in July 2022

  • Reviewed: July 16, 2022

    6.0
    was nice but had a bender and didn’t actually sleep there so wouldn’t know but my mate who did said other than the staff
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    staff were quite dismissive and rude at times. very rushed and abrupt to get you out of there.

    had nice rooms and facilities

    Stayed in July 2022

  • Reviewed: May 8, 2022

    6.0
    I just use the hotel to sleep and that was all, the walk from the central station felt unsecure.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights

    Room with an Air conditioning sound on the back, makes difficult to sleep well. Breakfast? Nobody ever told me there was a breakfast. I just put my name in a paper, got 2 keys and that was all, no communication, no map or information provided. Because of the neighborhood, it should be a 2 stars hotel. Felt insecure to walk from the hotel to the central station.

    I liked that this room is near a metro station, so I would not have to walk from the hotel to the central station, it did not feel safe.

    Stayed in May 2022

  • Reviewed: March 12, 2024

    1.0
    Not pleasant
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location, the furniture, the cleanness

    The staff was friendly

    Stayed in March 2024

  • Reviewed: December 4, 2023

    9.0
    I will be BACK
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Just the stairs for both approaching the reception AND the room

    Contrary to all the reviews, I was quite surprised. The room costed a little less than €100 for one night. The reception ( in another building) was polite and the location excellent (diagonally opposite one can see Police/Polizei building, shopping ladens around and big street). I did not see at 11:30 pm any shady business. Room was small and compact so was the bathroom, however for one night it was not an overkill.

    Stayed in December 2023

  • Reviewed: August 14, 2023

    3.0
    Disappointing and gross
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The building is outdated and they have no elevator. It's located in a somewhat rough part of town. Not very clean!! There was mold in the bathroom.

    The bed was decent. Otherwise not much.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    10
    Good value for money
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 7 nights
    • Submitted from a mobile device

    I had a wonderful stay at Hotel Mercedes Centrum in Hamburg! The location near the city center was perfect, making it convenient to explore the city's attractions. The staff was incredibly friendly and helpful, ensuring a pleasant experience throughout my stay. The room was clean, comfortable, and well-equipped, providing a relaxing environment after a day of sightseeing. I highly recommend Hotel Mercedes Centrum for anyone visiting Hamburg!

    Stayed in July 2023

  • Reviewed: August 5, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's very hard to locate. Hotel is nothing like the images and descriptions. Worst night ever

    Nothing

    Stayed in August 2023

  • Reviewed: July 3, 2023

    1.0
    Will never stay at this hotel again
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. The room smelt, the staff was rude, the bed uncomfortable, the hotel rundown

    Not one thing. The room smelt, the staff was rude, the bed uncomfortable, the hotel rundown

    Stayed in July 2023

  • Reviewed: May 15, 2023

    1.0
    Expensive considering what you get
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive considering how bad it is. Dirty, tiny, terrible bathroom and the neighbourhood looks like the bronx

    Stayed in May 2023

  • Reviewed: November 22, 2022

    1.0
    they have not make us satisfy because not accomplish what they promise and not honest
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    at the reception one receptionist order another one denies to fulfil very selfish and dominant

    Iwant to complain about the staff too many bosses

    Stayed in November 2022

  • Reviewed: October 31, 2022

    7.0
    poor stay, missing coffee machine by reception. only cold drink available
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    room not well cleaned and heating radiator defected by bedroom

    balcony

    Stayed in October 2022

  • Reviewed: September 20, 2022

    1.0
    Horrible!
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Property was nothing like the pictures. it was super dirty and shady!

    Stayed in September 2022

  • Reviewed: August 22, 2022

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It,s OK for poor country for 70-80 years but not even close to what was expected for Germany hotel . Located above restaurants and the smells in the room was awful.

    Stayed in August 2022

  • Reviewed: July 24, 2022

    1.0
    Worst hotel experience ever...
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights

    There was no breakfast, while it said on the site that there would be. Also the room was very dirty, the bed wasn't comfy and the hotel owner wasn't very hospitable. The rooms also were in very need of some renovation. Worst hotel experience ever.

    Free WiFi and the location, but that's it.

    Stayed in July 2022

  • Reviewed: June 25, 2022

    8.0
    easily walkable from Hbf. Plenty of eating options nearby. Modern, clean comfortable room.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    steep stairs to climb. some overnight noise. Room a bit congested with multiple beds.

    Convenient for HBF and plenty of eating options. Modern large clean room with good facilities. Staff welcoming.

    Stayed in June 2022

  • Reviewed: June 11, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location and the staff

    Stayed in June 2022

Showing 1 - 25

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