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Reviews of Mercure Hotel Saarbrücken City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hafenstrasse 8, 66111 Saarbrücken, Germany

#18 of 48 hotels in Saarbrücken

Guests' Choice

Review Score

Based on 615 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    8

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    7.5

100% Verified Reviews

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Showing 1 - 63

  • Reviewed: April 25, 2018

    9.6
    A wonderful evening with great food
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing. it was a great night's stay

    This is a very good example of a Mercure in a city centre. The food was superb; the chef provided a special dinner dish for my wife, with fresh green Asparagus. We were able to park immediately outside the entrance.

    Stayed in April 2018

  • Reviewed: April 4, 2018

    9.6
    Great location, great amenities and great staff.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Free Wi-Fi was limited to 2mbps and faster one cost more than on my flight.

    Great location, great amenities and great staff. Breakfast was excellent as well.

    Stayed in April 2018

  • Reviewed: November 27, 2017

    6.7
    Good hotel with not trained staff.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I came early at 12:00 they dont have any room ready for me but other people came in front of me they get there room. The staff nook the door at 10:00 AM they want to clean our room !!! The reception woman hold money om my card 2 times.

    Cleanest room with good location

    Stayed in November 2017

  • Reviewed: October 18, 2017

    9.2
    Convenient, good value, well-staffed and centrally located hotel.
    • Leisure trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 4 nights

    The interiors could use an up-date, and the only small problem was that the shower door leaked.

    Very nice breakfast buffet and attentive dining room and desk staff. Beds were comfortable and housekeeping did well. Plenty of storage space and a safe at the front desk were pluses.

    Stayed in October 2017

  • Reviewed: October 6, 2017

    9.6
    Nice to visit . . . . for a short time
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    A lovely, modern hotel but we felt it was directed more towards business than holiday people. Hard, really, to put finger on it. Not the place for comfortable, scruffy jeans and travelling clothes ;-((

    Very friendly and efficient, multi-lingual staff. Large, multi-floor hotel with large, standard hotel layout bedrooms and excellent sound-proofing. Everywhere clean, neat and tidy. Beds large and comfortable. Hotel located just off the city centre, so walking into city is only 3-5 minutes . . . 5-6 minutes straight and downhill from the Railway Station. Safe, secure parking under the hotel. We can't comment on the restaurant and meals since we did not eat in the hotel . . . too many distractions nearby.

    Stayed in September 2017

  • Reviewed: September 10, 2017

    9.2
    We enjoyed our stay, and would stay again if we were in the area.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Free on-site parking would be a great add-on.

    Easy to find, as we were over-nighting on the way to Germany from France. Staff were helpful, and the room was very comfortable. We enjoyed a drink on their outside patio, but did not have dinner.

    Stayed in August 2017

  • Reviewed: August 28, 2017

    10
    An exceptional hotel
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Wireless connection is weak in the rooms but elsewhere it is fine

    The hotel is very comfortable, clean and quiet. The staff are very polite and kind - always there to help. The room service is excellent, the room was always shining and clean. The location is extraordinary close to everything ( the mall, shopping streets and to the river with its lovely prominade) the breakfast has many elections and for a good price. Also the daily parking is for a good price. The staff as i said before are always smiling and helpful. To sum up, the best hotel in Saarbrücken.

    Stayed in August 2017

  • Reviewed: August 6, 2017

    7.5
    Tired, but comfortable.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Undergoing renovation, half of hotel covered in scaffolding. Bar not open. Rooms not as up to date as other Mercures we've stayed in. Breakfast 17 Euros per person!

    Location. Secure underground parking. Breakfast pricey, but good selection.

    Stayed in July 2017

  • Reviewed: June 16, 2017

    8.3
    The renovated rooms are very comfortable and quiet.
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Could open the window only very little.

    The renovated rooms are very comfortable and quiet. Great location. The hotel is very close to the railway Station. Also, it is not a Long walk to a wide variety of Restaurants and bars. The waterfront view is nice.

    Stayed in June 2017

  • Reviewed: May 14, 2017

    6.7
    Good breakfast and location but very problematic Wi-Fi and parking.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights

    WI-FI was not working. Stayed 4 nights, 2 of them were problematic with wi-fi. One night I even didnt had any connection. You simply cannot connect to network (even to paid one). This hotel chain is selling a so called "premium wi-fi", and the free wi-fi they provide literally is crap. It takes 10 minutes for a 30 second instagram video to load. Hotel staff doesnt have a solution for it because it is a chain hotel. They cannot be agile with solutions. Hotel has a parking garage that can accommodate 15-20 cars. When this place is full, they tell you to park inside a private parking garage which is half a mile away from the hotel. So if you would carry 2 big suitcases, this would be a torture for you. Price for parking was higher than Germany average for overnight parking both in hotels underground parking and private parking garage.

    Location and breakfast was good.

    Stayed in May 2017

  • Reviewed: March 21, 2017

    5.4
    Way too loud
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    The room was extremely noisy, facing the highway. It was like the cars were going through your room. If you need to get a good night's sleep, don't go to this hotel.

    Stayed in March 2017

  • Reviewed: March 18, 2017

    5.8
    Overnight only.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Tragic Wi-Fi connection. Emails only, interrupted. Ni browsing at all. Lack of hotel parking place. Necessity to park on public parking nearby. €16/day

    Proximity to the city centre. River bank walk.

    Stayed in March 2017

  • Reviewed: December 24, 2016

    8.8
    pleasant overnight stay with nice classic german breakfast.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    that we got a room that smells after tobaco. We asked for change of course.

    they changed room with one that did not smell after tobako. They fixed the issue right away without any discussion.

    Stayed in December 2016

  • Reviewed: August 26, 2016

    9.6
    OK but.......
    • Leisure trip
    • Family with older children
    • Standard Double Room
    • Stayed 2 nights

    I was charged for a full breakfast , when I specified I just wanted a coffee. There should be another formula for people who don't eat breakfast.

    Stayed in August 2016

  • Reviewed: August 21, 2016

    6.7
    Great location. Outstanding restaurant. But, alas, no gym and rooms borderline Spartan.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 7 nights

    The room was showing signs of tears and wear. No gym at the hotel. The TV is small and there were no channels in any language other than German.

    The restaurant and its staff were fabulous. The food was marvelous. Everyone was so very pleasant and attentive.

    Stayed in August 2016

  • Reviewed: August 6, 2016

    7.9
    Pricey but convenient
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The room was small but comfortable.

    Walking distance to the central area, where there are lots of restaurants (some even German!) We needed parking, so the little lot under the hotel was helpful, although expensive.

    Stayed in July 2016

  • Reviewed: July 12, 2018

    8.3
    Good overnight stay , which was very central.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good but very expensive.We could have gone over to the shopping mall for half the price.

    It was very good.

    Stayed in July 2018

  • Reviewed: June 8, 2018

    5.0
    Staff unfriendly, not helpful for giving info.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No air con. Very hot

    Stayed in June 2018

  • Reviewed: May 31, 2018

    9.6
    Very helpfull stuff.
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    Very helpfull stuff. Great location. Good breakfast. Everything was perfect.

    Stayed in May 2018

  • Reviewed: April 3, 2018

    7.9
    The air conditioning didn't work at all, which made us...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    The air conditioning didn't work at all, which made us have to change rooms the first night

    Stayed in April 2018

  • Reviewed: April 2, 2018

    3.8
    Be away
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Nothing

    Stayed in April 2018

  • Reviewed: March 30, 2018

    9.6
    One of my wonderful stay in germany
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Wonderful stay , very friendly helpful stuff, the services were really profisional i felt 5 star stay ..

    Stayed in March 2018

  • Reviewed: March 26, 2018

    6.7
    Room smelled.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Room smelled.

    Stayed in March 2018

  • Reviewed: January 22, 2018

    9.6
    Stayed only for one night, nice hotel, great location close...
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed only for one night, nice hotel, great location close to train station.

    Stayed in January 2018

  • Reviewed: December 30, 2017

    4.2
    Good 3 star hotel
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only location

    Stayed in December 2017

  • Reviewed: November 23, 2017

    9.2
    Very nice hotel, and location is the best.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    WiFi was a bit slow. I guess some time slot is very crowded.

    Very reasonable, location is quite nice and hotel clerk were also very kind.

    Stayed in November 2017

  • Reviewed: November 23, 2017

    9.6
    Service in the restaurant could be better.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Service in the restaurant could be better.

    Stayed in November 2017

  • Reviewed: September 25, 2017

    7.9
    Great food in restaurant.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Food at restaurant was great.

    Stayed in August 2017

  • Reviewed: September 4, 2017

    6.7
    OK for short Buisness stay only
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Car Park space was limited and if you have a large car - its very tricky to park. Bar was closed.

    Stayed in August 2017

  • Reviewed: July 31, 2017

    5.5
    no wifi
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    wifi is either not working or extremely slow. Staff cannot help at all.

    clean

    Stayed in July 2017

  • Reviewed: July 23, 2017

    8.8
    nice restaurant area
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    nice restaurant area

    Stayed in July 2017

  • Reviewed: July 5, 2017

    9.2
    Nice place for accommodation.
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is all right.

    The environment is peaceful,traffic is convenient,facilities is clean enough.

    Stayed in July 2017

  • Reviewed: July 4, 2017

    7.1
    J
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The woman in the reception was reallz rude and unfriendly. Never wanna visit again only because of her attitude

    Good for the price

    Stayed in June 2017

  • Reviewed: May 22, 2017

    10
    The eggs were extra fluffy and the restaurant maître d'...
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    The eggs were extra fluffy and the restaurant maître d' was really friendly.

    Stayed in May 2017

  • Reviewed: March 13, 2017

    10
    Perfect
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 3 nights

    Great location in the centre, very close to the railway station. Friendly staff, nice rooms, big bathtub, very comfortable beds.

    Stayed in March 2017

  • Reviewed: February 9, 2017

    8.3
    breakfast
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    old rooms

    breakfast

    Stayed in February 2017

  • Reviewed: January 27, 2017

    6.7
    Room facing to the river, but quite noisy all night because...
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Room facing to the river, but quite noisy all night because of a nearby passing "highway" and limited insulation from the window.

    Stayed in January 2017

  • Reviewed: January 5, 2017

    10
    Excellent staff and breakfast at Saarbruecken Mercury!
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I particularly liked your very friendly and efficient staff especially at breakfast time.

    Stayed in January 2017

  • Reviewed: December 24, 2016

    10
    Totally recommended
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No one to help with luggage

    Love it!

    Stayed in December 2016

  • Reviewed: August 2, 2016

    8.3
    Nice hotel
    • With a pet
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean the room before checking out. I have to search for my stuff into the cleaning lady's basket.

    Service at the restaurant.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: March 26, 2016

    7.5
    Breakfast was nice
    • Business trip
    • Solo traveler

    They have price tags on everything: water bottle, snacks, ... the minibar also had a paper tag that you needed to tear even just to look in. It's OK to pay for these things in a hotel, even though in some hotels you don't need to, but for a 4 star hotel to be so non-trusting to its clients is ridiculous. I felt really uncomfortable.

    Breakfast was nice

  • Reviewed: August 22, 2015

    10
    every thing was Excellent , best hotel in saarbrücken the...
    • Leisure trip
    • Solo traveler

    nothing

    every thing was Excellent , best hotel in saarbrücken the room was Quiet , the room service food was delicious, Location is great room overlooks the saar river, and very close to the shooping street

  • Reviewed: August 9, 2015

    7.5
    Ease of location when passing through Saarbrucken.
    • Leisure trip
    • Couple

    No bar open. Just wanted a drink and bar food on this occasion

    Ease of location when passing through Saarbrucken. Good overnight stop. Underground parking.

  • Reviewed: January 4, 2015

    7.1
    I like that we were about 5 min from everything.
    • Leisure trip
    • Family with young children

    The bed was too small and not comfortable; but bearable.

    I like that we were about 5 min from everything. Could walk everywhere. Near Restaraunts, Mall, Primark, Lush, H&M

  • Reviewed: May 11, 2016

    7.9
    The location to train station and city center is perfect and...
    • Business trip
    • Solo traveler

    Hotel room interiors a bit dated, but adequate.

    The location to train station and city center is perfect and the breakfast buffet was very good!

  • Reviewed: December 20, 2015

    8.3
    Location close to centre
    • Leisure trip
    • Couple

    The temparature in the room far too warm and could not be regulated!

    Location close to centre

  • Reviewed: December 13, 2015

    9.2
    The room was nice
    • Business trip
    • Solo traveler

    No smoking 😞

    The room was nice

  • Reviewed: December 8, 2015

    5.0
    we reserve one double room and one single we reicive two...
    • Couple

    we reserve one double room and one single we reicive two singels with kid bed.

  • Reviewed: December 2, 2015

    8.3
    Breakfast, good for business trip
    • Business trip
    • Couple

    Breakfast, good for business trip

  • Reviewed: October 14, 2015

    6.3
    Free and fast internet
    • Business trip
    • Solo traveler

    Old style and small room

    Free and fast internet

  • Reviewed: September 21, 2015

    9.6
    Great hotel Great staff would stay here again
    • Leisure trip
    • Couple

    Great hotel Great staff would stay here again

  • Reviewed: September 10, 2015

    8.3
    Location
    • Business trip
    • Solo traveler

    Location

  • Reviewed: September 5, 2015

    8.3
    Extremely helpful and friendly staff.
    • Leisure trip
    • Family with young children

    Shower

    Extremely helpful and friendly staff.

  • Reviewed: August 17, 2015

    5.4
    Not very much a bit dull
    • Leisure trip
    • Couple

    Television was not international therefor nothing to relax to late evening

    Not very much a bit dull

  • Reviewed: June 23, 2015

    7.9
    Helpful personnel and good breakfast.
    • Leisure trip
    • Solo traveler

    Helpful personnel and good breakfast.

  • Reviewed: June 12, 2015

    9.2
    Very good hotel.
    • Family with young children

    Narrow parking lot in front of the hotel.

    Very good hotel. Large bedroom. Very comfortable. Good restaurant.

  • Reviewed: June 4, 2015

    10
    All what you need is 3 minutes walk away.
    • Leisure trip
    • Group

    All what you need is 3 minutes walk away.

  • Reviewed: April 20, 2015

    7.1
    Very friendly staff, clean bathroom, spacious room, mini bar.
    • Business trip
    • Couple

    Bed was very uncomfortable, pillows too. No safe in room.

    Very friendly staff, clean bathroom, spacious room, mini bar.

  • Reviewed: April 9, 2015

    9.2
    Central position within easy walk of railway station and...
    • Leisure trip
    • Solo traveler

    Breakfast is too expensive - I did not have it!

    Central position within easy walk of railway station and theatre. Large room which overlooked river.

  • Reviewed: February 8, 2015

    6.3
    Restaurant
    • Business trip
    • Solo traveler

    Hard bed

    Restaurant

  • Reviewed: January 5, 2015

    8.8
    Fine parking
    • Leisure trip
    • Couple

    Fine parking

  • Reviewed: January 2, 2015

    9.2
    Friendly staff and location.
    • Leisure trip
    • Family with older children

    Restaurant menu was limited and the free wi-fi was poor. You should not pay for wi-fi in 2015!

    Friendly staff and location.

  • Reviewed: January 1, 2015

    9.6
    Excellent location.
    • Business trip
    • Couple

    Breakfast was very expensive (17 euros)

    Excellent location. Next to the train station, in the beginning of the main pedestrian street.

There are also 32 reviews without text. These impact the overall review score.

Showing 1 - 63

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