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Reviews of Mercure Hotel Atrium Braunschweig This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Berliner Platz 3, 38102 Braunschweig, Germany

#12 of 36 hotels in Braunschweig

Guests' Choice

Review score

Based on 941 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    7.9

  • Location

    8.8

  • Facilities

    8

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    9.1

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Showing 1 - 56

  • Reviewed: 1 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    nothing to seriously complain about - everything was fine!

    The location is great, since it is 2min walking distance from the main station and has excellent public transport connections. The staff was very friendly, the room was large and quiet and the breakfast buffet was rich.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Room service should be in the city hotel till late time after midnight .

    Everything was fine and the entire team was helpful specially the reception team and housekeeping . All things I requested , they tried their best to support me during my stay . Breakfast was delicious and I enjoyed it despite that I always going late to have the breakfast but the team members giving the chance to have it comfortably . They have been much cooperative for late check out even with charges but they extended the time with same price . I would like to thank Mrs Doris and Mr Borici and the entire team . I come back again .

    Stayed in February 2018

  • Reviewed: 29 November 2017

    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The in house restaurant would benefit from a little more atmosphere and a slightly wider choice of food and drinks. But the waiter/barman was very friendly and serviceminded indeed.

    Very nice breakfast, comfortable and very quiet room with very nice, superclean bathroom. Super friendly staff. Good location if you arrive by train, but not ideal if you prefer a centrally located hotel with walking distance to downtown facilities.

    Stayed in November 2017

  • Reviewed: 17 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I can't think of anything.

    Room and breakfast were both excellent. The hotel was a short walk from our son's flat - about 5 minutes. And ther is a lovely park with red squrrels across the road!

    Stayed in October 2017

  • Reviewed: 5 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The mattress was ok, but the box-spring case underneath had neither springs nor slatted frames, just a hard box. Thus sleep comfort was less than optimum.

    Quiet room, interior 100% up to standard. Good breakfast, great bread!

    Stayed in September 2017

  • Reviewed: 2 July 2017

    • Family with young children
    • Standard Double Room
    • Stayed 12 nights
    • Submitted via mobile

    Nothing!

    Breakfast was lovely. All of the staff in the hotel were exceptionally helpful. Nothing was a problem for them. They were always cheerful and very polite! Rooms were clean. I would recommend the hotel to friends and families.

    Stayed in June 2017

  • Reviewed: 19 June 2017

    • Business trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 1 night

    No room to park in front to check in. Limited staff at the counter. Slow internet. Mildew is growing in the bathroom.

    Located easy to get on/off highway, and 15 min walk downtown. Spacious room. Comfortable bed.

    Stayed in June 2017

  • Reviewed: 7 May 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    For a longer stay, a safety box in the room for laptop and documents would be a great addition.

    Very friendly and helpful staff!! Good breakfast choices and convenient location close to train station and in walking distance to the Stadthalle. Easy parking, rooms well furnished and clean. Listed as 3 star but based on comparable hotels in the area could be 4 star. Fast and steady wifi - a knock-out criteria for me. Very good quality/cost ratio.

    Stayed in May 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Excellent hotel , bedrooms really good , resturant good , parking good , bar good , Good toiletries and coffee machine and bathrobe etc in bedroom ,perfect location

    Stayed in April 2017

  • Reviewed: 19 December 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    The hotel is at an intersection of all major trafic in Braunschweig. It is therefore well connected, but the downside, is that sleeping with the windows open is not a good idea. There is however aircon to deal with it.

    Nice food in the restaurant.

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Great location across from train station, friendly staff, super breakfast, comfortable room with roomy bathroom (even a big tub)and beautifully decorated for Christmas.

    Stayed in December 2016

  • Reviewed: 28 November 2016

    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    nothing to complain about!

    Perfect location: just near the main train station and just a 15-minute-walk into the city centre; very friendly staff at front desk and breakfast, everything was already prepared for a real quick check-in; nice breakfast

    Stayed in November 2016

  • Reviewed: 10 November 2016

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Quick easy check-in, excellent shower and breakfast was great also. Bed was a little small but very comfortable. Located opposite the train station but a half hour walk to the city centre. Trams stop over the road to get to the centre

    Stayed in November 2016

  • Reviewed: 4 August 2016

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The Single rooms here are tiny and feel like a cell! The bed is listed as a "twin" and conveniently not shown in any of the site photos. In most 3* (or more) hotels these days, they have got rid of single beds and just put single travellers in double bedrooms at single occupancy. My experience also has shown that the hotel typically just upgrades a single guest if they have spare capacity. In this hotel it is definitely worth paying just 10€ more for a double room at single occupancy. This gives you a proper queen sized bed. For this price you can also get decent hotels closer to the city centre.

    Decent breakfast

    Stayed in August 2016

  • Reviewed: 29 May 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights

    Very friendly staff. Good location. Very recommended

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location cleanliness breakfast

    Stayed in May 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    - small beds - noisy due to traffic and trams

    Friendly personnel, opposite train station

    Stayed in April 2018

  • Reviewed: 9 February 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed a bit hard and noise from the street outside during the night.

    Good Breakfast and pleasant service minded staff.

    Stayed in February 2018

  • Reviewed: 16 August 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Extremely pleasant personnel, well equipped room, excellent location

    Stayed in August 2017

  • Reviewed: 15 July 2017

    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in July 2017

  • Reviewed: 11 July 2017

    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bar staff miserable. Recpeciton staff very helpful.

    Position in town good

    Stayed in July 2017

  • Reviewed: 8 July 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Great location, Staffs good in English

    Stayed in July 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Kitchen is closing a bit too early

    Politeness and efficacy at the reception desk from the staff

    Stayed in June 2017

  • Reviewed: 18 May 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Great breakfast and so close to train station!

    Stayed in April 2017

  • Reviewed: 1 May 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    very nice breakfast and wifi

    Stayed in May 2017

  • Reviewed: 13 January 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Good inclusive breakfast,comfy bed

    Stayed in December 2016

  • Reviewed: 12 December 2016

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Nice location and very friendly and smiling reception personnel.

    Stayed in December 2016

  • Reviewed: 17 November 2016

    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The decor is a little dated, except for the bar/restaurant which stands out as contemporary.

    Very firmly staff.

    Stayed in October 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    After 10:00 a.m. at Sunday no cheese, no muesli, no mineral water, no scrambled eggs for breakfast

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 May 2016

    • Leisure trip
    • Couple

    Breakfast is tooooo expensive, but anyway we can have other choice at Hbf or in the city. Everything is perfect if the room could be a little larger.

    The location is pretty good since we travel by train, just opposite to the Hbf. The staff is very nice and all of them speak English, fluently. The room is not big but OK for 2 persons. Minibar in the room provides tea and hot water. Bed is comfortable.

  • Reviewed: 13 March 2016

    • Leisure trip
    • Couple

    How you had to use the key card to activate the lights. At least you wouldn't lose them that way.

    The hotel was only 3 stars but the service and the facility was way beyond that rating. Nice big bathroom and comfortable beds!

  • Reviewed: 26 January 2016

    • Leisure trip
    • Group

    No temperature control to control the temperature so was either too hot or cold. Needs modernising in some areas. Shower control was hard so was either too hot or too cold. Noisy neighbours but that was not the hotels fault. Didn't really engage with the staff, however we asked for late check out which they agreed too but then they were calling us 3 hours before the agreed time asking us to vacate the room so we were not happy at all!!

    Definitely value for money but we booked early so got a great price. Close go transport and taxis

  • Reviewed: 9 November 2015

    • Business trip
    • Solo traveller

    I would have liked a vending machine with reasonably drinks/snacks. As it was, I went over to McDonalds. Proper milk to make a cup of tea. Milk powder or coffee crème is not the same.

    Easy to find. Clean. No noise.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Couple

    Breakfast price too high. Got pastries from train station instead.

    Reasonable price. Large rooms well furnished. Perfect location for travelers by tain. Helpful staff. Easy walk to center or public transport from Hbf.

  • Reviewed: 6 September 2015

    • Leisure trip
    • Solo traveller

    I'm not paying 17 euros for breakfast -sooner buy something on the station

    The location -directly opposite the hauptbahnhof. The evening meals provided in the dining room were excellent and remarkably good value

  • Reviewed: 16 August 2015

    • Leisure trip
    • Couple

    Price of breakfast far too high for leisure customers clearly priced for business customers which maybe a doubtful strategy.

    Good aircon in heat and good access for walking to old town.good communication of staff with good language skills.

  • Reviewed: 27 May 2015

    • Leisure trip
    • Solo traveller

    Breakfast, at 17 Euros, is too expensive!

    As all the windows face into an atrium, this hotel is very quiet, in spite of its position! I slept soundly with all the windows open!

  • Reviewed: 10 April 2015

    • Leisure trip
    • Couple

    You have to pay an extra 17 € for 1 breakfast, 10 € for parking which is not clearly marked upfront. Knowing this, you can can invest for money in a way better hotel.

    Location is ok, close to main station, 10 min drive to city center

  • Reviewed: 19 January 2015

    • Leisure trip
    • Family with young children

    Some noise from traffic was heard but not a problem

    Superior room is nice and spacious. Friendly staff in reception, cleaning and breakfast area. Convenient parking facilities

  • Reviewed: 14 March 2016

    • Group

    I do not find anything...

    The breakfast !!!

  • Reviewed: 18 February 2016

    • Business trip
    • Solo traveller

    very tiny room and tiny bed

  • Reviewed: 14 February 2016

    • Business trip
    • Solo traveller

    Breakfast was expensive.

    Location closed to the Railway station.

  • Reviewed: 15 September 2015

    • Business trip
    • Solo traveller

    Some rooms lack AC. Breakfast OK but for that price more can be expected

    Comfort

  • Reviewed: 9 September 2015

    • Leisure trip
    • Couple

    The location etc.

  • Reviewed: 1 September 2015

    • Leisure trip
    • Couple

    Nothing.

    Everything is perfect, e.g. location, cleanness.

  • Reviewed: 1 August 2015

    • Business trip
    • Solo traveller

    AC not working correctly and it was 37 C.

    Location

  • Reviewed: 1 June 2015

    • Business trip
    • Solo traveller

    Bad Wifi. Not possible to do my work from this wifi

    close to the railway station

  • Reviewed: 28 May 2015

    • Leisure trip
    • Solo traveller

    Breakfast, at 17 euros, is too expensive!

    It's near Railway station and is quiet!

  • Reviewed: 6 May 2015

    • Leisure trip
    • Couple

    room is a little bit small

  • Reviewed: 14 April 2015

    • Leisure trip
    • Solo traveller

    Breakfast is too expensive - I did not have it!

    Very comfortable, quiet rooms.

  • Reviewed: 11 March 2015

    • Leisure trip
    • Group

    toliet is too wet, slip down~~ and lucky cause i'm not 60 years old.

  • Reviewed: 22 February 2015

    • Business trip
    • Couple

    Two individuals blankets instead of one for couple bed size. One big blanket would be better.

    Very clean and new facilities.

  • Reviewed: 27 January 2015

    • Leisure trip
    • Group

    Nothing!!

    Bed, shower, WiFi, staff, clean.

  • Reviewed: 27 January 2015

    • Leisure trip
    • Solo traveller

    no iron in the room

    the large room and large bathroom

  • Reviewed: 7 January 2015

    • Business trip
    • Group

    none so far

    the state of art facilities

  • Reviewed: 4 January 2015

    • Business trip
    • Solo traveller

    LOACATION IS PERFECT, VERY CLOSE TO MAIN STATIN. HOTEL IS VERY CLEAN.

There are also 25 reviews without text. These impact the overall review score.

Showing 1 - 56

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