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  5. Reviews of Mercure Hotel Hamburg City

Reviews of Mercure Hotel Hamburg City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Amsinckstr. 53, Hammerbrook, 20097 Hamburg, Germany

#181 of 362 hotels in Hamburg

Guests' Choice

Review Score

Based on 149 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.1

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 19, 2024

    7.0
    Cozy and neat hotel, the value is not ideal though.
    • Leisure trip
    • Group
    • Superior Double Room with Sofa
    • Stayed 1 night

    Not the best value: the rooms are rather small, poor minibar selection and no usual bonuses, the price is rather high though. The staff mixed up the rooms. They were not helpful with adjusting the price given that we had to travel as a smaller group, however they didn't provide the proper number of towels and didn't make the second bed without a special request. The 'designer' approach with metal wardrobes is not ideal: rather clangy, noisy, and children disliked the hinges. Not enough places to store clothes. Walking to the city center is a nuisance. It's rather far and you should walk along the noisy and dirty motorways.

    The location is rather nice. The embankment walk to the S-bahn station is not too long and rather pleasant. Not so much walking directly to the center (see the dislikes section). The premises are clean, the beds are comfy. The lobby bar is cozy.

    Stayed in February 2024

  • Reviewed: January 7, 2024

    8.0
    Clean relaxing hotel
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    Shower was strong but didn't point the right way so had to hold nozzle which is annoying when washing hair. Quite a way from city so a bus/taxi ride necessary.

    Clean, comfy beds, great breakfast, nice bar and entrance relaxation space. Room design nice.

    Stayed in January 2024

  • Reviewed: November 28, 2023

    9.0
    Walking distance to city centre. Hotel decor nice, rooms spacious, breakfast great
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 7 nights

    None

    Room big and spacious. Bathroom and shower were very nice. Decor in reception was lovely. Breakfast each day was really good. About a 20 minute walk to the city centre. You are just enough outside of the city centre for it to be quiet but close enough to walk each day. I always enjoy any Mecure I go to around the world.

    Stayed in November 2023

  • Reviewed: October 22, 2023

    9.0
    Good hotel on border of Hamburg
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Good hotel for a visit to Hamburg. Room with sofa bed for little daughter was good! Good beds. Excellent breakfast, recommended! Parking in hotel is easy.

    Stayed in July 2023

  • Reviewed: October 6, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The room doesn't have coffee or tea, kettle, etc. P

    Very nice staff, very friendly

    Stayed in October 2023

  • Reviewed: September 30, 2023

    9.0
    A great city break
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    Nothing

    Clean spacious room and very friendly front desk staff. The location was good too.

    Stayed in July 2023

  • Reviewed: August 29, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Family room is too small. Elevator is working very slow. Room interior with harbor style is not perfect for small kids.

    Very good breakfast. Parking place for car is available. Clean room.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    Parking prices could have been published

    The rooms have a distinct container look.

    Stayed in August 2023

  • Reviewed: August 15, 2023

    7.0
    Feels overpriced for this location/facilities
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The small room is ok for a short stay only (2 kids, 2 adults). Only water in the mini bar (for extra charge), only shampoo and body wash (no hair conditioner and body lotion as we seen in other Mercure hotel). Pretty expensive parking

    Comfortable beds and great breakfast

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Cupboards and carpet in the room.

    Lobby was very cozy

    Stayed in August 2023

  • Reviewed: July 26, 2023

    9.0
    Very recommended for big families, price was very affordable
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    Big suite, able to accommodate 4 persons. Room is very decorative, had sound system and 2 TVs. Breakfast had a lot of tasty dishes.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Comfortable and great for family but cost me a lot more then I was wanting to pay.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    The price was very pricey.

    Check in staff wasn’t very nice seemed a little annoyed with me.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    8.0
    Good hotel for short stay with parking place
    • Leisure trip
    • Family with young children
    • Privilege King Room with Sofa, quiet location, Mini-bar ALLin
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was not cleaned enough. Near the bed was a sock from previous guests I suppose.

    Good hotel, not very close to the center. But ok in general.

    Stayed in July 2023

  • Reviewed: May 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    300 Euros for a double room excluding breakfast

    Stayed in May 2023

  • Reviewed: May 16, 2023

    8.0
    Good stay
    • Business trip
    • Solo traveler
    • Superior Double Room with Sofa
    • Stayed 2 nights

    My bed was squeaking. Breakfast area was very crowded and had to wait until a spot was freed up, and (older) people coming after me was rushing for the same freed spaces as well.

    The room was excellent, comfy, had enough room in both spaces. Breakfast was tasty and excellent. Location is perfect, it's 5 mins away from my business. Staff was helpful and friendly

    Stayed in April 2023

  • Reviewed: May 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    Location quite far from centre

    Really friendly staff and comfortable hotel

    Stayed in April 2023

  • Reviewed: March 28, 2023

    9.0
    very confortable and pleasant after full days of walking all around the city
    • Leisure trip
    • Family with young children
    • Privilege King Room with Sofa, quiet location, Mini-bar ALLin
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing big, just some of the reception staff had more challenges speaking in the english, which takes a bit more time than expected to communicate

    clean, comfortable, spacious rooms and very nice breakfast.

    Stayed in March 2023

  • Reviewed: March 25, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Breakfast was very good

    Stayed in March 2023

  • Reviewed: February 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    No gym

    Very good breakfast.

    Stayed in February 2023

  • Reviewed: January 4, 2023

    8.0
    Good Value and great option for a short stay!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Air conditioning in the room was not the best.

    Location was really good, easy access to public transportation (S-Bahn, U-Bahn, Bus) which takes you in a few minutes to all attractions in the city!

    Stayed in January 2023

  • Reviewed: January 1, 2023

    8.0
    Relaxing Vacation
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 12 nights
    • Submitted from a mobile device

    I stayed with family for 10 days.. Had the same breakfast for 10 days Only 1 restaurant for dinner, no change of menu nor variations allowed.

    Centrally located to major attractions. Has a Sauna,Minibar,In room safe and housekeeping every alternate day. Restaurant staff Rey and Mo gave exceptional service and attention to detail no matter how busy the restaurant was.

    Stayed in December 2022

  • Reviewed: December 22, 2022

    9.0
    Will return :)
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights

    One room has view to other roofs and the other room had a view to the street which was loud.

    Staff were nice, breakfast was delicious and varied.

    Stayed in December 2022

  • Reviewed: December 20, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Privilege King Room with Sofa, quiet location, Mini-bar ALLin
    • Stayed 2 nights
    • Submitted from a mobile device

    Long queue at breakfast and dinner

    good rooms

    Stayed in December 2022

  • Reviewed: November 5, 2022

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 5 nights
    • Submitted from a mobile device

    Within walking distance of the city center

    Stayed in October 2022

Showing 1 - 25

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