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Reviews of Hotel Mack This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Mozartstraße 14, 68161 Mannheim, Germany

#12 of 38 hotels in Mannheim

Guests' Choice

Review Score

Based on 281 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    8.1

  • Free WiFi

    8.6

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Showing 1 - 16

  • Reviewed: June 8, 2018

    6.3
    Comfortable bed
    • Business trip
    • Solo traveler
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Booked a junior suite at a fairly high price, everything in the city was booked. Upon checking in I was not given a suite, and the next morning was told that I was given a 'better' room that was 30qm smaller, at a 10€ discount. Was never given an option to change, and would have much preferred the larger room.

    Comfortable bed

    Stayed in June 2018

  • Reviewed: May 9, 2018

    7.5
    The staff was really friendly.
    • Solo traveler
    • Comfort Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room had pretty old furniture, heavy curtains. It was a problem because of my dust allergy.

    The staff was really friendly. The breakfast was also nice.

    Stayed in April 2018

  • Reviewed: December 5, 2017

    10
    Breakfast was varied and fresh.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Wifi was not free, public transportation was not super close, but the Christmas market was within a 15 minute walk which was fine.

    Breakfast was varied and fresh. Rooms were big and well thought out. Staff was helpful and spoke great English. Neighborhood felt safe.

    Stayed in December 2017

  • Reviewed: August 25, 2017

    10
    Excellent accomodation! Top service!
    • Business trip
    • Solo traveler
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly service orientated reception; friendly breakfast service; very good breakfast; accomodating; highly recommendable; good location; close by centrum

    Stayed in August 2017

  • Reviewed: May 22, 2017

    6.3
    A pleasant night, conveniently situated for the purpose.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Some of the bathroom accessories didn't work or weren't properly secured. One member of the reception staff was a bit frosty.

    The hotel was clean and tidy.

    Stayed in May 2017

  • Reviewed: May 11, 2017

    6.7
    A bit expensive.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    Television channel availability poor unless German, breakfast table short of warm ingredients because of poor planning, personal occasionally uninterested of guests.

    Bathroom and room, plenty of space and clean.

    Stayed in May 2017

  • Reviewed: April 23, 2018

    7.5
    good receptionist
    • Business trip
    • Solo traveler
    • Comfort Single Room
    • Stayed 3 nights

    few choices at breakfast. no enough food actually.

    good receptionist

    Stayed in April 2018

  • Reviewed: November 25, 2017

    8.3
    - Nicely located hotel
    • Business trip
    • Couple
    • Comfort Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    -WiFi connection not good - small rooms (but single occupancy)

    - Nicely located hotel - friendly staff

    Stayed in November 2017

  • Reviewed: August 27, 2017

    10
    Very nice beds, beautiful rooms and nice staff.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice beds, beautiful rooms and nice staff. We went here for our honeymoon and loved it.

    Stayed in August 2017

  • Reviewed: July 2, 2017

    6.3
    It is not a luxurious property. cant say Wow.
    • Business trip
    • Solo traveler
    • Comfort Double Room
    • Stayed 3 nights

    WASH ROOM

    BED ROOM

    Stayed in June 2017

  • Reviewed: April 8, 2017

    10
    A lovely hotel, with loads of charm
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Has a lovely feel, and oozes charm! Stunning

    Stayed in April 2017

  • Reviewed: November 21, 2016

    6.3
    Wifi, Breakfast, toilet
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wifi, Breakfast, toilet

    Stayed in November 2016

  • Reviewed: August 4, 2016

    7.5
    Simple but nice
    • Business trip
    • Solo traveler
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not very modern

    Friendly staff

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: December 11, 2015

    7.9
    The room was a decent size.
    • Leisure trip
    • Solo traveler

    A little on the pricy side. One of the receptionists is a little "frosty". The main shower head in my room badly needs either replacing or some severe cleaning as only 3 of the holes worked. You have to leave your room key at the desk when exiting and there is no security check when you pick it back up.

    The room was a decent size. The location is great, 7min walk to christmas market/city centre 15-20 mins walk from the train station. There is a nice park nearby. Wifi worked well.

  • Reviewed: January 27, 2015

    7.5
    Central location, but quiet room (facing backyard).
    • Leisure trip
    • Solo traveler

    While breakfast was included in room price, I had to pay an extra 1.80 Euro for getting an espresso.

    Central location, but quiet room (facing backyard). Friendly staff. Rich breakfast buffet. Fair price.

  • Reviewed: May 11, 2015

    7.1
    The location was good.
    • Business trip
    • Solo traveler

    Wifi had problems

    The location was good..

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 16

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