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Reviews of Mercure Hotel Düsseldorf Zentrum This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Roßstr. 61, Derendorf, 40476 Düsseldorf, Germany

#125 of 198 hotels in Düsseldorf

Guests' Choice

Review Score

Based on 103 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: December 29, 2023

    7.0
    Budget-friendly
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to complain for the price.

    A budget-friendly hotel which is great for short trips or weekend getaways. They provide basic amenities (toiletries, kettle, etc). The neighborhood is quiet since the hotel location is around 20 minutes away via tram from the city center (Little Tokyo and main train station).

    Stayed in December 2023

  • Reviewed: December 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights

    Pillows were very stiff, very unlike for Germany.

    Clean and spacious. We had a complementary mini bar which was a plus and nice surprise.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    7.0
    Fine for a couple on a sort of budget
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were hard, there was no trash bag in the bin, and you could literally hear everything going on in the neighboring rooms.

    Breakfast was not special, but good enough, the location was fine (a 7 minute walk to several forms of public transport) and the staff was nice.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    They hall ways and bedrooms were a bit dated and the window in my room didn't close fully but I didn't mention it because I sleep with the window open slightly anyway and when the curtains were closed I couldn't feel a draft.

    Location was great for meeting our German colleagues, it was good to be able to have the option to pay for breakfast if we required it however if I had not have told the young lady on reception I wonder how you know if a guest had breakfast at all because if I hadn't mentioned we had not pre-paid there was no way the staff would have know. The staff were excellent and extremely honest as my bar bill was just shy of £40 so I passed what I thought was 2 £20 notes however there were 3 bill 2 were stuck together as they were new, the staff member was on nights and a mature person I was so grateful for his honesty. Nice clean bedding, towels and good quality shower and hand soap, would have been nice to have conditioner as well, good nights sleep.

    Stayed in December 2023

  • Reviewed: November 23, 2023

    7.0
    Met my expectations and was functional, good restaurant down close by.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    Lift and stairs

    Breakfast was good.

    Stayed in October 2023

  • Reviewed: November 22, 2023

    7.0
    It was good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was so limited :( Small rooms Staff come to clean the rooms but they did not change our bed white covers during all of our stay

    Its comfortable for people who stay for work, but not good for families

    Stayed in November 2023

  • Reviewed: November 19, 2023

    7.0
    Good
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights

    The rooms were not cleaned every day and our mugs/water glasses were kept dirty during our stay (5 nights). I had to put them in the bathroom under the sink. We were leaving early in the morning and arriving late so I didn't even have the energy to discuss this with the reception. Wifi did not work for my Android phone in the lobby. Small lobby and breakfast area. Public transport was always full during rush hours. We even could not step onto the bus and had to call a taxi and wait longer.

    The staff was helpful. Luggage storage option. Breakfast with many options and good breads. Good location for Messe, there is a bus stop just at the front door. 10-minute walk for U-bahn. Good restaurants within walking distance.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room, location, bed

    Stayed in November 2023

  • Reviewed: October 5, 2023

    8.0
    Good hotel, would stay again
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good. Nothing luxurious or extra, just according to description.

    Good hotel, well located for my purposes, I didnt have breakfast, but it looked good. Decently sized room, new clean bathroom, tea/coffee in the room.

    Stayed in October 2023

  • Reviewed: June 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    none

    Clean and comfotable room Quieter and safer location

    Stayed in June 2023

  • Reviewed: March 29, 2023

    7.0
    Everything good, except the noise
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The sound isolation is bad. The door has a big 1cm gap. One can hear everything happens in the corridor. Past midnight I woke up because I thought someone was opening my door. It was actually the room next door.

    Friendly staff, room large enough, bed comfortable, everything clean, good location for my trip.

    Stayed in March 2023

  • Reviewed: July 6, 2022

    7.0
    clean and basic and functional
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    first room we were offered was very small, we’d paid for a privileg room but they’ve large desks in the room which makes the rooms smaller, reception were not friendly

    central to where family lives

    Stayed in May 2022

  • Reviewed: June 27, 2022

    7.0
    Overall good, some things can be improved.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 7 nights

    Price for this visit was well over double a standard weeks rate. Hotel raises prices drastically when exhibitions / concerts are on. Beds could do with softer mattresses.

    Air conditioned room, breakfast selection was good, staff very friendly. location was fairly good, however closer to hospital meaning you could hear a lot of ambulances.

    Stayed in June 2022

  • Reviewed: April 18, 2022

    8.0
    decent stay for good value, very nice staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    it’s nice

    Stayed in April 2022

  • Reviewed: January 10, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights

    The room was not so quiet, just direct in front of the street. Floor light came also strong under the door the whole night. Breakfast was not so fresh.

    Nice staff, very friendly

    Stayed in January 2022

  • Reviewed: November 1, 2021

    9.0
    Ticks all the boxes
    • Leisure trip
    • Solo traveler
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean throughout, polite and helpful staff, comfortable beds, sufficient breakfast buffet easy for airport bus route.

    Stayed in November 2021

  • Reviewed: September 9, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The garage is a bit small and if it is jammed by parking cars unusable.

    Very central and the rooms are quite even on the street side.

    Stayed in September 2021

  • Reviewed: August 16, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    A little far from the centre but it wasn't that bad. The emergency exit sign in the room was so bright we had to cover it up at night.

    The room was nice and clean. Quiet, modern hotel with friendly staff who helped us find a parking spot when the hotel's parking area was full.

    Stayed in July 2021

  • Reviewed: March 18, 2024

    5.0
    As a result, we will not stay again and do not recommend it.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The phone in the room was not working. I could not call the reception. I told the reception, they gave me funny answers such as the plug was out. There were no sleppers in the room. I asked for it in the morning, but it was not left. Then I asked again and finally they brought it. We stayed for 3 nights. On the 2nd day, they found dirty glasses and cups in the room. They did not change it. I had to tell the reception again. They also charged a city tax of 6 Euros per person per day, which was not specified during the reservation.

    The size of the room and bathroom was fine.It was even bigger than most europen hotels.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    5.0
    Uncomfortable
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room temperature less than 20C. Bathroom has no heating and also cold. Small room. Bed cover is made from polyester which doesn't allow airflow so it's too hot under it. U-shaped mattress on each side.

    Great staff. Location.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    1.0
    Disaster
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    This was the worst experience. I am visiting Dusseldorf every year in January for work and I regretted that I booked this hotel. The room is very small and uncomfortable. The metro station is 10-15 min walking distance, which in the winter is a lot. They are providing water in the room only for the first night, for all the rest this is 6 eur. And the price I paid, you can compare to 5 stars hotel. Very expensive and nothing behind this price.

    Nothing

    Stayed in January 2024

  • Reviewed: January 1, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Reception staff members are very nice and helpful

    Stayed in January 2024

  • Reviewed: December 19, 2023

    10
    Great stay, will be back!
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Not much, overall it was a good experience.

    I accidentally left my car keys in the room and the staff were excellent in contacting me and in posting them back to me in the UK.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    2.0
    Relaxing stay in Dusseldorf! NOT here
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower didnt get warm, the rooms smelled weird, smellnof smoke came out the ventilation, absolutely disgusting, small rooms

    Location and some of the staff was relatively friendly

    Stayed in December 2023

Showing 1 - 25

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