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Reviews of Hotel Kaiserhof This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Bahnhofstraße 14, 48143 Münster, Germany

#20 of 60 hotels in Münster

Guests' Choice

Review score

Based on 740 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    7.5

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 25 December 2017

    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The mattress could be softer, but thats personal taste.

    Central, warm ( also in staff attitude) & quiet at night! Loved the pillow menu! No extra charge for an extra pilloew you choose. Comfort Supreme is my favourite :)

    Stayed in December 2017

  • Reviewed: 24 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    No tea/coffee making factilies in the room.

    It was easy to find and park., staff were well presented, friendly and helpful. Room was large and clean and even though we were over the road from the train station it was very quiet. Munster centre is only a 5 minute walk with lots of shops.

    Stayed in December 2017

  • Reviewed: 11 December 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The only "problems" were that the hotel did not specify that arrivals by car should go straight to the car park at the rear of the hotel (since there is no parking or even driving permitted for cars at the front of the hotel), also the "courtesy valet parking" turned out to be an attendant who opened the gate to the car park. In addition, the shower head was located in the corner of the shower/bath, and not in the middle of the end of the shower/bath. This was a rather awkward position for it to be used.

    The breakfast was excellent and the staff very friendly and helpful.

    Stayed in December 2017

  • Reviewed: 15 October 2017

    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Two night staying. There is nothing to complain.

    In a perfect central spot, easily walk around or rent a bike. The room is clean and perfect lighting. Recommend!

    Stayed in September 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Traveling along I was booked into a tiny room with a single bed. It felt a bit like a monastery. I blame this on booking.com for not making the difference clear with the price difference if you are traveling along they'll put you in a tiny room for €12 less.

    The spa and wellness area are excellent.

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Absolutely nothing.

    Room 119: bedroom perfect in every way; comfort, quality of fittings, design detail, decor, and cleanliness. The hotel was superb throughout in every respect; comfort, quality of fittings, design detail, decor, and cleanliness. The luxurious spa was a welcome bonus. Open-air hotel carpark at rear of hotel guarded with CCTV and having a protected exit barrier. The excellent staff were respectfully helpful, attentive, vigilant, quick to respond, and spoke excellent English.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Could not get the tv to work. The on screen instructions were in German. But I was not there to watch tv!

    Room very clean, bed comfortable. Did not hear any noise from inside or outside and I was in the front over looking a main road.

    Stayed in September 2017

  • Reviewed: 13 August 2017

    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights

    Because of the length of stay, we were upgraded to a larger room which was most appreciated. Great breakfast with wide variety of food. Convenient location for our activities,

    Stayed in July 2017

  • Reviewed: 9 August 2017

    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    It was a bit expensive, but you got what you paid for.

    The hotel was very comfortable. Large rooms with great light and views. Very close to the train station. The staff was extremely helpful. Although the area around the train station is not the most glamorous, there are likely much nicer locations, but the interior of the hotel is a contrast, very clean, bright and orderly. We booked bikes close by to ride around Münster and parked them behind the hotel.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The breakfast is quite good, but considering the choice that is offered (and the size/quality of the hotel), the price is rather steep in my opinion. Also, the breakfast buffet area gets pretty crowded/dense at times. (But the table areas of the breakfast room are very nice.)

    Location very convenient, right across the main station and within walking distance of the downtown points of interest. Very friendly and professional staff. Good (rather hard) bed.

    Stayed in August 2017

  • Reviewed: 18 July 2017

    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    My room was on the front- the street is busy day and night and could be a little loud at times.

    Good size room with a very nice bathroom. Across the street from the train station but a quick walk (10-15 min) to the center of town.

    Stayed in June 2017

  • Reviewed: 27 June 2017

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Extremely poor internet quality--we had to constantly re-enter the wifi code dozens of times, and it kept dropping the connection. As for our time at the hotel's spa, the masseuses seemed very inexperienced and definitely not very effective, and they required extra euro just to use the jacuzzi. . .For the money, I would have expected much better service from both the hotel and the spa.

    Easy to get to the train station and to the old town--great location for a visit to the city! The women at the front desk were kind and helpful.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    We booked a superior room but rhe room was relatively small. It also needed some maintenance: crack in the bathroom floor, big stain in the carpet, walls a bit damaged. It is a shame.

    Breakfast was giod and the staff in the breakfast area were excellent!

    Stayed in June 2017

  • Reviewed: 8 June 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    They took one of my favorite rooms - a cozy and warmly decorated lounge on the main floor opposite reception, and they totally ruined it. I used to love reading in that room, and meeting my clients there. It has now been completely destroyed and made "modern," A garish purple couch now dominates the space and I cannot even think of walking into that room. I guess someone in management needed to make their mark on the hotel. I hate it. Please don't do the same to the library or I will never come back.

    Really good breakfast and rooms very comfortable love the air con

    Stayed in June 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    The pillows on the bed are way too small! You can ask at the desk for other pillows (okay...) but that's not an option when you only realise it when you are allready trying to sleep :)

    Very professional, friendly, clean. Staff were very good, compliments! We had the feeling we were 'taken care of'...very good!

    Stayed in May 2017

  • Reviewed: 27 April 2017

    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    It is quite old, carpets, rooms, facilities... there was mold in the shower, room was very small, I believe it says 18sq.m on the website but it was more like 12sq.m

    Location is good, staff were very nice and friendly

    Stayed in April 2017

  • Reviewed: 8 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    the room was small for one and would have been impossible with two.

    the breakfast was good. the location will be good when the main station works have been completed. the staff were, in the main, very helpful and friendly. the hotel has a comfortable room to sit in if one needs a place to rest/wait.

    Stayed in March 2017

  • Reviewed: 30 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Parking small and crowded. But reservation was possible.

    Nice spacious room; good bath and shower. Excellent breakfast. Refrigerator present. Nice location, next to station and conference centre.

    Stayed in December 2016

  • Reviewed: 15 December 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pillows! That's the only thing. They were rather small and only one extra was provided in the closet.

    The hotel had easy access to the center - not too far to walk. We walked both days to the Christmas markets. The morning of the day off the feast of St. Nicholas, there was a little satchel of sweets hanging on the door which was a nice, festive touch.

    Stayed in December 2016

  • Reviewed: 11 December 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Some rooms face the busy street. Breakfast was expensive so we ate on the way into the city center.

    Very helpful staff, great facilities, can request a pillow from the pillow menu. Easy walk into the inner old city. Close to train station so very convenient.

    Stayed in December 2016

  • Reviewed: 11 November 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    I arrived late on a very cold evening, only to find the central heating turned off and could not get any heat into the room. So spent a cold night in an expensive hotel. Won't be staying here again. Slow internet

    Very clean and well kept hotel

    Stayed in November 2016

  • Reviewed: 16 August 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Coffee/tea service in the room (just like one finds in the UK and USA in even the cheapest hotels!!).

    There was no coffee/tea service in the room.

    Stayed in August 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Main Station Area The Hotel is nice, clean, friendly...but remains old. However the perfect staff makes up for it.

    Wonderful Staff throughout the place! great! Very nice Wellness-Area! Nice Breakfast, again super staff!

    Stayed in July 2016

  • Reviewed: 3 June 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The breakfast brunch was just ok.

    The people were friendly and helpful, and the room was nice.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No internet

    Stayed in May 2018

  • Reviewed: 6 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is nice

    Staff is fine

    Stayed in May 2018

  • Reviewed: 11 April 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfect room and professional services

    Stayed in April 2018

  • Reviewed: 12 November 2017

    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lighting in the room are not dim Very bright

    Lovely breakfast

    Stayed in November 2017

  • Reviewed: 13 October 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    Spa services

    Stayed in October 2017

  • Reviewed: 11 October 2017

    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Location and easy park on hotel yard

    Stayed in October 2017

  • Reviewed: 3 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    A bit pricey.

    Friendly staff, good breakfast. Close to railway station is practical.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    All are excellent

    Stayed in August 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom really good especially mirror for applying make up.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is perfect

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff are extremely friendly! The room is clean and spacious. The location is perfect.

    Stayed in July 2017

  • Reviewed: 11 July 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    A little on the bland side but clean and functional

    Proximity to train station.

    Stayed in June 2017

  • Reviewed: 5 July 2017

    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    nothing

    Convenentliy located near the Train Station.

    Stayed in July 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Her is net geen 4-sterren kwaliteit.

    De hygiene is perfect

    Stayed in May 2017

  • Reviewed: 17 May 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Just perfect

    Stayed in May 2017

  • Reviewed: 25 April 2017

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    Charging guests for car-parking facilities is a little petty.

    Really good location and excellent spa facilities.

    Stayed in April 2017

  • Reviewed: 20 April 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    a bit expensive

    it's close to the train station.

    Stayed in March 2017

  • Reviewed: 22 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    great location

    Stayed in February 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff was very nice and profesional. Excelente location I will come back to this hotel.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Some staff not as obliging as others...

    Restaurant is exceptional-rooms modern/clean with comforts you need. Location also great!

    Stayed in March 2017

  • Reviewed: 16 January 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very close to railway station

    Stayed in December 2016

  • Reviewed: 20 December 2016

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    nothing

    the wellness area was fantastic

    Stayed in December 2016

  • Reviewed: 13 December 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny bathroom

    Good location

    Stayed in December 2016

  • Reviewed: 28 November 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    SPA

    Stayed in November 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The different choice of pillows available

    Stayed in September 2016

  • Reviewed: 16 August 2016

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Advertised jacuzzis but had to pay 5 euros to use, and was just a bubble tub.

    Quiet, good location, comfortable room

    Stayed in August 2016

  • Reviewed: 15 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower to small, had to pay 5 euros for hot tub. Advertisement appeared to be part of your stay.

    Location, bed comfortable, quiet

    Stayed in August 2016

  • Reviewed: 4 August 2016

    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Maybe a bit pricey

    Great location

    Stayed in July 2016

  • Reviewed: 14 July 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms to Bahnhofstrasse might be noisy

    Comfortable place, close to old city

    Stayed in July 2016

  • Reviewed: 1 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    really noisy. Avoid room facing road. new railway station being built. Wore ear plugs.

    immaculately clean. bathrobes slippers ear plugs.

    Stayed in June 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    Access for disabled might have proved difficult.

    The room was spacious,breakfast was very good, plenty of variety and well presented.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 March 2016

    • Leisure trip
    • Couple

    Breakfast not included but instead charged at 18 euros per head. Additional cost of parking at 15 euros a day. Both of the above should be included in the price.

    Staff very friendly.

  • Reviewed: 22 March 2016

    • Leisure trip
    • Couple

    Room could be a little bigger but honestly it's absolutely no issue - there just wasn't anything really bad there

    All was quite good; spa area is really nice, especially for that kind of money. The restaurant is very good.

  • Reviewed: 21 March 2016

    • Business trip
    • Solo traveller

    No iron room or iron offered in the room. You have to pay if you want to iron and you can't iron by yourself.... Unbelievable that in 4 star hotel this can happen! The shampoo/gel shower was emtly, the pillows and the blanket are very small, the water did not flow down in the shower and was stock...

    Clean

  • Reviewed: 23 February 2016

    • Business trip
    • Solo traveller

    Arrogant and helpless staff in restaurant. Miniscule shower cabinet. Dirty looking sofa in bedroom Location too noisy, especially when your room faces the main road.

    Friendliness of staff in reception desk

  • Reviewed: 2 February 2016

    • Leisure trip
    • Group

    I had booked and paid for two Superior Twin- bedded rooms based on the accommodation illustrated on Booking.com. The photos do not represent the rooms supplied to us which were ordinary double bed rooms. We were a party of males and specifically booked the advertised 'Superior' rooms based on their depiction in the Booking.com photographs! The staff were unhelpful and not at all interested in resolving the situation. Their view was that photos in many guides, do not actually match the level of the facilities that are to be provided. This is a disgraceful attitude towards customers.

    Location

  • Reviewed: 11 January 2016

    • Leisure trip
    • Solo traveller

    The noise from the building site across the road. It went on right through the night, some days. Or started early in the morning. The double glazing was not sufficient. It would have been nice to have at least 1 English speaking channel on the TV.

    The hotel was nice and clean. Staff friendly and helpful.

  • Reviewed: 29 December 2015

    • Leisure trip
    • Couple

    Rooms facing the main street are fairly noisy especially during weekends when drunk yelling teenagers continuously walk by during the night.

    Excellent Spa facilities. Very friendly and forthcoming staff.

  • Reviewed: 14 December 2015

    • Leisure trip
    • Family with young children

    There was some noise in the night from the streets; nothing extreme but it woke us up unfortunately.

    Friendly and helpful staff, great restaurant and excellent breakfast.

  • Reviewed: 27 October 2015

    • Leisure trip
    • Group

    Only German speaking TV channels

    Nicely nested in the woods, where several pathways invite you to stroll around. Very cosy atmosphere. Large and comfortable bedrooms, some with separated lounge and small kitchen. Good fresh and bio food. Nice and helpful staff. In a word: a perfect place to cut off from busy life.

  • Reviewed: 25 August 2015

    • Leisure trip
    • Solo traveller

    Wifi was useless - Didn't see the point in bringing this up with staff, as it seemed to be a bandwidth problem. No ironing facilities (had to pay for shirts to be ironed). Location of hotel (near train station & bus stops) meant lots of miscreants hanging en route to city centre. Staff were average at best.

    Clean hotel with nice decor and features.

  • Reviewed: 23 August 2015

    • Leisure trip
    • Solo traveller

    Close to some noisy clubs (though window insulation blots this out mostly) and door to room opens outwards which is weird

    Family run, very clean guest oriented hotel with good facilities

  • Reviewed: 23 July 2015

    • Business trip
    • Solo traveller

    The pillow is too soft.

    The hotel is located within walking distance to the town centre and train station. The noise level in the area is low and good sleep in the night is achievable. There is air con in the room which I find it useful especially on hot summer days.

  • Reviewed: 31 May 2015

    • Business trip
    • Couple

    Staff were very friendly but not well versed in the city and directions. Twice we received information that was inaccurate . Perhaps more education about Munster and key locations would be helpful for all reception staff.

    Well located, comfortable and clean. Breakfast was excellent .

  • Reviewed: 8 April 2015

    • Leisure trip
    • Couple

    The hotel is ideally located next to the train station, and right at the entrance of the historical downtown of Münster. The staff was very, very friendly. They could not do more to have us happy. Breakfast was great, with very high quality products. The price/quality relation could not have been better.

  • Reviewed: 14 March 2015

    • Leisure trip
    • Couple

    Slightly noisey at night near main road. But we're used to no noise at all at home. So not too bad a problem.

    Most things. Restaurant really good. Easy walking distance to main sights. Reasonable rates.

  • Reviewed: 12 March 2015

    • Business trip
    • Group

    1) WiFi is terribly slow. (during all my stays). I was unable to: -- attend a webinar; -- Book an airplane ticket (went to Starbacks coffee in 5 min walk distance); -- Watch a TV series from iTunes; Actually even gmail work too slow in the room. WiFi coverage is not really good in room, but real problem is hotel connection speed. 2) Nor restaurant nor RoomService work during the night;

    Advantages -- Good bed -- extremely good location -- warm welcome staff -- price -- I really liked suite room;

  • Reviewed: 16 February 2016

    • Business trip
    • Solo traveller

    parking spaces limited for the size of the hotel

    location, staff and rooms.

  • Reviewed: 28 January 2016

    • Business trip
    • Solo traveller

    Fitness was a disappointment.

    Very good beds, good restaurant, very good breakfast

  • Reviewed: 12 January 2016

    • Leisure trip
    • Couple

    The bathroom must be much more bigger.

    Staff are friendly and helpful .and the Location of the Hotel.

  • Reviewed: 6 January 2016

    • Leisure trip
    • Couple

    Very good location; Nice, comfortable hotel.

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