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Reviews of Arcadia Hotel Düsseldorf This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Neanderstraße 2, 40699 Erkrath, Germany

#6 of 12 hotels in Erkrath

Guests' Choice

Review score

Based on 365 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    7.8

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.6

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Showing 1 - 49

  • Reviewed: 23 August 2018

    3.8
    Awful - well short of expectations and nothing was done by the staff to put things right.
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 2 nights

    I had filtered the results on Booking.com to include free wifi and a restaurant. The free wifi was so slow that I could not even load BBC news, let alone Google Maps and the weather app. There was a card in the room saying that a "High Speed Code is available for 5 Euros a day". This is not free wifi. The receptionists excuse was that the hotel was a Business hotel despite their strapline being "Freizeit (freetime) and Business". They also effectively blocked mobile data because this was unusable in the hotel and worked perfectly out on the street. The restaurant was closed for the holidays! This on the 20 August! The receptionist recommended a Greek Restaurant 5 minute walk away and a German restaurant that was closed on Mondays - not ideal after a 6 hour drive. The first room offered smelt of sewage, so we insisted on a change. The second room was filthy - stained carpets, dust on the surfaces, mildew on the bathroom tile grouting etc. We will be complaining to their Head Office and I will never stay in an Arcadia Hotel again.

    The hotel was close to the Neanderthal Museum. We booked 2 nights to visit this Museum.

    Stayed in August 2018

  • Reviewed: 8 June 2018

    8.3
    Friendly atmosphere.
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 1 night

    Breakfast could be better for the price. The smoking area is directly outside the breakfast and the first thing you smell walking into the breakfast. Located a bit further away from the doors would be nice.

    Friendly atmosphere.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    7.9
    Great solution for your stay in Dusseldorf.
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    No climate system (no airco) and no water cooker in the rooms.

    Friendly staff. Rooms are spacious and meet expectations. Great breakfast. We wanted breakfast outside which was not a problem at all. The hotel serves cold water and apples at the reception for free. Paid parking in the court yard but free parking in the streets. S-Bahn (train station) at reasonable walking distance (free parking there too). By train it's only 9 minutes to Dusseldorf Main station. Ask for time table at the hotel reception.

    Stayed in May 2018

  • Reviewed: 16 May 2018

    7.5
    A good place for the surrounding area of Dusseldorf.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    the internal design was outdated, it gave the impression that some of the furniture was missing. the kitchen in the room didn't have cutlery.

    We had a very Larg, 2 rooms with a porch, and a kitchen suite. The view from the window was relaxing. There are few nice restaurants in a walking distance from the hotel, A parking is available in front of the hotel but is limited in space. the beds were comfortable

    Stayed in April 2018

  • Reviewed: 23 April 2018

    10
    Highly recommended
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 4 nights

    Would like to have more variations in breakfest menu. I think this is actual for those who plan to stay for more than 3 days

    I did like everything, client-oriented stuff, "easy way to go to the city" location (20 minutes by train to Central station), fresh air outside, reasonable price, convenient room, workble wi-fi. Highly recommended

    Stayed in April 2018

  • Reviewed: 13 April 2018

    9.2
    Great staff, restauraunt.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights

    I would have loved a gym that actually worked, that is the only negative thing about this booking. Everything else was great.

    Great staff, restauraunt.

    Stayed in April 2018

  • Reviewed: 12 April 2018

    6.7
    Good overall but the updates to the bed and shower would be welcome updates to all guests.
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights

    In this day and age, why would you ever have a shower in a bathroom over a bathtub, without at least a curtain or a glass door. The water was instantly all over the floor as soon as you turned the shower on. The mattress in my room sagged visibly to the middle and was probably the worst mattress (sleep) in a hotel I've had in 2 years.

    Convenient to my meeting location and a clean if not dated room. Staff was friendly and helpful.

    Stayed in April 2018

  • Reviewed: 19 January 2018

    9.2
    Have stayed in this hotel for several times.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    This time everything was perfect

    Have stayed in this hotel for several times. Very spacious and cozy rooms with mini-kitchen, friendly staff, additional services (sauna). The hotel is located in a nice small town very close to Dusseldorf. Good breakfast.

    Stayed in January 2018

  • Reviewed: 27 November 2017

    9.2
    The breakfast was very good and the staff very friendly.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The baby bed was too hard and broken from one side. But after a bit of improvisation the baby slept well!

    The breakfast was very good and the staff very friendly.

    Stayed in November 2017

  • Reviewed: 24 November 2017

    8.8
    Always a pleasure.
    • Couple
    • Business Double Room
    • Stayed 2 nights

    On-site parking can be limited. The business rooms' description is not quite accurate - no kitchenette.

    The staff are always friendly and helpful. Rooms are always clean and tidy. Breakfast is fresh and plentiful - the restaurant is also available for other meals. (Lunch & dinner) You might have to notify them beforehand if the hotel is quiet.

    Stayed in November 2017

  • Reviewed: 12 July 2017

    9.2
    There's no better hotel in the area.
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights

    I really appreciated being upgraded to a very spacious suite - the entire staff of the hotel was extremely friendly, helpful, polite, i.e. perfect. Parking facilities are excellent. WLAN connection was very good.

    Stayed in July 2017

  • Reviewed: 18 April 2017

    7.5
    Suited our needs perfectly. Clean and tidy for not a lot of money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    Unfortunately the kettle did not work in our room and despite making reception aware, the problem went un fixed. We were told that there was a lack of maintenance staff available over the weekend and house keeping would need to take a look.

    The breakfast was good. A reasonable selection and a great price. The hotel has great parking facilities and the parking is free. No silly hidden charges. Unfortunately for my wife the TV was all in German but there was a TV in the lounge and in the bedroom. I have paid more and received a lot less. The room was massive and perhaps could have done with some more furniture in there to fill the open space.

    Stayed in April 2017

  • Reviewed: 7 April 2017

    10
    Nice classic german hotel
    • Business trip
    • Couple
    • Business Double Room
    • Stayed 2 nights

    Unfortunately no English language TV channels, at all.

    Rooms very big, clean. Breakfast excellent, but kind of expensive. Staff really nice and helpful. Very fast WIFI

    Stayed in April 2017

  • Reviewed: 10 March 2017

    8.3
    The room is really spacious.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights

    If travel by public transportation, especially the S train, it's time consuming. The hotel is quite old.

    The room is really spacious. I appreciate there are basic kitchen facilities in the room. Wifi is fast and free.

    Stayed in March 2017

  • Reviewed: 28 November 2016

    8.8
    Always a nice welcome.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Only small details - no tea/coffee, although kettle supplied. Not all lights working. - Simple lack of normal checking by staff. Soon rectified when mentioned.

    Helpful and friendly staff. Prompt attention to any requests. Quiet location with good links to Dusseldorf.

    Stayed in November 2016

  • Reviewed: 24 October 2016

    3.8
    Most likely I will not return
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Old hotel, with a opening door system I haven't seen in my life... The bed was incredibly soft. Bath tube old type, very uncomfortable. Considering the amount we paid it could have been better quality. About the distance from Duesseldorf, this is not to big, but we had to wait 30 minutes for a taxi to arrive and it took about 45 minutes to arrive in the Exhibition (heavy traffic at 9 am)

    Decent breakfast.

    Stayed in October 2016

  • Reviewed: 30 April 2018

    10
    Very good
    • Leisure trip
    • People with friends
    • Business Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very good

    Stayed in April 2018

  • Reviewed: 14 April 2018

    10
    Excellent hotel
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location, easy to find, underground parking, large room, friendly staff

    Stayed in April 2018

  • Reviewed: 27 March 2018

    10
    Nice and quiet place
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    Very nice location, 15 minutes by step to train station. Erkrath is really beautiful and quiet place.

    Very nice location and

    Stayed in March 2018

  • Reviewed: 24 February 2018

    6.3
    Staff friendly
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Carpet old, dirty and stinky. Mold in shower.

    Staff friendly

    Stayed in February 2018

  • Reviewed: 18 September 2017

    9.2
    Very helpful staff, good breakfast, free wifi, plenty of...
    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Very helpful staff, good breakfast, free wifi, plenty of parking

    Stayed in September 2017

  • Reviewed: 15 August 2017

    8.8
    Comfortable, spacious and friendly.
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 1 night

    Outdated decor, some damage on walls, appliances etc.

    Spacious room and bathroom. Excellent breakfast and friendly helpful staff.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    10
    Everything was great.
    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was great. Did not try breakfast

    Stayed in August 2017

  • Reviewed: 5 June 2017

    5.4
    breakfast
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights

    carpet in the room

    breakfast

    Stayed in May 2017

  • Reviewed: 26 March 2017

    7.9
    Hotel OK.
    • Leisure trip
    • Family with young children
    • Business Double Room
    • Stayed 1 night

    Big room. Clean.

    Stayed in March 2017

  • Reviewed: 11 March 2017

    8.3
    Hotel Arcadia comes through again!
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Good location, service and staff. Good value.

    Stayed in March 2017

  • Reviewed: 9 March 2017

    6.7
    Breakfast
    • Business trip
    • Couple
    • Business Double Room
    • Stayed 3 nights

    A bit noisy and airless (seems that windows are without winter ventilation)

    Breakfast

    Stayed in March 2017

  • Reviewed: 23 December 2016

    8.3
    very comfy rooms, friednly staff, great breakfast buffet,...
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    very comfy rooms, friednly staff, great breakfast buffet, easy to reach from motorway

    Stayed in December 2016

  • Reviewed: 12 December 2016

    6.7
    big room
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 4 nights
    • Submitted via mobile

    unconfy bed, very expensive during Medica!!!

    big room

    Stayed in November 2016

  • Reviewed: 15 November 2016

    9.6
    Naturel
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Far from ciry

    Big room with kitchen. Beautiful nature. Delicious breakfast. Very goood staff

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 May 2016

    9.6
    staff very efficient, check in and check out extremely fast...
    • Business trip
    • Solo traveller

    furniture needs to be updated, there were damaged furniture inside the bedroom. It would be better if they could remove it. it would look much better.

    staff very efficient, check in and check out extremely fast and professional. Amazing team. will return again

  • Reviewed: 4 January 2016

    8.3
    Good location, helpful staff and cleanliness throughout.
    • Leisure trip
    • Group

    Breakfast has gone downhill - less choice and poor coffee making machine instead of pre-prepared pots. Beds need new mattresses.

    Good location, helpful staff and cleanliness throughout.

  • Reviewed: 26 April 2015

    7.5
    free parking
    • Leisure trip
    • Couple

    1. Mediocre english of some of the staff 2. No conditioner - we had to open windows

    free parking nice location - 15 min drive to centre of Dusseldorg received and kept parcels for me

  • Reviewed: 15 March 2015

    7.1
    Good breakfast, clean rooms
    • Business trip
    • Group

    Hotel management (not the staff) wasn't helpful. We felt unwelcomed every time we approached the front desk. Despite the good qualities of this propoerty, I will never stay here again.

    Good breakfast, clean rooms

  • Reviewed: 24 February 2015

    10
    Booked 2 rooms for the family and it was well worth it -...
    • Leisure trip
    • Family with older children

    Nothing to dislike

    Booked 2 rooms for the family and it was well worth it - clean, comfortable, good sized rooms, fridge (and nearby supermarket to buy stuff for the fridge...). Very close to the Gut Jaegerhof restaurant, which was why the location was so good.

  • Reviewed: 24 May 2016

    8.3
    Quiet during night, very comfortable bed, Nice breakfast
    • Leisure trip
    • Solo traveller

    I personally do not like the shower with the curtains......

    Quiet during night, very comfortable bed, Nice breakfast

  • Reviewed: 12 April 2016

    7.1
    Very good breakfast.
    • Business trip
    • Group

    There was around 25 minutes of walk until the train station.

    Very good breakfast.nice, polite staff.

  • Reviewed: 19 March 2016

    8.3
    Large space of the suite (bedroom + big hall with kitchen...
    • Business trip
    • Group

    some staff members afraid Russians letters.

    Large space of the suite (bedroom + big hall with kitchen and balcony), free parking and internet.

  • Reviewed: 26 December 2015

    8.8
    Location, very spacious and comfortable room
    • Leisure trip
    • Solo traveller

    The carpet in the room looked rather dirty, it was covered with dark spots (everywhere)

    Location, very spacious and comfortable room

  • Reviewed: 17 November 2015

    4.6
    Room decoration nice;
    • Leisure trip
    • Solo traveller

    Bed/mattress was bad and poor-quality (no back support). Foam mattress would have been better.

    Room decoration nice; room was clean.

  • Reviewed: 27 October 2015

    8.3
    The staff were extremely helpfull after a passport was left...
    • Leisure trip
    • Group

    The staff were extremely helpfull after a passport was left in a room, a taxi courier was arranged to transport it to us in a neighbouring city.

  • Reviewed: 14 October 2015

    9.6
    very spacious, includes kitchinette
    • Leisure trip
    • Couple

    no plates or silver whatsoever

    very spacious, includes kitchinette

  • Reviewed: 8 October 2015

    8.8
    A quiet bedroom
    • Leisure trip
    • Couple

    A quiet bedroom

  • Reviewed: 4 August 2015

    9.5
    very nice staff, free wifi, free parking,
    • Leisure trip
    • Couple

    very nice staff, free wifi, free parking,

  • Reviewed: 29 July 2015

    10
    Everything is good.
    • Leisure trip
    • Solo traveller

    Nothing.

    Everything is good.

  • Reviewed: 13 July 2015

    8.8
    The rooms where quite big, very clean, and really quiet area.
    • Leisure trip
    • Couple

    The room was a bit too hot for my taste.

    The rooms where quite big, very clean, and really quiet area.

  • Reviewed: 4 June 2015

    7.1
    Simple, friendly, easy-going.
    • Business trip
    • Solo traveller

    Simple, friendly, easy-going. Its out of the way location could be a plus for some.

  • Reviewed: 21 May 2015

    7.1
    No airco in the room, really hot.
    • Business trip
    • Solo traveller

    No airco in the room, really hot.

  • Reviewed: 15 March 2015

    7.5
    the steam bath doesn't work
    • Business trip
    • Solo traveller

    the steam bath doesn't work

There are also 21 reviews without text. These impact the overall review score.

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