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Reviews of Mercure Hotel Frankfurt Airport Neu-Isenburg This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Frankfurter Str. 190, 63263 Neu Isenburg, Germany

#8 of 10 hotels in Neu Isenburg

Guests' Choice

Review score

Based on 128 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    6.8

  • Free WiFi

    7.2

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Showing 1 - 30

  • Reviewed: 17 June 2018

    6.7
    Not so impressive about this hotel
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    1) rooms are small, can’t model freely 2) Internet is very bad 3) housekeeping makes daily mistake of keeping only one bath towel whereas we were 2 in the room

    Staff particularly Claudia Roth, she was very helpful

    Stayed in June 2018

  • Reviewed: 5 October 2017

    8.3
    It was a pleasant stay and best Neu Isenburg hotel I have stayed in that price range.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Very clean and fresh , very helpful and pleasant staff. Easy drop off and pick up for taxi. Interesting room decor , very cheerful good choice in my opinion.

    Stayed in October 2017

  • Reviewed: 28 February 2017

    7.5
    It was clean and personal was very friendly.
    • Business trip
    • Solo traveller
    • Standard Double Room with King-Size Bed
    • Stayed 2 nights
    • Submitted via mobile

    Prices are high. Wifi connection is not that good.

    It was clean and personal was very friendly. Hotel is located in The center of NeuIsenburg . It is very close to a shopping mall.

    Stayed in February 2017

  • Reviewed: 29 November 2016

    5.4
    It was clean and pretty quiet despite the windows acing a...
    • Leisure trip
    • Couple
    • Standard Double Room with King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    The blankets are tiny but the pillows are huge! We got a wrong room at check in. When we insisted for a change, we got another one which was not prepared yet. The rooms are tiny (20 m) but okey to sleep 1 night. At checkout only one Computer was working so we had to wait.

    It was clean and pretty quiet despite the windows acing a big street

    Stayed in November 2016

  • Reviewed: 29 April 2018

    8.8
    A comfortable hotel in a convenient location.
    • Leisure trip
    • Couple
    • Standard Double Room with King-Size Bed
    • Stayed 2 nights
    • Submitted via mobile

    The room was clean and comfortable. It was close to many restaurants and a good shopping centre.

    Stayed in April 2018

  • Reviewed: 14 April 2018

    8.8
    Comfy mattress
    • Leisure trip
    • Couple
    • Standard Double Room with King-Size Bed
    • Stayed 1 night

    Little healthy low carb options at the breakfast

    Comfy mattress

    Stayed in April 2018

  • Reviewed: 6 November 2017

    5.0
    Breakfast was excellent.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff at the reception was very unfriendly. Should be improved drastically.

    Breakfast was excellent.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    7.5
    An overall “good” place to stay for business in the Frankfurt area
    • Business trip
    • Solo traveller
    • Superior Double Room with Kingsize Bed
    • Stayed 5 nights
    • Submitted via mobile

    I wish the housekeeping staff had replenished the in-room coffee every day.

    Very friendly and helpful staff. A good selection at the breakfast buffet.

    Stayed in October 2017

  • Reviewed: 10 October 2017

    7.5
    Convenient business hotel not too far from the airport
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Nothing stood out in particular. A convenient business hotel

    Stayed in October 2017

  • Reviewed: 7 August 2017

    8.8
    Very good for a business trip
    • Business trip
    • Solo traveller
    • Standard Double Room with King-Size Bed
    • Stayed 2 nights

    Free Wi-Fi has poor coverage and low bandwidth

    Very good location, rooms seems to be bigger than in other hotels.

    Stayed in August 2017

  • Reviewed: 2 August 2017

    6.7
    Good. I my stay next time again.
    • Business trip
    • Solo traveller
    • Standard Double Room with King-Size Bed
    • Stayed 1 night

    No bathtub, no refrigerator

    Good location. Close to business and restaurants. Approx 15 min to Frankfurt airport. Staff is friendly and well trained.

    Stayed in August 2017

  • Reviewed: 18 June 2017

    5.0
    Location
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was very bad

    Location

    Stayed in June 2017

  • Reviewed: 9 June 2017

    6.3
    The pillow and bed are too soft.
    • Business trip
    • Solo traveller
    • Standard Double Room with King-Size Bed
    • Stayed 2 nights

    The pillow and bed are too soft. There is no complimentary bottle of water.

    Stayed in June 2017

  • Reviewed: 4 June 2017

    9.2
    nice place to stay
    • Leisure trip
    • Group
    • Superior Double Room with Kingsize Bed
    • Stayed 1 night
    • Submitted via mobile

    3

    2

    Stayed in May 2017

  • Reviewed: 15 May 2017

    3.8
    I guess I would stay there again. But not in Summer.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    One can't open the window.

    The location is convenient because of the shopping center. I liked the breakfast buffet.

    Stayed in May 2017

  • Reviewed: 8 April 2017

    7.9
    Convenient
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed on a Thursday and the bar had a limited menu.

    The reception staff was excellent.

    Stayed in April 2017

  • Reviewed: 21 January 2017

    7.1
    Close to highway and yet in quite place
    • Leisure trip
    • Couple
    • Standard Double Room with King-Size Bed
    • Stayed 1 night
    • Submitted via mobile

    Too cold rooms and lack of quality food for dinner

    Close to highway and yet in quite place

    Stayed in January 2017

  • Reviewed: 30 October 2016

    8.8
    Most convenient hotel in Neu-Isenburg
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    No refrigerator in the room.

    Very near to shopping center. There are many restaurants around the hotel.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    9.6
    The room had everything I needed.
    • Leisure trip
    • Solo traveller

    The room was a little warm at first, but the washing dried fast. The window did open out from the top for a safe & quick cool down.

    The room had everything I needed...the staff were amazingly helpful...the hotel is next door to a major shopping centre & public transport...easy access to the airport...loved the low price for good quality

  • Reviewed: 26 April 2016

    5.8
    Staff were friendly and helpful.
    • Leisure trip
    • Solo traveller

    WiFi is good but must be better. Usually get poor connection 🤔 Please change those SQUARE PILLOWS 😁😁😁 They're fine on Sofa/Couch in living room. But not for sleeping. Please change them all.

    Staff were friendly and helpful. Did the best they could to satisfy their guest.

  • Reviewed: 13 February 2016

    4.2
    Not a 4 star hotel
    • Business trip
    • Solo traveller

    Basic room equipment, no water or drnks bar in the room- no closed wardrobe- bathroom basic- no safe.....have stayed in better 2 star hotels

    Not a 4 star hotel

  • Reviewed: 10 December 2015

    8.3
    Good staff who are very helpful;
    • Business trip
    • Solo traveller

    Not much, maybe a wider menu choice?

    Good staff who are very helpful; comfortable room and excellent internet. Food is decent and breakfast choices comprehensive. Did I mention how good the staff are?

  • Reviewed: 13 September 2015

    7.5
    Located in the middle of Neu-isenburg.
    • Business trip
    • Solo traveller

    No fridge in the room. No shuttle bus service to the airport.

    Located in the middle of Neu-isenburg. Very close to shopping mall. Easy to find restaurants around the hotel.

  • Reviewed: 21 July 2015

    9.2
    The Hotel was ideal for my purpose.
    • Leisure trip
    • Solo traveller

    The pillow was just lumps of foam in a bad pillowcase. I can't believe they allow this in the room !!!

    The Hotel was ideal for my purpose. I was there for the Open Doors Festival which takes place in the main street - just a short walk away. Clean, comfortable (apart from the 'pillow'), friendly staff, nice piped Music, well-lit corridors.

  • Reviewed: 28 February 2016

    9.2
    Great room.
    • Leisure trip
    • Solo traveller

    Great room. Great location. I'll stay again.

  • Reviewed: 4 October 2015

    7.5
    lovely breakfast.
    • Business trip
    • Solo traveller

    breakfast late at 7an for weekend

    lovely breakfast. walking only 30 seconds to downtown. more choices for restaurants

  • Reviewed: 2 October 2015

    7.1
    Location near big shopping mall.
    • Leisure trip
    • Group

    Telephone in room did not work. Room door kept opening by itself although we slammed the door shut.

    Location near big shopping mall. Free wifi.

  • Reviewed: 11 September 2015

    9.2
    Location near shopping and transport.
    • Leisure trip
    • Solo traveller

    Location near shopping and transport.

  • Reviewed: 26 August 2015

    7.9
    Comfortable location (near airport and business)
    • Business trip
    • Solo traveller

    No frigobar in the room No vendor machines at the floor

    Comfortable location (near airport and business)

  • Reviewed: 14 June 2015

    7.9
    Location and cleanliness
    • Leisure trip
    • Group

    Location and cleanliness

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 30

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