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Reviews of Novotel Karlsruhe City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Festplatz 2, 76137 Karlsruhe, Germany

#5 of 45 hotels in Karlsruhe

Guests' Choice

Review score

Based on 1299 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    9

  • Value for money

    8.2

  • Free WiFi

    7.9

100% verified reviews

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Showing 1 - 75

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We were travelling with 2 dogs and had to pay extra but had nothing in return. I wish more hotels would give some bowls and/or dog basket, food/toy samples.

    It was clean, quiet, nicely located, very comfortable mattress and really good breakfast!

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    WiFi was slow if you don't purchase premium.

    Staff was alert and friendly. Very nice silent and clean room. Had a burger in the bar that was OK. Breakfast was excelent with good range of healthy ingredienses.

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Stuff - Poor knowledge about the transportations. They weren't helpful at all. They didn't even know where the bus stop was. They also didn't even know the bus number! We were looking for a bus stop for a while but couldn't find it so we ended up walking to the station with a big heavy suitcase. They were supposed to know the details of the transportation. Breakfast - not good. just ok...It's definitely not "fabulous breakfast" Bread was tasteless. We trusted the good reviews but we were very disappointed. Are they really 4 stars hotel? Some 2 stars do even better!

    It was clean.

    Stayed in May 2018

  • Reviewed: 24 April 2018

    • Leisure trip
    • Couple
    • Executive Queen Room
    • Stayed 3 nights

    One small pillow per person with no additional pillows available in room Car parking price of 16 euros per day Expensive food and drink (1 gin & tonic and 1 vodka & coke $32) The only alcoholic drink in mini bar was beer. Some wine would have been nice.

    Hotel was spotlessly clean in main areas and room Good location within 10 minutes walk from city centre

    Stayed in April 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The parking is not included in the price...

    The room is very comfortable, I stayed at room 550, which is in the corner and is full of windows. It was really nice.

    Stayed in April 2018

  • Reviewed: 5 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    The temperature in the room was a bit too high and I did not find a way to take it down. The air-con did not seem to work as I expected, but maybe I just operated it wrong. Anyway, it was not a huge problem.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Missed having my room cleaned a few times because I need to put the "Do not disturn" sign on the door for a couple hours in the afternoon to take a nap. As soon as I leave for breakfast I put the "Clean room" sign out and housekeeking walks back and forth for 6 or more hours past the sign ignoring it.

    Staff and location

    Stayed in April 2018

  • Reviewed: 26 February 2018

    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    We got a room with plenty of dust. It seems that it was closed for a long period of time, as the smell inside was not very pleasant. They offered afterwards a cleaner and allergy-friendly room.

    Staff

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    The room was quite hot when I arrived, so I had to turn down the heater and turn on the fan - but I like things cool. There's not much I didn't like about my stay here.

    The hotel lobby was very inviting and so were the staff. The room was huge and I was able to take advantage of the bathtub! The thing I liked most about this hotel is that the bed was long. I am 197 cm and my feet didn't hang off the edge! Mini bar was reasonably priced and the extra touches like the water boiler and toiletries was nice.

    Stayed in February 2018

  • Reviewed: 9 January 2018

    • Group
    • Standard Queen Room
    • Stayed 1 night

    Parking was expensive. The internet was not working and there was not compensation.

    The breakfast was delicious. The room was very comfortable and the interior was nice.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Business trip
    • Couple
    • Executive Queen Room
    • Stayed 1 night

    No internet - they failed to inform us before we got to the room that this was the case. The actual rooms are really not all that, nasty wall paper, poor A/C and uncomfy beds. Everything felt overpriced including breakfast for 19e per person. No double duvets? Really? We were not happy and would not return. Premier inn is FAR better.

    Breakfast was good but expensive.

    Stayed in January 2018

  • Reviewed: 1 December 2017

    • Business trip
    • Couple
    • Executive Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Sorry for the other Hotels but This Hotel must be the Standard for Every 4 Star hotel

    Just exzellent!!!!! Perfect Business Hotel. Perfect and friendly Stuff in Every Area from the Hotel. Compliment to the Management. I Spend Every year more then 60 days in Hotels with category 3,4 and 5 Stars. This hotel was the best where i went since years. Thanks to the Crew who made this happen Tom Frumaco Germany

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    They lied to me about the room being quiet. They have building work going on. If I had time, I’d ask for a refund. The reception service was not very pleasant.

    The bed was comfortable. They had excellent curtains. They give good fresh free apples. The architecture of the atrium is good.

    Stayed in October 2017

  • Reviewed: 13 October 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    The "FREE WIFI" advertized was good enough to watch low resolution youtube. For 150 € per night I was expecting something better than 50kb/s... I prefered using my mobile data connection rather than paying 7€ per day... This is 2017.

    Stayed in October 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Breakfast is expensive. Other hotels are available for equivalent room price including the breakfast. In this hotel the price for breakfast was 50% of the cost of the room.

    Stayed in August 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Couple
    • Executive Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Garage had very strong smell of urine and there was an additional €16 charge for this. The town is run down and looks like lots of construction work in progress but it was like this 3 year ago and is worse rather than better. Very poor location. Mini bar free but only had two beers rest was water. Charges at bar outrageous. The bedding was fine but towels looked like they had been washed at least 100 times more than they should have been and were no longer white but gray. I visited this hotel some 3/4 years ago and expected area to have greatly improved instead it was worse. And had to pay additional €16 for parking in the public toilet.

    Room was modern and spacious

    Stayed in August 2017

  • Reviewed: 12 June 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    This was a very nice, functional hotel. The only negative was the length of the queue at reception.

    Fantastic breakfast, we were able to eat outside given the lovely weather. Very comfortable, quiet room with reasonable WiFi. Short walk to the Zoo and the main bar and restaurant areas.

    Stayed in June 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Although the Hotel is situated in the middle of the City and within walking distance to the Ettlinger Tor Shopping Mall it is quiet and comfortable. The selection at the breakfast buffet was excellent and we found all required amenities in the room.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night

    It was difficult to find the hotel entrance by construction in front of the hotel. The room was too hot due to air conditioner failure.

    Very clean. Superb breakfast.

    Stayed in April 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    World's flattest and smallest pillow, which made sleeping difficult. The receptionist also tried to sell us a visiter discount card for about triple the usual price! And provided wrong information on the validity. As it did not sound right, we asked to cancel and get a refund. Please train your staff properly on offers!

    Location was great. Clean, quiet (despite construction).

    Stayed in April 2017

  • Reviewed: 15 March 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    WiFi wasn't working on second floor. Breakfast is good but too expensive (€19).

    Overall it was great, the room was good and the bed was very nice. The staff was very welcoming and ready to help when necessary.

    Stayed in March 2017

  • Reviewed: 26 January 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Still these hotels that claim environmental responsibility are not looking at reducing animal products. A full vegan breakfast should be standard. Not enough bar staff at 20h00.

    Easy check in and check out. Adequate desk staff, Bar and restaurant folk really nice, even when stressed.

    Stayed in January 2017

  • Reviewed: 15 January 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights

    The restaurant menu had some discrepancies in English and German versions (failing to point out a mushroom soup also included meat). The gym is good, but could use some new treadmills.

    The rooms are very good and spacious. There is always a bowl of fruit at the reception and breakfast is excellent. The hotel is not located directly in the centre, but it's near the railway station (by taxi), and has a tram station at 2 mn walking distance.

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    The surroundings are completely taken by building works. This is not the hotel's fault but it made moving around a little bit difficult.

    Food in the restaurant is gorgeous. There is a small area for little children at the reception hall that is quite handy, it helped us a lot. The room was beautiful and modern.

    Stayed in December 2016

  • Reviewed: 27 December 2016

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Only one pillow which was very flat had to ask for extra. Breakfast not worth 19.00pp was very basic, bread was stale, eggs made to order but were quite bland Didn't bother on the second morning Kettle was provided but no cups only 2 paper cups which were not replaced on second day, had to use glasses for tea Bath wasn't very clean had to wash it before taking a shower The noise from rooms above was quite loud with people constantly walking (no sound proofing)

    Room very nice Staff very friendly and helpful Rooms cleaned daily Clean hotel and rooms Kettle in room.

    Stayed in December 2016

  • Reviewed: 24 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Hot water in shower not available without glitches in the morning. Small TV.

    Clean, functional and well designed. All facilities I expected in such a hotel.

    Stayed in December 2016

  • Reviewed: 25 October 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    There was a problem with the heating system in all 4 rooms. they moved us to other rooms but it was the same problem. Extra warmers were allready taken by other guests...

    Stayed in October 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was really uncomfortable extremely soft... or estremely old?. The pillow were for kids (I guess 40x40 cm. )I asked one additional but I got again a pillow for kids. Wifi was extremely slow. Breakfast poor for people with lactose problem.

    Stayed in October 2016

  • Reviewed: 6 October 2016

    • Leisure trip
    • Group
    • Executive Queen Room
    • Stayed 2 nights

    The ongoing subway construction is an issue. While obviously not the hotel's fault, it was extremely challenging getting to/from the location.

    We really enjoyed our stay here - the staff, room, restaurant and price were all great.

    Stayed in September 2016

  • Reviewed: 20 September 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    It is a little on the pricey side but you do get what you pay for just bite the bullet

    We have stayed at this hotel a number of times on our return journey from the Austrian Tyrol. The Rooms and facilities are first class and the hotel is truly pet friendly with access in all areas. We have considered other hotels in Karlsruhe but this one just suits us

    Stayed in September 2016

  • Reviewed: 1 September 2016

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    They do not have Irons and boards delivered to room, so you need to use an ironing room which is not so convenient .

    Nice hotel at a good location. Nothing special. Small size TV. good breakfast .

    Stayed in August 2016

  • Reviewed: 23 August 2016

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Great and central location, we walked everywhere in town. Exceptionally friendly, polite and helpful staff! Very comfortable bed .. on the soft side but I like that!

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    too bad the parking adds up another 16 euros a day

    Great stay, as always... Fantastic weather outside for having a lavish breakfast on the terrace... Baby cot ready upon arrival even though it was a late request...

    Stayed in August 2016

  • Reviewed: 7 August 2016

    • Leisure trip
    • Family with older children
    • Executive Queen Room
    • Stayed 1 night

    Bed was too soft for two people (both rooms we had), the sound proofing needs a boost and and wifi is not at all easy to use. The hotel is handy for the exhibition centre but not for much else.

    Solid, decent hotel with a pretty good breakfast. The executive room nice and roomy.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The AC was really mild in the beginning but caught up in a few hours.

    I liked the demeanour of the staff. Really friendly and warm. The breakfast was good too.

    Stayed in July 2016

  • Reviewed: 29 May 2018

    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night

    Very professional staff, great sauna and good restaurant

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Would like food to be available a little later in the bar

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Good value for money, not in the very center but still close to it. The breakfast was great !

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and felt very comfortable

    Stayed in April 2018

  • Reviewed: 1 May 2018

    • Business trip
    • Solo traveller
    • Executive Queen Room
    • Stayed 1 night

    Breakfast was OUTSTANDING...

    Stayed in April 2018

  • Reviewed: 9 April 2018

    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights

    Good hotel, close to the center of Karlsruhe, nice breakfast.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Gorgeous Hotel.....the place to stay in Karlsruhe ✌

    Stayed in March 2018

  • Reviewed: 10 February 2018

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    very nice place.

    Stayed in February 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Free drinking water should be provided

    Big and quiet, room, good location, facilities

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    the pillows... too soft

    Location, Business Hotel with all facilities you require at a business trip.

    Stayed in January 2018

  • Reviewed: 16 January 2018

    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night

    Internet breakdown

    Everything was good. Except for the breakdown of internet ... Very friendly reception staff, thanks to Ms. Carolin Schultz.

    Stayed in January 2018

  • Reviewed: 31 December 2017

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A quite vintage design and sound.

    The view is superb!

    Stayed in December 2017

  • Reviewed: 24 November 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Climate control in my room was broken

    Nice quality rooms!

    Stayed in November 2017

  • Reviewed: 14 November 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Great sauna!

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It's clean and quite

    Stayed in November 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The access

    Stayed in October 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Overall is good hotel and friendly staff Recommend for family

    Stayed in August 2017

  • Reviewed: 24 August 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Will be good when they finish subway building works.

    Stayed in August 2017

  • Reviewed: 19 August 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Good sized and well equipped rooms a great restaurant and helpful staff

    Stayed in August 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Perfect as always! Good value for money upgrade to business room!

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything was good

    Stayed in June 2017

  • Reviewed: 16 June 2017

    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping about 9:00? Too soon! Parking could be cheaper.

    Perfect location, friendly receptionist, comfy bed

    Stayed in May 2017

  • Reviewed: 16 June 2017

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    A very nice hotel. Friendly staff, super room and very good Breakfast.

    Stayed in May 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No toothbrush and slippers in the room

    Comfortable bed, good breakfast

    Stayed in May 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    A lovely hotel very convenient to the Schloss.

    Stayed in May 2017

  • Reviewed: 16 May 2017

    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad internet connection

    Stayed in May 2017

  • Reviewed: 8 May 2017

    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    Great place to stay for business

    Stayed in April 2017

  • Reviewed: 12 April 2017

    • Business trip
    • Group
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Stayed in April 2017

  • Reviewed: 29 March 2017

    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Comparatively low value for money when taking competitor pricing into account

    Stayed in March 2017

  • Reviewed: 16 March 2017

    • Business trip
    • Solo traveller
    • Executive Queen Room
    • Stayed 1 night

    A bit boring hotel

    Nice breakfast

    Stayed in March 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Couple
    • Executive Queen Room
    • Stayed 1 night

    The bed mattress could be more comfortable.

    Stayed in February 2017

  • Reviewed: 6 January 2017

    • Business trip
    • Solo traveller
    • Executive Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Not a queen bid but tow single bids and tow sheets moved together and easily move out!!!

    Staff are very very welcoming

    Stayed in January 2017

  • Reviewed: 5 January 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Not super clean

    Spa area

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was very cold in the room.

    Stayed in January 2017

  • Reviewed: 1 January 2017

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Great location with very good amenities. The sauna area was very good and the staff were very good in letting me have a late checkout.

    Stayed in December 2016

  • Reviewed: 21 December 2016

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Great service, nice upgrades.

    Stayed in December 2016

  • Reviewed: 1 November 2016

    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Pricey parking.

    Competent hotel without particular charm. Decent room-service food.

    Stayed in October 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room

    Interior was good, but room was bit smaller.

    Stayed in October 2016

  • Reviewed: 29 September 2016

    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean room. Close to the train station.

    Stayed in September 2016

  • Reviewed: 22 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Duvets are tiny (too small). Pillows too small

    Great location and staff. Nice gym facilities

    Stayed in September 2016

Showing 1 - 75

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