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Reviews of The Rilano Hotel Frankfurt Oberursel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Zimmersmuehlenweg 35, 61440 Oberursel, Germany

#4 of 10 hotels in Oberursel

Guests' Choice

Review score

Based on 295 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.8

  • Location

    7.4

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 - 50

  • Reviewed: 28 April 2018

    6.7
    The location of the hotel and the space of the room.
    • Business trip
    • Solo traveller
    • Stay Luxury
    • Stayed 4 nights

    The internet is very important to my job and the WiFi is unacceptable slow. In this room price the speed of 4.5Mbps is unacceptable...

    The location of the hotel and the space of the room.

    Stayed in April 2018

  • Reviewed: 31 January 2018

    6.3
    It was very noise on Saturday morning.
    • Solo traveller
    • Stay Comfortable
    • Stayed 2 nights
    • Submitted via mobile

    It was very noise on Saturday morning. From 7 to 9 approximately If there is some work to do, it shouldn't be done in the morning too early, specially on weekends. Best regards

    Stayed in January 2018

  • Reviewed: 27 August 2017

    2.5
    Room service and stay experience is not worth the money.
    • Leisure trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 7 nights
    • Submitted via mobile

    Room service changed bedsheet with dirty sheet having hair instead of clean ones (have photos). Staff is not friendly and some are rude (probably forced to work there). Hotel is very far from Frankfurt and not value for money. Room service starts knocking on your door every morning since 9 am, it disturbs the sleep. They don't have painkillers for emergency so I was helpless and in pain (clinics are closed on weekend and hospital is far away at Bad Homburg). Carry your own medicine.

    Tv was working.

    Stayed in August 2017

  • Reviewed: 21 June 2017

    8.3
    Quiet, convenient location in Oberursel
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 4 nights

    I thought that for the price, breakfast could have been included in the price. Also international newspapers could have been made available to read and return at no cost.

    I liked the upgrade (at a minimal cost) to a larger room with a table and kitchenette. The garden cafe is great. The beds are very comfortable and the soundproof room very much appreciated. Two supermarkets are located within a 5-10 minute walk...

    Stayed in May 2017

  • Reviewed: 19 May 2017

    4.6
    Climatization not working, zero client service
    • Business trip
    • People with friends
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    First night climatization was not working and it was 27°C the whole night. On the phone they just said it does not work with no indication they would do anything about it. We had to have the window open and there were frogs sounds the whole night. I was there as part of the conference and they refused to give us conference agreed price because we had booked via booking. At the end they refused to give any discount or even be sorry for all the problems we had. One of the worst hotel exprience we had in a long time !

    Clean, food ok

    Stayed in May 2017

  • Reviewed: 19 April 2017

    8.3
    A pleasant stay at this hotel with close proximity to the train station and supermarket.
    • Family with young children
    • Classic Twin Room
    • Stayed 4 nights

    It a little too quite at the surrounding areas though.

    The buffet breakfast, spacious room and the close proximity to the supermarket and train station. Good for jogger as there are 3 recommended running routes by the hotel.

    Stayed in April 2017

  • Reviewed: 26 February 2017

    10
    Very good food
    • Business trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Sunday public traffic was poor

    Place, connection with metro and fair. Dinner was terrific, with ice creams, lots of deserts and salads. Big parking lot.

    Stayed in January 2017

  • Reviewed: 7 December 2016

    7.1
    1 hour waiting for room-service.
    • Business trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 1 night

    1 hour waiting for room-service. Party on the top floor till. At 2 O'Clock I at night I needed to change room to a quiter part of the hotel. No appologies or 'sorry' in the morning when checked out.

    Stayed in December 2016

  • Reviewed: 3 October 2016

    9.6
    Nice comfortable Hotel.
    • Business trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 2 nights

    Constant background noise in the bathroom . . . like a wind tunnel or something ?? Seemed very loud @3:00 in the morning !

    It was fine for what I wanted, clean, comfy, decent restaurant, decent bar, wi-fi and parking.

    Stayed in September 2016

  • Reviewed: 24 September 2016

    5.8
    Hotel is in a quiet place without noises, that very good.
    • Business trip
    • Couple
    • Stay Comfortable
    • Stayed 6 nights

    For a 4 star hotel, it should not have carpet in the room. the carpet hides a lot of dirt. No room sandal's.

    Hotel is in a quiet place without noises, that very good. The restaurant was perfect.

    Stayed in September 2016

  • Reviewed: 26 August 2018

    8.8
    a lot of space everywhere.
    • Couple
    • Stay Comfortable
    • Stayed 1 night

    free parking in hotel garage.

    a lot of space everywhere.

    Stayed in August 2018

  • Reviewed: 19 August 2018

    6.3
    Best Breakfast in Frankfurt
    • Business trip
    • Family with young children
    • Stay Comfortable
    • Stayed 3 nights
    • Submitted via mobile

    Best Breakfast in Frankfurt

    Stayed in August 2018

  • Reviewed: 15 June 2018

    3.3
    Price on booking was not like their price
    • Business trip
    • Couple
    • Stay Comfortable
    • Stayed 5 nights
    • Submitted via mobile

    Price on booking was not like their price Staff not qualified Very few staff Bad wifi

    Stayed in June 2018

  • Reviewed: 21 May 2018

    7.9
    The staff is very kind and friendly.
    • Business trip
    • Solo traveller
    • Stay Luxury
    • Stayed 12 nights

    The room didn't have an air conditner. I felt hot, as the room is in the highest floor.

    The staff is very kind and friendly.

    Stayed in April 2018

  • Reviewed: 10 May 2018

    8.3
    Very nice.
    • Business trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 1 night
    • Submitted via mobile

    The honey in a honey comb - lovely touch.

    Stayed in May 2018

  • Reviewed: 30 November 2017

    7.9
    Good hotel
    • Business trip
    • Solo traveller
    • Stay Individual
    • Stayed 1 night
    • Submitted via mobile

    Expensive, worn out floor and outdated bathroom

    Very good bed, great breakfast

    Stayed in November 2017

  • Reviewed: 27 November 2017

    9.2
    A great breakfast
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 6 nights

    The location is not convenient for me

    Such a great breakfast, friendly staff, a small gym and sauna but it's open from 6 am

    Stayed in November 2017

  • Reviewed: 28 October 2017

    5.0
    Awful
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Heating was broken and it was freezing. I was upgraded to the suite which was awful and unhomely

    Stayed in October 2017

  • Reviewed: 29 June 2017

    10
    Great hotel, but watch the wifi
    • Business trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 2 nights

    The wifi was generally terrible. I couldn't get any work done as nothing would load.

    Stayed in June 2017

  • Reviewed: 15 February 2017

    7.5
    Nice Hotel however parking and breakfast costs let it down.
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Cost of breakfast and parking should be free

    Was clean and tidy, the staff were friendly and warm.

    Stayed in February 2017

  • Reviewed: 14 February 2017

    9.2
    Bussiness
    • Business trip
    • Group
    • Stay Luxury
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was excelent Rom very big and nice.

    Stayed in January 2017

  • Reviewed: 1 February 2017

    7.9
    very nice place to stay.
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 3 nights

    very nice place to stay.

    Stayed in January 2017

  • Reviewed: 28 January 2017

    8.3
    wide range of variety of food
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 3 nights

    location is a bit off slow free wifi

    wide range of variety of food good business facilities

    Stayed in January 2017

  • Reviewed: 14 January 2017

    7.1
    Nice to stay but something to improve
    • Business trip
    • Solo traveller
    • Stay Comfortable
    • Stayed 5 nights
    • Submitted via mobile

    Wifi is very poor and slow

    Stayed in January 2017

  • Reviewed: 13 January 2017

    8.3
    Breakfast was absolutely super.
    • Business trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 3 nights

    Breakfast was absolutely super. Great staff. good WIFI connection. Nice clean and large room. OK distance from the train station. Good stay, Thanks!

    Stayed in January 2017

  • Reviewed: 22 December 2016

    10
    Gerat suite, staff and an unbelievable breakfast buffet!!
    • Family with young children
    • Rilano Suite
    • Stayed 5 nights
    • Submitted via mobile

    Room was excellent, staff and an unbeatable breakfast!

    Stayed in November 2016

  • Reviewed: 17 December 2016

    8.8
    Noisy air conditioning vents immediately above bed
    • Business trip
    • Solo traveller
    • Stay Individual
    • Stayed 2 nights
    • Submitted via mobile

    Noisy air conditioning vents immediately above bed

    Stayed in December 2016

  • Reviewed: 9 December 2016

    8.3
    Good business location, only a few minutes walk from the...
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    Good business location, only a few minutes walk from the local S-Bahn. Friendly staff.

    Stayed in December 2016

  • Reviewed: 6 October 2016

    6.3
    Clean and big bed.
    • Business trip
    • Group
    • Stay Comfortable
    • Stayed 6 nights

    The price was so much for this hotel.For that price you can get much better

    Clean and big bed. The breakfast also was good enough.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 May 2016

    9.6
    Our room was impressively clean, comfortble and inviting.
    • Leisure trip
    • Couple

    If you use the shower o full power, the water that splashes has nowhere to go resulting in a small pond i front of the door.

    Our room was impressively clean, comfortble and inviting. Staff was very helpful and spoke good English.

  • Reviewed: 22 December 2015

    4.2
    The free wifi and the fact that the windows open wide.
    • Leisure trip
    • Couple

    The whole hotel needs a revamp. It is no where near the 4 star rating it has. The rooms don't offer anything close to that a 4 star hotel would expect. There was no character and nothing appealing about the room or hotel.

    The free wifi and the fact that the windows open wide. The hotel accommodated our early arrival with a midday checkin and the bed was great!

  • Reviewed: 18 October 2015

    10
    A beautifully renovated room, with tip-top decor and...
    • Leisure trip
    • Couple

    Not a bad experience--but I miss the trousers' press the rooms had formerly.

    A beautifully renovated room, with tip-top decor and immaculate housekeeping.

  • Reviewed: 17 September 2015

    6.3
    Bed was big & comfortable, Wi-Fi access very easy, Sauna...
    • Business trip
    • Solo traveller

    Value for money was very bad - hotel standards were ok, but for that price you can get much better. The carpet was in awful state in all the public areas.

    Bed was big & comfortable, Wi-Fi access very easy, Sauna area

  • Reviewed: 20 January 2015

    9.6
    Friendly welcome, efficient registration, excellent...
    • Leisure trip
    • Couple

    The telephone and TV did not work; dismal, lifeless lobbies on each floor; ugly soap dispensers in each bathroom....

    Friendly welcome, efficient registration, excellent housekeeping, superb noise deflection from outside; tri-lingual reception staff....

  • Reviewed: 4 January 2015

    9.2
    Wonderful hotel, wonderful Christmas buffet, staff beds etc...
    • Business trip
    • Couple

    On my last trip the reply to this said that as of This January there would be free wifi. A hotel of this standard should not charge for wifi.

    Wonderful hotel, wonderful Christmas buffet, staff beds etc all great. Very dig friendly. We only stay at dig friendly hotels!

  • Reviewed: 24 May 2016

    6.7
    Comfortable large room.
    • Leisure trip
    • Solo traveller

    Room was very hot, air conditioning not working and window was locked shut! Bad view of car park!

    Comfortable large room. good facilities.

  • Reviewed: 6 March 2016

    9.2
    The staff are very attentive and friendly.
    • Business trip
    • Solo traveller

    Little too busy for my taste.

    The staff are very attentive and friendly.

  • Reviewed: 10 January 2016

    3.3
    staff is not kind with childeren
    • Business trip
    • Family with young children

    staff is not kind with childeren

  • Reviewed: 29 December 2015

    10
    Second time I've stayed,this time as a couple.
    • Business trip
    • Couple

    Nil

    Second time I've stayed,this time as a couple. Just as good as first time. Thank you, and see you next time.

  • Reviewed: 31 October 2015

    10
    Very friendly staff, prompt check in,
    • Business trip
    • Solo traveller

    Nothing

    Very friendly staff, prompt check in, Clean rooms comfy bed. Cosy duvet and pillows Good location

  • Reviewed: 11 October 2015

    7.1
    Friendly staff and room space.
    • Business trip
    • Solo traveller

    No swimming pool.

    Friendly staff and room space.

  • Reviewed: 9 October 2015

    10
    Wifi connection
    • Business trip
    • Solo traveller

    Wifi connection

  • Reviewed: 24 September 2015

    10
    Functional hotel.
    • Business trip
    • Solo traveller

    A little dated.

    Functional hotel. Well located for where I was staying. Food in restaurant was great and service was great.

  • Reviewed: 28 July 2015

    5.8
    Bathroom is not a 4 star, more a youth hostel like
    • Leisure trip
    • Family with young children

    Bathroom is not a 4 star, more a youth hostel like

  • Reviewed: 9 June 2015

    10
    Clean, nice beds and extra pillow, beautiful room
    • Leisure trip
    • Couple

    Room at the front of the hotel has a lot of traffic noise (but only with window open!)

    Clean, nice beds and extra pillow, beautiful room

  • Reviewed: 24 May 2015

    7.1
    Restaurant staff unfriendly and price of breakfast is...
    • Family with older children

    Restaurant staff unfriendly and price of breakfast is ridiculous

  • Reviewed: 14 May 2015

    8.8
    staff
    • Business trip
    • Solo traveller

    cost of breakfast speed of free wifi

    staff cleanliness free wifi spacious room comfort

  • Reviewed: 19 April 2015

    8.8
    Best value for money
    • Leisure trip
    • Couple

    Best value for money

  • Reviewed: 14 April 2015

    9.2
    First time, the cooker from the Kitchen offered me, to cook...
    • Business trip
    • Solo traveller

    First time, the cooker from the Kitchen offered me, to cook something special for my breakfast.

  • Reviewed: 13 February 2015

    6.7
    staff, very friendly
    • Business trip
    • Solo traveller

    limited choice in restaurant for a la carte dinners.

    staff, very friendly

There are also 21 reviews without text. These impact the overall review score.

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