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Reviews of Marstall Apartmenthaus Kassel

Graben 14, Mitte, 34117 Kassel, Germany

#26 of 31 B&Bs and inns in Kassel

Guests' Choice

Review Score

Based on 110 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    7.2

  • Staff

    7.4

  • Value for money

    7.8

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 7, 2025

    6.0
    More like a hostel than an apartment, decent location
    • Leisure trip
    • Solo traveler
    • Apartment
    • Stayed 2 nights

    The photos show the place at its absolute best - it is a lot more tired than this now, and it wasn't as clean (the bathroom wasn't cleaned during my 2 night stay). The system for arrival was a little confused (I was told the key would be in the room door, when I asked which room, I was told "1 ... or 3 or 5"). The bathroom (with toilet and shower in a single room) is shared between 5 rooms, which could be up to 10 people using one room.

    The location is good for the tram and to get to the city centre and there are some nice restaurants. The wifi was very good.

    Stayed in August 2025

  • Reviewed: December 30, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Ok

    Wa nice

    Stayed in December 2024

  • Reviewed: November 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Neatness

    Stayed in November 2024

  • Reviewed: August 17, 2024

    6.0
    Overall nice stay
    • Leisure trip
    • Group
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in was very confusing, no information given on how to enter, not just for us but everyone else that also checked in. Shared bathroom that became dirty quickly. Would be better with shelves rather than drawers.

    Comfortable beds and the kitchen made it easy to make breakfast. Nice to have own fridge in the room and the furniture in there.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    6.0
    Services are really low for the price
    • Leisure trip
    • Couple
    • Double Room with Shared Toilet
    • Stayed 1 night
    • Submitted from a mobile device

    Several bad points : - There is no hot water so you have to like cold shower (I'm not that much into that and I like to have mid temperature water) - There is only one bathroom for the 5 rooms of the floor, with the toilets inside the bathroom, which means when someone is showering no one can go to the Toilet. And they could be up to 10 people in the floor, so it's a bit annoying. Because there is no mirror or sink (lavabo) in the room, then people need to go to the bathroom for everything like makeup, brushing your teeth,... So it's busy. - In the morning, someone of the staff came into our room without knocking just opening the door without asking. We were actually having personnal moment with my boyfriend, we were naked, and it has made us very uncomfortable (note that it wasn't check out time yet). When my boyfriend came out of the room to tell it's not ok, she didn't even excuse for coming in our intimacy. Overall I think the price is expensive for what it is ; an old appartment transformed in an hostel with the minimum investment (not even a transformation of the bathroom that is suitable for a family but definitely not for an hostel).

    It's new and clean, the room was big with a fridge.

    Stayed in July 2024

  • Reviewed: July 6, 2024

    6.0
    Good
    • Business trip
    • Travelers with friends
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot water stopped while I was taking a shower and didn't come back on. It was a bad experience.

    The treatment was good and the cleanliness was obvious.

    Stayed in July 2024

  • Reviewed: May 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    It was a short stay but it was nice. The room was big and had everything needed.

    Stayed in May 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    Loud neighbour

    Stayed in March 2024

  • Reviewed: October 28, 2023

    8.0
    Perfect for one night just for sleeping
    • Business trip
    • Couple
    • Double Room with Shared Toilet
    • Stayed 1 night
    • Submitted from a mobile device

    It was very noisy on the hallways and you could hear everything from the other rooms. But it’s definitely value for your money with this price!

    The location was perfect and the rooms were extremely clean. We missed our last train home that night so we needed a place to stay. The place was affordable and beds were comfortable.

    Stayed in August 2023

  • Reviewed: September 24, 2023

    8.0
    Affordable, Confortable and Home apartment feeling.
    • Leisure trip
    • Travelers with friends
    • Double Room with Shared Toilet
    • Stayed 1 night
    • Submitted from a mobile device

    1. Normally you should share the bathroom with some other rooms, if there are some more people taking a shower you will need to wait, in my case was pretty fine I did not need to wait. 2. Check in was a bit confusing as you don’t even know how enter in the hotel, the principal door looks close but it’s not locked so basically you just need to open it, also you don’t really know where is the staff, we checked some floors and in the second floor found a ring-bell and try, there was the friendly hotel guy who let us know where was our room.

    1. It was a really affordable price for one night. 2. You don’t feel the pressure of the staff as it is just one person who manage it and was friendly. 3. You don’t need to keep on mind too much Hotel rules as it looks like an Airbnb apartment. 4. Staff can speak in English without any problem. 5. The location is pretty good, near of it is the city center.

    Stayed in September 2023

  • Reviewed: August 5, 2023

    6.0
    The room is good but the toilet is not. You will not see any staff during your stay.
    • Business trip
    • Group
    • Economy Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The shared Toilet was not always clean! The water fir the wc is not always available.

    The location is good, but if you have a car you will not find a free parking.

    Stayed in August 2023

  • Reviewed: May 11, 2023

    6.0
    Good
    • Leisure trip
    • Solo traveler
    • Apartment
    • Stayed 4 nights

    It took me some time to locate the entrance to the appartments section of the building

    Good location, very close to tram stations. Less than 10 min. walk to the city center. 5 min. walk and you get a lovely view of the Fulda river

    Stayed in April 2023

  • Reviewed: April 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom is just :( … the “shower place” is inconvenient , water on the floors, shower curtain sticks to you. hot water had some issues.

    location is good, everything is near. the appartment is nice , cozy, warm and clean

    Stayed in April 2023

  • Reviewed: December 23, 2022

    7.0
    Good value for money stay near the Centre of Kassel
    • Leisure trip
    • Solo traveler
    • Apartment
    • Stayed 2 nights

    There is really not much to put on the "negative" side - so, what follows is complaining on a very high level. First - since there is an open kitchen in the property, there was a very slight cooking smell throughout the room. Secondly - the bathroom has a motion sensor activated light ... never seen something like that before and it could happen that suddenly one does stand/sit in the dark ;-) But as I said - for the price charged these were of no real concern for me.

    The apartment is very conveniently located in the city of Kassel. Moving in and getting in touch with the property was easy and the owner was helpful and always reachable when called. The apartment itself was clean, the bed comfortable. Heating worked fine and the bathroom/shower was ok for the price.

    Stayed in December 2022

  • Reviewed: November 21, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Toilet
    • Stayed 2 nights
    • Submitted from a mobile device

    I got a room an the last floor, Room ok clean but was really cold the first night as the heating wasn't working and i couldn't call anyone there and was a verry cold room and thinking was more colder then outside 😔 Disappointed about the room and the heating 😕

    Was a good location closer to the center and that's a great advantage

    Stayed in November 2022

  • Reviewed: September 24, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Apartment
    • Stayed 1 night

    Heating didn't work while outside it was only 12 degrees. No portable heater available event upon request.

    Apartment in good location, walking distance to the centre. Room was clean and spacious enough. Bathroom a bit small.

    Stayed in September 2022

  • Reviewed: September 11, 2022

    8.0
    Everything we needed, nice and helpful staff.
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything we needed. Very nice and helpful staff. Comfortable beds. Clean.

    Stayed in September 2022

  • Reviewed: July 25, 2025

    1.0
    A disgraceful and stressful experience caused by a completely irresponsible host
    • Leisure trip
    • Group
    • Double Room with Shared Toilet
    • Stayed 1 night

    We arrived at 9 PM to a fully paid and confirmed booking, only to be told via intercom that the apartment had already been given to someone else — and shockingly, the host claimed it wasn't his fault but Booking.com's. No one greeted us, no help was offered, and we were basically kicked to the street with the advice to "just cancel and find something else." It was late, on a Saturday, in an unfamiliar city. The host was completely unreachable afterward and showed no responsibility or professionalism whatsoever.

    The only positive aspect of this nightmare was the quick and professional response from Booking.com customer support, who managed to find us a last-minute replacement accommodation late in the evening.

    Stayed in July 2025

  • Reviewed: May 23, 2025

    10
    Exceptional
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There is ,

    Everything

    Stayed in May 2025

  • Reviewed: January 5, 2025

    2.0
    Total nightmare staying here
    • Business trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    No reception or anything. It is an issue checking in. The ower replies late to sms and does not receive calls. No instructions given during the booking. The rooms without bath are on the 3rd floor with a narrow and steep stair. The lights on the corridor have a movement sensor with timer around 10 seconds. Which is aweful. The kitchen does not have proper cutlery or dishes for cooking. The main issue is heating. The owner manipulated the heating to make it as low as possible. Always had to wear winter jacket, warm socks and warm pants even inside the room. Avoid this place during the winter, it is same as staying outside. The toilet heating is disabled. So you would have to poo in the cold and also shower has issue with warm water. In the middle of shower cold water will start coming. Probably the water heater has timer or flow sensor. The ower just wants to make money without providing adequate facilities for the guests.

    The room is adequate with fridge. The cleaning staff regularly cleans the room. There is adequate arrangement for cooking.

    Stayed in December 2024

  • Reviewed: January 2, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room with Shared Toilet
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was TOO COLD 🥶.. even with the heater on at the maximum, the room was just too cold, even with the blanket, we couldn't sleep well. The heater is too small for the room and heat not circulating very well... We had to check out very early because, the cold has already affected us negatively.

    The environment is nice, the room is spacious and clean, so also the toilet and the small kitchen too.. everywhere is clean including the long curvy stairs.. everywhere is clean and very neat.. the bed is also comfortable

    Stayed in January 2025

  • Reviewed: January 1, 2025

    5.0
    Fair
    • Leisure trip
    • Group
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night

    Heaters in the room don't work properly and temperature in bathroom showers cant be controlled. It comes either too hot water or too cold water.

    Room and bathroom was clean and spacious.

    Stayed in December 2024

  • Reviewed: December 24, 2024

    10
    Very satisfied
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    -Clean -The staff is great -The place is quiet

    I will definitely go back there, you get what you pay for! I recommend it!

    Stayed in December 2024

  • Reviewed: December 21, 2024

    2.0
    Clean and good location but NO HOT WATER.
    • Business trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    NOT ONLY THE WATER WAS DRIPPING FROM THE SHOWER HEAD (so it was impossible to take a shower) THERE WAS NO HOT WATER!!! THE WATER WAS ICE COLD SO IT WAS NOT POSSIBLE TO TAKE A SHOWER

    We accidentaly booked room with shared bathroom and shower. We had our own room with two beds, the room was clean and cosy. Right next to the market and city square.

    Stayed in December 2024

Showing 1 - 25

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