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  5. Reviews of Mercure Hotel München Altstadt

Reviews of Mercure Hotel München Altstadt This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hotterstr. 4, Altstadt-Lehel, 80331 Munich, Germany

#91 of 386 hotels in Munich

Guests' Choice

Review score

Based on 779 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.7

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 22 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I could not set wi-fi on my computer (both phones connected in seconds), the reception's answer was: "it happens to a lot of people with their computers....". It never happened to me and I always travel with a copmutet.

    Great location, clean room and friendly dtaff.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It is very central and clean. The breakfast is really good.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room is a bit small and not much hanging space.

    Good breakfast, not too busy. Friendly staff. Great location near Marienplatz. One of the best showers! Free minibar is nice touch.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room - Ground Floor
    • Stayed 2 nights
    • Submitted via mobile

    Room was on the ground floor and gloomy.

    The breakfast was good.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Very central, yet quiet!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is quite small.

    Very central, yet quiet, comfortable. The breakfast was excellent!

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Renovations

    Wonderful staff

    Stayed in February 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are not sound proof, very noisy.

    Angelica in the reception. Very pleasant, efficient, professional and extremely helpful. She went above and beyond to accommodate our requirements. Location is extremely close to all shopping area. Free coffee and tea all day.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    nothing

    breakfast. location, staff

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Breakfast was excellent. Location is great. Near garage a nice bonus

    Stayed in February 2024

  • Reviewed: 9 February 2024

    8.0
    We love Munich and this was a great place to stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was some steps we had to drag our suitcases up to get to the lifts. Pretty tough for older people like us., and no one offered to help.

    We live old town location of the Mercure Altstadt. Close to plenty of bars and restaurants and shopping.

    Stayed in January 2024

  • Reviewed: 7 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Very good location within walking distance from Marienplatz and metro stations. Breakfast service is a definite highlight of this hotel. Coffee, filtered water, and orange juice available the whole day.

    Stayed in January 2024

  • Reviewed: 3 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location, cleanliness, friendly staff (specially angelica the Colombian receptionist she was fantastic)

    Stayed in February 2024

  • Reviewed: 28 January 2024

    8.0
    Stay on central altstadt munich
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No lounge. No bar.

    Great location and helpful staff. Good size room and bathroom. Clean modern and functional. Comfortable room with seating mirror kettle tv and free mini bar. Great breakfast. Free tea and coffee all day. Really good hotel.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    Breakfast was poorer than our last visit 5 months ago.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed could have been more Comfortable

    Breakfast is great value. Wonderful selection and staff was very friendly.

    Stayed in December 2023

  • Reviewed: 14 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It's just a bit dead /quite - no bar or lobby - seemed like there was never anyone else there - except for breakfast which was a bit cramped

    Central location

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    We enjoyed our visit because the location of this hotel is great, breakfast great, room was clean .
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    The hair dryer.

    Breakfast was great! Location great! Clean room . Hair dryer outdated and very weak and needed an upgraded one. Hotel staff were ok. Overall we were satisfied . We enjoyed our visit in Munich ! Please replace your hairdryers.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    9.0
    Very nice but too expensive for the location.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    When we booked the property, the cost shown by Booking.com was represented different from others. We saw the total and specified for two nights but the price shown was actually for one night. We were disappointed at checkout to find out our cost was double what we had planned for. We made reservations for another hotel for the next two nights at the same time that we booked this one and the cost represented for that one was correctly listed for two nights. I don’t know how this happens, is it the hotel or Booking.com?

    Everything was great but very expensive.

    Stayed in December 2023

  • Reviewed: 6 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower

    Location/ breakfast

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    I am satisfied with my stay at the hotel.
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 3 nights

    There is something wrong with the hotel reservation and check in system. The hotel asked me to use the opportunity to self check in online, which I did, also entering the bank card data. Anyway, upon arrival I had to show them my card again. I had also reserved two rooms for three of my family members who, unfortunately, could not join us. I canceled them during the free cancellation period. Upon arrival, I was asked about these two rooms (while they were looking at some paper prints). When I went to pay for the room a day later, these canceled rooms were mentioned again. It was not pleasant.

    Locations perfect, very central. All attractions can be reached in approx. within 10 minutes. It takes about 15 minutes to walk from the railway station. The breakfast is excellent, a large selection of food and freshly squeezed orange juice available every morning. Very clean breakfast room with many small tables, which is very convenient because you don't have to share a table with other guests. The room is spacious, clean with a very good shower and toilet. In Comfort Queen Room even had two toilets.

    Stayed in December 2023

  • Reviewed: 30 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room - Ground Floor
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in December 2023

  • Reviewed: 30 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The opportunity to online check-in. The breakfast is a very lovely, diverse selection of food, clean dishes, and friendly personal.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    9.0
    Will Definitely Stay Here Again!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was warm in our room (we were there in December, so the heat was on throughout the property) and our bed had the ‘winter weight’ duvets on it. We attempted to remedy the problem by opening our window, but it would only open in tilt mode (not wide enough to make an appreciable difference) There was a thermostat in the room but it didn’t appear to affect the temperature in the room.

    Helpful front-desk staff, nice room, great breakfast, and drum roll, please…location, location, location!

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Good location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds are not super comfortable, for 1-2 nights it is ok, AC wasn’t working so even in winter with the heat was uncomfortable to sleep because it was hot and wasn’t able to regulate it

    Location, minibar is free, good breakfast

    Stayed in December 2023

Showing 1 – 25

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