Brandenburger Strasse 30, 69493 Hirschberg an der Bergstraße, Germany
Based on 61 hotel reviews
7.3Cleanliness
7.8
Comfort
7.5
Location
7.7
Facilities
7.3
Staff
8.6
Value for money
7.6
Free WiFi
7.6
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Showing 1 – 25
Reviewed: 21 December 2023
Hussein
QatarACC system not working
Location
Stayed in December 2023
Reviewed: 9 September 2023
Jacek
PolandNo AC. A bit old interior.
Clean, friendly staff. Nice location and surrounding.
Stayed in September 2023
Reviewed: 8 September 2023
Fasco
NetherlandsThe room was a little outdated, but perfect for our stop between the Netherlands and italy.
Stayed in September 2023
Reviewed: 28 August 2023
Rikke
NorwayEasy access from the highway , friendly staff, big room
Stayed in August 2023
Reviewed: 18 July 2023
Daniela
RomaniaThe staff was very helpful.
Stayed in July 2023
Reviewed: 22 May 2023
Camila
ChileQuite old and small rooms.
Excellent breakfast and good service
Stayed in May 2023
Reviewed: 19 January 2023
Adeela
PakistanThe staff was excellent.rooms were well heated and we're clean..some restaurants, super market, tram station close by.
Stayed in January 2023
Reviewed: 12 November 2022
Kamran
GermanyEverything
Parking
Stayed in October 2022
Reviewed: 14 October 2022
Kate
Ukrainecold in the room
Stayed in October 2022
Reviewed: 25 August 2022
Shyam
Netherlandsamenities were very basic. not value for money no air condition and an old fan in the room
accessibility from highway. Good breakfast
Stayed in August 2022
Reviewed: 7 August 2022
Adrian
Mexicoroom was way too hot, plus no ac, there was a fan but was not enough. at least two plugs didnt work, which is annoying
was good located, close to the tram to go to Heidelberg, room and bathroom was very big
Stayed in August 2022
Reviewed: 18 July 2022
Roelofk
SwitzerlandBathroom was fairly small.
Breakfast buffet was excellent.
Stayed in July 2022
Reviewed: 6 July 2021
Philipp
GermanyThe duvets were a little too warm and only minimal supply in the bathroom.
The breakfast buffet was good. And the room was very clean.
Stayed in June 2021
Reviewed: 26 February 2024
Ricardo
PortugalOne of the pillows was dirty. Everything else was clean so I will mark it as an exception-
The staff was super friendly. They were able to accomodate an early check-in with no problem-
Stayed in February 2024
Reviewed: 21 October 2023
Sana
Netherlandsthe place was really good
Stayed in September 2023
Reviewed: 24 September 2023
Fasco
NetherlandsVery, very outdated. Wouldn't go here for more than a day.
Good location for overlay.
Stayed in September 2023
Reviewed: 6 July 2023
Sojin
GermanyThe unsanitary conditions I encountered were not unhygienic but reflected a lack of attention to detail and proper maintenance, which is crucial for any establishment providing hospitality services. Regrettably, despite my follow-up after an additional hour, the same employee informed me with a noticeable lack of concern and with a fake smile that no solution had been found. Consequently, I was left with no alternative but to spend the entire night enduring these unacceptable conditions. The lack of service and assistance provided the staff was disheartening, leaving me feeling completely disregarded as a guest. Moreover, I would like to highlight the reception employee's unfriendly demeanor throughout the interaction. Despite the facade of a smile, their lack of genuine empathy and inability to provide any meaningful assistance compounded the frustration I felt due to the room's numerous issues. This level of customer service falls far below the standard I expect from a reputable hotel. Considering the aforementioned experiences, I am compelled to categorize my stay at NH hotel as the worst I have ever encountered. It is disheartening to realize that despite paying for a room, I was subjected to broken amenities, lack of functionality, unclean facilities, and an overall lackluster experience. If the employee, had made a single effort, to atleast provide a functional fan, it would have been much helpful. Such, irresponsible, show-off employees, kills the reputation of the entire group of hotel. No guest should ever have to endure such a disappointing experience, and it is my wish that no one else encounters similar circumstances in the future. I have decided to completely avoid NH group hotels for my future travel.
I would like to express my utmost disappointment and frustration regarding my recent stay at NH on the 4th of July 2023. Unfortunately, the experience I had at the hotel, particularly in room 333 on the third floor, was nothing short of appalling. I must bring to your attention the numerous issues I encountered during my stay, which left me feeling utterly dissatisfied. To begin with, the room that was assigned to me came with a list of supposed benefits, none of which were actually delivered. One of the most basic amenities, a functional fan, was in a state of disrepair, rendering it unable to stand on its own. This inconvenienced me greatly, as I was unable to cool down in the summer and the room had no air-conditioning and had to endure an uncomfortable night's sleep. Furthermore, the television provided in the room was completely useless due to a lack of connections. There was no single channel available in the television. Despite the expectation of being able to relax and unwind by watching TV, I was left with a non-functional device that offered no entertainment value whatsoever. Seeking a resolution to these problems, I promptly brought these concerns to the attention of the reception employee within an hour of my check-in. To my dismay, the employee merely jotted down my complaints on a piece of paper with a disingenuous smile and mentioned that they would attempt to arrange another room for me, promising to contact me shortly. I went back to 333, adding to my disappointment, the majority of the electrical sockets in the room were devoid of any electricity. This lack of power made it impossible for me to utilize my gadgets effectively during my stay. This inconvenience greatly hindered my ability to carry out essential tasks and added unnecessary frustration to my experience. I found the shower room, was not properly cleaned, I found a long black hair, it just added to my frustrations.
Stayed in July 2023
Reviewed: 1 July 2023
Liguo
Chinano fan, no air-conditioning, hot
Stayed in June 2023
Reviewed: 24 May 2023
Leo
Netherlandsold facilities
breakfast
Stayed in May 2023
Reviewed: 30 March 2023
Elias
LithuaniaQueen size bed was actually 2 separate beds put together
Very friendly service, good coffee on the house
Stayed in March 2023
Reviewed: 27 March 2023
Diana
SwitzerlandWe did not have breakfast as we needed the room to have some rest before continuing our trip to Denmark. Beds were comfortable and clean. Room small but it did not matter for such a short stay.
Stayed in March 2023
Reviewed: 23 October 2022
Ilona
GermanyBeds not very comfy. Instead of double bed 2 singles put together. Bathroom little outdated but clean.
Quite big Rom. Very clean. Very friendly staff and great breakfast.
Stayed in October 2022
Reviewed: 11 August 2022
Ruthreshwar
NetherlandsThe room was very spacious and clean. The amenities were good. Highly recommended. The staff was really friendly and helpful.
Stayed in August 2022
Reviewed: 31 July 2022
Asif
United Arab Emiratesvery old building
value for money. great staff and service. 24/7 kitchen/ bar. great location if visiting Heidelberg right on the main road yet quite
Stayed in July 2022
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