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Reviews of Mercure Hotel Hamburg City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Amsinckstr. 53, Hammerbrook, 20097 Hamburg, Germany

#147 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 753 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.8

  • Location

    7.6

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.1

  • Free WiFi

    7.7

100% verified reviews

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Showing 1 - 40

  • Reviewed: 26 March 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    I was choosing a room by size. Website shows 24 square meters. The room actually is much smaller. Very basic decorations, small TV. Ventilation in the bathroom didn't work. Construction site outside, starts working at about 7am even on Saturday. Location is not nice. Far from all attractions. Water for 5EUR per bottle. Overall, it's not a 4 star experience. It's a big 3 star hotel.

    It was cheaper than comparable alternatives

    Stayed in March 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The room was to hot and the air conditioning was not cooling the room.

    Very friendly staff - when the receptionist found out it was our sons birthday they joined in singing happy birthday and gave him a gift :)

    Stayed in December 2017

  • Reviewed: 14 December 2017

    • Leisure trip
    • Group
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Reception were friendly and efficient but thought they could have given us better restaurant recomendations...the restaurants we ate at were only average....

    Well presented breakfast with a great selection of food and drinks.

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Business trip
    • Couple
    • Superior Double Room with Sofa Bed
    • Stayed 3 nights

    The parking fee was not informed . I was just asking on my checking in where i could park. I was just told anywhere in the spaces available infront or underground. It should always followed the charges after informing where the places are so that guest wont be surprised. Otherwise..its ok and i would chose again tis hotel next time around.

    friendly and very accomodating staff. Room are clean .Nar the city.

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast. Too limited, coffee was really bad.

    Very good hotel, will come again. Breakfast was the only thing that wasn’t great (but still expensive). Coffee really bad.

    Stayed in November 2017

  • Reviewed: 22 June 2017

    • Business trip
    • Couple
    • Superior Double Room with Sofa Bed
    • Stayed 2 nights

    Printer at biz. centre did not work for days - no IT administrator to fix the bug. Air conditioner in rooms - you cant change the temp settings despite there being a thermostat as it is centrally controlled. VERY HOT ROOMS during this time of the year. Location is a bit off the central area. Housekeeping staff not available late evening.

    Front Office Staff was welcoming and trying to assist.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Being so close to heavy traffic I was worried the room would be noisy - not so at all. Very friendly staff, really nice breakfast buffet, walking distance from public transports and Mehr theatre am grosmarkt, nice river to walk along.

    Stayed in June 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Group
    • Superior Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are a little dated, but still very clean and fit for purpose. We went to a concert at the theatre down the road, but the city centre is quite a bit of walk away.

    The staff were fantastic and ensured we received an early check in which j had requested before arrival. Nothing was too much trouble. The coffee shop was nice with fantastic bagels.

    Stayed in April 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Breakfast was a bit expensive but good.

    Very clean hotel, beautiful atmosphere, super friendly staff, lovely coffee bar & bistro, close to the Autobahn, parking available under the hotel. Perfect if you attend a concert in the Mehr! theatre.

    Stayed in February 2017

  • Reviewed: 23 January 2017

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 4 nights

    After a certain hour and particularly on Sunday, due to location, you have to walk a lot to find a decent place to eat.

    Very clean, quiet and friendly hotel.

    Stayed in January 2017

  • Reviewed: 6 January 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Drinking water that was on the table turned out to be not free as in most hotels. If sth is not in the bar, that must be free. We leanrt about it during check out and were very surprised.

    Stayed in January 2017

  • Reviewed: 15 December 2016

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 3 nights

    Wifi was Damn slow.They should give speed connection .It was really irritating while surfing. I could point out one more thing that is Poor lighting.They should provide little more lighting in the room. Nothing else to complain. :) Hope they will improve it in the future.

    It was really nice hotel with wonderful atmosphere. Spacious and clean room.They had coffee machine in the room. Very clean and neat bathroom Very friendly staff and quick service.Variety of choices for breakfast.

    Stayed in December 2016

  • Reviewed: 27 November 2016

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Quiet district: no restaurants, cafe, people. Not very safe to walk to / from the s-bahn in the dark because no people in the area. Coffee machine in the room with very poor selection of tea, would have preferred a kettle. The room was kind of hot eventhough the temperature has been set lowest. Checkout day I ordered breakfast in the room and I did not have much time to eat breakfast. When they came with breakfast in the room not everything was as I ordered. So I had to go down to reception and tell them. And I lost time and had to wait extra because of it and therefore has got very little time to get me at the airport.

    Relatively close to the s-bahn station, but directly next to the area I wanted to attend so it was great. The room was quiet.

    Stayed in November 2016

  • Reviewed: 1 September 2016

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 1 night

    -

    Located in business area which was why I was there. Nothing else locally and most restaurants closed in evenings (apart from Alitalia which is an OK pizzeria)

    Stayed in August 2016

  • Reviewed: 11 May 2018

    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Poor beds Hot room

    Breakfast

    Stayed in May 2018

  • Reviewed: 12 March 2018

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    The staff at check-in was not very talkative. information was little and her German was hardly understandable.

    Stayed in March 2018

  • Reviewed: 15 February 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    20 € for breakfast is too much.

    Stayed in February 2018

  • Reviewed: 6 November 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfect for mehr concert venue

    Stayed in November 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Long walk to city centre

    Staff are all very helpful

    Stayed in June 2017

  • Reviewed: 17 June 2017

    • Business trip
    • Solo traveller
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Old elevator

    Nice clean room

    Stayed in June 2017

  • Reviewed: 8 June 2017

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Locations

    Stayed in May 2017

  • Reviewed: 13 May 2017

    • Business trip
    • Couple
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    There were no lockers, bath sticks had problem No water on the room

    Stayed in May 2017

  • Reviewed: 2 May 2017

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    NA

    NA

    Stayed in April 2017

  • Reviewed: 16 March 2017

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 2 nights

    bed was really comfortable and the breakfast was amazing with lots of fresh fruits and bacon.

    Stayed in March 2017

  • Reviewed: 24 February 2017

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 1 night

    its a bit noisy rooms, especially once close to the elevators.

    Breakfast good, but for 20€

    Stayed in February 2017

  • Reviewed: 3 January 2017

    • Couple
    • Privilege Queen Room with Sofa Bed
    • Stayed 3 nights

    Extremely low speed Internet and lack of quality restaurant.

    Very friendly staff

    Stayed in January 2017

  • Reviewed: 14 December 2016

    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night

    The coffee in breakfast was horrible.

    Stayed in December 2016

  • Reviewed: 10 October 2016

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 4 nights

    some personnel not very kind

    Stayed in October 2016

  • Reviewed: 23 August 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    relatively close to the s-bahn station, but directly next to the area I wanted to attend so it was great.

    Stayed in August 2016

  • Reviewed: 9 July 2016

    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    To me the breakfast is really business style. I would like a breakfast more uograded.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 September 2015

    • Leisure trip
    • Family with young children

    The breakfast is marvelous, the staff friendly as you can wish and the new 'habour city' within reach by foot(!) within 10 Minutes ! S-Bahn is also some 5-10 Minutes away. The new Mehr! Musical Theatre at Großmarkt is even only 5 Minutes by foot away !

  • Reviewed: 23 July 2015

    • Leisure trip
    • Family with young children

    Opholdet var bestilt med morgenmad. Da jeg skulle betale tog de 38 eoro ekstra pr dag for morgenmad og sagde at man aldrig kunne bestille med morgenmad. Men min bestilling ved booking.com var 450 dyrere end uden morgenmad. Har derfor betalt 450 + de 3x38 euro kun for morgenmad.

    Morgenmad var fuldstændig fantastisk.

  • Reviewed: 24 June 2015

    • Leisure trip
    • Family with young children

    Our room was facing the road and that was loud. Missed having a bath in the room. Poor selection of English tv channels and no childrens tv.

    The beds were comfortable and the bathroom clean. Management were also good. Great that wifi was available in all rooms at no extra cost.

  • Reviewed: 17 March 2015

    • Leisure trip
    • Family with young children

    If it wasn't for the S Bahn a short walk away the location wouldn't be great. Coffee machine was nice, would've preferred a kettle (takes a while to warm up)

    Very friendly staff, (particularly evening bar staff), great breakfast buffet, excellent WiFi connection throughout.

  • Reviewed: 22 February 2015

    • Leisure trip
    • Family with young children

    - No welcome drink available in the room. - The room was kind of hot eventhough the temperature has been set lowest. - Parking fee is expensive.

    - The room rate includes breakfast - Friendly staffs

  • Reviewed: 22 March 2016

    • Leisure trip
    • Family with young children

    Directions from the train station

    The staff the breakfast and the bar

  • Reviewed: 11 December 2015

    • Leisure trip
    • Couple

    Missed a sofatable in front of the sofa

    Nice Hotel Fine breakfast Close to Bus M3 to Hbf and Rathaus

  • Reviewed: 14 July 2015

    • Leisure trip
    • Family with young children

    When I made a hotel booking on booking.com page total sum was 324€ But when we checked out from the hotel they charged us 430€.

  • Reviewed: 23 June 2015

    • Leisure trip
    • Family with young children

    No ice in the Hotel

    Close to train station. S-bahn in 7 mins by walk, bus in 2 mins. River Side. Quiet district: no restaurants, cafe, people :)

  • Reviewed: 7 April 2015

    • Leisure trip
    • Family with young children

    Expensive if you compare the service to the fee

There are also 28 reviews without text. These impact the overall review score.

Showing 1 - 40

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