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Reviews of Mercure Aachen Europaplatz This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Joseph-von-Görres-Str. 21, 52068 Aachen, Germany

#9 of 41 hotels in Aachen

Guests' Choice

Review score

Based on 784 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.2

  • Location

    7.7

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 - 64

  • Reviewed: 23 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Decoration could use a refresh (especially stairs and corridors), but rooms are perfectly fine

    Great value for money, clean room, friendly staff, spacious bathroom, swimming pool, not too far from the center

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Would have appreciated a bottle of water !!

    I was pleasantly surprised by the hotel which I booked on Sunday afternoon. The receptionist on duty on Sunday evening / night was very helpful and courteous. The room was adequate in size and it was assuringly clean and fresh. The morning reception staff were very helpful and gave me good attention. I very much liked the “experience” and will in future watch out for Mercure hotels in other locations.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very poor noise isolation between rooms!!! Couldn’t sleep well. A reception lady woke me up early , because she thought I belong to some bycicle group! Hallo! Is there a chance to sleep here???

    Clean.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff look uncomfortable when they smile. You will likely have to wait for a drink and to check in or out. Best not to walk anywhere. The neighbors are very friendly one followed us almost all the way back to the hotel, offered cocaine and you can get additional services from the girls who are not waitresses at the bar down the street.

    The buffet was decent.

    Stayed in April 2018

  • Reviewed: 23 April 2018

    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was certainly not good value for money. The rooms air conditioning did not cool the room and the day temp was very hot. The bathroom door handle was working but you could see obvious damage where it connects to the door. The mattress was old and uncomfortable. It hosted satellite tv but there were no English channels available.

    The staff were very nice though

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Excellent facilities. Shower that was outstanding. Socket by the desk that included a USB power source. Nice staff. A bit out of town, but nearby to FatBaby(excellent Korean) and a laundrette. Not too far to walk to the cathedral.

    Stayed in April 2018

  • Reviewed: 8 March 2018

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights

    Unfriendly staff. No smile, No Hello, Specialy old women from reception. when I was staying there, the weather was very cold. air conditions was not enough to heat the room. also my duvet was very small. it did not cover me well. I got sick in second day

    internet speed is good

    Stayed in March 2018

  • Reviewed: 25 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The Building itself looks from the 70ies. The mattress was pretty hard, some may like it some not, for me it was too hard. The location is not so nice. So in total my rate felt a bit too expensive.

    Very modern rooms, bath and furniture, big and new TVs! Excellent parking situation!

    Stayed in January 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Dinner was quite disappointing. I had a caesar salad with so much mayo sauce, couldn't even feel the taste of the salad. I usually have nice meals in Germany and the standard is usually good, but the food in this hotel was quite disappointing. Didn't expect a mushy, boring salad at a 4 star hotel. Breakfast: they could improve the quality of the basics in the breakfast. Meaning: fresh nice coffee, fresh milk (not powder milk from the machine). Specially considering the price. The bread was of a poor quality and only coffee from a big machine (really didn't taste good). There was a clear emphasis on quantity and not quality.

    Room was good, clean and comfortable. Quiet location good for resting. Staff was polite

    Stayed in January 2018

  • Reviewed: 20 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is too far from the city centre when using public transport

    Room was clean and spacious. Reception was friendly and the breakfast was yummy!

    Stayed in December 2017

  • Reviewed: 15 December 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This is a reasonable chain hotel and exactly as expected. What I did not expect was to be billed 3 times on check out a d the next day. Sorted out eventually but very annoying...

    Its just a premier Inn really

    Stayed in December 2017

  • Reviewed: 15 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the advertised pool was a big draw for us and was part of the attraction for selecting hotel, however it is an outside pool and only available in the summer. Restaurant is advertised, however when we asked for the menu we were advised that a hot buffet was all that was available on Saturday evening.Chicken goulash or Fish in cream sauce were the only mains and not very good or hot.overall the meal was terrible and not worth the 17 Euro's per head charge. Even more annoying was watching other guests being served with alternative choices after we had accepted what we had been told.As an Accor hotel member I Shall be complaining directly as I was not satisfied with the service of this Mercure hotel.

    good secure on site parking.

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi doesn’t work in room, terrible service at bar, terrible food. Location is bad if you don’t drive €10 each to the centre of Aachen. Pillows are more like cushions bad sleep due to this.

    Very clean but that’s about it. Nothing beside this hotel, bad staff & poor food.

    Stayed in December 2017

  • Reviewed: 9 December 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    1. When booking a table, the hotel did not advise us that there was no al la carte service in the restaurant that Saturday evening, just a buffet service that wasn't brilliant !! 2. Paying 8 Euro's per day for parking

    Rooms were really comfortable, with a great shower.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The evening buffet was quite poor and we got quite a few taxis to and from the Christmas Markets and the prices varied every time.

    The room was lovely, clean and well presented. Breakfast was excellent with a very good choice.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was nice but not worth the sum charged, for this reason alone I marked it down on the value for money. The location is convenient for the motorway but not so convenient for the town, it being a 25 minute walk away.

    Very clean and well maintained, friendly and very helpful staff, large onsite car park. Rooms are very modern and comfortable.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Around 8pm a friend and I decided to meet in the bar for a drink before bed. There is no bar, just a restaurant. Strange. We asked for two glasses of wine. The manager was VERY unfriendly and unhelpful. She told us to sit and sent a poor young trainee waiter over to serve us. He understood nothing and didn’t appear to have any wine that was advertised. We felt the manager behind the bar was determined to punish us for some unknown reason. We finally got two glasses of wine forty minutes after ordering. This is disgraceful and must be addressed by the hotel management.

    I was with a large group of 15 women on a two day trip to visit Aachen and Munschou. Overall the hotel was very good, very clean and great breakfast. The staff at check in were friendly and efficient.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The pillows were really bad, very flat and lumpy. Also only one pillow per bed. The beds were not comfy at all and being on rollers, kept sliding every time you sat down on the bed. They said that they provide free toiletries, but this was at an absolute minimum compared to other hotels that I have stayed at.

    Stayed in December 2017

  • Reviewed: 1 December 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 10 nights

    THE STAFF WERE EXCELENT. BOTH IN THE DINING ROOM AND ON RECEPTION. BUT THE TOILET AND SHOWER ROOM WAS DIFFICULT FOR WHEELCHAIR USERS. ALL IN ALL A GOOD EXPERIECE. WOULD RECOMEND THE HOTEL TO EVERYONE.

    Stayed in November 2017

  • Reviewed: 17 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The rooms were very hot and the airco didn't work, so I had to sleep with the window open, which lead to a lot of noise. Breakfast was very crowdie, you had to wait for a free table

    Central position

    Stayed in November 2017

  • Reviewed: 5 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    There were glasses is the room and a bottle opener but nothing in the mini bar. Food offered after 7pm was just pizza and there are no nice restaurants closeby that were open due to bank holiday.

    I liked the sofa in the room and it was spacious. The room and bathroon was super clean and I slept really good! When you travel for work across the country during the week this sort of hotel is just what you need to re-energise!

    Stayed in November 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Evening buffet was a total disaster due to too many guests. Came at 8 pm and encountered mostly empty serving trays and whatever left was cold/dry. We did get half-price as a compensation though. Next time will go with ala carte menu instead. Also no toasted bread or toaster at breakfast, but otherwise a great breakfast.

    Good location, when traveling by car. Nice very clean rooms. Good beds. Overall good value.

    Stayed in October 2017

  • Reviewed: 26 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was expensive at €8 per day. Breakfast was €18 per person! The chef appears to have weekends off so a limited menu was available.

    Lovely comfortable bed and beautiful bathroom with an excellent shower. Tea and coffee making facilities in the room.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very very noise. Door closing springs are so hard that I literally jumped at 8am when the door in the next room closed and then couldn't sleep as others were leaving their rooms. Wifi was very poor in my room. My phone couldn't connect. Also I don't understand why parking isn't free when the hotel is in the middle of nowhere with a lot of space to spare.

    Very clean and mostly comfortable

    Stayed in September 2017

  • Reviewed: 1 September 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Towels were old and worn down. Restaurant only offered buffet for diner (but in city plenty of restaurants).

    Nice room which looked recently renovated. Good walk-in shower (low ceiling!).

    Stayed in August 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    overpriced, and breakfast was not included in the rate and were expensive 18euro/p.p towels were old/worn out/unclean. we did not take shower there due this.

    attentive and helpful staff. breakfast place was with the Sun and was next to an outdoor pool looking out to the woods

    Stayed in July 2017

  • Reviewed: 17 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The most exceptional and unique experience that I have had with this hotel is the impeccable reception by the night shift manager (an absolute outstanding gentleman) extremely respectful and ultimately courteous.

    Stayed in June 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The chairs in the restaurant could do with a refresh/makeover/replacement. The armrests are worn and grubby,

    very clean, good quality interior, friendly staff.

    Stayed in May 2017

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    Nothing

    Everything was extra.

    Stayed in May 2018

  • Reviewed: 10 June 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lady in reception was awful - rude ! The Guys in the bar were brilliant

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Good price, nice backyard with open swimming pool. Good for exploring the region. Center is 2 km

    Stayed in June 2018

  • Reviewed: 31 May 2018

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The cost of breakfast is excessively high.

    Excellent location for business travelling.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in May 2018

  • Reviewed: 13 May 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Spacious and clean room, the free mini and interesting coffee/tea machine is a nice surprise.

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Over priced Breakfast 18 Euro !!!

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • With a pet
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The restorants was closed on Sunday. ( we do not like frozen pizza), so we have to go to city centre to have lunch.

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    no vegetarian food even in a 3 star business hotel. very disappointed

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It is a bit far from the center.

    The hitel is quiet. Very helpfull staff

    Stayed in April 2018

  • Reviewed: 1 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Out of town. Slow service at restaurant

    Cheap and clean

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rude

    Stayed in March 2018

  • Reviewed: 10 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was as expected. Business hotel outside the city center. Good value.

    Stayed in December 2017

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I liked. room was big and clear. Restaurant was good and with nice prices.breckfast was nice...

    Stayed in December 2017

  • Reviewed: 26 December 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed not very comfortable.

    Great breakfast and clean room

    Stayed in December 2017

  • Reviewed: 21 December 2017

    • Business trip
    • People with friends
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Very clean, quiet, comfortable and very friendly staff

    Stayed in December 2017

  • Reviewed: 18 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and price. Friendly staff. Nice breakfast.

    Stayed in December 2017

  • Reviewed: 18 December 2017

    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pricy

    The hotel was a great place to stay

    Stayed in December 2017

  • Reviewed: 8 December 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    The staff from the hotel are simply great!!!

    Stayed in December 2017

  • Reviewed: 6 December 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Exterior of thr building. Looks like a motel

    Good businrss hotel

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was not very confortable.

    Smiling staff

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows not much support for neck

    Convenient to centre of Aachen

    Stayed in November 2017

  • Reviewed: 19 November 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    A nice and quiet hotel, the staff are really friendly, but it's located a bit far away from downtown. 5 mins walk to the bus station.

    Stayed in November 2017

  • Reviewed: 25 October 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Nothing that I can think of.

    Great breakfast! No problems!

    Stayed in September 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The beds were too hard. Difficult for my back.

    Excellent service

    Stayed in August 2017

  • Reviewed: 11 August 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights

    no restaurant Sundays, breakfast extra cost - unusual in Germany?

    Stayed in July 2017

  • Reviewed: 8 August 2017

    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Car park is expensive

    Easy find locations from motorway

    Stayed in July 2017

  • Reviewed: 2 August 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Limited room service menu 2 selections should be able to order anything from resturant menu

    Cleanliness

    Stayed in July 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    When joining breakfast late some of the items were not available

    Staff was very friendly, room was absolutly clean

    Stayed in July 2017

  • Reviewed: 30 July 2017

    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights

    poor wi fi, lights, noises through the door/ door shuts loudly, breakfast cost

    Spacious room, quiet, nice tv, safe box inside room

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff. Room size,room comfort

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The hotel is very convenient when arriving by car with good parking-rtoom was very nice with excellent shower.

    Stayed in July 2017

  • Reviewed: 1 July 2017

    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights

    poor internet signal in the last room of the corridor

    Stayed in June 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not close

    Clean nice room

    Stayed in June 2017

  • Reviewed: 31 May 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was exellent. Very clean and very comortable. I enjoy the dtay there.

    Stayed in May 2017

  • Reviewed: 14 May 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Quiet location. Completely refurbished rooms. Friendly staff

    Stayed in May 2017

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