No concept for me that this is a fully automated hotel with staff present

Clean and modern

Stayed in May 2025

Unfortunatley no toilet paper in our unit. However, this problem was solved immediately upon calling the service line. Friendly service.

Great overnight spot.

Stayed in April 2025

Perfect if you're on a business travel and don't care about breakfast

Stayed in April 2025

Bedsheets were dirty couldnot contact anyone to ask for new one. We bought our own

Check in & Check out was successful. Everything worked smoothly through the sent link.

Stayed in December 2024

My room was located on the ground floor with an easy access entrance. The room was very modern and comfortable. It was furnished with a kitchenette, dishes, water cooker and a nice sized refrigerator. The check-in at this hotel is contactless. The key is a link you receive via SMS and Email. To access the room, you need to click on the link and the door will (should) open. This takes some getting used to, but it works well. If you need assistance, it is easy to contact the staff by phone and they help you very quickly.

Stayed in October 2024

Restaurant staff were very slow to bring menus and the bill

Very close to the Exhibition centre and could be walked

Stayed in November 2024

No internet access. Poor communication

Very nice apartment.

Stayed in July 2024

The completely automated check-in is an absolute nightmare even if you have a recent Samsung (iPhones seemed to work better). Some of our 5 emails to access the rooms only arrived 90 minutes after we had "checked in." I wouldn't ever stay at any of NDH's hotels again.

Nice enough room.

Stayed in July 2024

The location was a bit creepy and remote from the ‘living world’.

Very clean and modern room

Stayed in June 2024

Dodgy payment system vulnerable to hacking, which resulted in my data being stolen and me being asked for additional payments as the first one supposedly "did not go through". Company claims of course, predictably, "client data was not compromised". Impossible to actually get into your hotel room if you are from overseas and 1. You do not speak German - the instructions sent to your phone are all in German 2. your phone doesn't connect to roaming. The doors do not work on a digital key system, there is no key box, doors apparently only work when you are connected ( but the hotel is so far from the centre I never got coverage). There is no working telephone number to call for help after hours. The so-called English emergency number is blocked - it doesn't t even ring. A German number does ring but only plays music at you for up to 10 minutes. This "hotel" is not fit for purpose and should be removed from booking.com.

Nothing

Stayed in August 2025

Unclear payment system – double charged and no support I booked a room via Booking.com and was charged, but didn’t receive any confirmation email. I contacted the hotel via chat to ask for help, and they sent me a new payment link. I assumed the first payment didn’t go through, so I paid again — which led to a double charge. Later, when I contacted support, they claimed I had booked two separate rooms and refused to take any responsibility or issue a refund. Their explanation was based on booking codes, but I had only intended to book one room. The payment system is confusing, the communication is unclear, and the customer service was completely unhelpful. I strongly advise being very careful when booking here.

Stayed in June 2025

Top alles

Stayed in May 2025

Good modern room, with good price. The location is bad, but you can see it when you book it.

Stayed in March 2025

The hotel is actually a motel with no staff on site and no lobby. Access to the room was given by email the day of the checkin and it was not as advertised. There was to be a keypad according to the photo. Instead, it was a motorized lock that was only accessible with your phone via internet. The Internet access was not reliable and if you left your phone in the room, you could not reenter. There was no response when we emailed several requests for help. No wifi was available as promised. It is in a desolate part of Norhausen accessibly only by car and there are no taxis available at the train station. We arrived late in the night as we told them we would and it was a very scary place to be. The Hotel is in a horrible place among factories and is in the middle of fencing and weeds. There is nothing nearby for food shopping or restaurants. It is advertised to be an equipped kitchen: there was one pan, 2 forks and one knife. The building second floor is accessible by a black, unlit staircase which in the night was dangerous and slippery. We tried to cancel our stay and they would not even respond to that request. We went and booked another very nice hotel near the train station and are not being answered about refunding our money.

The room was clean and comfortable.

Stayed in November 2024

Could not get into the room, they didnt find a solution at let me stranded at 10pm alone as a girl

Stayed in August 2024

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I really appreciate that the administration took into account my request to allocate the first floor, I have a problem with my leg. that's great

Stayed in August 2024

The backyard consists of weeds so you can't go outside.

Beautiful hotel room with all amenities. You can get there yourself and there are pans and cutlery available. The beds are good and the pillows are wonderful. The bathroom is spacious with a rain shower. Modern hotel room with everything you need and certainly recommended for travelers at this price.

Stayed in August 2024

I booked with this company at midnight just to see that there was already someone in the room.I the. Had to find another hotel which costed me not only money but 3 hours of my time at midnight. I emailed your company today morning and still havnt got a response or a refund

I booked with this company at midnight just to see that there was already someone in the room.I the. Had to find another hotel which costed me not only money but 3 hours of my time at midnight. I emailed your company today morning and still havnt got a response or a refund .

Stayed in August 2024

Bathroom should close completely and get locked, this was not there. No staff at all to assist this is big drawback here. Every person whom I came across during my stay was struggling to open the door, even I faced same issue with this internet lock. Wifi was very problamatic, it was off for complete 3 days.

Liked the room size and facilities like mini kitchen and refrigerator. Also it was spacious.

Stayed in July 2024

Location, the door opening process

Stayed in August 2024

Easy acces, good parking place right in front of hotel, clean, modern and well equiped.

Stayed in July 2024

Definitely the worst hotel experience I've ever had in Germany. Hotel room doors are remotely controlled and suppose to be opened with the link provided by the hotel, yet it didn't work out at all. We made several calls to ask for help as there was no one on site, the crews of the hotline tried to help and assigned other rooms to us but they were all occupied by other guests even they still showed available in the system. The worst part is the hotline crews hanged their phone right after 10 PM while we still have no idea where we can sleep at night with my 9 year old kid!! Btw, we were obviously not alone at that night and several other customers were also blocked outside their reserved rooms..

NA

Stayed in May 2024

Innovative hotel with a lot of amenities close to the Autobahn exit. Good for 1 night but has all the amenities for a long term stay as well. Large, clean and fancy new rooms with a kitchen plus big refrigerator surprisingly. Do make sure to check in remotely before you reach. It is no fun to scamper around in front of the door to get all the details in if you are in a hurry to hit the bed.

Stayed in April 2024

Everything!

Do not stay here! There is no reception and the locks to enter the room only work off internet and they do not work at all. First night had to wait an hour for access and second night 1hr 30 for the cleaner to let 10 people into there rooms! Absolute disgrace!

Stayed in May 2024