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Reviews of ITM Hotel Motel21 Hamburg-Mitte This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Droopweg 21, 20537 Hamburg, Germany

#296 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 856 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    5.8

  • Location

    6.9

  • Facilities

    6

  • Staff

    6.6

  • Value for money

    6.4

  • Free WiFi

    5.7

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Showing 1 - 65

  • Reviewed: 19 September 2018

    5.0
    Not to be repeated
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    I arrived with my two young kids at 23:00 after a long traffic jam. When we went to our room, it was not ready. Neither clean nor the beds newly made. When we complained to the staff, it took them 30min to fix it.

    Stayed in August 2018

  • Reviewed: 10 September 2018

    3.3
    I dont like it.
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi was not in use from my room. Remote control for tv was not in use.I check batteries somebody bite with teeths for obtain power. There was no water at breakfast,i ask for it staff said "we dont have water." There was bad smell in room.

    Old stylish building.

    Stayed in September 2018

  • Reviewed: 9 September 2018

    9.6
    A pleasant surprise far exceeded my expectations for comfort, location and price.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Nothing

    The hotel/Motel exceeded my expectations. Conveniently located within 5 mins walking distance of the nearest metro. The motel has its own gated and open courtyard and the rooms are built around the courtyard and are quiet, clean and comfortable. Breakfast was included and was sumptuous. Staff were helpful and kind. A gem of a place and was lucky to find on a very busy exhibition week in Hamburg. Plenty of parking on site for people with cars.

    Stayed in September 2018

  • Reviewed: 5 September 2018

    7.1
    Was told on arrival that there was no vacant room.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Was told on arrival that there was no vacant room. I would be taken 2km by taxi to another hotel, but as I was travelling by bicycle, this was not acceptable. I had booked in advance. The next guest was given the same story. When we complained we were eventually each allocated a room. Very poor customer service.

    Stayed in September 2018

  • Reviewed: 18 August 2018

    7.1
    More space, close by the downtown, free parking, rustic...
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The bad smell in the bathroom (26), the duche was broken and even I informed the reception, nothing was happened. The price (186 euro/room) is too much for a ...motel.

    More space, close by the downtown, free parking, rustic mixed atmospere.

    Stayed in August 2018

  • Reviewed: 5 August 2018

    4.6
    The breakfast buffé was nice.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed did not have a mattress protector, and there was no mattress topper, the bed was super hard as we were laying direct on the springs. The pillow was just a lump and the bathroom had a very musty smell. Very disappointing as we stayed in another room just 2 weeks ago and it was very comfortable and clean.

    The breakfast buffé was nice.

    Stayed in August 2018

  • Reviewed: 1 August 2018

    8.8
    Room was big and clean.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Room was big and clean. Free parking just outside of the motel. We had a road trip through Europe and used low price hotels. This was the best at the trip. I can recommend.

    Stayed in July 2018

  • Reviewed: 1 June 2018

    8.3
    The price was right, and on short notice it was a comfortable stay.
    • Leisure trip
    • Solo traveller
    • Budget Single Room with Shared Bathroom
    • Stayed 1 night

    Advertised as having on site parking, you must arrive early if you want to use it.

    Quiet room, comfy bed, the staff, they were very helpful with all my questions. I would like to give a very big thank you to the staff for their understanding and kindness. The location was easy to find.

    Stayed in May 2018

  • Reviewed: 17 March 2018

    6.3
    Average
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    The room should be cleaner. The internet was not working, a shame.

    I'd spent 3 nights there. It's a cheap option in Hamburg if you only need a hot shower in the end of the day. There was room for parking the car all nights. The internet was a shame. Average place, with good value for the money.

    Stayed in March 2018

  • Reviewed: 22 September 2017

    9.2
    Delightful little motel with no wifi. Great for an unplugged stay.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    THERE IS NO WIFI. Or at least nothing that works. Really, nothing. It was like a black hole. Even the receptionist noted that the wifi was down one night and seemed nonplussed about it. I guess this happens all the time, but for 3 days we were there, we basically could not do much other than try to check email since it took forever to get a connection and/or keep a connection before being dropped again. Also, reception charged me for VAT tax the first day and only later when I looked at my receipt did I see that I had already paid for it in my booking online. I felt like I had been tricked.

    The beds were very comfortable. The showers were always hot. The room was clean. There is a drug store and a grocery store very close by for quick snacks or forgotten items.

    Stayed in September 2017

  • Reviewed: 27 August 2017

    4.2
    They let us keep our luggage and take it late at night after...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The place is like a small train, very low ceilings, the view from my window was a wall! We booked a room for 2 people and the room had beds lined up one behind the other. There was a bad small in the room also. The dustbins were not even emptyied! I felt like I was in a coffin!

    They let us keep our luggage and take it late at night after we did some sight seeing!!

    Stayed in August 2017

  • Reviewed: 26 August 2017

    3.3
    Never again.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room smelled smoke. One member of the staff had his friend with family over for breakfast and they spoke loudly in a foreign language which disturbed the other guests.

    Stayed in August 2017

  • Reviewed: 24 July 2017

    4.6
    Only convenient for those travelling by car stopping over for one night.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    TV was not working; bathroom very small. Noisy environment because guests park their cars in front of the rooms (motel) and leave early in the morning.

    Location; public transport easily reachable.

    Stayed in July 2017

  • Reviewed: 13 April 2017

    7.9
    Very Comfy Beds, Convenient, Clean, NO Coffee and oh so quiet.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    There were no tea or coffee making facilities in the room which we had expected. I did ask but the only coffee available was at breakfast. I thought the days of taking a travel kettle and supplies were over. We only stayed overnight but it spoiled the experience.

    The beds were very comfy. Everything was clean. The heating worked. The U-Bahn was very convenient. Breakfast was okay, nothing special, continental buffet style with enough choice. The lady who was attending to the buffet was friendly and helpful. Quiet location.

    Stayed in April 2017

  • Reviewed: 5 December 2016

    5.8
    The hotel was very kind to accept the date changes for our...
    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Wifi was not available in any of our rooms. We have stayed here many times and is always the same.

    The hotel was very kind to accept the date changes for our stay, as Hamburg Messe changed the dates of the show...

    Stayed in December 2016

  • Reviewed: 19 November 2016

    7.1
    Had a Good Stay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    No Kettle, No Fridge, Need to take metro to go anywhere, Extra 1 euro per person per night not mentioned in booking

    Cleanness, Free Parking, Close to metro station, Close to supermarket

    Stayed in October 2016

  • Reviewed: 7 November 2016

    9.6
    Very nice city motel
    • Leisure trip
    • Solo traveller
    • Budget Single Room with Shared Bathroom
    • Stayed 1 night

    Seems some earlier guests smoke sigarettes in their room or in the hallway

    Very good bed. Room in very good condition. Private parking at 5 meters from the frontdoor

    Stayed in November 2016

  • Reviewed: 28 August 2018

    10
    Simply Perfect.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    Wifi.

    Almost Everything was perfect. The room was very clean. The staff was very nice.

    Stayed in August 2018

  • Reviewed: 27 August 2018

    5.8
    there was cokroch in bathroom, quite unusual for german...
    • Family with young children
    • Triple Room
    • Stayed 1 night

    there was cokroch in bathroom, quite unusual for german standards, this speaks about the cleanliness at the place.

    Stayed in August 2018

  • Reviewed: 18 August 2018

    9.6
    Great value, very relaxing.
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great value, very relaxing. Clean. Great staff

    Stayed in August 2018

  • Reviewed: 4 June 2018

    3.3
    Generally poor in customer service
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Did not value the money

    Nothing

    Stayed in May 2018

  • Reviewed: 13 March 2018

    8.3
    Cheap, clean and comfy.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    WiFi barely reached my room. When it worked it was very fine.

    Cheap, clean and comfy.

    Stayed in February 2018

  • Reviewed: 26 February 2018

    6.3
    very cold inside room
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    very cold inside room

    Stayed in February 2018

  • Reviewed: 25 February 2018

    9.6
    It was amazing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Everything was good

    Stayed in February 2018

  • Reviewed: 23 February 2018

    7.9
    Very clean, comfortable beds, very cold.
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It was freezing cold inside, windows were open.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    8.8
    Needs more heat
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Needs more heat

    Stayed in February 2018

  • Reviewed: 17 February 2018

    10
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    They have to bring more food for the breakfast

    The cleaning was perfect and the staff were polite and respectful

    Stayed in February 2018

  • Reviewed: 15 January 2018

    9.2
    Way better than we expected, all new and clean and comfy
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Way better than we expected, all new and clean and comfy

    Stayed in January 2018

  • Reviewed: 8 January 2018

    10
    The best motel I have been in Hamburg and good service I...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The best motel I have been in Hamburg and good service I give them ⭐️⭐️⭐️⭐️⭐️

    Stayed in January 2018

  • Reviewed: 26 October 2017

    6.3
    Simple room, basic but clean for a fair price
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Simple room, basic but clean for a fair price

    Stayed in October 2017

  • Reviewed: 7 October 2017

    6.3
    Noisy
    • Solo traveller
    • Budget Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Noisy

    Stayed in October 2017

  • Reviewed: 14 August 2017

    7.1
    Staff, location, quiet, shops nearby
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Old furnishes

    Staff, location, quiet, shops nearby

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.5
    Good location.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    It was very noisy on the backyard.

    Good location. Clean place and good breakfast included.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    6.3
    Overall it's alright for overnight stay
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Limited english capabilities of the staff, smallish bathroom not clean enough.

    Overall it's alright for overnight stay

    Stayed in July 2017

  • Reviewed: 24 July 2017

    5.0
    Rooms were small but nice, parking is well located inside...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Stuff doesn't know English.

    Rooms were small but nice, parking is well located inside the territory.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    7.5
    Overall great motel
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    No fridge or kettle

    It was really clean and near the Ubahn

    Stayed in July 2017

  • Reviewed: 2 July 2017

    8.3
    Quaint
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very basic.

    Parking right next to the room, clean bathroom, quiet location.

    Stayed in July 2017

  • Reviewed: 24 June 2017

    10
    I had a nice stay there,though short but enjoyable except for the internet connection.
    • Family with young children
    • Single Room
    • Stayed 2 nights

    Internet in the room was not that good.

    Friendly environment.

    Stayed in May 2017

  • Reviewed: 22 June 2017

    5.8
    The staff did not speak english as advertized.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights

    The staff did not speak english as advertized.

    Stayed in May 2017

  • Reviewed: 20 April 2017

    4.6
    Bed
    • Leisure trip
    • Solo traveller
    • Budget Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Wifi

    Bed

    Stayed in April 2017

  • Reviewed: 15 April 2017

    8.8
    Lydisolationen
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Lydisolationen

    Stayed in April 2017

  • Reviewed: 22 March 2017

    7.9
    good location near U2 station.
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    good location near U2 station. Around 4 station, from main train station

    Stayed in February 2017

  • Reviewed: 24 January 2017

    7.9
    Good price. Continental breakfast only.
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    WI-FI not working properly in room 26. WI-FI working only in certain areas.

    Location car in safe area.

    Stayed in January 2017

  • Reviewed: 1 November 2016

    5.4
    Ok place,
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    week internet

    Good place, good value for the money. If you are looking for cheap place this one is ok. Week internet though

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    3.3
    The staff was not cooperative and neither they could speak...
    • Leisure trip
    • Family with young children

    The staff was not cooperative and neither they could speak good English. We had elderly couple with us and they were given a room with no warming. We booked for 2 nights, but left the hotel after 1 night, without getting any refund or apology from the staff/manager. If you are a couple or a family, then I would recommend not to stay at this place.

  • Reviewed: 10 May 2016

    4.2
    The bathroom was very very small like 2 squaremeters and...
    • Leisure trip
    • Solo traveller

    The bathroom was very very small like 2 squaremeters and watch about the city tax ,the receptionist fooled me to pay for it, after i've end the trip i've realised that it was payed by booking already. The breakfast is weak !!!

  • Reviewed: 21 April 2016

    5.4
    They charged us 29 euros for each dog (doesn't say...
    • Leisure trip
    • Couple

    They charged us 29 euros for each dog (doesn't say anything when you book online) and the internet was paid and valid just for one user. It's not normal nowadays.

  • Reviewed: 9 April 2016

    2.5
    staff very rude !
    • Business trip
    • Group

    staff very rude !!! front door had a hole that let outside air to enter the room . I tried to change room but it was not possible , staff suggestion was to block the hole with the towel... We had to pay extra 2 euro for some taxe And internet is not free is 2 euro. I do not recomand !!!!

  • Reviewed: 27 March 2016

    7.1
    Heater was superhot so you can get a nice warm room.
    • Leisure trip
    • Couple

    The first room we got wasn't really clean with twin bed. We did ask for a queen bed. the staff gave us a 3-person room and we have to pay 55euro total. Wifi you need to pay. Towel smelled bad.

    Heater was superhot so you can get a nice warm room. Free parking which is free around the area because the location is out town. Staff was helpful there was LIDL supermarket nearby which was closed around 9pm. Walking to U-bahn was about 10min and the train would go directly downtown.

  • Reviewed: 23 August 2015

    2.5
    The motel refunded the amount we paid for the room we...
    • Leisure trip
    • Group

    When we arrived at night (the time we clearly stated in the reservation) we found a non-english speaking receptionist who managed to explained to us that they don't have a room for us and the motel is fully booked (the printed reservation confirmation didn't impressed him), he didn't offered us any alternative and didn't even allowed us to stay at the lobby until sunlight. We spent the night on train station's benches as a result...

    The motel refunded the amount we paid for the room we didn't get after we complained to Booking.com customer service..

  • Reviewed: 4 July 2015

    4.2
    It was a short stay.
    • Leisure trip
    • Solo traveller

    At 200 euros, ridiculously expensive for a tiny room with basic facilities, dirty courtyard with plastic chairs and tables, and 2 euros EXTRA for wifi. If I'd paid 60 euros, I would have been a little grumpy at the price. The breakfast was free and was worth it.

    It was a short stay. The bed was quite comfortable. The reception desk was open at 23:45 when I arrived after my delayed flight and was open when I needed to check out at 08:00 the next morning.

  • Reviewed: 30 April 2015

    4.6
    Location, Parking, Size of the room and bathroom.
    • Leisure trip
    • Family with young children

    I have paid online three weeks ago checking in. But reception not agreed and charged me twice, Then credited after 2 days. on the last day reception again wanted me to pay for wifi but this was prepaid by me. And also only 1 wifi ticket issued for 5 guests. The reception boys does not know of a value of a customer. they are very very unprofessional.

    Location, Parking, Size of the room and bathroom.

  • Reviewed: 25 April 2015

    5.8
    price, warm enough, close to u-bahn station and...
    • Leisure trip
    • Solo traveller

    cleanliness, wifi signal and they give you password for everyday sometimes passwords work sometimes doesnt...

    price, warm enough, close to u-bahn station and budnikowsky/ penny.

  • Reviewed: 14 May 2016

    8.3
    Good value for money with excellent secure car park
    • Leisure trip
    • Solo traveller

    More eating places near by

    Good value for money with excellent secure car park

  • Reviewed: 23 April 2016

    8.8
    its quite good
    • Leisure trip
    • Family with young children

    breakfast is not enough as we paid for 6 person but we got to ask like yoghurt and milk and bread!

    its quite good

  • Reviewed: 8 April 2016

    7.9
    Parking, Breakfast, Location
    • Leisure trip
    • Family with young children

    Breakfast was not properly topped up, on somedays (minor). Except that it was a nice stay.

    Parking, Breakfast, Location

  • Reviewed: 17 March 2016

    8.8
    Good value for money.
    • Business trip
    • Solo traveller

    The very small shower and toilet rooms.

    Good value for money. easy access from the city center.

  • Reviewed: 24 January 2016

    8.3
    You get what you pay for and it was very good and we parked...
    • Leisure trip
    • Couple

    You get what you pay for and it was very good and we parked our car outside our room, very safe.

  • Reviewed: 20 January 2016

    5.8
    no wifi,
    • Leisure trip
    • Couple

    no wifi,

  • Reviewed: 3 January 2016

    6.3
    Spacious bed
    • Leisure trip
    • Solo traveller

    Glass in room was very dirty

    Spacious bed

  • Reviewed: 9 December 2015

    7.1
    Safe parking
    • Solo traveller

    No restaurant, no bar

    Safe parking

  • Reviewed: 8 December 2015

    5.4
    Parking and location.
    • Business trip
    • Group

    Internet is not free and even after paying does not work properly.

    Parking and location.

  • Reviewed: 18 March 2015

    6.7
    The convenience of going to the central city...
    • Leisure trip
    • Group

    The convenience of going to the central city monchebergstrabe, where the main shopping mall is located.

  • Reviewed: 15 March 2015

    9.2
    Modern
    • Leisure trip
    • Couple

    No free parking

    Modern Clean Well designed Comfortable Good price

  • Reviewed: 3 January 2015

    6.3
    location is great, many shops around
    • Business trip
    • Group

    wifi although not free, did not work properly, only one restaurant in the area..

    location is great, many shops around

There are also 33 reviews without text. These impact the overall review score.

Showing 1 - 65

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