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Reviews of Best Western Comfort Business Hotel Düsseldorf-Neuss This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hammer Land Str. 89, 41460 Neuss, Germany

#9 of 14 hotels in Neuss

Guests' Choice

Review score

Based on 250 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    6.7

  • Location

    6.8

  • Facilities

    6.5

  • Staff

    8

  • Value for money

    6.8

  • Free WiFi

    6.6

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Showing 1 - 33

  • Reviewed: 29 January 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurant for 4 star hotel? Room cold. Heating was off when I arrived. Breakfast warm buffet limited to congealed scrambled egg and sausage (cold buffet OK). Muesli of low quality. Resembled an overpriced 2 star hotel.

    It was clean, although room smelt as it was used by dmokers

    Stayed in January 2018

  • Reviewed: 16 November 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Medica conference on. To pay just under 1000 euro for two nights for this hotel was well over the top. Staff were good. Bathroom heater not working on 1 degree nights. Taxi to town or conference was about 40 euro each way making each night nearly 600 euro and only breakfast provided. No meals after breakfast so have to taxi to eat out.

    Stayed in November 2017

  • Reviewed: 3 March 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Waited ages for a drink got acknowledgment from the one girl doing evrything then some German guys got served before me, 15 mins to get a beer. Poor choice of food only pizza and yes you guessed it "under cooked base" Dirty out of date

    Footy on tv

    Stayed in March 2017

  • Reviewed: 25 January 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Hotel service level not consistent with 4 star hotel. Wifi weak and unstable. The hotel is located in the industrial area.

    Quite convenient location if coming by car. Free spacious parking. Near the train station from which to reach the city center or exhibition center. In the room is an electric kettle, tea, coffee.

    Stayed in January 2017

  • Reviewed: 14 December 2016

    • Business trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Wow, I don't know where to begin. First, there is no restaurant in the hotel, only a breakfast room, and if you want to go out to eat at night, there is nothing in the surroundings, so you must drive quite a ways. The hotel is really blahh, and very expensive during trade fairs in Düsseldorf, but there was nothing available at the moment, so we had to take it. Staff is not the most pleasant, to the extent that they hardly or don't even return the greetings when you enter or leave the premises, which by the way, the reception area is non existent, except for the front desk in a little corner, so, if you must wait for somebody to pick you up, there is not even a seat. I wouldn't recommend this hotel, and I wouldn't stay here again. I'd rather travel to Mönchengladbach, Remscheid or other towns about 20 kilometers away to get a better and friendlier accommodation, where we stayed during past fairs.

    Rooms are OK, but not of a four star hotel by any means. There is not much to like of this hotel.

    Stayed in November 2016

  • Reviewed: 5 June 2018

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    good beds, lots of parking space, quiet.

    Stayed in June 2018

  • Reviewed: 16 May 2018

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nice

    Good

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    cleanliness

    value for cost

    Stayed in May 2018

  • Reviewed: 25 March 2018

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Some of dusty place

    Breakfast was excellent. Also comfortable and parking place is free

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Some hairs in the bathroom remaining. Heater in the bathroom broken

    Nice staff

    Stayed in March 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    wifi's speed

    quiet and clean

    Stayed in January 2018

  • Reviewed: 16 November 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Price regarding the quality of the hotel was from my point of view clearly insufficient.

    Courtoisy of the the people.

    Stayed in November 2017

  • Reviewed: 3 October 2017

    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stuff

    Stayed in October 2017

  • Reviewed: 29 September 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    the pillow was so unconfortable, noisy rooms (or maybe it was just my neighbours..),

    easy to park, breakfast was okay , staff is friendly

    Stayed in September 2017

  • Reviewed: 19 July 2017

    • Business trip
    • Couple
    • Single Room
    • Stayed 4 nights

    not the best view/ location (too industrial)

    great, really good value for money

    Stayed in July 2017

  • Reviewed: 11 May 2017

    • Business trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad WiFi, dated enterior and overpriced

    Location

    Stayed in May 2017

  • Reviewed: 15 December 2016

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    There were no English channels on the TV; no plug for the bath and no fridge.

    The room was comfy and clean and the breakfast was great.

    Stayed in December 2016

  • Reviewed: 13 December 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    good size room, near to the shopping centre, good breakfest, free snacks, excellent wifi, 20min by tram from Düsseldorf main station

    Stayed in November 2016

  • Reviewed: 2 December 2016

    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    the location is not good, room rate is too high.

    Stayed in November 2016

  • Reviewed: 22 August 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    No WIFI on 4th floor.

    Staff was OK

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 March 2016

    • Business trip
    • Solo traveller

    There is no restaurant in the hotel, so you need to find one in the city center, which is a problem, when you come late.

    Clean, comfortable, spacious parking

  • Reviewed: 1 February 2016

    • Leisure trip
    • Solo traveller

    The bathroom was small and smelled bad, almost no facility, staffs were not welcoming except one or two

    The proximity to the Rhineland Centre train station, which makes it easy to travel from/to Dusseldorf Baunhof (central station) within 10 minutes with almost 2.5 Euros

  • Reviewed: 26 November 2015

    • Business trip
    • Group

    It takes about 5-10 min to walk to the hotel from S bahn station. There were few street light so the road was very dark at night.

    The room was clean and comfortable. The breakfast was great.

  • Reviewed: 6 November 2015

    • Business trip
    • Solo traveller

    No restaurant in the hotel. No restaurants around. You need a car to get fed somewhere or catch the train to Düsseldorf.

    Proximity to S-Bahn and a big shopping mall. Decent breakfast.

  • Reviewed: 27 May 2015

    • Couple

    The Reception did not know that we had a confirmed booking. Because the hotel was overbooked they tried first to send us to another hotel. As we refused this proposal they managed to accomodate us . The Hotel has the charm of a youth hostel not that of a 4 star Hotel. Esp the Breakfast reminded us of a Youth Hostel. The receptionists could be a little more friendly.

  • Reviewed: 28 January 2015

    • Leisure trip
    • Couple

    Window view are factories

    Very quiet at night, spacious room, clean and comforable bed. Breakfast simple but acceptable. Only 15 minutes from Dusseldorf city center

  • Reviewed: 15 March 2016

    • Business trip
    • Solo traveller

    Not so international, location is a little bit far from city center....

    Big room,quite and friendly staff.

  • Reviewed: 3 February 2016

    • Business trip
    • Group

    My room at the corner was extremely cold at night

    Clean, Good Parking lot

  • Reviewed: 23 December 2015

    • Business trip
    • Group

    warm welcome

  • Reviewed: 1 December 2015

    • Leisure trip
    • Family with young children

    Unbelievably bad at breakfast , ignored by all staff so cleaned a table off and got set the table myself never been so ignored

    It was nice and quiet

  • Reviewed: 6 September 2015

    • Leisure trip
    • Solo traveller

    Every thing was spot on all the staff were fantastic

  • Reviewed: 5 July 2015

    • Business trip
    • Solo traveller

    No AC

    Staff was helpful and friendly

  • Reviewed: 2 May 2015

    • Business trip
    • Solo traveller

    Breakfast limited choice Rooms a bit run down Poor Wifi

    Basic business hotel Well located

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 33

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