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Reviews of Mercure Hotel Saarbrücken City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hafenstrasse 8, 66111 Saarbrücken, Germany

#21 of 61 hotels in Saarbrücken

Guests' Choice

Review score

Based on 607 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    9

  • Facilities

    8

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    7.5

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Showing 1 - 66

  • Reviewed: 18 September 2018

    7.5
    Excellent location.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Coffee at breakfast wasn't so great. I should have ordered a cappuccino.

    Excellent location. Four star prices. Three star service. I often stay in Saarbrucken but had decided to push the boat and my budget out for this trip to see what it should be like. The answer is, for twice the price, not much better. - The towels in the room are in the cupboard, not in the bathroom. - The coffee at breakfast is poor. - The bar in the evening wasn't open (though the restaurant was). But I could park easily and at no additional cost. I may not go back again in a hurry, but if I was coming in on business not knowing where to stay then I would pick it.

    Stayed in September 2018

  • Reviewed: 25 April 2018

    9.6
    A wonderful evening with great food
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing. it was a great night's stay

    This is a very good example of a Mercure in a city centre. The food was superb; the chef provided a special dinner dish for my wife, with fresh green Asparagus. We were able to park immediately outside the entrance.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    9.6
    Great location, great amenities and great staff.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Free Wi-Fi was limited to 2mbps and faster one cost more than on my flight.

    Great location, great amenities and great staff. Breakfast was excellent as well.

    Stayed in April 2018

  • Reviewed: 27 November 2017

    6.7
    Good hotel with not trained staff.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I came early at 12:00 they dont have any room ready for me but other people came in front of me they get there room. The staff nook the door at 10:00 AM they want to clean our room !!! The reception woman hold money om my card 2 times.

    Cleanest room with good location

    Stayed in November 2017

  • Reviewed: 18 October 2017

    9.2
    Convenient, good value, well-staffed and centrally located hotel.
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 4 nights

    The interiors could use an up-date, and the only small problem was that the shower door leaked.

    Very nice breakfast buffet and attentive dining room and desk staff. Beds were comfortable and housekeeping did well. Plenty of storage space and a safe at the front desk were pluses.

    Stayed in October 2017

  • Reviewed: 6 October 2017

    9.6
    Nice to visit . . . . for a short time
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    A lovely, modern hotel but we felt it was directed more towards business than holiday people. Hard, really, to put finger on it. Not the place for comfortable, scruffy jeans and travelling clothes ;-((

    Very friendly and efficient, multi-lingual staff. Large, multi-floor hotel with large, standard hotel layout bedrooms and excellent sound-proofing. Everywhere clean, neat and tidy. Beds large and comfortable. Hotel located just off the city centre, so walking into city is only 3-5 minutes . . . 5-6 minutes straight and downhill from the Railway Station. Safe, secure parking under the hotel. We can't comment on the restaurant and meals since we did not eat in the hotel . . . too many distractions nearby.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    9.2
    We enjoyed our stay, and would stay again if we were in the area.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Free on-site parking would be a great add-on.

    Easy to find, as we were over-nighting on the way to Germany from France. Staff were helpful, and the room was very comfortable. We enjoyed a drink on their outside patio, but did not have dinner.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    10
    An exceptional hotel
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Wireless connection is weak in the rooms but elsewhere it is fine

    The hotel is very comfortable, clean and quiet. The staff are very polite and kind - always there to help. The room service is excellent, the room was always shining and clean. The location is extraordinary close to everything ( the mall, shopping streets and to the river with its lovely prominade) the breakfast has many elections and for a good price. Also the daily parking is for a good price. The staff as i said before are always smiling and helpful. To sum up, the best hotel in Saarbrücken.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.5
    Tired, but comfortable.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Undergoing renovation, half of hotel covered in scaffolding. Bar not open. Rooms not as up to date as other Mercures we've stayed in. Breakfast 17 Euros per person!

    Location. Secure underground parking. Breakfast pricey, but good selection.

    Stayed in July 2017

  • Reviewed: 16 June 2017

    8.3
    The renovated rooms are very comfortable and quiet.
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Could open the window only very little.

    The renovated rooms are very comfortable and quiet. Great location. The hotel is very close to the railway Station. Also, it is not a Long walk to a wide variety of Restaurants and bars. The waterfront view is nice.

    Stayed in June 2017

  • Reviewed: 14 May 2017

    6.7
    Good breakfast and location but very problematic Wi-Fi and parking.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    WI-FI was not working. Stayed 4 nights, 2 of them were problematic with wi-fi. One night I even didnt had any connection. You simply cannot connect to network (even to paid one). This hotel chain is selling a so called "premium wi-fi", and the free wi-fi they provide literally is crap. It takes 10 minutes for a 30 second instagram video to load. Hotel staff doesnt have a solution for it because it is a chain hotel. They cannot be agile with solutions. Hotel has a parking garage that can accommodate 15-20 cars. When this place is full, they tell you to park inside a private parking garage which is half a mile away from the hotel. So if you would carry 2 big suitcases, this would be a torture for you. Price for parking was higher than Germany average for overnight parking both in hotels underground parking and private parking garage.

    Location and breakfast was good.

    Stayed in May 2017

  • Reviewed: 21 March 2017

    5.4
    Way too loud
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The room was extremely noisy, facing the highway. It was like the cars were going through your room. If you need to get a good night's sleep, don't go to this hotel.

    Stayed in March 2017

  • Reviewed: 18 March 2017

    5.8
    Overnight only.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tragic Wi-Fi connection. Emails only, interrupted. Ni browsing at all. Lack of hotel parking place. Necessity to park on public parking nearby. €16/day

    Proximity to the city centre. River bank walk.

    Stayed in March 2017

  • Reviewed: 24 December 2016

    8.8
    pleasant overnight stay with nice classic german breakfast.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    that we got a room that smells after tobaco. We asked for change of course.

    they changed room with one that did not smell after tobako. They fixed the issue right away without any discussion.

    Stayed in December 2016

  • Reviewed: 10 October 2018

    9.6
    Wonderful hotel
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    That I couldn’t stay longer

    Everything

    Stayed in October 2018

  • Reviewed: 20 September 2018

    7.5
    Location in city center
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Limited services in facility.

    Location in city center

    Stayed in September 2018

  • Reviewed: 25 August 2018

    9.2
    location
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    old style

    location

    Stayed in August 2018

  • Reviewed: 9 August 2018

    6.3
    Limited hotel with good location
    • Business trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Limited facility

    Location

    Stayed in August 2018

  • Reviewed: 29 July 2018

    9.2
    Short but relaxing
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception and tea maker in room after late arrival

    Stayed in July 2018

  • Reviewed: 25 July 2018

    6.7
    great location direct on riverside.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    room quite small for this price, parking slot extra 11 EUR per night.

    great location direct on riverside.

    Stayed in July 2018

  • Reviewed: 12 July 2018

    8.3
    Good overnight stay , which was very central.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good but very expensive.We could have gone over to the shopping mall for half the price.

    It was very good.

    Stayed in July 2018

  • Reviewed: 8 June 2018

    5.0
    Staff unfriendly, not helpful for giving info.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No air con. Very hot

    Stayed in June 2018

  • Reviewed: 31 May 2018

    9.6
    Very helpfull stuff.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Very helpfull stuff. Great location. Good breakfast. Everything was perfect.

    Stayed in May 2018

  • Reviewed: 3 April 2018

    7.9
    The air conditioning didn't work at all, which made us...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    The air conditioning didn't work at all, which made us have to change rooms the first night

    Stayed in April 2018

  • Reviewed: 2 April 2018

    3.8
    Be away
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in April 2018

  • Reviewed: 30 March 2018

    9.6
    One of my wonderful stay in germany
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Wonderful stay , very friendly helpful stuff, the services were really profisional i felt 5 star stay ..

    Stayed in March 2018

  • Reviewed: 26 March 2018

    6.7
    Room smelled.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Room smelled.

    Stayed in March 2018

  • Reviewed: 22 January 2018

    9.6
    Stayed only for one night, nice hotel, great location close...
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Stayed only for one night, nice hotel, great location close to train station.

    Stayed in January 2018

  • Reviewed: 30 December 2017

    4.2
    Good 3 star hotel
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only location

    Stayed in December 2017

  • Reviewed: 23 November 2017

    9.2
    Very nice hotel, and location is the best.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    WiFi was a bit slow. I guess some time slot is very crowded.

    Very reasonable, location is quite nice and hotel clerk were also very kind.

    Stayed in November 2017

  • Reviewed: 23 November 2017

    9.6
    Service in the restaurant could be better.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Service in the restaurant could be better.

    Stayed in November 2017

  • Reviewed: 25 September 2017

    7.9
    Great food in restaurant.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Food at restaurant was great.

    Stayed in August 2017

  • Reviewed: 4 September 2017

    6.7
    OK for short Buisness stay only
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Car Park space was limited and if you have a large car - its very tricky to park. Bar was closed.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    5.5
    no wifi
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    wifi is either not working or extremely slow. Staff cannot help at all.

    clean

    Stayed in July 2017

  • Reviewed: 23 July 2017

    8.8
    nice restaurant area
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    nice restaurant area

    Stayed in July 2017

  • Reviewed: 5 July 2017

    9.2
    Nice place for accommodation.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is all right.

    The environment is peaceful,traffic is convenient,facilities is clean enough.

    Stayed in July 2017

  • Reviewed: 4 July 2017

    7.1
    J
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The woman in the reception was reallz rude and unfriendly. Never wanna visit again only because of her attitude

    Good for the price

    Stayed in June 2017

  • Reviewed: 22 May 2017

    10
    The eggs were extra fluffy and the restaurant maître d'...
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    The eggs were extra fluffy and the restaurant maître d' was really friendly.

    Stayed in May 2017

  • Reviewed: 13 March 2017

    10
    Perfect
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    Great location in the centre, very close to the railway station. Friendly staff, nice rooms, big bathtub, very comfortable beds.

    Stayed in March 2017

  • Reviewed: 9 February 2017

    8.3
    breakfast
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    old rooms

    breakfast

    Stayed in February 2017

  • Reviewed: 27 January 2017

    6.7
    Room facing to the river, but quite noisy all night because...
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Room facing to the river, but quite noisy all night because of a nearby passing "highway" and limited insulation from the window.

    Stayed in January 2017

  • Reviewed: 5 January 2017

    10
    Excellent staff and breakfast at Saarbruecken Mercury!
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I particularly liked your very friendly and efficient staff especially at breakfast time.

    Stayed in January 2017

  • Reviewed: 24 December 2016

    10
    Totally recommended
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No one to help with luggage

    Love it!

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 March 2016

    7.5
    Breakfast was nice
    • Business trip
    • Solo traveller

    They have price tags on everything: water bottle, snacks, ... the minibar also had a paper tag that you needed to tear even just to look in. It's OK to pay for these things in a hotel, even though in some hotels you don't need to, but for a 4 star hotel to be so non-trusting to its clients is ridiculous. I felt really uncomfortable.

    Breakfast was nice

  • Reviewed: 22 August 2015

    10
    every thing was Excellent , best hotel in saarbrücken the...
    • Leisure trip
    • Solo traveller

    nothing

    every thing was Excellent , best hotel in saarbrücken the room was Quiet , the room service food was delicious, Location is great room overlooks the saar river, and very close to the shooping street

  • Reviewed: 9 August 2015

    7.5
    Ease of location when passing through Saarbrucken.
    • Leisure trip
    • Couple

    No bar open. Just wanted a drink and bar food on this occasion

    Ease of location when passing through Saarbrucken. Good overnight stop. Underground parking.

  • Reviewed: 4 January 2015

    7.1
    I like that we were about 5 min from everything.
    • Leisure trip
    • Family with young children

    The bed was too small and not comfortable; but bearable.

    I like that we were about 5 min from everything. Could walk everywhere. Near Restaraunts, Mall, Primark, Lush, H&M

  • Reviewed: 11 May 2016

    7.9
    The location to train station and city center is perfect and...
    • Business trip
    • Solo traveller

    Hotel room interiors a bit dated, but adequate.

    The location to train station and city center is perfect and the breakfast buffet was very good!

  • Reviewed: 20 December 2015

    8.3
    Location close to centre
    • Leisure trip
    • Couple

    The temparature in the room far too warm and could not be regulated!

    Location close to centre

  • Reviewed: 13 December 2015

    9.2
    The room was nice
    • Business trip
    • Solo traveller

    No smoking 😞

    The room was nice

  • Reviewed: 8 December 2015

    5.0
    we reserve one double room and one single we reicive two...
    • Couple

    we reserve one double room and one single we reicive two singels with kid bed.

  • Reviewed: 2 December 2015

    8.3
    Breakfast, good for business trip
    • Business trip
    • Couple

    Breakfast, good for business trip

  • Reviewed: 14 October 2015

    6.3
    Free and fast internet
    • Business trip
    • Solo traveller

    Old style and small room

    Free and fast internet

  • Reviewed: 21 September 2015

    9.6
    Great hotel Great staff would stay here again
    • Leisure trip
    • Couple

    Great hotel Great staff would stay here again

  • Reviewed: 10 September 2015

    8.3
    Location
    • Business trip
    • Solo traveller

    Location

  • Reviewed: 5 September 2015

    8.3
    Extremely helpful and friendly staff.
    • Leisure trip
    • Family with young children

    Shower

    Extremely helpful and friendly staff.

  • Reviewed: 17 August 2015

    5.4
    Not very much a bit dull
    • Leisure trip
    • Couple

    Television was not international therefor nothing to relax to late evening

    Not very much a bit dull

  • Reviewed: 23 June 2015

    7.9
    Helpful personnel and good breakfast.
    • Leisure trip
    • Solo traveller

    Helpful personnel and good breakfast.

  • Reviewed: 12 June 2015

    9.2
    Very good hotel.
    • Family with young children

    Narrow parking lot in front of the hotel.

    Very good hotel. Large bedroom. Very comfortable. Good restaurant.

  • Reviewed: 4 June 2015

    10
    All what you need is 3 minutes walk away.
    • Leisure trip
    • Group

    All what you need is 3 minutes walk away.

  • Reviewed: 20 April 2015

    7.1
    Very friendly staff, clean bathroom, spacious room, mini bar.
    • Business trip
    • Couple

    Bed was very uncomfortable, pillows too. No safe in room.

    Very friendly staff, clean bathroom, spacious room, mini bar.

  • Reviewed: 9 April 2015

    9.2
    Central position within easy walk of railway station and...
    • Leisure trip
    • Solo traveller

    Breakfast is too expensive - I did not have it!

    Central position within easy walk of railway station and theatre. Large room which overlooked river.

  • Reviewed: 8 February 2015

    6.3
    Restaurant
    • Business trip
    • Solo traveller

    Hard bed

    Restaurant

  • Reviewed: 5 January 2015

    8.8
    Fine parking
    • Leisure trip
    • Couple

    Fine parking

  • Reviewed: 2 January 2015

    9.2
    Friendly staff and location.
    • Leisure trip
    • Family with older children

    Restaurant menu was limited and the free wi-fi was poor. You should not pay for wi-fi in 2015!

    Friendly staff and location.

  • Reviewed: 1 January 2015

    9.6
    Excellent location.
    • Business trip
    • Couple

    Breakfast was very expensive (17 euros)

    Excellent location. Next to the train station, in the beginning of the main pedestrian street.

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