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Reviews of Hotel Mack This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Mozartstraße 14, 68161 Mannheim, Germany

#14 of 45 hotels in Mannheim

Guests' Choice

Review score

Based on 298 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    9

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 - 17

  • Reviewed: 25 August 2018

    9.2
    pleasant and convenient
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Very nice family-owned feel hotel, convenient for my business trip location, not far from the centre but on a quiet street with several interesting buildings. The hotel itself has a very interesting history which I managed to read through in the folder provided in the room. I had everything I needed and the room was super clean. I will for sure stay here again during my next trip.

    Stayed in August 2018

  • Reviewed: 8 June 2018

    6.3
    Comfortable bed
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Booked a junior suite at a fairly high price, everything in the city was booked. Upon checking in I was not given a suite, and the next morning was told that I was given a 'better' room that was 30qm smaller, at a 10€ discount. Was never given an option to change, and would have much preferred the larger room.

    Comfortable bed

    Stayed in June 2018

  • Reviewed: 9 May 2018

    7.5
    The staff was really friendly.
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room had pretty old furniture, heavy curtains. It was a problem because of my dust allergy.

    The staff was really friendly. The breakfast was also nice.

    Stayed in April 2018

  • Reviewed: 5 December 2017

    10
    Breakfast was varied and fresh.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Wifi was not free, public transportation was not super close, but the Christmas market was within a 15 minute walk which was fine.

    Breakfast was varied and fresh. Rooms were big and well thought out. Staff was helpful and spoke great English. Neighborhood felt safe.

    Stayed in December 2017

  • Reviewed: 25 August 2017

    10
    Excellent accomodation! Top service!
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly service orientated reception; friendly breakfast service; very good breakfast; accomodating; highly recommendable; good location; close by centrum

    Stayed in August 2017

  • Reviewed: 22 May 2017

    6.3
    A pleasant night, conveniently situated for the purpose.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Some of the bathroom accessories didn't work or weren't properly secured. One member of the reception staff was a bit frosty.

    The hotel was clean and tidy.

    Stayed in May 2017

  • Reviewed: 11 May 2017

    6.7
    A bit expensive.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    Television channel availability poor unless German, breakfast table short of warm ingredients because of poor planning, personal occasionally uninterested of guests.

    Bathroom and room, plenty of space and clean.

    Stayed in May 2017

  • Reviewed: 23 July 2018

    10
    Friendly staff, very clean and comfortable.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, very clean and comfortable.

    Stayed in July 2018

  • Reviewed: 23 April 2018

    7.5
    good receptionist
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights

    few choices at breakfast. no enough food actually.

    good receptionist

    Stayed in April 2018

  • Reviewed: 25 November 2017

    8.3
    - Nicely located hotel
    • Business trip
    • Couple
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    -WiFi connection not good - small rooms (but single occupancy)

    - Nicely located hotel - friendly staff

    Stayed in November 2017

  • Reviewed: 27 August 2017

    10
    Very nice beds, beautiful rooms and nice staff.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice beds, beautiful rooms and nice staff. We went here for our honeymoon and loved it.

    Stayed in August 2017

  • Reviewed: 2 July 2017

    6.3
    It is not a luxurious property. cant say Wow.
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights

    WASH ROOM

    BED ROOM

    Stayed in June 2017

  • Reviewed: 8 April 2017

    10
    A lovely hotel, with loads of charm
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Has a lovely feel, and oozes charm! Stunning

    Stayed in April 2017

  • Reviewed: 21 November 2016

    6.3
    Wifi, Breakfast, toilet
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi, Breakfast, toilet

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 December 2015

    7.9
    The room was a decent size.
    • Leisure trip
    • Solo traveller

    A little on the pricy side. One of the receptionists is a little "frosty". The main shower head in my room badly needs either replacing or some severe cleaning as only 3 of the holes worked. You have to leave your room key at the desk when exiting and there is no security check when you pick it back up.

    The room was a decent size. The location is great, 7min walk to christmas market/city centre 15-20 mins walk from the train station. There is a nice park nearby. Wifi worked well.

  • Reviewed: 27 January 2015

    7.5
    Central location, but quiet room (facing backyard).
    • Leisure trip
    • Solo traveller

    While breakfast was included in room price, I had to pay an extra 1.80 Euro for getting an espresso.

    Central location, but quiet room (facing backyard). Friendly staff. Rich breakfast buffet. Fair price.

  • Reviewed: 11 May 2015

    7.1
    The location was good.
    • Business trip
    • Solo traveller

    Wifi had problems

    The location was good..

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 17

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