Reviews of Mercure Aachen Europaplatz This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Joseph-von-Görres-Str. 21, 52068 Aachen, Germany
#20 of 43 hotels in Aachen
Guests' ChoiceReview score
Based on 245 hotel reviews
7.9Score breakdown
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Cleanliness
8.6
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Comfort
8.4
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Location
7.9
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Facilities
8.2
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Staff
8.7
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Value for money
7.8
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Free WiFi
8.3
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Reviewed: 28 March 2024
Asha
Germany10 reviews1 helpful vote8.0“Comfortable stay in a quiet and clean room. Good breakfast. Nice staff. Would recommend it.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
The bread (Brötchens) were a bit hard and dry and the coffee could have been (much) better. The rest of the breakfast was very good. Parking was not free, although it was within their hotel compound.
We were there for one night with a kid. We had requested an extra bed, which they provided with no extra cost. So, that was nice. Clean room. Friendly staff. Easy to check in and check out. Very good breakfast. Location was ok. Short drive from restaurants. Wifi was fine.
Stayed in March 2024
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Reviewed: 19 February 2024
Andrew
United Kingdom2 reviews1 helpful vote8.0“Good hotel, decent location, parking should be included in rate if they want to charge everyone.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Charging a motorcycle to park when it doesn't take up a space. Selling their loyalty scheme as offering a free "drink" which then turns out to be limited to cocktails no one with taste buds would touch.
Good location and breakfast.
Stayed in February 2024
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Reviewed: 30 January 2024
Nichola
United Kingdom2 reviews8.0“Lovely accommodation, clean with good amenities.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Replenish the bottle of water in the room for the second day.
The staff were very helpful and smiley. The breakfast was lovely with a good range of options. The room was clean and well catered for.
Stayed in January 2024
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Reviewed: 11 January 2024
Riitta
Netherlands48 reviews10 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
I found the rooms are bit noisy but for the rest it was comfortable hotel
it is ok good hotel to stay in considering the value and what you get, also pet pet-friendly hotel is always a great plus for me.
Stayed in November 2023
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Reviewed: 16 October 2023
Ahmad
Qatar41 reviews5 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
One of the staff never smiled but the other was very nice and the room is too small
The location and the cleaning
Stayed in September 2023
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Reviewed: 8 October 2023
Mohamed
Germany7 reviews8 helpful votes7.0“everything was good”- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
NA
everything
Stayed in October 2023
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Reviewed: 26 September 2023
Albert
United Kingdom15 reviews9.0Superb- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 12 nights
Everything was ok, people were friendly, facility was clean and nice. Food was decent, overall a good experience. Parking is 12 eur a night.
Stayed in September 2023
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Reviewed: 24 September 2023
Amirhossein
Austria35 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Carpet in hallways are outdated and need renovation. Location is a bit far from city Center (30 minutes by walk)!
Kind and cooperative reception. Fairly good breakfast.
Stayed in September 2023
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Reviewed: 28 August 2023
Rahime
Belgium1 review9.0“Very kind staff, clean and noiseless rooms! I like everything!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nottingham
I like the swimming pool at most
Stayed in August 2023
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Reviewed: 23 August 2023
Majid
Netherlands18 reviews1 helpful vote9.0“Worth the price”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
The internet in the room did not work well and sometimes I had to use the cellular internet on my phone. Breakfast did not have much variety. The toilet space was very small and sitting on the toilet was annoying
It is worth the price. Friendly staff and quiet rooms. Plenty of space for parking (of course paid parking)
Stayed in August 2023
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Reviewed: 14 August 2023
Andre
Canada10 reviews7.0“It was below average from what I expected from a Mercury hotel”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
There was a slight sewer smell in the entire building which came and went. I specifically booked the hotel because it said the rooms were air conditioned. The thermostat in the room was disabled and no fresh air flowed through the vent. One had to keep the window open which was loud given the high traffic road behind the hotel.
Quick and easy check in, friendly staff. The breakfast buffet had a lot of variety and the food was fresh.
Stayed in August 2023
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Reviewed: 12 August 2023
Argo
United Kingdom4 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
Good
Stayed in May 2023
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Reviewed: 10 August 2023
İsmai̇l
Turkey15 reviews9.0Superb- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Although to location of the hotel is perfect, given room had no scene. But, a good room view was my reason while selecting this hotel.
Stayed in August 2023
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Reviewed: 2 August 2023
Nicole
Ireland10 reviews1 helpful vote8.0“Stayed for the Spa GP. Good location , nice rooms but restaurant needs some work”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Restaurant service was very slow. Restaurant was understaffed. Breakfast not value for money
Clean, convenient , ample parking, large room
Stayed in July 2023
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Reviewed: 6 July 2023
Megan
United Kingdom20 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
Location is far out of town and also not close to CHIO. No shuttle to event nor bus to the city centre. Restaurant was average. Very expensive for what you get.
Clean room as expected in a chain hotel. Staff were friendly and helpful.
Stayed in July 2023
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Reviewed: 5 June 2023
T
Netherlands56 reviews16 helpful votes7.0“Great location for visiting Eifel area or onwards journey”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
I was really looking forward to a Schnitzel which I had years ago when I was here as well. Unfortunately the restaurant only covered an overpriced buffet (22 e). This might be a one time but I had the feeling this is now standard and not only in weekends. Fun fact: I needed to make a reservation but it was fully booked so I could not have diner at all! Really, for one person...? So I went out and had a great pita gyros on a 10 minute walk and when I came back, there were still empty seats...
Great location when visiting the area (eifel) or an onwards journey. The hotel has a nice garden to sit and relax. Parking is secure. Area is nice to walk around (a roundtrip hotel is about 30 min) in the green surroundings. Staff as you would expect, good overall.
Stayed in June 2023
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Reviewed: 1 June 2023
Jason
Germany36 reviews1 helpful vote7.0“good stay for 1 night if passing through area”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
rooms still need upgrading, and you can hear other people in hallway and in nearby rooms
good parking area, reception 24hrs., location fitted with our trip,
Stayed in May 2023
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Reviewed: 24 May 2023
Ponmozhi
Luxembourg6 reviews1 helpful vote8.0“I would recommend this place for work travel.”- • Business trip
- • People with friends
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
The swimming pool was closed😁😂. The dinner was little pricey.
The Breakfast was really great. The location was also nice. Atleast it was near to the place where I want to work.
Stayed in April 2023
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Reviewed: 15 May 2023
Jacobo
Germany25 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Parking is public, accessible for anyone, and uncovered.
Everything wend smooth and easy, staff was always helpful.
Stayed in May 2023
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Reviewed: 24 April 2023
Eszter
Luxembourg3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
rich choice for the breakfast, comfortable bed, modern design
Stayed in April 2023
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Reviewed: 20 April 2023
Jan
Belgium29 reviews6 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
Nothing really
Quite and comfortable room. Great breakfast
Stayed in April 2023
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Reviewed: 7 March 2023
S
Netherlands15 reviews8.0“Nice for a short stay”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
Food at the in house restaurant was very limited.
The beds were comfortable and the extra bed for my Kid was also nice. Breakfast was good.
Stayed in March 2023
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Reviewed: 5 March 2023
Vusat
Germany12 reviews7.0“Good for 1 night, not for longer stay.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
A bit far from city center. Room was not well equipped. For example, there were no shampoo, slippers and bathrobe.
It is a dog friendly hotel. Also, the area is quiet.
Stayed in March 2023
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Reviewed: 17 October 2022
Muhammet
Turkey3 reviews9.0“Happy”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Very good 👍 thanks for all
Stayed in October 2022
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