Hotterstr. 4, Altstadt-Lehel, 80331 Munich, Germany
#91 of 386 hotels in Munich
Guests' ChoiceBased on 779 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.7
Facilities
8.4
Staff
9.1
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 March 2024
Amikam
IsraelI could not set wi-fi on my computer (both phones connected in seconds), the reception's answer was: "it happens to a lot of people with their computers....". It never happened to me and I always travel with a copmutet.
Great location, clean room and friendly dtaff.
Stayed in March 2024
Reviewed: 19 March 2024
Nburcu
TurkeyIt is very central and clean. The breakfast is really good.
Stayed in March 2024
Reviewed: 15 March 2024
Peter
United KingdomRoom is a bit small and not much hanging space.
Good breakfast, not too busy. Friendly staff. Great location near Marienplatz. One of the best showers! Free minibar is nice touch.
Stayed in March 2024
Reviewed: 15 March 2024
Rosie
United KingdomRoom was on the ground floor and gloomy.
The breakfast was good.
Stayed in March 2024
Reviewed: 9 March 2024
Dina
AustriaThe room is quite small.
Very central, yet quiet, comfortable. The breakfast was excellent!
Stayed in March 2024
Reviewed: 3 March 2024
Helen
United KingdomRenovations
Wonderful staff
Stayed in February 2024
Reviewed: 1 March 2024
Abdul
Saudi ArabiaThe rooms are not sound proof, very noisy.
Angelica in the reception. Very pleasant, efficient, professional and extremely helpful. She went above and beyond to accommodate our requirements. Location is extremely close to all shopping area. Free coffee and tea all day.
Stayed in March 2024
Reviewed: 1 March 2024
John
United Kingdomnothing
breakfast. location, staff
Stayed in February 2024
Reviewed: 29 February 2024
Dragos
RomaniaBreakfast was excellent. Location is great. Near garage a nice bonus
Stayed in February 2024
Reviewed: 9 February 2024
Kym
AustraliaThere was some steps we had to drag our suitcases up to get to the lifts. Pretty tough for older people like us., and no one offered to help.
We live old town location of the Mercure Altstadt. Close to plenty of bars and restaurants and shopping.
Stayed in January 2024
Reviewed: 7 February 2024
Peter
PhilippinesVery good location within walking distance from Marienplatz and metro stations. Breakfast service is a definite highlight of this hotel. Coffee, filtered water, and orange juice available the whole day.
Stayed in January 2024
Reviewed: 3 February 2024
Raya
United Arab EmiratesLocation, cleanliness, friendly staff (specially angelica the Colombian receptionist she was fantastic)
Stayed in February 2024
Reviewed: 28 January 2024
Robert
United KingdomNo lounge. No bar.
Great location and helpful staff. Good size room and bathroom. Clean modern and functional. Comfortable room with seating mirror kettle tv and free mini bar. Great breakfast. Free tea and coffee all day. Really good hotel.
Stayed in January 2024
Reviewed: 28 January 2024
Ahmet
TurkeyBreakfast was poorer than our last visit 5 months ago.
Stayed in January 2024
Reviewed: 15 January 2024
Richardson
United StatesBed could have been more Comfortable
Breakfast is great value. Wonderful selection and staff was very friendly.
Stayed in December 2023
Reviewed: 14 January 2024
Maurice
IrelandIt's just a bit dead /quite - no bar or lobby - seemed like there was never anyone else there - except for breakfast which was a bit cramped
Central location
Stayed in January 2024
Reviewed: 13 January 2024
Geraldine
United StatesThe hair dryer.
Breakfast was great! Location great! Clean room . Hair dryer outdated and very weak and needed an upgraded one. Hotel staff were ok. Overall we were satisfied . We enjoyed our visit in Munich ! Please replace your hairdryers.
Stayed in December 2023
Reviewed: 7 January 2024
Greg
United StatesWhen we booked the property, the cost shown by Booking.com was represented different from others. We saw the total and specified for two nights but the price shown was actually for one night. We were disappointed at checkout to find out our cost was double what we had planned for. We made reservations for another hotel for the next two nights at the same time that we booked this one and the cost represented for that one was correctly listed for two nights. I don’t know how this happens, is it the hotel or Booking.com?
Everything was great but very expensive.
Stayed in December 2023
Reviewed: 6 January 2024
Helen
AustraliaShower
Location/ breakfast
Stayed in January 2024
Reviewed: 1 January 2024
Marita
United KingdomThere is something wrong with the hotel reservation and check in system. The hotel asked me to use the opportunity to self check in online, which I did, also entering the bank card data. Anyway, upon arrival I had to show them my card again. I had also reserved two rooms for three of my family members who, unfortunately, could not join us. I canceled them during the free cancellation period. Upon arrival, I was asked about these two rooms (while they were looking at some paper prints). When I went to pay for the room a day later, these canceled rooms were mentioned again. It was not pleasant.
Locations perfect, very central. All attractions can be reached in approx. within 10 minutes. It takes about 15 minutes to walk from the railway station. The breakfast is excellent, a large selection of food and freshly squeezed orange juice available every morning. Very clean breakfast room with many small tables, which is very convenient because you don't have to share a table with other guests. The room is spacious, clean with a very good shower and toilet. In Comfort Queen Room even had two toilets.
Stayed in December 2023
Reviewed: 30 December 2023
Timothy
United KingdomLocation
Stayed in December 2023
Reviewed: 30 December 2023
Alla
LatviaThe opportunity to online check-in. The breakfast is a very lovely, diverse selection of food, clean dishes, and friendly personal.
Stayed in December 2023
Reviewed: 29 December 2023
Albert
United StatesIt was warm in our room (we were there in December, so the heat was on throughout the property) and our bed had the ‘winter weight’ duvets on it. We attempted to remedy the problem by opening our window, but it would only open in tilt mode (not wide enough to make an appreciable difference) There was a thermostat in the room but it didn’t appear to affect the temperature in the room.
Helpful front-desk staff, nice room, great breakfast, and drum roll, please…location, location, location!
Stayed in December 2023
Reviewed: 27 December 2023
Alex
Costa RicaBeds are not super comfortable, for 1-2 nights it is ok, AC wasn’t working so even in winter with the heat was uncomfortable to sleep because it was hot and wasn’t able to regulate it
Location, minibar is free, good breakfast
Stayed in December 2023
Palm Springs, USA
Leipzig, Germany
Spring, USA
Serfaus, Austria
Koutsounari, Greece
New Delhi, India
Brandvlei, South Africa
Lava Hot Springs, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content