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Reviews of Mercure Hotel Hamburg Mitte This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Schröderstiftstr. 3, Rothenbaum, 20146 Hamburg, Germany

#167 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 546 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 - 43

  • Reviewed: 2 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The cleaning lady was a bit too noisy in the mornings (8 am-ish) and the door doesn't block that noise well

    Very nice room with KETTLE and a fridge! That wasn't expected but was a great surprise since I like to drink tea often. Usually those are not present in hotels. Just because of this if it was possible I'd have given even higher rate

    Stayed in April 2018

  • Reviewed: 6 March 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The toilet facilities were on a different floor to the bar, which was a nuisance.

    Very convenient for our business partner to access. Great location to explore the city too.

    Stayed in February 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The breakfast I ordered for the 2 days visit with my partner who birthday treat it was was not on the order . I had paid £80 paid for it with booking .com but for some reason it did not show on the invoice/order. This was very disappointing for us and we had breakfast elsewhere. The walk to the station was not not far but very dark in the evening. I did not drive to Hamburg for a few reasons but the main reason was the parking fee of £20 per day which I considered very unreasonable especially as the 2 day stay cost me almost £280. I wont be staying here again

    Rooms were clean and tidy , they were very modern and to the standard of all of this chain of hotels. It was accessible to public transport in this case train service a short walk away. The hotel was spotless and the reception areas was very nice.

    Stayed in December 2017

  • Reviewed: 14 November 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    Early morning hours, there is no help from reception like availability of drinking water bottle. It was not possible to have second cup of coffee due to milk shortage.

    The staff was very helpful and cordial

    Stayed in November 2017

  • Reviewed: 29 July 2017

    • Business trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The parking is crazy too small, it's only accessible with a smart...

    The location in the city center is interesting and the breakfast buffet is very nice with all lot of variety of good food.

    Stayed in July 2017

  • Reviewed: 28 March 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Booked a double room, when I checked in it was only 2 single beds put together, mention it to reception who said that if I wanted a double bed I should have booked a king-size room which seems strange to me! Anyway no other rooms available so we had to deal with as no other choice as the hotel was full.

    Location excellent Staff were exceptionally friendly and helpful

    Stayed in March 2017

  • Reviewed: 1 March 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The shampoo/cream/shower gel small tubes were open (from previous user); a towel was ripped; the blanket was too small.

    Staff was nice. All was ok - nothing was excelent.

    Stayed in February 2017

  • Reviewed: 30 November 2016

    • Business trip
    • Couple
    • Privilege Room
    • Stayed 4 nights

    wifi a little slow, expensive, bed not that comfortable, no facilities for gym, having to pay in advance upon arrival

    location, insonorisation, quietness, breakfast, size of the room

    Stayed in November 2016

  • Reviewed: 2 August 2016

    • Business trip
    • Group
    • Twin Room
    • Stayed 6 nights

    Having preserved melons and other fruit salads for breakfast in the middle of summer is a kind of nonsense. How difficult is to cut fresh fruit in a **** hotel??? Double-bed rooms are too small, with almost no warderobe place.

    Stayed in July 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    €18/night charge for parking seems extortionate - park on the street! No fridge in room.

    Comfy bed, fairly central location but a bit of a walk to the public transport, friendly staff.

    Stayed in June 2016

  • Reviewed: 3 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great shower and a comfy bed.

    Stayed in April 2018

  • Reviewed: 13 April 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The staff were very attentive during the whole day and into the evening. Nothing was too much trouble. Excellent service at all times.

    Stayed in April 2018

  • Reviewed: 19 March 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    I expected more from a 4star hotel

    Stayed in March 2018

  • Reviewed: 13 February 2018

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    smelly staff

    Everything as expected

    Stayed in February 2018

  • Reviewed: 3 October 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    Lighting in rooms needs to be brighter.

    Great location for the Conference Centre. Very confortable room and facilities.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Charging an extra 20€ for the breakfast felt like a rip-off.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    From the staff to food to the overall facility the stay was excellent

    Stayed in September 2017

  • Reviewed: 9 September 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very good shower. Nice breakfast.

    Stayed in September 2017

  • Reviewed: 28 June 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The elevator takes ages to come. The ac is not working well. The showerhead was broken

    Stayed in June 2017

  • Reviewed: 7 May 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Rooms are bit small.

    Very good breakfast. Good location. Friendly staff. Empshasis on environment.

    Stayed in May 2017

  • Reviewed: 22 March 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Single beds for an adult is not really suitable.

    Staff were extremely helpful

    Stayed in March 2017

  • Reviewed: 26 February 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The wifi was very slow, so slow that I couldn't work, as I had planned to...

    Friendly staff

    Stayed in January 2017

  • Reviewed: 2 January 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 9 nights

    WiFi terribly slow WiFi captive portal crap with extortion fee for more throughput No 4G coverage inside the hotel

    It was clean

    Stayed in December 2016

  • Reviewed: 1 January 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    * Bad wifi * Many guests attended the nearby conference but Hotel didn't adjust for it, e.g. breakfast schedule

    Stayed in December 2016

  • Reviewed: 18 November 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All good

    All good

    Stayed in November 2016

  • Reviewed: 31 October 2016

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    All good

    Excellent location.Helpful staffs. Clean and neat rooms.

    Stayed in October 2016

  • Reviewed: 20 October 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    food

    Stayed in September 2016

  • Reviewed: 19 September 2016

    • Business trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The WiFi is too weak

    It was very clean and quite, very good service and delicious breakfast

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Business trip
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It is little far from the downtown.

    It is very close to the messe.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was slow and rude. Spoke bad English.

    Stayed in September 2016

  • Reviewed: 28 June 2016

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Everything was fine!

    Close to subway station. Good restaurants close by the hotel.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 January 2016

    • Business trip
    • Solo traveller

    Artificially throttled free wireless, with an alternative upgrade to paid service. This type of nickle&diming together with the hassle it adds is not appreciated.

    Room and comfort as advertised, request for quiet room facing away from the street honored. Aircondition reasonably silent.

  • Reviewed: 13 August 2015

    • Leisure trip
    • Couple

    Had breakfast been a reasonable price we would have partaken each day.the amount of tea coffee and cream was meager and we had to ask for more.

    Lovely room which was relaxing.Our son lives near Slump so it was very handy.

  • Reviewed: 20 July 2015

    • Business trip
    • Solo traveller

    Two single beds pushed together with no attachment does not equal a large double. Falling through the middle is not great during the night.

    Room was very clean and had all the usual facilities except a small refrigerator which is always preferred.

  • Reviewed: 17 February 2015

    • Business trip
    • Solo traveller

    The room was very comfortable with a view to the tower, location was very close to university and in a lively neighbourhood. Personnel was friendly and helpful.

  • Reviewed: 10 April 2016

    • Business trip
    • Couple

    More space/hangers for clothes. Lift very slow.

    Location

  • Reviewed: 8 February 2016

    • Business trip
    • Couple

    Entrance of underground parking too small which promes accident

    Easy access to Congress exhibition

  • Reviewed: 31 August 2015

    • Leisure trip
    • Family with older children

    breakfast expensive

  • Reviewed: 20 July 2015

    • Business trip
    • Solo traveller

    Price for breakfast is Euro 20.00 I suggest everyone is just walking down the road to the next Cafe and get a nice breakfast for EURO 3.95

  • Reviewed: 14 May 2015

    • Business trip
    • Couple

    small rooms no minibar in the rooms bed is not comfortable

    The staff is very friendly and helpfull free wifi was ok

  • Reviewed: 13 May 2015

    • Business trip
    • Couple

    Expensive for small twin room

    Good location

  • Reviewed: 20 April 2015

    • Business trip
    • Solo traveller

    Needs a makeover on decor

    Comfortable room-good food

  • Reviewed: 7 February 2015

    • Business trip
    • Solo traveller

    the bed is not so comfortable for me.

    Location is best for visitor of the fair. Evening buffet was great.

There are also 43 reviews without text. These impact the overall review score.

Showing 1 - 43

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